{"id":"https://openalex.org/W7203457331","doi":"https://doi.org/10.59683/ijls.v5i1.237","title":"Strengthening Ombudsman Authority in Recommendation Implementation: An Analysis of Public Service Accountability","display_name":"Strengthening Ombudsman Authority in Recommendation Implementation: An Analysis of Public Service Accountability","publication_year":2026,"publication_date":"2026-04-29","ids":{"openalex":"https://openalex.org/W7203457331","doi":"https://doi.org/10.59683/ijls.v5i1.237"},"language":"en","primary_location":{"id":"doi:10.59683/ijls.v5i1.237","doi":"https://doi.org/10.59683/ijls.v5i1.237","is_oa":true,"landing_page_url":"https://doi.org/10.59683/ijls.v5i1.237","pdf_url":"https://najahaofficial.id/najahajournal/index.php/IJLS/article/download/237/109","source":{"id":"https://openalex.org/S4387291437","display_name":"International Journal of Law and Society (IJLS)","issn_l":"2827-9042","issn":["2827-9042","2827-9050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Law and Society (IJLS)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://najahaofficial.id/najahajournal/index.php/IJLS/article/download/237/109","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110806743","display_name":"Dyah Adriantini Sintha Dewi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3130508606","display_name":"Universitas Muhammadiyah Magelang","ror":"https://ror.org/057xyvv49","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130508606"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dyah Adriantini Sintha Dewi","raw_affiliation_strings":["Universitas Muhammadiyah Magelang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Magelang, Indonesia","institution_ids":["https://openalex.org/I3130508606"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102944190","display_name":"Muhammad Fadil","orcid":"https://orcid.org/0009-0007-6680-7308","observed_orcids":["https://orcid.org/0009-0007-6680-7308"]},"institutions":[{"id":"https://openalex.org/I3130508606","display_name":"Universitas Muhammadiyah Magelang","ror":"https://ror.org/057xyvv49","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130508606"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fadil Muhammad","raw_affiliation_strings":["Universitas Muhammadiyah Magelang, Indonesia"],"raw_orcid":"https://orcid.org/0009-0007-6680-7308","affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Magelang, Indonesia","institution_ids":["https://openalex.org/I3130508606"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037924080","display_name":"Dilli Trisna Noviasari","orcid":"https://orcid.org/0009-0006-4379-4391","observed_orcids":["https://orcid.org/0009-0006-4379-4391"]},"institutions":[{"id":"https://openalex.org/I3130508606","display_name":"Universitas Muhammadiyah Magelang","ror":"https://ror.org/057xyvv49","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130508606"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dilli Trisna Noviasari","raw_affiliation_strings":["Universitas Muhammadiyah Magelang, Indonesia"],"raw_orcid":"https://orcid.org/0009-0006-4379-4391","affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Magelang, Indonesia","institution_ids":["https://openalex.org/I3130508606"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073404293","display_name":"Prihatin Dwihantoro","orcid":"https://orcid.org/0000-0001-9505-2767","observed_orcids":["https://orcid.org/0000-0001-9505-2767"]},"institutions":[{"id":"https://openalex.org/I3130508606","display_name":"Universitas Muhammadiyah Magelang","ror":"https://ror.org/057xyvv49","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130508606"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Prihatin Dwihantoro","raw_affiliation_strings":["Universitas Muhammadiyah Magelang, Indonesia"],"raw_orcid":"https://orcid.org/0000-0001-9505-2767","affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Magelang, Indonesia","institution_ids":["https://openalex.org/I3130508606"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3130508606"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.60740167,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"5","issue":"1","first_page":"124","last_page":"140"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13659","display_name":"Ombudsman and Human Rights","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13659","display_name":"Ombudsman and Human Rights","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14291","display_name":"Indonesian Legal and Regulatory Studies","score":0.04600000008940697,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12986","display_name":"Administrative Law and Governance","score":0.01489999983459711,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ombudsman-of-the-republic-of-indonesia","display_name":"Ombudsman of the Republic of Indonesia","score":0.9240000247955322},{"id":"https://openalex.org/keywords/ombudsman-recommendations","display_name":"ombudsman recommendations","score":0.859000027179718},{"id":"https://openalex.org/keywords/implementation-of-recommendations","display_name":"implementation of recommendations","score":0.7260000109672546},{"id":"https://openalex.org/keywords/public-service-accountability","display_name":"public service accountability","score":0.9660000205039978},{"id":"https://openalex.org/keywords/maladministration","display_name":"maladministration","score":0.6890000104904175},{"id":"https://openalex.org/keywords/follow-up-mechanisms","display_name":"follow-up mechanisms","score":0.5820000171661377},{"id":"https://openalex.org/keywords/institutional-reputation","display_name":"institutional reputation","score":0.6209999918937683},{"id":"https://openalex.org/keywords/legal-system-theory","display_name":"legal system theory","score":0.6669999957084656},{"id":"https://openalex.org/keywords/institutional-legitimacy","display_name":"institutional legitimacy","score":0.6359999775886536},{"id":"https://openalex.org/keywords/bureaucratic-culture","display_name":"bureaucratic culture","score":0.6110000014305115},{"id":"https://openalex.org/keywords/law-no-25-of-2009-on-public-services","display_name":"Law No. 25 of 2009 on Public Services","score":0.9729999899864197},{"id":"https://openalex.org/keywords/law-no-23-of-2014-on-regional-government","display_name":"Law No. 23 of 2014 on Regional Government","score":0.9789999723434448}],"concepts":[{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.7710000276565552},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.6208000183105469},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5519999861717224},{"id":"https://openalex.org/C51575053","wikidata":"https://www.wikidata.org/wiki/Q72468","display_name":"Bureaucracy","level":3,"score":0.5123000144958496},{"id":"https://openalex.org/C522695570","wikidata":"https://www.wikidata.org/wiki/Q6517578","display_name":"Legal research","level":2,"score":0.5058000087738037},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5055000185966492},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.4458000063896179},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.44519999623298645},{"id":"https://openalex.org/C170692843","wikidata":"https://www.wikidata.org/wiki/Q15987302","display_name":"Legal profession","level":2,"score":0.40549999475479126},{"id":"https://openalex.org/C2781460075","wikidata":"https://www.wikidata.org/wiki/Q1399332","display_name":"Compliance (psychology)","level":2,"score":0.38269999623298645},{"id":"https://openalex.org/C190253527","wikidata":"https://www.wikidata.org/wiki/Q295354","display_name":"Law and economics","level":1,"score":0.36329999566078186},{"id":"https://openalex.org/C63882131","wikidata":"https://www.wikidata.org/wiki/Q17122954","display_name":"Strengths and weaknesses","level":2,"score":0.361299991607666},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.36070001125335693},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.3305000066757202},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.32440000772476196},{"id":"https://openalex.org/C2781306805","wikidata":"https://www.wikidata.org/wiki/Q4789761","display_name":"Argumentative","level":2,"score":0.32170000672340393},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.30320000648498535},{"id":"https://openalex.org/C37736160","wikidata":"https://www.wikidata.org/wiki/Q1801315","display_name":"Adversarial system","level":2,"score":0.29899999499320984},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.29190000891685486},{"id":"https://openalex.org/C2776847301","wikidata":"https://www.wikidata.org/wiki/Q44918","display_name":"Rule of law","level":3,"score":0.2913999855518341},{"id":"https://openalex.org/C100701532","wikidata":"https://www.wikidata.org/wiki/Q5374244","display_name":"Empirical legal studies","level":3,"score":0.27140000462532043},{"id":"https://openalex.org/C2775946814","wikidata":"https://www.wikidata.org/wiki/Q2497143","display_name":"Legal culture","level":2,"score":0.2702000141143799},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26499998569488525}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.59683/ijls.v5i1.237","doi":"https://doi.org/10.59683/ijls.v5i1.237","is_oa":true,"landing_page_url":"https://doi.org/10.59683/ijls.v5i1.237","pdf_url":"https://najahaofficial.id/najahajournal/index.php/IJLS/article/download/237/109","source":{"id":"https://openalex.org/S4387291437","display_name":"International Journal of Law and Society (IJLS)","issn_l":"2827-9042","issn":["2827-9042","2827-9050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Law and Society (IJLS)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.59683/ijls.v5i1.237","doi":"https://doi.org/10.59683/ijls.v5i1.237","is_oa":true,"landing_page_url":"https://doi.org/10.59683/ijls.v5i1.237","pdf_url":"https://najahaofficial.id/najahajournal/index.php/IJLS/article/download/237/109","source":{"id":"https://openalex.org/S4387291437","display_name":"International Journal of Law and Society (IJLS)","issn_l":"2827-9042","issn":["2827-9042","2827-9050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Law and Society (IJLS)","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":1.0,"display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7203457331.pdf","grobid_xml":"https://content.openalex.org/works/W7203457331.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7029635124","https://openalex.org/W7172329797","https://openalex.org/W4408267823","https://openalex.org/W4414555701","https://openalex.org/W7160599182","https://openalex.org/W3193875854","https://openalex.org/W7218884585","https://openalex.org/W7216704905","https://openalex.org/W7220466182","https://openalex.org/W4416369717"],"abstract_inverted_index":{"Although":[0,237],"the":[1,4,22,46,52,56,68,71,142,148,158,196,256],"Ombudsman":[2,69,125],"of":[3,6,24,51,58,65,70,73,78,87,150,153,259],"Republic":[5,72],"Indonesia":[7],"(ORI)":[8],"is":[9],"legally":[10],"authorised":[11],"to":[12,19,44,93,239,254],"supervise":[13],"public":[14],"services":[15],"and":[16,37,49,83,92,110,118,127,134,168,192,209,232,251],"issue":[17],"recommendations":[18,26,60],"address":[20],"maladministration,":[21],"implementation":[23,57],"those":[25],"remains":[27],"inconsistent,":[28],"revealing":[29],"a":[30],"gap":[31,136,258],"between":[32],"their":[33,38],"normative":[34,47,104,240],"binding":[35],"force":[36],"practical":[39],"enforceability.":[40],"This":[41,101,215],"study":[42,114,216],"aims":[43],"analyse":[45],"construction":[48],"weaknesses":[50,184],"legal":[53,120,132,151,178,189,193,248],"framework":[54],"governing":[55],"ORI":[59,154,220,260],"under":[61],"Law":[62,75,84],"No.":[63,76,85],"37":[64],"2008":[66],"on":[67,80,89],"Indonesia,":[74],"25":[77],"2009":[79],"Public":[81],"Services,":[82],"23":[86],"2014":[88],"Regional":[90],"Government,":[91],"formulate":[94],"policy":[95],"directions":[96],"for":[97],"strengthening":[98,219],"ORI's":[99],"authority.":[100],"research":[102,106],"employs":[103,115],"juridical":[105],"using":[107],"statute,":[108],"conceptual,":[109],"comparative":[111],"approaches.":[112],"The":[113,138],"primary,":[116],"secondary,":[117],"tertiary":[119],"materials,":[121],"supplemented":[122],"by":[123,246],"official":[124],"reports,":[126],"examines":[128],"them":[129],"through":[130],"argumentative":[131],"reasoning":[133],"norm\u2013implementation":[135],"analysis.":[137],"findings":[139],"show":[140],"that":[141,172,182,203,218],"main":[143],"weakness":[144],"lies":[145],"not":[146],"in":[147,157,188],"absence":[149],"recognition":[152],"recommendations,":[155],"but":[156],"weak":[159],"executorial":[160,223],"design,":[161],"indirect":[162],"sanction":[163,230],"mechanisms,":[164,225],"fragmented":[165],"follow-up":[166,224],"responsibilities,":[167,228],"defensive":[169],"bureaucratic":[170],"culture":[171],"undermine":[173],"compliance.":[174,214],"Lawrence":[175],"M.":[176],"Friedman's":[177],"system":[179,249],"theory":[180],"reveals":[181],"these":[183],"arise":[185],"from":[186],"problems":[187],"substance,":[190],"structure,":[191],"culture.":[194],"At":[195],"same":[197],"time,":[198],"Institutional":[199],"Reputation":[200],"Theory":[201],"shows":[202],"concerns":[204],"over":[205],"credibility,":[206],"trust,":[207],"legitimacy,":[208],"symbolic":[210],"exposure":[211],"also":[212],"influence":[213],"concludes":[217],"requires":[221],"clearer":[222],"harmonised":[226],"inter-institutional":[227],"stronger":[229],"activation,":[231],"reputationally":[233],"responsive":[234],"compliance":[235],"strategies.":[236],"limited":[238],"analysis,":[241],"this":[242],"article":[243],"offers":[244],"originality":[245],"integrating":[247],"analysis":[250],"institutional":[252],"reputation":[253],"explain":[255],"enforcement":[257],"recommendations.":[261]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-08-15T00:00:00"}