{"id":"https://openalex.org/W7202373836","doi":"https://doi.org/10.52970/grmilf.v6i3.2223","title":"The Effect of AI Implementation, Logistics Information System Integration, and WMS on Operational Efficiency and Customer Satisfaction in Indonesian Logistics Companies","display_name":"The Effect of AI Implementation, Logistics Information System Integration, and WMS on Operational Efficiency and Customer Satisfaction in Indonesian Logistics Companies","publication_year":2026,"publication_date":"2026-05-23","ids":{"openalex":"https://openalex.org/W7202373836","doi":"https://doi.org/10.52970/grmilf.v6i3.2223"},"language":"en","primary_location":{"id":"doi:10.52970/grmilf.v6i3.2223","doi":"https://doi.org/10.52970/grmilf.v6i3.2223","is_oa":true,"landing_page_url":"https://doi.org/10.52970/grmilf.v6i3.2223","pdf_url":"https://goldenratio.id/index.php/grmilf/article/download/2223/1595","source":{"id":"https://openalex.org/S4210203737","display_name":"Golden Ratio of Mapping Idea and Literature Format","issn_l":"2776-6381","issn":["2776-6381"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Golden Ratio of Mapping Idea and Literature Format","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://goldenratio.id/index.php/grmilf/article/download/2223/1595","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003692375","display_name":"Rizkha Rida","orcid":"https://orcid.org/0009-0004-0189-2909","observed_orcids":["https://orcid.org/0009-0004-0189-2909"]},"institutions":[{"id":"https://openalex.org/I4210125886","display_name":"Al-Azhar University","ror":"https://ror.org/03ewepe58","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210125886"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Rizkha Rida","raw_affiliation_strings":["Universitas Al Azhar Medan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Al Azhar Medan","institution_ids":["https://openalex.org/I4210125886"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008049892","display_name":"Margie Subahagia Ningsih","orcid":"https://orcid.org/0000-0002-6005-0224","observed_orcids":["https://orcid.org/0000-0002-6005-0224"]},"institutions":[{"id":"https://openalex.org/I4210125886","display_name":"Al-Azhar University","ror":"https://ror.org/03ewepe58","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210125886"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Margie Subahagia Ningsih","raw_affiliation_strings":["Universitas Al Azhar Medan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Al Azhar Medan","institution_ids":["https://openalex.org/I4210125886"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5003692375"],"corresponding_institution_ids":["https://openalex.org/I4210125886"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"3","first_page":"1998","last_page":"2014"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12984","display_name":"Transport and Logistics Innovations","score":0.9023000001907349,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12984","display_name":"Transport and Logistics Innovations","score":0.9023000001907349,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14260","display_name":"Impact of AI and Big Data on Business and Society","score":0.03370000049471855,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14121","display_name":"Business Logistics and Inventory Control","score":0.022099999710917473,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence-implementation","display_name":"AI implementation","score":0.8960000276565552},{"id":"https://openalex.org/keywords/warehouse-management-systems","display_name":"warehouse management systems","score":0.8880000114440918},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.9940000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.7689999938011169},{"id":"https://openalex.org/keywords/logistics-companies","display_name":"logistics companies","score":0.8489999771118164},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.7120000123977661}],"concepts":[{"id":"https://openalex.org/C2778964270","wikidata":"https://www.wikidata.org/wiki/Q7097774","display_name":"Operational efficiency","level":2,"score":0.6646999716758728},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6414999961853027},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5719000101089478},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5443999767303467},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5327000021934509},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5293999910354614},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47870001196861267},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4542999863624573},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.43230000138282776},{"id":"https://openalex.org/C135572916","wikidata":"https://www.wikidata.org/wiki/Q193351","display_name":"Data warehouse","level":2,"score":0.4043000042438507},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3723999857902527},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.36890000104904175},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.3682999908924103},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.36340001225471497},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3517000079154968},{"id":"https://openalex.org/C45296417","wikidata":"https://www.wikidata.org/wiki/Q1063793","display_name":"Integrated logistics support","level":2,"score":0.30880001187324524},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30730000138282776},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.3043000102043152},{"id":"https://openalex.org/C22354355","wikidata":"https://www.wikidata.org/wiki/Q422009","display_name":"Partial least squares regression","level":2,"score":0.29339998960494995},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.2718999981880188},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.26579999923706055},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.2630999982357025},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.258899986743927},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.25850000977516174}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52970/grmilf.v6i3.2223","doi":"https://doi.org/10.52970/grmilf.v6i3.2223","is_oa":true,"landing_page_url":"https://doi.org/10.52970/grmilf.v6i3.2223","pdf_url":"https://goldenratio.id/index.php/grmilf/article/download/2223/1595","source":{"id":"https://openalex.org/S4210203737","display_name":"Golden Ratio of Mapping Idea and Literature Format","issn_l":"2776-6381","issn":["2776-6381"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Golden Ratio of Mapping Idea and Literature Format","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52970/grmilf.v6i3.2223","doi":"https://doi.org/10.52970/grmilf.v6i3.2223","is_oa":true,"landing_page_url":"https://doi.org/10.52970/grmilf.v6i3.2223","pdf_url":"https://goldenratio.id/index.php/grmilf/article/download/2223/1595","source":{"id":"https://openalex.org/S4210203737","display_name":"Golden Ratio of Mapping Idea and Literature Format","issn_l":"2776-6381","issn":["2776-6381"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Golden Ratio of Mapping Idea and Literature Format","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":1.0}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7202373836.pdf","grobid_xml":"https://content.openalex.org/works/W7202373836.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W1993734218","https://openalex.org/W2002772301","https://openalex.org/W2106096361","https://openalex.org/W2151694441","https://openalex.org/W2168569455","https://openalex.org/W2380420404","https://openalex.org/W2738241474","https://openalex.org/W2755862626","https://openalex.org/W2792865795","https://openalex.org/W2884893175","https://openalex.org/W2912800036","https://openalex.org/W2914938116","https://openalex.org/W2994383499","https://openalex.org/W3025637241","https://openalex.org/W4235678817","https://openalex.org/W4375933148","https://openalex.org/W4413943712"],"related_works":["https://openalex.org/W7159777212","https://openalex.org/W7153335104","https://openalex.org/W7216154974","https://openalex.org/W7218783588","https://openalex.org/W7218976748","https://openalex.org/W4413370458","https://openalex.org/W7160244448","https://openalex.org/W7217186048","https://openalex.org/W7124305479","https://openalex.org/W7162615768"],"abstract_inverted_index":{"The":[0,96,111,156],"Indonesian":[1,64],"logistics":[2,65,84,191],"industry":[3],"is":[4],"undergoing":[5],"rapid":[6],"digital":[7,140,168],"transformation":[8],"through":[9],"the":[10,30,47,138,145],"adoption":[11,56,121,170],"of":[12,33,49],"artificial":[13],"intelligence":[14],"(AI),":[15],"Logistics":[16],"Information":[17],"System":[18],"(LIS)":[19],"integration,":[20,53,118],"and":[21,39,54,60,90,119,124,153,181,185],"Warehouse":[22],"Management":[23],"Systems":[24],"(WMS).":[25],"However,":[26],"empirical":[27],"studies":[28],"examining":[29],"simultaneous":[31],"effects":[32,126],"these":[34],"technologies":[35],"on":[36,57,127],"operational":[37,58,128,160],"efficiency":[38,59,131,161],"customer":[40,61,135],"satisfaction":[41,62],"remain":[42],"limited.":[43],"This":[44,174],"study":[45,175],"investigates":[46],"influence":[48],"AI":[50,115,142],"implementation,":[51,116],"LIS":[52,117,151],"WMS":[55,120,154],"in":[63,166],"companies.":[66],"A":[67],"quantitative":[68],"explanatory":[69],"research":[70],"design":[71],"was":[72],"applied":[73],"using":[74,100],"purposive":[75],"sampling.":[76],"Data":[77],"were":[78,98],"collected":[79],"from":[80],"350":[81],"respondents,":[82],"including":[83],"managers,":[85,89],"warehouse":[86],"supervisors,":[87],"IT":[88],"supply":[91],"chain":[92],"coordinators":[93],"across":[94],"Indonesia.":[95],"data":[97],"analyzed":[99],"Partial":[101],"Least":[102],"Squares":[103],"Structural":[104],"Equation":[105],"Modeling":[106],"(PLS-SEM)":[107],"with":[108,171],"SmartPLS":[109],"4.":[110],"results":[112],"show":[113],"that":[114,159],"have":[122],"positive":[123],"significant":[125],"efficiency.":[129],"Operational":[130],"also":[132],"significantly":[133],"improves":[134],"satisfaction.":[136],"Among":[137],"three":[139],"technologies,":[141],"implementation":[143],"has":[144],"strongest":[146],"standardized":[147],"effect,":[148],"followed":[149],"by":[150],"integration":[152],"adoption.":[155],"findings":[157],"confirm":[158],"plays":[162],"a":[163],"crucial":[164],"role":[165],"linking":[167],"technology":[169],"customer-related":[172],"outcomes.":[173],"contributes":[176],"to":[177],"TAM,":[178],"RBV,":[179],"TOE,":[180],"Digital":[182],"Transformation":[183],"Theory":[184],"provides":[186],"practical":[187],"insights":[188],"for":[189],"improving":[190],"performance.":[192]},"counts_by_year":[],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2026-08-14T00:00:00"}