{"id":"https://openalex.org/W7204056478","doi":"https://doi.org/10.5281/zenodo.22068479","title":"WORK-LIFE BALANCE, JOB SATISFACTION AND RETENTION AMONG VIRTUAL TEAM EMPLOYEES IN THE BPO INDUSTRY","display_name":"WORK-LIFE BALANCE, JOB SATISFACTION AND RETENTION AMONG VIRTUAL TEAM EMPLOYEES IN THE BPO INDUSTRY","publication_year":2026,"publication_date":"2026-08-23","ids":{"openalex":"https://openalex.org/W7204056478","doi":"https://doi.org/10.5281/zenodo.22068479"},"language":"en","primary_location":{"id":"doi:10.5281/zenodo.22068479","doi":"https://doi.org/10.5281/zenodo.22068479","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22068479","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.5281/zenodo.22068479","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5147886766","display_name":"Karina Yvonne D. Pascua","orcid":"https://orcid.org/0009-0003-0888-8227","observed_orcids":["https://orcid.org/0009-0003-0888-8227"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Pascua, Karina Yvonne D.","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5147886766"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7050999999046326,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7050999999046326,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10722","display_name":"Work-Family Balance Challenges","score":0.2506999969482422,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work-life-balance","display_name":"work-life balance","score":1.0},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":1.0},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":1.0},{"id":"https://openalex.org/keywords/virtual-teams","display_name":"virtual teams","score":0.9789999723434448},{"id":"https://openalex.org/keywords/business-process-outsourcing","display_name":"business process outsourcing","score":0.9750000238418579},{"id":"https://openalex.org/keywords/personal-life-interference-with-work","display_name":"personal life interference with work","score":0.7630000114440918},{"id":"https://openalex.org/keywords/compensation-and-benefits","display_name":"compensation and benefits","score":0.9940000176429749},{"id":"https://openalex.org/keywords/supervision","display_name":"supervision","score":0.9190000295639038},{"id":"https://openalex.org/keywords/remote-work","display_name":"remote work","score":0.6370000243186951}],"concepts":[{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.8255000114440918},{"id":"https://openalex.org/C2778735886","wikidata":"https://www.wikidata.org/wiki/Q1939410","display_name":"Employee retention","level":2,"score":0.554099977016449},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.5325000286102295},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5163000226020813},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46639999747276306},{"id":"https://openalex.org/C172123218","wikidata":"https://www.wikidata.org/wiki/Q627293","display_name":"Compensation of employees","level":3,"score":0.4496999979019165},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.42669999599456787},{"id":"https://openalex.org/C2778215748","wikidata":"https://www.wikidata.org/wiki/Q8034525","display_name":"Work\u2013life balance","level":3,"score":0.41200000047683716},{"id":"https://openalex.org/C186443701","wikidata":"https://www.wikidata.org/wiki/Q2355242","display_name":"Personnel psychology","level":5,"score":0.41019999980926514},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.40709999203681946},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.39419999718666077},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.38609999418258667},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.38280001282691956},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.37220001220703125},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.35179999470710754},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3382999897003174},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3312999904155731},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.3118000030517578},{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.3037000000476837},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.28529998660087585},{"id":"https://openalex.org/C2778564829","wikidata":"https://www.wikidata.org/wiki/Q17010605","display_name":"Employee motivation","level":2,"score":0.2851000130176544},{"id":"https://openalex.org/C58346731","wikidata":"https://www.wikidata.org/wiki/Q627339","display_name":"Job analysis","level":3,"score":0.27869999408721924},{"id":"https://openalex.org/C175700187","wikidata":"https://www.wikidata.org/wiki/Q187939","display_name":"Manufacturing","level":2,"score":0.2784999907016754},{"id":"https://openalex.org/C100918236","wikidata":"https://www.wikidata.org/wiki/Q5170212","display_name":"Core self-evaluations","level":5,"score":0.2745000123977661},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.25859999656677246},{"id":"https://openalex.org/C182021174","wikidata":"https://www.wikidata.org/wiki/Q5374295","display_name":"Employee research","level":3,"score":0.2533999979496002},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.25220000743865967}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5281/zenodo.22068479","doi":"https://doi.org/10.5281/zenodo.22068479","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22068479","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},{"id":"doi:10.5281/zenodo.22068480","doi":"https://doi.org/10.5281/zenodo.22068480","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22068480","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"}],"best_oa_location":{"id":"doi:10.5281/zenodo.22068479","doi":"https://doi.org/10.5281/zenodo.22068479","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22068479","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7082439508","https://openalex.org/W2793896613","https://openalex.org/W4402418030","https://openalex.org/W3213465788","https://openalex.org/W4400504391","https://openalex.org/W4323974768","https://openalex.org/W7052212771","https://openalex.org/W4381389233","https://openalex.org/W7103994891","https://openalex.org/W4392107611"],"abstract_inverted_index":{"The":[0],"increasing":[1],"adoption":[2],"of":[3,24,37,53,67,98,120],"virtual":[4,46,84],"work":[5,18,99],"arrangements":[6],"in":[7,91],"the":[8,22,35,51,65,112,226],"Philippine":[9],"Business":[10],"Process":[11],"Outsourcing":[12],"(BPO)":[13],"industry":[14],"has":[15],"transformed":[16],"employees\u2019":[17],"experiences":[19],"and":[20,29,42,49,59,107,125,153,179,199,201,235],"highlighted":[21],"importance":[23],"work-life":[25,38,54,121,242],"balance,":[26,39,122],"job":[27,40,57,68,123,132,211,233],"satisfaction,":[28,41,124,133],"employee":[30,43,60,71,126,167,188,215],"retention.":[31,72,127,183],"This":[32],"study":[33],"examined":[34,208],"levels":[36,119],"retention":[44,216],"among":[45],"team":[47,85],"employees":[48,86],"determined":[50],"influence":[52,66,152],"balance":[55,129,163],"on":[56,70],"satisfaction":[58,69,185,212,234],"retention,":[61,168,189],"as":[62,64,204],"well":[63],"Using":[73],"a":[74,149,158],"quantitative":[75],"descriptive-correlational":[76],"design,":[77],"data":[78],"were":[79,102],"collected":[80],"from":[81,87],"377":[82],"rank-and-file":[83],"seven":[88],"BPO":[89,229],"companies":[90],"Pampanga":[92],"with":[93,141,145,176,197],"at":[94,111],"least":[95],"six":[96],"months":[97],"experience.":[100],"Data":[101],"analyzed":[103],"using":[104],"descriptive":[105],"statistics":[106],"multiple":[108],"linear":[109],"regression":[110],".05":[113],"significance":[114],"level.":[115],"Results":[116],"revealed":[117],"moderate":[118],"Work-life":[128,162],"significantly":[130,165,186,213],"influenced":[131,166,187,214],"F(3,":[134,169],"373)":[135,170],"=":[136,171,192,218],"12.22,":[137],"p":[138,173,194,220],"<":[139,174,195,221],".001,":[140,175,196],"Personal":[142],"Life":[143,155],"Interference":[144],"Work":[146],"(PLIW)":[147],"exerting":[148],"significant":[150,159,205],"negative":[151],"Work-Personal":[154],"Enhancement":[156],"(WPLE)":[157],"positive":[160,241],"influence.":[161],"also":[164],"5.27,":[172],"PLIW":[177],"negatively":[178],"WPLE":[180],"positively":[181],"influencing":[182],"Job":[184],"F(4,":[190],"372)":[191],"6.18,":[193],"compensation":[198],"benefits":[200],"supervision":[202],"emerging":[203],"predictors.":[206],"When":[207],"simultaneously,":[209],"only":[210],"(B":[217],"0.3223,":[219],".001).":[222],"These":[223],"findings":[224],"highlight":[225],"need":[227],"for":[228],"organizations":[230],"to":[231],"improve":[232],"reduce":[236],"personal-life":[237],"interference":[238],"while":[239],"promoting":[240],"enhancement.":[243]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-08-24T00:00:00"}
