{"id":"https://openalex.org/W7168545658","doi":"https://doi.org/10.5281/zenodo.21389538","title":"PELATIHAN PENINGKATAN KUALITAS LAYANAN MELALUI PELATIHAN HOSPITALITY DAN KOMUNIKASI EFEKTIF PADA ASUNG GUESTHOUSE AND VILLA, BALI","display_name":"PELATIHAN PENINGKATAN KUALITAS LAYANAN MELALUI PELATIHAN HOSPITALITY DAN KOMUNIKASI EFEKTIF PADA ASUNG GUESTHOUSE AND VILLA, BALI","publication_year":2026,"publication_date":"2026-07-16","ids":{"openalex":"https://openalex.org/W7168545658","doi":"https://doi.org/10.5281/zenodo.21389538"},"language":"id","primary_location":{"id":"doi:10.5281/zenodo.21389538","doi":"https://doi.org/10.5281/zenodo.21389538","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.21389538","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal"},"volume":null,"type":"other","is_traditional":false,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.5281/zenodo.21389538","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038247790","display_name":"Nyoman Surya Wijaya","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nyoman Surya Wijaya","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081181599","display_name":"I Made Darsana","orcid":"https://orcid.org/0000-0002-3039-3023","observed_orcids":["https://orcid.org/0000-0002-3039-3023"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"I Made Darsana","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061069208","display_name":"I Gusti Made Riko Hendrajana","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"I Gusti Made Riko Hendrajana","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030989449","display_name":"Bondan Pambudi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bondan Pambudi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5053631656","display_name":"Firlie Lanovia Amir","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Firlie Lanovia Amir","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.5806000232696533,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.5806000232696533,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.32499998807907104,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11994","display_name":"Human Resource Development and Performance Evaluation","score":0.01759999990463257,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7540000081062317},{"id":"https://openalex.org/keywords/hospitality-training","display_name":"hospitality training","score":0.9869999885559082},{"id":"https://openalex.org/keywords/communication-effectiveness","display_name":"communication effectiveness","score":0.9950000047683716},{"id":"https://openalex.org/keywords/guesthouses","display_name":"guesthouses","score":0.4480000138282776},{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.7329999804496765},{"id":"https://openalex.org/keywords/intercultural-communication","display_name":"intercultural communication","score":0.9380000233650208},{"id":"https://openalex.org/keywords/service-excellence","display_name":"service excellence","score":0.7739999890327454},{"id":"https://openalex.org/keywords/human-resource-development","display_name":"human resource development","score":0.7979999780654907},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.746999979019165}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6833000183105469},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4526999890804291},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.42170000076293945},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3955000042915344},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3824000060558319},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3003999888896942},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.27970001101493835},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.2547999918460846},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25110000371932983},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.24169999361038208}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5281/zenodo.21389538","doi":"https://doi.org/10.5281/zenodo.21389538","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.21389538","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal"},{"id":"doi:10.5281/zenodo.21389539","doi":"https://doi.org/10.5281/zenodo.21389539","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.21389539","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal"}],"best_oa_location":{"id":"doi:10.5281/zenodo.21389538","doi":"https://doi.org/10.5281/zenodo.21389538","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.21389538","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.6452000141143799},{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.4156000018119812}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4409445733","https://openalex.org/W7220085439","https://openalex.org/W7163897150","https://openalex.org/W7216313873","https://openalex.org/W7218607691","https://openalex.org/W7160051839","https://openalex.org/W7125598830","https://openalex.org/W7220233259","https://openalex.org/W7220263969","https://openalex.org/W2989280290"],"abstract_inverted_index":{"Kualitas":[0],"pelayanan":[1,60,109,159],"merupakan":[2],"faktor":[3],"penting":[4],"yang":[5,19,61,97,154,160,200],"menentukan":[6],"kepuasan":[7,177],"pelanggan":[8,178],"dan":[9,37,69,87,117,125,138,173,190],"keberlanjutan":[10],"usaha":[11,207],"dalam":[12,27,65,148,157,202],"industri":[13],"akomodasi.":[14,208],"Asung":[15,92,182],"Guesthouse":[16,93,183],"and":[17,94,184],"Villa":[18],"berlokasi":[20],"di":[21],"Tibubeneng,":[22],"Canggu,":[23],"Bali,":[24],"menghadapi":[25],"tantangan":[26],"meningkatkan":[28,81,203],"kompetensi":[29],"sumber":[30,170,197],"daya":[31,171,180,198],"manusia,":[32],"khususnya":[33],"pada":[34,128,206],"aspek":[35,129],"hospitality":[36,86,189],"komunikasi":[38,56,70,88,133,139,191],"efektif.":[39],"Berdasarkan":[40],"hasil":[41],"observasi":[42],"awal,":[43],"ditemukan":[44],"beberapa":[45],"permasalahan,":[46],"antara":[47],"lain":[48],"belum":[49],"optimalnya":[50],"penerapan":[51],"standar":[52],"hospitality,":[53,130],"beragamnya":[54],"kemampuan":[55,153],"karyawan,":[57],"kurangnya":[58],"pelatihan":[59,85,188],"terstruktur,":[62],"serta":[63,113,152,179],"keterbatasan":[64],"penanganan":[66,135],"keluhan":[67,136],"tamu":[68,151],"lintas":[71,140],"budaya.":[72,141],"Kegiatan":[73],"Pengabdian":[74],"kepada":[75],"Masyarakat":[76],"(PkM)":[77],"ini":[78,163],"bertujuan":[79],"untuk":[80],"kualitas":[82,169,204],"layanan":[83,205],"melalui":[84,115],"efektif":[89,192,201],"bagi":[90],"karyawan":[91],"Villa.":[95,185],"Metode":[96],"digunakan":[98],"meliputi":[99],"observasi,":[100],"identifikasi":[101],"kebutuhan,":[102],"penyampaian":[103],"materi,":[104],"diskusi,":[105],"studi":[106],"kasus,":[107],"simulasi":[108],"(role":[110],"play),":[111],"pendampingan,":[112],"evaluasi":[114],"pre-test":[116],"post-test.":[118],"Hasil":[119],"kegiatan":[120],"menunjukkan":[121,144],"adanya":[122],"peningkatan":[123,145,168,176],"pemahaman":[124],"keterampilan":[126],"peserta":[127],"service":[131],"excellence,":[132],"efektif,":[134],"pelanggan,":[137],"Peserta":[142],"juga":[143],"kepercayaan":[146],"diri":[147],"berinteraksi":[149],"dengan":[150],"lebih":[155],"baik":[156],"memberikan":[158,164],"profesional.":[161],"Program":[162],"dampak":[165],"positif":[166],"terhadap":[167],"manusia":[172,199],"mendukung":[174],"upaya":[175],"saing":[181],"Dengan":[186],"demikian,":[187],"dapat":[193],"menjadi":[194],"strategi":[195],"pengembangan":[196]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-07-17T00:00:00"}