{"id":"https://openalex.org/W7172321845","doi":"https://doi.org/10.21511/ppm.24(3).2026.15","title":"Do accreditation and managerial innovative capabilities influence Indonesian public hospital performance? The mediating role of service quality","display_name":"Do accreditation and managerial innovative capabilities influence Indonesian public hospital performance? The mediating role of service quality","publication_year":2026,"publication_date":"2026-08-03","ids":{"openalex":"https://openalex.org/W7172321845","doi":"https://doi.org/10.21511/ppm.24(3).2026.15"},"language":"en","primary_location":{"id":"doi:10.21511/ppm.24(3).2026.15","doi":"https://doi.org/10.21511/ppm.24(3).2026.15","is_oa":true,"landing_page_url":"https://doi.org/10.21511/ppm.24(3).2026.15","pdf_url":"https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/24895/PPM_2026_03_Dahlia.pdf","source":{"id":"https://openalex.org/S2764989054","display_name":"Problems and Perspectives in Management","issn_l":"1727-7051","issn":["1727-7051","1810-5467"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","erih-plus","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321069","host_organization_name":"Business Perspectives","host_organization_lineage":["https://openalex.org/P4310321069"],"host_organization_lineage_names":["Business Perspectives"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Problems and Perspectives in Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/24895/PPM_2026_03_Dahlia.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079588103","display_name":"Dahlia Dahlia","orcid":"https://orcid.org/0000-0002-4126-2969","observed_orcids":["https://orcid.org/0000-0002-4126-2969"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]},{"id":"https://openalex.org/I4210144564","display_name":"Universitas Sulawesi Barat","ror":"https://ror.org/04mfr5763","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210144564"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dahlia","raw_affiliation_strings":["M.Si., Doctoral Candidate, Doctoral Program of Accounting Science, Department of Accounting, Faculty of Economics and Business, Universitas Brawijaya [Brawijaya University], Indonesia; Assistant Professor, Department of Accounting, Universitas Sulawesi Barat, [West Sulawesi University], Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-4126-2969","affiliations":[{"raw_affiliation_string":"M.Si., Doctoral Candidate, Doctoral Program of Accounting Science, Department of Accounting, Faculty of Economics and Business, Universitas Brawijaya [Brawijaya University], Indonesia; Assistant Professor, Department of Accounting, Universitas Sulawesi Barat, [West Sulawesi University], Indonesia","institution_ids":["https://openalex.org/I177055848","https://openalex.org/I4210144564"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008761533","display_name":"Nurkholis Nurkholis","orcid":"https://orcid.org/0000-0003-3983-0573","observed_orcids":["https://orcid.org/0000-0003-3983-0573"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nurkholis","raw_affiliation_strings":["Ph.D., Full Professor, Lecturer, Faculty of Economics and Business, University of Brawijaya, Indonesia"],"raw_orcid":"https://orcid.org/0000-0003-3983-0573","affiliations":[{"raw_affiliation_string":"Ph.D., Full Professor, Lecturer, Faculty of Economics and Business, University of Brawijaya, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091451108","display_name":"Abdul Ghofar","orcid":"https://orcid.org/0000-0002-0690-433X","observed_orcids":["https://orcid.org/0000-0002-0690-433X"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Abdul Ghofar","raw_affiliation_strings":["DBA, Associate Professor, Economics and Business Faculty, Accounting Department, Universitas Brawijaya, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-0690-433X","affiliations":[{"raw_affiliation_string":"DBA, Associate Professor, Economics and Business Faculty, Accounting Department, Universitas Brawijaya, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088984913","display_name":"Yeney Widya Prihatiningtias","orcid":"https://orcid.org/0000-0003-3663-2782","observed_orcids":["https://orcid.org/0000-0003-3663-2782"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yeney Widya Prihatiningtias","raw_affiliation_strings":["DBA, Assistant Professor, Department of Accounting, Faculty of Economics and Business, Universitas Brawijaya [Brawijaya University], Indonesia"],"raw_orcid":"https://orcid.org/0000-0003-3663-2782","affiliations":[{"raw_affiliation_string":"DBA, Assistant Professor, Department of Accounting, Faculty of Economics and Business, Universitas Brawijaya [Brawijaya University], Indonesia","institution_ids":["https://openalex.org/I177055848"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":685,"currency":"EUR","value_usd":738},"apc_paid":{"value":685,"currency":"EUR","value_usd":738},"fwci":5.0263,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.95423318,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"24","issue":"3","first_page":"207\u2013222","last_page":"0"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.017999999225139618,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13896","display_name":"Health Services Management and Policy","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospital-accreditation","display_name":"hospital accreditation","score":0.9940000176429749},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8759999871253967},{"id":"https://openalex.org/keywords/mediating-effect-of-service-quality","display_name":"mediating effect of service quality","score":0.8149999976158142},{"id":"https://openalex.org/keywords/health-care-quality-improvement","display_name":"healthcare quality improvement","score":0.42899999022483826}],"concepts":[{"id":"https://openalex.org/C61521584","wikidata":"https://www.wikidata.org/wiki/Q705899","display_name":"Accreditation","level":2,"score":0.9064000248908997},{"id":"https://openalex.org/C2779816284","wikidata":"https://www.wikidata.org/wiki/Q1836119","display_name":"Hospital accreditation","level":3,"score":0.7671999931335449},{"id":"https://openalex.org/C2775860198","wikidata":"https://www.wikidata.org/wiki/Q7257872","display_name":"Public hospital","level":2,"score":0.6222000122070312},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6137999892234802},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5335000157356262},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5307999849319458},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5259000062942505},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.4986000061035156},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.3961000144481659},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.38690000772476196},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.3682999908924103},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3499000072479248},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3375000059604645},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.3352999985218048},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.31949999928474426},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3156000077724457},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31540000438690186},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.30000001192092896},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.2847000062465668},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.27889999747276306},{"id":"https://openalex.org/C144530980","wikidata":"https://www.wikidata.org/wiki/Q5065121","display_name":"Certification and Accreditation","level":3,"score":0.27129998803138733},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.2606000006198883}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.21511/ppm.24(3).2026.15","doi":"https://doi.org/10.21511/ppm.24(3).2026.15","is_oa":true,"landing_page_url":"https://doi.org/10.21511/ppm.24(3).2026.15","pdf_url":"https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/24895/PPM_2026_03_Dahlia.pdf","source":{"id":"https://openalex.org/S2764989054","display_name":"Problems and Perspectives in Management","issn_l":"1727-7051","issn":["1727-7051","1810-5467"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","erih-plus","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321069","host_organization_name":"Business Perspectives","host_organization_lineage":["https://openalex.org/P4310321069"],"host_organization_lineage_names":["Business Perspectives"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Problems and Perspectives in Management","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:a7f0769577904c8fb91fd403e78d1739","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/a7f0769577904c8fb91fd403e78d1739","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Problems and Perspectives in Management, Vol 24, Iss 3, p 207\u2013222 (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.21511/ppm.24(3).2026.15","doi":"https://doi.org/10.21511/ppm.24(3).2026.15","is_oa":true,"landing_page_url":"https://doi.org/10.21511/ppm.24(3).2026.15","pdf_url":"https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/24895/PPM_2026_03_Dahlia.pdf","source":{"id":"https://openalex.org/S2764989054","display_name":"Problems and Perspectives in Management","issn_l":"1727-7051","issn":["1727-7051","1810-5467"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","erih-plus","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321069","host_organization_name":"Business Perspectives","host_organization_lineage":["https://openalex.org/P4310321069"],"host_organization_lineage_names":["Business Perspectives"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Problems and Perspectives in Management","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.6240000128746033,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320328515","display_name":"Lembaga Pengelola Dana Pendidikan","ror":"https://ror.org/05p2xef58"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7172321845.pdf","grobid_xml":"https://content.openalex.org/works/W7172321845.grobid-xml"},"referenced_works_count":71,"referenced_works":["https://openalex.org/W1520714623","https://openalex.org/W1570666886","https://openalex.org/W1965278510","https://openalex.org/W1993663609","https://openalex.org/W2086194800","https://openalex.org/W2093032071","https://openalex.org/W2105846236","https://openalex.org/W2118450840","https://openalex.org/W2121449622","https://openalex.org/W2146637469","https://openalex.org/W2169667133","https://openalex.org/W2277062915","https://openalex.org/W2318877160","https://openalex.org/W2516955370","https://openalex.org/W2606699618","https://openalex.org/W2607661737","https://openalex.org/W2790522867","https://openalex.org/W2808052579","https://openalex.org/W2894895024","https://openalex.org/W2905811773","https://openalex.org/W2943748597","https://openalex.org/W2952629708","https://openalex.org/W2968250169","https://openalex.org/W3004511024","https://openalex.org/W3035087819","https://openalex.org/W3080118421","https://openalex.org/W3124536214","https://openalex.org/W3126783188","https://openalex.org/W3134895089","https://openalex.org/W3187777961","https://openalex.org/W3195200961","https://openalex.org/W3196497354","https://openalex.org/W3202395426","https://openalex.org/W3209778258","https://openalex.org/W3210383951","https://openalex.org/W4205116753","https://openalex.org/W4206049339","https://openalex.org/W4299627282","https://openalex.org/W4309623420","https://openalex.org/W4315864310","https://openalex.org/W4362732034","https://openalex.org/W4377943550","https://openalex.org/W4385060538","https://openalex.org/W4385185822","https://openalex.org/W4386588518","https://openalex.org/W4388097917","https://openalex.org/W4389332089","https://openalex.org/W4390447090","https://openalex.org/W4390594974","https://openalex.org/W4399070652","https://openalex.org/W4400833525","https://openalex.org/W4401753582","https://openalex.org/W4402075007","https://openalex.org/W4402469179","https://openalex.org/W4402894126","https://openalex.org/W4404008447","https://openalex.org/W4404358204","https://openalex.org/W4407304890","https://openalex.org/W4407796693","https://openalex.org/W4408099717","https://openalex.org/W4408681113","https://openalex.org/W4408815092","https://openalex.org/W4410875446","https://openalex.org/W4411705754","https://openalex.org/W4412027449","https://openalex.org/W4412725002","https://openalex.org/W4413209373","https://openalex.org/W4415177790","https://openalex.org/W4415479495","https://openalex.org/W4415972433","https://openalex.org/W4416540843"],"related_works":["https://openalex.org/W6927389016","https://openalex.org/W4236822474","https://openalex.org/W7165019248","https://openalex.org/W2948569366","https://openalex.org/W2952629708","https://openalex.org/W4408815092","https://openalex.org/W3172950862","https://openalex.org/W2741610201","https://openalex.org/W7118120198","https://openalex.org/W4404010673"],"abstract_inverted_index":{"Type":[0],"of":[1,7,25,38,51,97,168,216,229,258,269,271,291,297],"the":[2,49,227,252,256],"article:":[3],"Research":[4],"ArticleAbstractThe":[5],"performance":[6,59,125,157,179,203],"public":[8,57,105],"hospitals":[9,82],"in":[10,32,83],"Indonesia":[11,288],"is":[12],"becoming":[13],"critical":[14],"amid":[15],"demands":[16],"for":[17,247,255,264,275],"high-quality":[18],"care":[19],"and":[20,27,53,100,120,279,295],"resource":[21],"constraints.":[22],"The":[23,112,213,282],"role":[24],"accreditation":[26,52,116,176,230],"managerial":[28],"innovative":[29],"capabilities":[30],"(MIC)":[31],"driving":[33],"performance,":[34],"including":[35],"through":[36,60,180],"quality":[37,62,140,151,182,241,245],"care,":[39],"still":[40],"requires":[41],"empirical":[42],"evidence.":[43],"This":[44,67],"study":[45,68,260],"aims":[46],"to":[47,91,301],"examine":[48],"influence":[50,122],"MIC":[54,194],"on":[55,123,138,156,201],"Indonesian":[56,283],"hospital":[58,124,178,202,249],"service":[61,139,181,240,244],"as":[63,135,137],"a":[64,70,95,118,153,198],"mediating":[65],"variable.":[66],"uses":[69],"quantitative":[71],"survey-based":[72],"approach,":[73],"involving":[74],"136":[75],"respondents":[76],"from":[77,88,261],"various":[78],"Public":[79],"Service":[80,150],"Agency":[81,266],"Indonesia.":[84],"Data":[85,107],"were":[86,108],"collected":[87],"September":[89],"2024":[90],"January":[92],"2025":[93],"using":[94,110],"combination":[96],"Google":[98],"Forms":[99],"direct":[101],"surveys":[102],"conducted":[103],"at":[104],"hospitals.":[106],"analyzed":[109],"SMART-PLS.":[111],"findings":[113,224],"show":[114],"that":[115,175,226],"has":[117,152],"positive":[119,154],"significant":[121,199],"(\u03b2":[126,141,158,183,204],"=":[127,130,133,142,145,148,159,162,165,184,187,190,205,208,211],"0.499,":[128],"t":[129,144,161,186,207],"6.367,":[131],"p":[132,147,164,189,210],"0.000),":[134],"well":[136],"0.724,":[143],"20.477,":[146],"0.000).":[149,166,191],"effect":[155,200],"0.417,":[160],"5.689,":[163],"Testing":[167],"indirect":[169],"effects":[170],"revealed":[171],"partial":[172],"mediation,":[173],"meaning":[174],"influences":[177],"0.302,":[185],"6.046,":[188],"Surprisingly,":[192],"however,":[193],"did":[195],"not":[196],"have":[197],"0.002,":[206],"0.035,":[209],"0.486).":[212],"R-squared":[214],"value":[215],"0.726":[217],"indicates":[218],"moderate-to-substantial":[219],"explanatory":[220],"power.":[221],"Thus,":[222],"these":[223],"confirm":[225],"impact":[228],"becomes":[231],"more":[232],"meaningful":[233],"when":[234],"standards":[235],"are":[236],"internalized":[237],"into":[238],"continuous":[239],"improvements,":[242],"making":[243],"important":[246],"enhanced":[248],"performance.AcknowledgmentWe":[250],"acknowledge":[251],"support":[253],"funding":[254],"publication":[257],"this":[259],"Endowment":[262],"Fund":[263],"Education":[265,277,284],"LPDP":[267],"Ministry":[268,290],"Finance":[270],"Republic":[272,298],"Indonesia,":[273,299],"Center":[274],"Higher":[276,292],"Funding":[278],"Assessment":[280],"(PPAPT),":[281],"Scholarship":[285],"Beasiswa":[286],"Pendidikan":[287],"(BPI)":[289],"Education,":[293],"Science,":[294],"Technology":[296],"awarded":[300],"Dahlia.":[302]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-04T00:00:00"}
