{"id":"https://openalex.org/W7171534426","doi":"https://doi.org/10.47065/bits.v7i2.7429","title":"Penerapan Support Vector Machine untuk Analisis Sentimen Pengguna X terhadap IndiHome, Biznet, dan Starlink","display_name":"Penerapan Support Vector Machine untuk Analisis Sentimen Pengguna X terhadap IndiHome, Biznet, dan Starlink","publication_year":2025,"publication_date":"2025-09-02","ids":{"openalex":"https://openalex.org/W7171534426","doi":"https://doi.org/10.47065/bits.v7i2.7429"},"language":"en","primary_location":{"id":"doi:10.47065/bits.v7i2.7429","doi":"https://doi.org/10.47065/bits.v7i2.7429","is_oa":true,"landing_page_url":"https://doi.org/10.47065/bits.v7i2.7429","pdf_url":"https://ejurnal.seminar-id.com/index.php/bits/article/download/7429/4033","source":{"id":"https://openalex.org/S4210226296","display_name":"Building of Informatics Technology and Science (BITS)","issn_l":"2684-8910","issn":["2684-8910","2685-3310"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Building of Informatics, Technology and Science (BITS)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejurnal.seminar-id.com/index.php/bits/article/download/7429/4033","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5095778595","display_name":"Zhevin Alfian","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210103357","display_name":"Universitas Islam Negeri Sultan Syarif Kasim Riau","ror":"https://ror.org/01dtbtf55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210103357"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Zhevin Alfian","raw_affiliation_strings":["Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru","institution_ids":["https://openalex.org/I4210103357"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084609025","display_name":"Muhammad Afdal","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210103357","display_name":"Universitas Islam Negeri Sultan Syarif Kasim Riau","ror":"https://ror.org/01dtbtf55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210103357"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"M Afdal","raw_affiliation_strings":["Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru","institution_ids":["https://openalex.org/I4210103357"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5106203656","display_name":"Rice Novita","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210103357","display_name":"Universitas Islam Negeri Sultan Syarif Kasim Riau","ror":"https://ror.org/01dtbtf55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210103357"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rice Novita","raw_affiliation_strings":["Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru","institution_ids":["https://openalex.org/I4210103357"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023806931","display_name":"Zarnelly Zarnelly","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210103357","display_name":"Universitas Islam Negeri Sultan Syarif Kasim Riau","ror":"https://ror.org/01dtbtf55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210103357"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Zarnelly Zarnelly","raw_affiliation_strings":["Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru","institution_ids":["https://openalex.org/I4210103357"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5095778595"],"corresponding_institution_ids":["https://openalex.org/I4210103357"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.51944387,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"7","issue":"2","first_page":"929","last_page":"938"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.8489999771118164},{"id":"https://openalex.org/keywords/internet-service-providers","display_name":"internet service providers","score":0.9629999995231628},{"id":"https://openalex.org/keywords/indihome","display_name":"IndiHome","score":0.9850000143051147},{"id":"https://openalex.org/keywords/starlink","display_name":"Starlink","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.8090000152587891},{"id":"https://openalex.org/keywords/internet-speed","display_name":"internet speed","score":0.9580000042915344},{"id":"https://openalex.org/keywords/network-stability","display_name":"network stability","score":0.9779999852180481},{"id":"https://openalex.org/keywords/class-imbalance","display_name":"class imbalance","score":0.718999981880188},{"id":"https://openalex.org/keywords/random-oversampling","display_name":"random oversampling","score":0.8669999837875366},{"id":"https://openalex.org/keywords/twitter","display_name":"Twitter","score":0.6460000276565552}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6614000201225281},{"id":"https://openalex.org/C197323446","wikidata":"https://www.wikidata.org/wiki/Q331222","display_name":"Oversampling","level":3,"score":0.6491000056266785},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5924000144004822},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.5917999744415283},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5429999828338623},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4902999997138977},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4862000048160553},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4659000039100647},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.44769999384880066},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.42239999771118164},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.37459999322891235},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.33739998936653137},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.328900009393692},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.31450000405311584},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3122999966144562},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3041999936103821},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.29980000853538513},{"id":"https://openalex.org/C169258074","wikidata":"https://www.wikidata.org/wiki/Q245748","display_name":"Random forest","level":2,"score":0.28859999775886536},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.2782000005245209},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2736999988555908},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.2671999931335449},{"id":"https://openalex.org/C110083411","wikidata":"https://www.wikidata.org/wiki/Q1744628","display_name":"Statistical classification","level":2,"score":0.26649999618530273},{"id":"https://openalex.org/C97300177","wikidata":"https://www.wikidata.org/wiki/Q1994744","display_name":"Data as a service","level":3,"score":0.266400009393692},{"id":"https://openalex.org/C63969886","wikidata":"https://www.wikidata.org/wiki/Q3536440","display_name":"Internet traffic","level":3,"score":0.2547999918460846}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47065/bits.v7i2.7429","doi":"https://doi.org/10.47065/bits.v7i2.7429","is_oa":true,"landing_page_url":"https://doi.org/10.47065/bits.v7i2.7429","pdf_url":"https://ejurnal.seminar-id.com/index.php/bits/article/download/7429/4033","source":{"id":"https://openalex.org/S4210226296","display_name":"Building of Informatics Technology and Science (BITS)","issn_l":"2684-8910","issn":["2684-8910","2685-3310"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Building of Informatics, Technology and Science (BITS)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47065/bits.v7i2.7429","doi":"https://doi.org/10.47065/bits.v7i2.7429","is_oa":true,"landing_page_url":"https://doi.org/10.47065/bits.v7i2.7429","pdf_url":"https://ejurnal.seminar-id.com/index.php/bits/article/download/7429/4033","source":{"id":"https://openalex.org/S4210226296","display_name":"Building of Informatics Technology and Science (BITS)","issn_l":"2684-8910","issn":["2684-8910","2685-3310"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Building of Informatics, Technology and Science (BITS)","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.651199996471405,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7171534426.pdf","grobid_xml":"https://content.openalex.org/works/W7171534426.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4401218842","https://openalex.org/W7045495903","https://openalex.org/W7171552846","https://openalex.org/W4396790447","https://openalex.org/W7169531385","https://openalex.org/W2909451100","https://openalex.org/W7222866544","https://openalex.org/W4409910875","https://openalex.org/W4407045274","https://openalex.org/W4407443738"],"abstract_inverted_index":{"This":[0,162],"study":[1,163],"aims":[2],"to":[3,94,121,158],"analyze":[4],"user":[5,186],"sentiment":[6],"on":[7,28,184],"the":[8,64,75,86,97,138,148,159],"social":[9],"media":[10],"platform":[11],"X":[12],"toward":[13],"three":[14],"major":[15],"internet":[16,32,139,171],"service":[17,38,41,99,181],"providers":[18],"in":[19,96,137],"Indonesia,":[20],"IndiHome,":[21],"Biznet,":[22],"and":[23,37,43,63,102,173],"Starlink.":[24],"The":[25,142],"analysis":[26],"focuses":[27],"five":[29],"key":[30],"variables:":[31],"speed,":[33],"network":[34],"stability,":[35],"pricing":[36],"packages,":[39],"customer":[40,98],"quality,":[42],"coverage":[44],"availability.":[45],"A":[46],"total":[47],"of":[48,92,144,155,170],"4,500":[49],"data":[50,55,71],"points":[51],"were":[52],"collected":[53],"through":[54,74],"crawling,":[56],"then":[57],"processed":[58],"using":[59],"text":[60],"mining":[61],"techniques":[62],"Support":[65],"Vector":[66],"Machine":[67],"(SVM)":[68],"algorithm,":[69],"with":[70,116],"imbalance":[72],"addressed":[73],"Random":[76,145],"Oversampling":[77,146],"method.":[78],"Evaluation":[79],"results":[80],"show":[81],"that":[82],"IndiHome":[83],"consistently":[84],"demonstrated":[85],"best":[87],"performance,":[88],"achieving":[89],"an":[90,103,153],"accuracy":[91,106,117,136,151],"up":[93],"90%":[95],"quality":[100,182],"variable,":[101],"overall":[104],"average":[105,154],"above":[107],"85%":[108],"across":[109],"all":[110],"variables.":[111],"Biznet":[112],"generally":[113],"ranked":[114],"second,":[115],"ranging":[118],"from":[119],"63%":[120],"80%.":[122],"Starlink":[123],"placed":[124],"lowest":[125],"overall,":[126],"although":[127],"it":[128],"still":[129],"recorded":[130],"competitive":[131],"results,":[132],"such":[133],"as":[134,176],"82%":[135],"speed":[140],"variable.":[141],"application":[143],"improved":[147],"model\u2019s":[149],"classification":[150],"by":[152],"6\u201312%":[156],"compared":[157],"non-oversampling":[160],"model.":[161],"offers":[164],"strategic":[165],"insights":[166],"into":[167],"public":[168],"perception":[169],"services":[172],"can":[174],"serve":[175],"a":[177],"reference":[178],"for":[179],"improving":[180],"based":[183],"data-driven":[185],"feedback.":[187]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-07-29T00:00:00"}
