{"id":"https://openalex.org/W7171513433","doi":"https://doi.org/10.64388/irev10i1-1720073","title":"Enhancing Electric Vehicle Roadside Assistance in India: A Framework for Infrastructure, Skills, and Service Excellence","display_name":"Enhancing Electric Vehicle Roadside Assistance in India: A Framework for Infrastructure, Skills, and Service Excellence","publication_year":2026,"publication_date":"2026-07-27","ids":{"openalex":"https://openalex.org/W7171513433","doi":"https://doi.org/10.64388/irev10i1-1720073"},"language":"en","primary_location":{"id":"doi:10.64388/irev10i1-1720073","doi":"https://doi.org/10.64388/irev10i1-1720073","is_oa":true,"landing_page_url":"https://doi.org/10.64388/irev10i1-1720073","pdf_url":"https://www.irejournals.com/formatedpaper/1720073.pdf","source":{"id":"https://openalex.org/S5407000720","display_name":"Iconic Research and Engineering Journals","issn_l":"2456-8880","issn":["2456-8880"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Iconic Research and Engineering Journals","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.irejournals.com/formatedpaper/1720073.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5140471813","display_name":"G. Kiran","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dr. Kiran G.","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5143829997","display_name":"Jigyanshu Tiwari","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jigyanshu Tiwari","raw_affiliation_strings":["II Year PGDM Student -Welingkar Institute of Management Development & Research , Bengaluru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"II Year PGDM Student -Welingkar Institute of Management Development & Research , Bengaluru","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.50552083,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10768","display_name":"Electric Vehicles and Infrastructure","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10768","display_name":"Electric Vehicles and Infrastructure","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10808","display_name":"Electric and Hybrid Vehicle Technologies","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electric-vehicle-charging-infrastructure","display_name":"electric vehicle charging infrastructure","score":0.8379999995231628},{"id":"https://openalex.org/keywords/response-time-emergency-services","display_name":"response time (emergency services)","score":0.6499999761581421},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/business-feasibility-study","display_name":"commercial viability","score":0.7770000100135803},{"id":"https://openalex.org/keywords/after-sales-service","display_name":"after-sales service","score":0.7480000257492065},{"id":"https://openalex.org/keywords/technician-certification","display_name":"technician certification","score":0.550000011920929},{"id":"https://openalex.org/keywords/dispatch-system","display_name":"dispatch system","score":0.7139999866485596},{"id":"https://openalex.org/keywords/india","display_name":"India","score":0.3050000071525574}],"concepts":[{"id":"https://openalex.org/C2776229289","wikidata":"https://www.wikidata.org/wiki/Q5352191","display_name":"Technician","level":2,"score":0.5871999859809875},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5838000178337097},{"id":"https://openalex.org/C2776422217","wikidata":"https://www.wikidata.org/wiki/Q13629441","display_name":"Electric vehicle","level":3,"score":0.5439000129699707},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.5115000009536743},{"id":"https://openalex.org/C2778324724","wikidata":"https://www.wikidata.org/wiki/Q1076056","display_name":"Electrification","level":3,"score":0.48820000886917114},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.45410001277923584},{"id":"https://openalex.org/C555008776","wikidata":"https://www.wikidata.org/wiki/Q267298","display_name":"Battery (electricity)","level":3,"score":0.43880000710487366},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43549999594688416},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.3813000023365021},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3628999888896942},{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.3443000018596649},{"id":"https://openalex.org/C511840579","wikidata":"https://www.wikidata.org/wiki/Q12757","display_name":"Internal combustion engine","level":2,"score":0.2955000102519989},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.2791000008583069},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.27059999108314514},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.2646999955177307}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.64388/irev10i1-1720073","doi":"https://doi.org/10.64388/irev10i1-1720073","is_oa":true,"landing_page_url":"https://doi.org/10.64388/irev10i1-1720073","pdf_url":"https://www.irejournals.com/formatedpaper/1720073.pdf","source":{"id":"https://openalex.org/S5407000720","display_name":"Iconic Research and Engineering Journals","issn_l":"2456-8880","issn":["2456-8880"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Iconic Research and Engineering Journals","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.64388/irev10i1-1720073","doi":"https://doi.org/10.64388/irev10i1-1720073","is_oa":true,"landing_page_url":"https://doi.org/10.64388/irev10i1-1720073","pdf_url":"https://www.irejournals.com/formatedpaper/1720073.pdf","source":{"id":"https://openalex.org/S5407000720","display_name":"Iconic Research and Engineering Journals","issn_l":"2456-8880","issn":["2456-8880"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Iconic Research and Engineering Journals","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":1.0,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/11","score":0.7646999955177307,"display_name":"Sustainable cities and communities"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","score":0.6661974787712097,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7171513433.pdf","grobid_xml":"https://content.openalex.org/works/W7171513433.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"The":[0,140,187,242,336],"rapid":[1],"growth":[2],"of":[3,30,96,137,182,210,233,290,332,363],"the":[4,37,90,179,200,306,360],"electric":[5,364],"vehicle":[6,33],"(EV)":[7],"ecosystem":[8,357],"in":[9,35,100],"India":[10,101],"has":[11,50],"been":[12],"driven":[13],"by":[14,133],"government":[15],"initiatives,":[16],"increasing":[17],"environmental":[18],"awareness,":[19],"and":[20,72,93,129,169,260,298,329,349,358],"declining":[21],"battery":[22,67],"costs.":[23],"With":[24],"EVs":[25,60],"accounting":[26],"for":[27,39,192,246,256,342],"over":[28],"6.8%":[29],"new":[31],"passenger":[32],"registrations":[34],"2024,":[36],"need":[38],"reliable":[40],"support":[41,191,359],"infrastructure,":[42],"particularly":[43],"Electric":[44],"Vehicle":[45],"Roadside":[46,312],"Assistance":[47,313],"(EV":[48],"RSA),":[49],"become":[51],"increasingly":[52],"critical.":[53],"Unlike":[54],"internal":[55],"combustion":[56],"engine":[57],"(ICE)":[58],"vehicles,":[59,259],"experience":[61],"unique":[62],"breakdown":[63,220],"scenarios":[64],"such":[65],"as":[66,199,226,230],"depletion,":[68],"charging":[69,185,216,277,324,334,346],"system":[70],"failures,":[71],"high-voltage":[73,239],"safety":[74,240],"issues,":[75],"which":[76],"conventional":[77,257],"roadside":[78,98],"assistance":[79,99],"systems":[80],"are":[81],"often":[82],"not":[83],"equipped":[84],"to":[85,281,351],"handle.":[86],"This":[87],"study":[88,141,307],"examines":[89],"operational":[91,172,203],"challenges":[92],"service":[94,157,327,356],"effectiveness":[95],"EV":[97,119,130,184,211,247,276,311,354],"using":[102],"a":[103,134,264,309],"mixed-methods":[104],"research":[105],"design.":[106],"Primary":[107],"data":[108],"were":[109,279],"collected":[110],"through":[111],"12":[112],"semi-structured":[113],"in-depth":[114],"interviews":[115],"with":[116,175,208,215,253,268],"RSA":[117,150,162,234,344],"managers,":[118],"original":[120],"equipment":[121],"manufacturer":[122],"(OEM)":[123],"representatives,":[124],"field":[125],"technicians,":[126],"fleet":[127],"operators,":[128,348],"users,":[131],"complemented":[132],"structured":[135],"survey":[136],"118":[138],"respondents.":[139],"tested":[142],"four":[143,194],"hypotheses:":[144],"(H1)":[145],"infrastructure":[146,217,325],"gaps":[147],"negatively":[148],"affect":[149],"efficiency;":[151],"(H2)":[152],"technician":[153,318],"skill":[154],"deficiencies":[155],"increase":[156],"resolution":[158],"time;":[159],"(H3)":[160],"faster":[161],"response":[163,244,261],"times":[164],"positively":[165],"influence":[166],"customer":[167,269],"satisfaction;":[168],"(H4)":[170],"high":[171,291],"costs":[173,293],"combined":[174],"low":[176,299],"demand":[177],"reduce":[178],"commercial":[180],"viability":[181],"mobile":[183,275,333],"services.":[186,335],"findings":[188],"provide":[189],"statistical":[190],"all":[193],"hypotheses.":[195],"Infrastructure":[196],"inadequacy":[197],"emerged":[198],"most":[201],"significant":[202],"challenge":[204],"(Mean":[205],"=":[206,272],"4.21/5),":[207],"73%":[209],"users":[212],"expressing":[213],"dissatisfaction":[214],"accessibility":[218],"during":[219],"situations.":[221],"Technician":[222],"capability":[223],"was":[224,249],"identified":[225],"another":[227],"major":[228],"concern,":[229],"only":[231],"18%":[232],"companies":[235],"reported":[236],"providing":[237],"EV-specific":[238],"training.":[241],"average":[243],"time":[245,262],"breakdowns":[248],"47":[250],"minutes,":[251],"compared":[252],"23":[254],"minutes":[255],"ICE":[258],"exhibited":[263],"strong":[265],"negative":[266],"correlation":[267],"satisfaction":[270],"(r":[271],"-0.71).":[273],"Furthermore,":[274],"services":[278],"found":[280],"be":[282],"commercially":[283],"unviable":[284],"under":[285],"current":[286],"market":[287],"conditions":[288],"because":[289],"deployment":[292,331],"(approximately":[294],"\u20b918,000\u2013\u20b928,000":[295],"per":[296],"deployment)":[297],"utilization":[300],"rates.":[301],"Based":[302],"on":[303],"these":[304],"findings,":[305],"proposes":[308],"Tier-Based":[310],"Operational":[314],"Framework":[315],"that":[316],"integrates":[317],"certification":[319],"pathways,":[320],"intelligent":[321],"dispatch":[322],"systems,":[323],"mapping,":[326],"integration,":[328],"conditional":[330],"paper":[337],"also":[338],"presents":[339],"practical":[340],"recommendations":[341],"OEMs,":[343],"providers,":[345],"network":[347],"policymakers":[350],"strengthen":[352],"India's":[353],"after-sales":[355],"sustainable":[361],"adoption":[362],"mobility.":[365]},"counts_by_year":[],"updated_date":"2026-10-03T13:16:28.481748","created_date":"2026-07-29T00:00:00"}