{"id":"https://openalex.org/W7201874809","doi":"https://doi.org/10.4018/979-8-3373-8282-1.ch001","title":"AI Advancements and Digital Transformation: Reshaping Organizational Processes, Capabilities, and Strategic Directions","display_name":"AI Advancements and Digital Transformation: Reshaping Organizational Processes, Capabilities, and Strategic Directions","publication_year":2026,"publication_date":"2026-08-07","ids":{"openalex":"https://openalex.org/W7201874809","doi":"https://doi.org/10.4018/979-8-3373-8282-1.ch001"},"language":"en","primary_location":{"id":"doi:10.4018/979-8-3373-8282-1.ch001","doi":"https://doi.org/10.4018/979-8-3373-8282-1.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3373-8282-1.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210180746","display_name":"Advances in computational intelligence and robotics book series","issn_l":"2327-042X","issn":["2327-042X","2327-0411"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Computational Intelligence and Robotics","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W7201837645","display_name":"Harmonizing Experience and Value Creation in the AI-Driven World"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117723981","display_name":"Shikha Khullar","orcid":"https://orcid.org/0009-0000-5598-3145","observed_orcids":["https://orcid.org/0009-0000-5598-3145"]},"institutions":[{"id":"https://openalex.org/I4210126659","display_name":"Poornima University","ror":"https://ror.org/03gnqp653","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210126659"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shikha Khullar","raw_affiliation_strings":["Poornima University, India"],"raw_orcid":"https://orcid.org/0009-0000-5598-3145","affiliations":[{"raw_affiliation_string":"Poornima University, India","institution_ids":["https://openalex.org/I4210126659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021035382","display_name":"Astri Dwi Andriani","orcid":"https://orcid.org/0000-0003-3951-4829","observed_orcids":["https://orcid.org/0000-0003-3951-4829"]},"institutions":[{"id":"https://openalex.org/I181397559","display_name":"Asia Pacific University of Technology & Innovation","ror":"https://ror.org/03c52a632","country_code":"MY","type":"education","lineage":["https://openalex.org/I181397559"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Astri Dwi Andriani","raw_affiliation_strings":["Strategic Research Institute, Asia Pacific University of Technology and Innovation, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-3951-4829","affiliations":[{"raw_affiliation_string":"Strategic Research Institute, Asia Pacific University of Technology and Innovation, Malaysia","institution_ids":["https://openalex.org/I181397559"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055406696","display_name":"Arun Arora","orcid":"https://orcid.org/0000-0002-8976-0633","observed_orcids":["https://orcid.org/0000-0002-8976-0633"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Arun Arora","raw_affiliation_strings":["Lloyd Business School, India"],"raw_orcid":"https://orcid.org/0000-0002-8976-0633","affiliations":[{"raw_affiliation_string":"Lloyd Business School, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.6660000085830688,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.6660000085830688,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13904","display_name":"Artificial Intelligence Applications","score":0.1316000074148178,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12376","display_name":"Corporate Management and Leadership","score":0.08030000329017639,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.9350000023841858},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":1.0},{"id":"https://openalex.org/keywords/strategic-fit","display_name":"strategic fit","score":0.7170000076293945},{"id":"https://openalex.org/keywords/resource-based-view","display_name":"resource-based view","score":0.8299999833106995},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.9100000262260437},{"id":"https://openalex.org/keywords/digital-fluency","display_name":"digital fluency","score":0.8339999914169312},{"id":"https://openalex.org/keywords/ethical-governance-of-ai","display_name":"ethical AI governance","score":0.7889999747276306},{"id":"https://openalex.org/keywords/automation","display_name":"automation","score":0.7900000214576721},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.8949999809265137},{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.9129999876022339},{"id":"https://openalex.org/keywords/health-sector","display_name":"health sector","score":0.9240000247955322},{"id":"https://openalex.org/keywords/manufacturing-industry","display_name":"manufacturing industry","score":0.9589999914169312}],"concepts":[{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.78329998254776},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.5527999997138977},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5051000118255615},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47510001063346863},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.4578999876976013},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.45739999413490295},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43810001015663147},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.41659998893737793},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3955000042915344},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.3946000039577484},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3774999976158142},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.3684999942779541},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3659000098705292},{"id":"https://openalex.org/C2777986313","wikidata":"https://www.wikidata.org/wiki/Q1661989","display_name":"Industry 4.0","level":2,"score":0.3560999929904938},{"id":"https://openalex.org/C2780504989","wikidata":"https://www.wikidata.org/wiki/Q2742037","display_name":"Dynamic capabilities","level":2,"score":0.3452000021934509},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.3416000008583069},{"id":"https://openalex.org/C2780762989","wikidata":"https://www.wikidata.org/wiki/Q1323528","display_name":"Digital strategy","level":4,"score":0.3257000148296356},{"id":"https://openalex.org/C137996800","wikidata":"https://www.wikidata.org/wiki/Q762702","display_name":"Technological change","level":2,"score":0.32120001316070557},{"id":"https://openalex.org/C78244369","wikidata":"https://www.wikidata.org/wiki/Q104840706","display_name":"Added value","level":2,"score":0.3192000091075897},{"id":"https://openalex.org/C203043789","wikidata":"https://www.wikidata.org/wiki/Q138461","display_name":"Digital economy","level":2,"score":0.2976999878883362},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2858999967575073},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.28139999508857727},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.27399998903274536},{"id":"https://openalex.org/C2779308522","wikidata":"https://www.wikidata.org/wiki/Q843958","display_name":"Digitization","level":2,"score":0.2680000066757202},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.2676999866962433},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.26429998874664307},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.2551000118255615}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3373-8282-1.ch001","doi":"https://doi.org/10.4018/979-8-3373-8282-1.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3373-8282-1.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210180746","display_name":"Advances in computational intelligence and robotics book series","issn_l":"2327-042X","issn":["2327-042X","2327-0411"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Computational Intelligence and Robotics","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W2978346165","https://openalex.org/W3131571228","https://openalex.org/W4401225932","https://openalex.org/W4407096534","https://openalex.org/W4411259939","https://openalex.org/W7126031211","https://openalex.org/W7131860696","https://openalex.org/W7138927497","https://openalex.org/W7154185967","https://openalex.org/W7161036559"],"related_works":["https://openalex.org/W7156204769","https://openalex.org/W7141829371","https://openalex.org/W7141670537","https://openalex.org/W3130265534","https://openalex.org/W7203545389","https://openalex.org/W4406107691","https://openalex.org/W4416052976","https://openalex.org/W7205012620","https://openalex.org/W7155073974","https://openalex.org/W4319014638"],"abstract_inverted_index":{"This":[0],"chapter":[1],"analyses":[2],"the":[3,7,16,23,29,46,58,63,110,113,118,121,131],"strategic":[4,106],"fit":[5],"between":[6,92],"artificial":[8],"intelligence":[9],"(AI)":[10],"and":[11,33,49,60,84,95],"digital":[12,82],"transformation":[13],"to":[14,52,73,109],"fill":[15],"value":[17,133],"gap":[18],"that":[19,68,78,87,116],"has":[20],"existed":[21],"in":[22,123],"organizations":[24],"over":[25],"time.":[26],"Based":[27],"on":[28,40,45],"Resource-Based":[30],"View":[31],"(RBV)":[32],"Dynamic":[34],"Capabilities":[35],"Theory,":[36],"this":[37,102],"paper":[38],"relies":[39],"a":[41,90,105],"multi-case":[42],"qualitative":[43,132],"research":[44],"financial,":[47],"healthcare,":[48],"manufacturing":[50],"sectors":[51],"identify":[53],"how":[54],"AI":[55],"is":[56,104,117],"reshaping":[57],"processes":[59],"capabilities":[61],"within":[62],"organizations.":[64],"The":[65,98],"findings":[66],"indicate":[67],"automation":[69],"does":[70],"not":[71],"suffice":[72],"develop":[74,81],"sustainable":[75],"value,":[76],"but":[77],"one":[79],"can":[80],"fluency":[83],"ethical":[85],"governance":[86],"will":[88],"strike":[89],"balance":[91],"algorithmic":[93],"accuracy":[94],"human":[96],"experience.":[97],"final":[99],"result":[100],"of":[101,112,120],"study":[103],"model":[107],"according":[108],"idea":[111],"Intelligence-Led":[114],"Differentiation":[115],"roadmap":[119],"way":[122],"which":[124],"leaders":[125],"could":[126],"align":[127],"technological":[128],"change":[129],"with":[130],"creation.":[134]},"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2026-08-08T00:00:00"}