{"id":"https://openalex.org/W7202373716","doi":"https://doi.org/10.61688/jev.v4i3.76","title":"The Facilitating Conditions Accessibility to Mobile Banking Services","display_name":"The Facilitating Conditions Accessibility to Mobile Banking Services","publication_year":2022,"publication_date":"2022-05-30","ids":{"openalex":"https://openalex.org/W7202373716","doi":"https://doi.org/10.61688/jev.v4i3.76"},"language":"en","primary_location":{"id":"doi:10.61688/jev.v4i3.76","doi":"https://doi.org/10.61688/jev.v4i3.76","is_oa":true,"landing_page_url":"https://doi.org/10.61688/jev.v4i3.76","pdf_url":"https://journal.uptm.edu.my/index.php/evolusi/article/download/76/131","source":{"id":"https://openalex.org/S4389157745","display_name":"Jurnal Evolusi","issn_l":"2462-1064","issn":["2462-1064","2735-2234"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259799","host_organization_name":"Universiti Poly-Tech Malaysia","host_organization_lineage":["https://openalex.org/I4405259799"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Evolusi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.uptm.edu.my/index.php/evolusi/article/download/76/131","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5147136561","display_name":"Deena Chandra Dass","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405259799","display_name":"Universiti Poly-Tech Malaysia","ror":"https://ror.org/02r4hg260","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405259799"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Deena Chandra Dass","raw_affiliation_strings":["Universiti Poly-Tech Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Poly-Tech Malaysia","institution_ids":["https://openalex.org/I4405259799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015007206","display_name":"Norhaninah A. Gani","orcid":"https://orcid.org/0009-0005-7764-2356","observed_orcids":["https://orcid.org/0009-0005-7764-2356","https://orcid.org/0000-0003-1046-0732"]},"institutions":[{"id":"https://openalex.org/I4405259799","display_name":"Universiti Poly-Tech Malaysia","ror":"https://ror.org/02r4hg260","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405259799"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Norhaninah A Gani","raw_affiliation_strings":["Universiti Poly-Tech Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Poly-Tech Malaysia","institution_ids":["https://openalex.org/I4405259799"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405259799"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"3","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"mobile banking","score":0.9950000047683716},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.9890000224113464},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.625},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.6930000185966492},{"id":"https://openalex.org/keywords/mobile-banking-adoption","display_name":"mobile banking adoption","score":0.8379999995231628},{"id":"https://openalex.org/keywords/network-coverage","display_name":"network coverage","score":0.8740000128746033},{"id":"https://openalex.org/keywords/smartphone-use","display_name":"smartphone use","score":0.9449999928474426},{"id":"https://openalex.org/keywords/internet-accessibility","display_name":"internet accessibility","score":0.9639999866485596},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"user interface design","score":0.8370000123977661},{"id":"https://openalex.org/keywords/authentication","display_name":"authentication","score":0.8259999752044678},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.796999990940094},{"id":"https://openalex.org/keywords/financial-inclusion","display_name":"financial inclusion","score":0.6740000247955322},{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.8090000152587891}],"concepts":[{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.7928000092506409},{"id":"https://openalex.org/C97023534","wikidata":"https://www.wikidata.org/wiki/Q6887067","display_name":"Mobile business development","level":5,"score":0.6514999866485596},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6485999822616577},{"id":"https://openalex.org/C26869875","wikidata":"https://www.wikidata.org/wiki/Q2596417","display_name":"Beneficiary","level":2,"score":0.567799985408783},{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.5594000220298767},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.5048999786376953},{"id":"https://openalex.org/C37703655","wikidata":"https://www.wikidata.org/wiki/Q4048808","display_name":"SMS banking","level":3,"score":0.49970000982284546},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.4805999994277954},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.43650001287460327},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3824000060558319},{"id":"https://openalex.org/C144543869","wikidata":"https://www.wikidata.org/wiki/Q2738570","display_name":"Mobile computing","level":2,"score":0.3610000014305115},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3521000146865845},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.3517000079154968},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.3353999853134155},{"id":"https://openalex.org/C164516710","wikidata":"https://www.wikidata.org/wiki/Q1166072","display_name":"Financial transaction","level":3,"score":0.3224000036716461},{"id":"https://openalex.org/C98899853","wikidata":"https://www.wikidata.org/wiki/Q7696491","display_name":"Telephone banking","level":3,"score":0.3125999867916107},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.31150001287460327},{"id":"https://openalex.org/C197378717","wikidata":"https://www.wikidata.org/wiki/Q1154408","display_name":"Mobile commerce","level":2,"score":0.31049999594688416},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.3050000071525574},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.3034000098705292},{"id":"https://openalex.org/C516764902","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile Web","level":4,"score":0.2863999903202057},{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.28349998593330383},{"id":"https://openalex.org/C78834623","wikidata":"https://www.wikidata.org/wiki/Q640394","display_name":"Mobile broadband","level":3,"score":0.2808000147342682},{"id":"https://openalex.org/C36800599","wikidata":"https://www.wikidata.org/wiki/Q915808","display_name":"Public land mobile network","level":4,"score":0.2685000002384186},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.26249998807907104},{"id":"https://openalex.org/C205789325","wikidata":"https://www.wikidata.org/wiki/Q15811187","display_name":"GSM services","level":4,"score":0.2574999928474426},{"id":"https://openalex.org/C153646914","wikidata":"https://www.wikidata.org/wiki/Q535695","display_name":"Cellular network","level":2,"score":0.25380000472068787},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.2508000135421753}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.61688/jev.v4i3.76","doi":"https://doi.org/10.61688/jev.v4i3.76","is_oa":true,"landing_page_url":"https://doi.org/10.61688/jev.v4i3.76","pdf_url":"https://journal.uptm.edu.my/index.php/evolusi/article/download/76/131","source":{"id":"https://openalex.org/S4389157745","display_name":"Jurnal Evolusi","issn_l":"2462-1064","issn":["2462-1064","2735-2234"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259799","host_organization_name":"Universiti Poly-Tech Malaysia","host_organization_lineage":["https://openalex.org/I4405259799"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Evolusi","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.61688/jev.v4i3.76","doi":"https://doi.org/10.61688/jev.v4i3.76","is_oa":true,"landing_page_url":"https://doi.org/10.61688/jev.v4i3.76","pdf_url":"https://journal.uptm.edu.my/index.php/evolusi/article/download/76/131","source":{"id":"https://openalex.org/S4389157745","display_name":"Jurnal Evolusi","issn_l":"2462-1064","issn":["2462-1064","2735-2234"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259799","host_organization_name":"Universiti Poly-Tech Malaysia","host_organization_lineage":["https://openalex.org/I4405259799"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Evolusi","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7202373716.pdf","grobid_xml":"https://content.openalex.org/works/W7202373716.grobid-xml"},"referenced_works_count":23,"referenced_works":["https://openalex.org/W2059146912","https://openalex.org/W2063413877","https://openalex.org/W2079522214","https://openalex.org/W2094015619","https://openalex.org/W2159369755","https://openalex.org/W2201094211","https://openalex.org/W2509705987","https://openalex.org/W2577043885","https://openalex.org/W2888884503","https://openalex.org/W2889156017","https://openalex.org/W2897386001","https://openalex.org/W2903296859","https://openalex.org/W2940316020","https://openalex.org/W3009156929","https://openalex.org/W3046691912","https://openalex.org/W3080243187","https://openalex.org/W3100610385","https://openalex.org/W3194001243","https://openalex.org/W4200078187","https://openalex.org/W4285171821","https://openalex.org/W4318777852","https://openalex.org/W4318935279","https://openalex.org/W4362589925"],"related_works":["https://openalex.org/W2615380576","https://openalex.org/W164635644","https://openalex.org/W2776990185","https://openalex.org/W923330698","https://openalex.org/W2051527332","https://openalex.org/W3132600671","https://openalex.org/W215689847","https://openalex.org/W154945912","https://openalex.org/W7144264762","https://openalex.org/W4402314665"],"abstract_inverted_index":{"To":[0],"investigate":[1],"the":[2,5,14,18,33,92,99,115,140,206],"relationship":[3],"between":[4],"facilitating":[6],"conditions":[7,61],"accessibility":[8,112],"to":[9,187,201],"mobile":[10,25,54,70,84,116,149,170,195,221],"banking":[11,26,85,117,150,171,196],"services":[12,151,224],"and":[13,36,76,87,110,130,145,173,183],"behavioral":[15],"intentions":[16],"among":[17,152],"local":[19],"communities.":[20],"Transformational":[21],"in":[22,53,168,220,225],"nature":[23],"is":[24,90,199],"which":[27,197],"affords":[28],"increased":[29],"ease":[30],"of":[31,57,98,104,142,161,185,193],"managing":[32],"money,":[34],"transactions":[35],"other":[37],"accounts":[38],"from":[39],"anywhere":[40],"at":[41],"any":[42],"time.":[43],"The":[44],"study":[45,93,156],"discusses":[46],"\u201cfacilitating":[47],"conditions\u201d":[48],"as":[49,125,203,205],"determinants":[50,177],"for":[51,83,113],"mobility":[52],"banking.":[55,71],"Conditions":[56],"facilitation":[58],"cover":[59],"some":[60],"determining":[62],"how":[63,214],"easily":[64],"a":[65,226],"person":[66],"can":[67,216],"use":[68,192],"such":[69,124],"This":[72,89,138,155,209],"paper":[73],"reviews":[74],"literature":[75],"empirical":[77],"data":[78],"on":[79,213],"critical":[80],"enabling":[81,114,162],"factors":[82,163],"adoption":[86],"use.":[88],"because":[91],"starts":[94],"with":[95],"an":[96,165],"overview":[97],"required":[100],"technical":[101],"infrastructure":[102],"consisting":[103],"network":[105],"coverage,":[106],"smart":[107],"phone":[108],"usage,":[109],"Internet":[111],"entry.":[118],"In":[119],"addition,":[120],"it":[121],"outlines":[122],"issues":[123],"friendly":[126],"interfaces,":[127],"trusted":[128],"authentications,":[129],"customer":[131],"care":[132],"that":[133,159,190],"improve":[134],"overall":[135],"user":[136],"engagement.":[137],"demonstrates":[139],"importance":[141],"educating":[143],"people":[144],"raising":[146],"awareness":[147],"regarding":[148],"more":[153,194],"people.":[154],"finds":[157],"out":[158],"combination":[160],"plays":[164],"important":[166],"role":[167],"making":[169],"accessible":[172],"usable.":[174],"Knowing":[175],"these":[176],"enables":[178],"financial":[179],"entities,":[180],"policy":[181],"makers":[182],"providers":[184],"technology":[186],"create":[188],"plans":[189],"encourage":[191],"ultimately":[198],"beneficiary":[200],"consumers":[202],"well":[204],"economic":[207],"sector.":[208],"article":[210],"gives":[211],"recommendations":[212],"stakeholders":[215],"optimize":[217],"their":[218],"investment":[219],"based":[222],"e-banking":[223],"dynamic":[227],"digitized":[228],"environment.":[229]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-14T00:00:00"}