{"id":"https://openalex.org/W719011","doi":"https://doi.org/10.1007/s12927-011-0001-y","title":"A tractable approximation approach to improving hotel service quality","display_name":"A tractable approximation approach to improving hotel service quality","publication_year":2011,"publication_date":"2011-06-01","ids":{"openalex":"https://openalex.org/W719011","doi":"https://doi.org/10.1007/s12927-011-0001-y","mag":"719011"},"language":"en","primary_location":{"id":"doi:10.1007/s12927-011-0001-y","doi":"https://doi.org/10.1007/s12927-011-0001-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-011-0001-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028404393","display_name":"Robin G. Qiu","orcid":"https://orcid.org/0000-0003-4694-1378","observed_orcids":["https://orcid.org/0000-0003-4694-1378"]},"institutions":[{"id":"https://openalex.org/I130769515","display_name":"Pennsylvania State University","ror":"https://ror.org/04p491231","country_code":"US","type":"education","lineage":["https://openalex.org/I130769515"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Robin G. Qiu","raw_affiliation_strings":["Division of Engineering and Information Science, The Pennsylvania State University, Philadelphia, USA","(The Pennsylvania State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Division of Engineering and Information Science, The Pennsylvania State University, Philadelphia, USA","institution_ids":["https://openalex.org/I130769515"]},{"raw_affiliation_string":"(The Pennsylvania State University","institution_ids":["https://openalex.org/I130769515"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043201253","display_name":"Zhengpeng Wu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I75689368","display_name":"Communication University of China","ror":"https://ror.org/04facbs33","country_code":"CN","type":"education","lineage":["https://openalex.org/I75689368"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhengpeng Wu","raw_affiliation_strings":["Department of Applied Mathematics, Communication University of China, Beijing, 100024, China","Communication  University  of  China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Applied Mathematics, Communication University of China, Beijing, 100024, China","institution_ids":["https://openalex.org/I75689368"]},{"raw_affiliation_string":"Communication  University  of  China","institution_ids":["https://openalex.org/I75689368"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051024725","display_name":"Yu Yan","orcid":"https://orcid.org/0000-0002-4348-1639","observed_orcids":["https://orcid.org/0000-0002-4348-1639","https://orcid.org/0000-0002-1589-2289"]},"institutions":[{"id":"https://openalex.org/I9842412","display_name":"Nanjing University of Aeronautics and Astronautics","ror":"https://ror.org/01scyh794","country_code":"CN","type":"education","lineage":["https://openalex.org/I9842412"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yan Yu","raw_affiliation_strings":["College of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing, 210016, China","Nanjing University of aeronautics & astronautics"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing, 210016, China","institution_ids":["https://openalex.org/I9842412"]},{"raw_affiliation_string":"Nanjing University of aeronautics & astronautics","institution_ids":["https://openalex.org/I9842412"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5028404393"],"corresponding_institution_ids":["https://openalex.org/I130769515"],"apc_list":null,"apc_paid":null,"fwci":2.7102,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.91519973,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"3","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0026000000070780516,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-service-quality","display_name":"hotel service quality","score":0.9940000176429749},{"id":"https://openalex.org/keywords/quality-of-service-prediction","display_name":"quality of service prediction","score":0.9940000176429749},{"id":"https://openalex.org/keywords/genetic-algorithm","display_name":"genetic algorithm","score":0.9980000257492065},{"id":"https://openalex.org/keywords/approximation-methods","display_name":"approximation methods","score":0.4650000035762787},{"id":"https://openalex.org/keywords/service-operations-management","display_name":"service operations management","score":0.7310000061988831},{"id":"https://openalex.org/keywords/customer-needs","display_name":"customer needs","score":0.4410000145435333}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6574752926826477},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6481627821922302},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6194242835044861},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6191472411155701},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.588806688785553},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5659034848213196},{"id":"https://openalex.org/C51167844","wikidata":"https://www.wikidata.org/wiki/Q4422623","display_name":"Latent variable","level":2,"score":0.4468940198421478},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4415876567363739},{"id":"https://openalex.org/C2987222852","wikidata":"https://www.wikidata.org/wiki/Q27686","display_name":"Hotel industry","level":3,"score":0.42940205335617065},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4134112596511841},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3770071864128113},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.36497536301612854},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34295976161956787},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3251868784427643},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2916952073574066},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1888217329978943},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1625145971775055},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.13272857666015625},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.08909818530082703},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.06554487347602844},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12927-011-0001-y","doi":"https://doi.org/10.1007/s12927-011-0001-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-011-0001-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W428532584","https://openalex.org/W1524994608","https://openalex.org/W1549182668","https://openalex.org/W1605991455","https://openalex.org/W1772406036","https://openalex.org/W1967434792","https://openalex.org/W1977044208","https://openalex.org/W1978509630","https://openalex.org/W1982480835","https://openalex.org/W1983667706","https://openalex.org/W2007738521","https://openalex.org/W2013243016","https://openalex.org/W2015122449","https://openalex.org/W2016359458","https://openalex.org/W2020832745","https://openalex.org/W2023627588","https://openalex.org/W2028966576","https://openalex.org/W2031897603","https://openalex.org/W2039075959","https://openalex.org/W2039547501","https://openalex.org/W2042943940","https://openalex.org/W2047094503","https://openalex.org/W2049567626","https://openalex.org/W2050127949","https://openalex.org/W2053248030","https://openalex.org/W2053448757","https://openalex.org/W2059334100","https://openalex.org/W2064405319","https://openalex.org/W2064585034","https://openalex.org/W2082926499","https://openalex.org/W2094013842","https://openalex.org/W2095176152","https://openalex.org/W2100930928","https://openalex.org/W2112583209","https://openalex.org/W2135526934","https://openalex.org/W2142480462","https://openalex.org/W2163078622","https://openalex.org/W2300736729","https://openalex.org/W2341398437","https://openalex.org/W4213169337","https://openalex.org/W4298091299"],"related_works":["https://openalex.org/W2136145744","https://openalex.org/W3113948381","https://openalex.org/W2026842954","https://openalex.org/W4385864406","https://openalex.org/W2351806767","https://openalex.org/W2179420757","https://openalex.org/W2355044473","https://openalex.org/W2039075959","https://openalex.org/W54524020","https://openalex.org/W2951465497"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}