{"id":"https://openalex.org/W7166317075","doi":"https://doi.org/10.1108/cpoib-06-2025-0135","title":"Is outsourcing always beneficial: exploring the effects of process type and location on client value","display_name":"Is outsourcing always beneficial: exploring the effects of process type and location on client value","publication_year":2026,"publication_date":"2026-06-27","ids":{"openalex":"https://openalex.org/W7166317075","doi":"https://doi.org/10.1108/cpoib-06-2025-0135"},"language":"en","primary_location":{"id":"doi:10.1108/cpoib-06-2025-0135","doi":"https://doi.org/10.1108/cpoib-06-2025-0135","is_oa":false,"landing_page_url":"https://doi.org/10.1108/cpoib-06-2025-0135","pdf_url":null,"source":{"id":"https://openalex.org/S45303301","display_name":"Critical Perspectives on International Business","issn_l":"1742-2043","issn":["1742-2043","1758-6062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Critical Perspectives on International Business","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004607932","display_name":"T. Ravichandran","orcid":"https://orcid.org/0000-0001-7727-2600","observed_orcids":["https://orcid.org/0000-0001-7727-2600"]},"institutions":[{"id":"https://openalex.org/I165799507","display_name":"Rensselaer Polytechnic Institute","ror":"https://ror.org/01rtyzb94","country_code":"US","type":"education","lineage":["https://openalex.org/I165799507"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"T. Ravichandran","raw_affiliation_strings":["Rensselaer Polytechnic Institute Lally School of Management, , Troy, ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rensselaer Polytechnic Institute Lally School of Management, , Troy, ,","institution_ids":["https://openalex.org/I165799507"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059118363","display_name":"Sukruth Suresh","orcid":"https://orcid.org/0000-0003-4384-6471","observed_orcids":["https://orcid.org/0000-0003-4384-6471"]},"institutions":[{"id":"https://openalex.org/I910567637","display_name":"St. John Fisher University","ror":"https://ror.org/05ech9204","country_code":"US","type":"education","lineage":["https://openalex.org/I910567637"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sukruth Suresh","raw_affiliation_strings":["St. John Fisher University Department of Management and Marketing, , Rochester, ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"St. John Fisher University Department of Management and Marketing, , Rochester, ,","institution_ids":["https://openalex.org/I910567637"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5059118363"],"corresponding_institution_ids":["https://openalex.org/I910567637"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.43571626,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"29"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10415","display_name":"International Business and FDI","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-outsourcing","display_name":"business process outsourcing","score":0.9990000128746033},{"id":"https://openalex.org/keywords/offshore-outsourcing","display_name":"offshore outsourcing","score":0.8119999766349792},{"id":"https://openalex.org/keywords/knowledge-intensive-processes","display_name":"knowledge-intensive processes","score":0.8840000033378601},{"id":"https://openalex.org/keywords/firm-financial-performance","display_name":"firm financial performance","score":0.7580000162124634},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.7329999804496765},{"id":"https://openalex.org/keywords/knowledge-based-view","display_name":"knowledge-based view","score":0.8610000014305115},{"id":"https://openalex.org/keywords/transaction-cost-economics","display_name":"transaction cost economics","score":0.9990000128746033}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9253000020980835},{"id":"https://openalex.org/C2778330380","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Offshore outsourcing","level":4,"score":0.7390000224113464},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.7107999920845032},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.694100022315979},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.6726999878883362},{"id":"https://openalex.org/C39302471","wikidata":"https://www.wikidata.org/wiki/Q9051832","display_name":"Offshoring","level":3,"score":0.5924000144004822},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.570900022983551},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5357999801635742},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48989999294281006},{"id":"https://openalex.org/C12958728","wikidata":"https://www.wikidata.org/wiki/Q1002530","display_name":"Event study","level":3,"score":0.46810001134872437},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.42419999837875366},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.41609999537467957},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38960000872612},{"id":"https://openalex.org/C2778510605","wikidata":"https://www.wikidata.org/wiki/Q4808810","display_name":"Asset specificity","level":3,"score":0.3594000041484833},{"id":"https://openalex.org/C23032112","wikidata":"https://www.wikidata.org/wiki/Q1344727","display_name":"Enterprise value","level":2,"score":0.3287000060081482},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.3124000132083893},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.2919999957084656},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.29019999504089355},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.2775999903678894},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.2775000035762787},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.2721000015735626},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.2718000113964081},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.2676999866962433},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.26460000872612},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.2635999917984009},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.25119999051094055}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/cpoib-06-2025-0135","doi":"https://doi.org/10.1108/cpoib-06-2025-0135","is_oa":false,"landing_page_url":"https://doi.org/10.1108/cpoib-06-2025-0135","pdf_url":null,"source":{"id":"https://openalex.org/S45303301","display_name":"Critical Perspectives on International Business","issn_l":"1742-2043","issn":["1742-2043","1758-6062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Critical Perspectives on International Business","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.6452000141143799}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":119,"referenced_works":["https://openalex.org/W18396254","https://openalex.org/W1489913852","https://openalex.org/W1510003479","https://openalex.org/W1532678280","https://openalex.org/W1560845793","https://openalex.org/W1598893774","https://openalex.org/W1683285176","https://openalex.org/W1966889306","https://openalex.org/W1978434154","https://openalex.org/W1978653964","https://openalex.org/W1978760988","https://openalex.org/W1981728534","https://openalex.org/W1984453296","https://openalex.org/W1987339398","https://openalex.org/W1995173008","https://openalex.org/W1996791661","https://openalex.org/W2005382696","https://openalex.org/W2014251597","https://openalex.org/W2025495915","https://openalex.org/W2025878659","https://openalex.org/W2028003176","https://openalex.org/W2029266785","https://openalex.org/W2030721358","https://openalex.org/W2034405544","https://openalex.org/W2035577102","https://openalex.org/W2035793820","https://openalex.org/W2050286551","https://openalex.org/W2052685783","https://openalex.org/W2056158937","https://openalex.org/W2058787573","https://openalex.org/W2064628910","https://openalex.org/W2066982825","https://openalex.org/W2070188163","https://openalex.org/W2074494762","https://openalex.org/W2077752909","https://openalex.org/W2079082987","https://openalex.org/W2080268448","https://openalex.org/W2086333048","https://openalex.org/W2086905817","https://openalex.org/W2087991928","https://openalex.org/W2094485561","https://openalex.org/W2097235580","https://openalex.org/W2098692238","https://openalex.org/W2099055477","https://openalex.org/W2101099210","https://openalex.org/W2109020622","https://openalex.org/W2113776809","https://openalex.org/W2126052460","https://openalex.org/W2128680269","https://openalex.org/W2138315135","https://openalex.org/W2139616932","https://openalex.org/W2144643403","https://openalex.org/W2146783429","https://openalex.org/W2148328796","https://openalex.org/W2152004242","https://openalex.org/W2156958265","https://openalex.org/W2160449301","https://openalex.org/W2166548485","https://openalex.org/W2170435158","https://openalex.org/W2227418097","https://openalex.org/W2260655317","https://openalex.org/W2279712521","https://openalex.org/W2296642077","https://openalex.org/W2515866420","https://openalex.org/W2565552359","https://openalex.org/W2583369661","https://openalex.org/W2593405074","https://openalex.org/W2607896549","https://openalex.org/W2614759986","https://openalex.org/W2625817010","https://openalex.org/W2626690125","https://openalex.org/W2751187292","https://openalex.org/W2755104771","https://openalex.org/W2767403723","https://openalex.org/W2768922197","https://openalex.org/W2768927289","https://openalex.org/W2775068058","https://openalex.org/W2776240945","https://openalex.org/W2778554118","https://openalex.org/W2783073092","https://openalex.org/W2786484532","https://openalex.org/W2787435213","https://openalex.org/W2791683089","https://openalex.org/W2791812956","https://openalex.org/W2797822011","https://openalex.org/W2888844980","https://openalex.org/W2889120704","https://openalex.org/W2889145053","https://openalex.org/W2891737077","https://openalex.org/W2898102712","https://openalex.org/W2899791650","https://openalex.org/W2915327678","https://openalex.org/W2922319079","https://openalex.org/W2955640734","https://openalex.org/W2963128567","https://openalex.org/W2963333509","https://openalex.org/W2965462437","https://openalex.org/W2986374958","https://openalex.org/W3031490719","https://openalex.org/W3041841966","https://openalex.org/W3046454913","https://openalex.org/W3100399022","https://openalex.org/W3119119136","https://openalex.org/W3122476655","https://openalex.org/W3123018058","https://openalex.org/W3123121943","https://openalex.org/W3125333502","https://openalex.org/W3131016876","https://openalex.org/W3134833952","https://openalex.org/W3151628741","https://openalex.org/W3163328069","https://openalex.org/W3165144901","https://openalex.org/W3211870760","https://openalex.org/W4210884225","https://openalex.org/W4221029552","https://openalex.org/W4224281683","https://openalex.org/W4224991939","https://openalex.org/W4387904704","https://openalex.org/W4403405452"],"related_works":[],"abstract_inverted_index":{"Purpose":[0],"While":[1],"extant":[2],"research":[3,224],"recognizes":[4],"the":[5,16,19,22,26,43,52,59,63,69,73,81,96,99,114,125,142,145,148,154,173,178,181,184,193,215,219,226],"strategic":[6],"importance":[7],"of":[8,18,21,47,62,72,88,101,127,147,159,176,180,191,199,218,228],"business":[9,129],"process":[10,182],"outsourcing":[11,27,48,53,126,132,158,229],"(BPO),":[12],"few":[13],"studies":[14],"examine":[15],"impact":[17,100,227],"nature":[20,179],"outsourced":[23],"task":[24],"and":[25,45,58,94,112,131,183],"location":[28,54,185],"on":[29,51,104,214,225,230],"firm":[30,74,105,155,164,231],"financial":[31,106],"performance.":[32,165,232],"This":[33,167],"study":[34,67,97,111,168,209],"aims":[35],"to":[36,79,133,150,153,186],"address":[37],"this":[38,208],"gap":[39],"by":[40],"examining":[41],"how":[42,192],"risks":[44],"returns":[46],"vary":[49,202],"based":[50],"(onshore":[55],"vs.":[56],"offshore)":[57],"knowledge":[60],"intensity":[61],"process.":[64],"Design/methodology/approach":[65],"The":[66,121,205],"synthesizes":[68],"knowledge-based":[70],"view":[71],"with":[75,196],"transaction":[76],"cost":[77],"economics":[78],"develop":[80],"authors\u2019":[82,115],"hypotheses.":[83],"Using":[84],"a":[85,188],"large":[86],"sample":[87],"BPO":[89,102],"initiatives":[90],"announced":[91],"between":[92],"2000":[93],"2014,":[95],"examines":[98],"announcements":[103],"performance":[107],"using":[108,117],"an":[109],"event":[110],"test":[113],"hypotheses":[116],"multivariate":[118],"regressions.":[119],"Findings":[120],"authors":[122,143],"find":[123,144],"that":[124],"knowledge-intensive":[128,160,200],"processes":[130,161],"offshore":[134,157],"locations":[135],"are":[136],"generally":[137],"beneficial":[138],"for":[139,203],"firms.":[140,204],"Interestingly,":[141],"interaction":[146],"two":[149],"be":[151],"detrimental":[152],"as":[156],"negatively":[162],"impacts":[163],"Originality/value":[166],"is":[169],"novel":[170],"in":[171,222],"considering":[172],"combined":[174],"effects":[175],"both":[177],"provide":[187],"clearer":[189],"explanation":[190],"risk-rewards":[194],"associated":[195],"offshoring,":[197],"particularly":[198],"processes,":[201],"findings":[206],"from":[207],"also":[210],"help":[211],"shed":[212],"light":[213],"potential":[216],"drivers":[217],"inconsistencies":[220],"highlighted":[221],"past":[223]},"counts_by_year":[],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2026-06-28T00:00:00"}
