{"id":"https://openalex.org/W7202029976","doi":"https://doi.org/10.30631/tpj.v5i1.1983","title":"Inovasi Daerah dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Penggunaan Aplikasi LAPOR Dalam Mewujudkan Pemerintahan Kota Mataram Berbasis E-Government)","display_name":"Inovasi Daerah dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Penggunaan Aplikasi LAPOR Dalam Mewujudkan Pemerintahan Kota Mataram Berbasis E-Government)","publication_year":2025,"publication_date":"2025-04-30","ids":{"openalex":"https://openalex.org/W7202029976","doi":"https://doi.org/10.30631/tpj.v5i1.1983"},"language":"id","primary_location":{"id":"doi:10.30631/tpj.v5i1.1983","doi":"https://doi.org/10.30631/tpj.v5i1.1983","is_oa":true,"landing_page_url":"https://doi.org/10.30631/tpj.v5i1.1983","pdf_url":"https://shariajournals-uinjambi.ac.id/index.php/tpj/article/download/1983/803","source":{"id":"https://openalex.org/S4210204080","display_name":"Tanah Pilih","issn_l":"2777-1113","issn":["2777-1113"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tanah Pilih","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://shariajournals-uinjambi.ac.id/index.php/tpj/article/download/1983/803","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040242628","display_name":"Cahyadi Kurniawan","orcid":"https://orcid.org/0000-0001-8255-7221","observed_orcids":["https://orcid.org/0000-0001-8255-7221"]},"institutions":[{"id":"https://openalex.org/I4210087129","display_name":"University of Muhammadiyah Mataram","ror":"https://ror.org/0037nyg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087129"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Cahyadi Kurniawan","raw_affiliation_strings":["Universitas Muhammadiyah Mataram"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Mataram","institution_ids":["https://openalex.org/I4210087129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5145384553","display_name":"Muhammad Arkam","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087129","display_name":"University of Muhammadiyah Mataram","ror":"https://ror.org/0037nyg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087129"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Arkam","raw_affiliation_strings":["Universitas Muhammadiyah Mataram"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Mataram","institution_ids":["https://openalex.org/I4210087129"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210087129"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"5","issue":"1","first_page":"24","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.03610000014305115,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-complaint-handling","display_name":"public complaint handling","score":0.5360000133514404},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.8479999899864197},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.9010000228881836},{"id":"https://openalex.org/keywords/citizen-participation","display_name":"citizen participation","score":0.8040000200271606},{"id":"https://openalex.org/keywords/local-government","display_name":"local government","score":0.4320000112056732},{"id":"https://openalex.org/keywords/mataram-city","display_name":"Mataram City","score":0.8539999723434448},{"id":"https://openalex.org/keywords/complaint-management-system","display_name":"complaint management system","score":0.5659999847412109},{"id":"https://openalex.org/keywords/government-citizen-communication","display_name":"government-citizen communication","score":0.6449999809265137},{"id":"https://openalex.org/keywords/transparency","display_name":"transparency","score":0.46700000762939453},{"id":"https://openalex.org/keywords/technology-infrastructure","display_name":"technological infrastructure","score":0.4620000123977661}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4912000000476837},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3905999958515167},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3174000084400177},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31369999051094055},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.23080000281333923},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.2290000021457672},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.22709999978542328},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19030000269412994},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.18559999763965607},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.16179999709129333}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30631/tpj.v5i1.1983","doi":"https://doi.org/10.30631/tpj.v5i1.1983","is_oa":true,"landing_page_url":"https://doi.org/10.30631/tpj.v5i1.1983","pdf_url":"https://shariajournals-uinjambi.ac.id/index.php/tpj/article/download/1983/803","source":{"id":"https://openalex.org/S4210204080","display_name":"Tanah Pilih","issn_l":"2777-1113","issn":["2777-1113"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tanah Pilih","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30631/tpj.v5i1.1983","doi":"https://doi.org/10.30631/tpj.v5i1.1983","is_oa":true,"landing_page_url":"https://doi.org/10.30631/tpj.v5i1.1983","pdf_url":"https://shariajournals-uinjambi.ac.id/index.php/tpj/article/download/1983/803","source":{"id":"https://openalex.org/S4210204080","display_name":"Tanah Pilih","issn_l":"2777-1113","issn":["2777-1113"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tanah Pilih","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.8999999761581421},{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.761900007724762},{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5378999710083008}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7202029976.pdf","grobid_xml":"https://content.openalex.org/works/W7202029976.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W2921008656","https://openalex.org/W2937538588","https://openalex.org/W2981440127","https://openalex.org/W2984812535","https://openalex.org/W2989998684","https://openalex.org/W2998151973","https://openalex.org/W3015272319","https://openalex.org/W3016662049","https://openalex.org/W3021055274","https://openalex.org/W3022148314","https://openalex.org/W3022785574","https://openalex.org/W3027734016","https://openalex.org/W3087907927","https://openalex.org/W3105086232","https://openalex.org/W3114024360","https://openalex.org/W4407624367"],"related_works":["https://openalex.org/W3087360501","https://openalex.org/W4322751751","https://openalex.org/W7162791079","https://openalex.org/W7220036387","https://openalex.org/W7160381725","https://openalex.org/W4389060914","https://openalex.org/W4285676607","https://openalex.org/W7204900312","https://openalex.org/W4226036790","https://openalex.org/W7070589980"],"abstract_inverted_index":{"Era":[0],"globalisasi":[1],"telah":[2],"membawa":[3],"perubahan":[4],"yang":[5,62,72,160,183],"mendasar":[6],"dalam":[7,20,46,54,64,104,156,242],"cara":[8],"pemerintah":[9,25,205],"menyediakan":[10],"layanan":[11,36,49],"publik.":[12,140,167],"Di":[13],"era":[14],"revolusi":[15],"industri":[16],"4.0":[17],"teknologi":[18],"informasi":[19,151],"kehidupan":[21],"sehari-hari":[22],"semakin":[23],"mendominasi,":[24],"di":[26,58,96],"seluruh":[27],"dunia":[28],"berusaha":[29],"memanfaatkanya":[30],"untuk":[31,40,191],"meningkatkan":[32,47],"efisiensi":[33],"dan":[34,51,110,131,164,206,213,227],"ketersediaan":[35],"publikPenelitian":[37],"ini":[38,66,178],"bertujuan":[39],"menganalisis":[41],"efektivitas":[42,137],"penggunaan":[43],"aplikasi":[44,177,194],"LAPOR":[45,95,174],"kualitas":[48],"publik":[50,246],"keterlibatan":[52],"warga":[53],"pengawasan":[55],"penyelenggaraan":[56],"pemerintahan":[57],"tingkat":[59],"daerah.":[60],"Pendekatan":[61],"digunakan":[63],"penelitian":[65],"adalah":[67],"kualitatif":[68],"dengan":[69,119],"metode":[70],"deskriptif,":[71],"didasarkan":[73],"pada":[74,101],"studi":[75],"literatur":[76],"dari":[77,136],"berbagai":[78],"sumber":[79],"daring,":[80],"termasuk":[81],"dokumen":[82],"resmi,":[83],"laporan":[84,106],"instansi,":[85],"serta":[86,149,217],"publikasi":[87],"akademik":[88],"Hasil":[89],"Penelitia":[90],"menunjukan":[91],"keberhasilan":[92],"implementasi":[93],"Aplikasi":[94,173],"Kota":[97],"Mataram":[98],"sangat":[99],"bergantung":[100],"kekuatan":[102],"sistemik":[103],"menangani":[105],"masyarakat":[107,241],"secara":[108,224],"menyeluruh":[109],"terkoordinasi.":[111],"Proses":[112],"Penanganan":[113],"Laporan":[114],"menjadi":[115],"aspek":[116],"paling":[117],"dominan":[118],"kontribusi":[120,154],"25%,":[121],"menegaskan":[122],"bahwa":[123,176],"mekanisme":[124],"penerimaan,":[125],"verifikasi,":[126],"distribusi,":[127],"hingga":[128],"tindak":[129],"lanjut":[130],"umpan":[132],"balik":[133],"merupakan":[134],"inti":[135],"pelayanan":[138,245],"pengaduan":[139,159,198],"Aspek":[141],"penting":[142],"lainnya":[143],"seperti":[144,209],"infrastruktur":[145],"teknologi,":[146],"sosialisasi":[147],"masyarakat,":[148],"transparansi":[150],"turut":[152],"memberikan":[153],"signifikan":[155],"menciptakan":[157],"sistem":[158,181],"inklusif,":[161],"dapat":[162],"diakses,":[163],"terpercaya":[165],"oleh":[166],"Selain":[168],"itu,":[169],"visualisasi":[170],"jaringan":[171],"fitur":[172,186,189],"menunjukkan":[175],"berfungsi":[179],"sebagai":[180,195],"terpusat":[182],"mengintegrasikan":[184],"sepuluh":[185],"utama.":[187],"Setiap":[188],"dirancang":[190],"memperkuat":[192],"peran":[193],"alat":[196],"manajemen":[197],"sekaligus":[199],"sarana":[200],"komunikasi":[201],"dua":[202],"arah":[203],"antara":[204],"warga.":[207],"Fitur":[208],"Pengaduan":[210],"Online,":[211],"Monitoring":[212],"Evaluasi,":[214],"Advanced":[215],"Filtering,":[216],"Publikasi":[218],"Data":[219],"memungkinkan":[220],"proses":[221],"pelaporan":[222],"berlangsung":[223],"efisien,":[225],"transparan,":[226],"partisipatif.":[228],"Fitur-fitur":[229],"tersebut":[230],"tidak":[231],"hanya":[232],"memperluas":[233],"jangkauan":[234],"informasi,":[235],"tetapi":[236],"juga":[237],"mendorong":[238],"partisipasi":[239],"aktif":[240],"mengawal":[243],"kinerja":[244]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-10T00:00:00"}
