{"id":"https://openalex.org/W7165954733","doi":"https://doi.org/10.38155/ksbd.1856384","title":"Bankac\u0131l\u0131k Hizmetlerinde Yapay Zek\u00e2n\u0131n Benimsenmesinde Fark\u0131ndal\u0131\u011f\u0131n Rol\u00fc","display_name":"Bankac\u0131l\u0131k Hizmetlerinde Yapay Zek\u00e2n\u0131n Benimsenmesinde Fark\u0131ndal\u0131\u011f\u0131n Rol\u00fc","publication_year":2026,"publication_date":"2026-06-25","ids":{"openalex":"https://openalex.org/W7165954733","doi":"https://doi.org/10.38155/ksbd.1856384"},"language":"tr","primary_location":{"id":"doi:10.38155/ksbd.1856384","doi":"https://doi.org/10.38155/ksbd.1856384","is_oa":true,"landing_page_url":"https://doi.org/10.38155/ksbd.1856384","pdf_url":null,"source":{"id":"https://openalex.org/S4306517275","display_name":"Karadeniz Sosyal Bilimler Dergisi","issn_l":"1309-081X","issn":["1309-081X","2602-3407"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Karadeniz Sosyal Bilimler Dergisi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.38155/ksbd.1856384","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035548999","display_name":"\u00d6mer Faruk Korkmaz","orcid":"https://orcid.org/0000-0002-3283-6174","observed_orcids":["https://orcid.org/0000-0002-3283-6174"]},"institutions":[{"id":"https://openalex.org/I148202161","display_name":"Giresun University","ror":"https://ror.org/05szaq822","country_code":"TR","type":"education","lineage":["https://openalex.org/I148202161"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"\u00d6mer Faruk Korkmaz","raw_affiliation_strings":["G\u0130RESUN \u00dcN\u0130VERS\u0130TES\u0130"],"raw_orcid":"https://orcid.org/0000-0002-3283-6174","affiliations":[{"raw_affiliation_string":"G\u0130RESUN \u00dcN\u0130VERS\u0130TES\u0130","institution_ids":["https://openalex.org/I148202161"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5035548999"],"corresponding_institution_ids":["https://openalex.org/I148202161"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"18","issue":"34","first_page":"208","last_page":"232"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9110999703407288,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9110999703407288,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.0714000016450882,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.00419999985024333,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence-adoption","display_name":"artificial intelligence adoption","score":0.8309999704360962},{"id":"https://openalex.org/keywords/artificial-intelligence-awareness","display_name":"AI awareness","score":0.6349999904632568},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.878000020980835},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.6959999799728394},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.8870000243186951},{"id":"https://openalex.org/keywords/technological-knowledge","display_name":"technological knowledge","score":0.8809999823570251},{"id":"https://openalex.org/keywords/adoption-intention","display_name":"adoption intention","score":0.6589999794960022},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.45100000500679016},{"id":"https://openalex.org/keywords/digital-banking","display_name":"digital banking","score":0.7789999842643738},{"id":"https://openalex.org/keywords/ai-literacy","display_name":"AI literacy","score":0.4129999876022339},{"id":"https://openalex.org/keywords/technology-training","display_name":"technology training","score":0.36500000953674316},{"id":"https://openalex.org/keywords/trust-in-ai","display_name":"trust in AI","score":0.5989999771118164},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.5320000052452087},{"id":"https://openalex.org/keywords/personalized-product-recommendations","display_name":"personalized product recommendations","score":0.8429999947547913},{"id":"https://openalex.org/keywords/risk-management","display_name":"risk management","score":0.5070000290870667},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.8069999814033508},{"id":"https://openalex.org/keywords/customer-service-automation","display_name":"customer service automation","score":0.6430000066757202},{"id":"https://openalex.org/keywords/ai-chatbots","display_name":"AI chatbots","score":0.3190000057220459},{"id":"https://openalex.org/keywords/voice-assistants","display_name":"voice assistants","score":0.3569999933242798}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.45730000734329224},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43479999899864197},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.3718999922275543},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2913999855518341},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.2847999930381775},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.272599995136261},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.2290000021457672},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.22609999775886536},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.22439999878406525},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.22050000727176666}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.38155/ksbd.1856384","doi":"https://doi.org/10.38155/ksbd.1856384","is_oa":true,"landing_page_url":"https://doi.org/10.38155/ksbd.1856384","pdf_url":null,"source":{"id":"https://openalex.org/S4306517275","display_name":"Karadeniz Sosyal Bilimler Dergisi","issn_l":"1309-081X","issn":["1309-081X","2602-3407"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Karadeniz Sosyal Bilimler Dergisi","raw_type":"journal-article"},{"id":"pmh:oai:dergipark.org.tr:article/1856384","doi":null,"is_oa":false,"landing_page_url":"https://dergipark.org.tr/en/pub/ksbd/article/1856384","pdf_url":null,"source":{"id":"https://openalex.org/S4306401840","display_name":"DergiPark (Istanbul University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67581229","host_organization_name":"Istanbul University","host_organization_lineage":["https://openalex.org/I67581229"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Karadeniz Sosyal Bilimler Dergisi, Vol. 18 No. 34","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.38155/ksbd.1856384","doi":"https://doi.org/10.38155/ksbd.1856384","is_oa":true,"landing_page_url":"https://doi.org/10.38155/ksbd.1856384","pdf_url":null,"source":{"id":"https://openalex.org/S4306517275","display_name":"Karadeniz Sosyal Bilimler Dergisi","issn_l":"1309-081X","issn":["1309-081X","2602-3407"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Karadeniz Sosyal Bilimler Dergisi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W2063007779","https://openalex.org/W2126512988","https://openalex.org/W2791740147","https://openalex.org/W2888884503","https://openalex.org/W2944042628","https://openalex.org/W2954849019","https://openalex.org/W3042243719","https://openalex.org/W3089889604","https://openalex.org/W3118027157","https://openalex.org/W3163168234","https://openalex.org/W3164067092","https://openalex.org/W3199186123","https://openalex.org/W4200236940","https://openalex.org/W4206205908","https://openalex.org/W4207022895","https://openalex.org/W4225407174","https://openalex.org/W4231077521","https://openalex.org/W4280617747","https://openalex.org/W4292745426","https://openalex.org/W4294233429","https://openalex.org/W4313071922","https://openalex.org/W4317705168","https://openalex.org/W4320018353","https://openalex.org/W4320918692","https://openalex.org/W4324382725","https://openalex.org/W4360620450","https://openalex.org/W4360981940","https://openalex.org/W4385579627","https://openalex.org/W4386525386","https://openalex.org/W4386769109","https://openalex.org/W4387379065","https://openalex.org/W4391846472","https://openalex.org/W4392303943","https://openalex.org/W4392921625","https://openalex.org/W4394573649","https://openalex.org/W4395114372","https://openalex.org/W4396498564","https://openalex.org/W4400315464","https://openalex.org/W4400965011","https://openalex.org/W4401387842","https://openalex.org/W4401678939","https://openalex.org/W4403254040","https://openalex.org/W4403555970","https://openalex.org/W4403872463","https://openalex.org/W4404180242","https://openalex.org/W4404455596","https://openalex.org/W4404655794","https://openalex.org/W4406460142","https://openalex.org/W4408331358","https://openalex.org/W4408398929","https://openalex.org/W4408618190","https://openalex.org/W4409136616","https://openalex.org/W4409303765","https://openalex.org/W4409406920","https://openalex.org/W4409473982","https://openalex.org/W4409897535","https://openalex.org/W4410112111","https://openalex.org/W4410128335","https://openalex.org/W4411606599","https://openalex.org/W4411817146","https://openalex.org/W4412621277","https://openalex.org/W4413158685","https://openalex.org/W4414351698","https://openalex.org/W4415286738","https://openalex.org/W4415696723"],"related_works":["https://openalex.org/W7166415202","https://openalex.org/W3020903057","https://openalex.org/W4406273532","https://openalex.org/W7117880095","https://openalex.org/W4408618190","https://openalex.org/W4405912804","https://openalex.org/W4408878691","https://openalex.org/W7143350128","https://openalex.org/W4417456894","https://openalex.org/W7160798144"],"abstract_inverted_index":{"G\u00fcn\u00fcm\u00fcz":[0],"dijital":[1],"d\u00f6n\u00fc\u015f\u00fcm":[2],"s\u00fcrecinde":[3],"yapay":[4,65,80,109,116,127,153,161],"zek\u00e2":[5,20,110,128,154,162],"teknolojileri,":[6],"bankac\u0131l\u0131k":[7,51,82,196],"sekt\u00f6r\u00fc":[8],"ba\u015fta":[9],"olmak":[10],"\u00fczere":[11],"finansal":[12],"hizmet":[13],"alanlar\u0131nda":[14],"k\u00f6kl\u00fc":[15],"de\u011fi\u015fikliklere":[16],"neden":[17],"olmu\u015ftur.":[18],"Yapay":[19],"uygulamalar\u0131":[21],"m\u00fc\u015fteri":[22,43],"hizmetlerinden":[23],"risk":[24],"y\u00f6netimine,":[25],"doland\u0131r\u0131c\u0131l\u0131k":[26],"tespitinden":[27],"ki\u015fiselle\u015ftirilmi\u015f":[28],"\u00fcr\u00fcn":[29],"\u00f6nerilerine":[30],"kadar":[31],"geni\u015f":[32],"bir":[33],"yelpazede":[34],"kullan\u0131lmaktad\u0131r.":[35],"Ayn\u0131":[36],"zamanda":[37,61,181],"bankalar\u0131n":[38],"operasyonel":[39],"verimlili\u011fini":[40],"art\u0131rmakta":[41,156],"ve":[42,63,72,87,113,124,139,149,157,187],"deneyimini":[44],"de":[45,97,191],"yeniden":[46],"\u015fekillendirmektedir.":[47],"Ancak":[48],"bu":[49,125,158,183],"teknolojilerin":[50],"sekt\u00f6r\u00fcne":[52],"etkili":[53],"bi\u00e7imde":[54],"entegrasyonu,":[55],"yaln\u0131zca":[56],"teknik":[57,173],"altyap\u0131ya":[58],"de\u011fil,":[59],"ayn\u0131":[60,180],"\u00e7al\u0131\u015fanlar\u0131n":[62],"kullan\u0131c\u0131lar\u0131n":[64],"zek\u00e2ya":[66],"y\u00f6nelik":[67,185],"fark\u0131ndal\u0131k,":[68],"bilgi":[69,174],"edinmesi,":[70],"g\u00fcven":[71],"benimseme":[73,90,118,163],"niyetleri":[74],"gibi":[75],"de\u011fi\u015fkenlere":[76],"ba\u011fl\u0131d\u0131r.":[77],"Bu":[78,103],"ba\u011flamda,":[79],"zek\u00e2n\u0131n":[81],"alan\u0131ndaki":[83],"kullan\u0131m\u0131na":[84],"ili\u015fkin":[85],"bireysel":[86],"kurumsal":[88],"d\u00fczeyde":[89],"fakt\u00f6rlerinin":[91],"analiz":[92],"edilmesi,":[93],"hem":[94,96],"uygulay\u0131c\u0131lar":[95,198],"akademik":[98],"a\u00e7\u0131dan":[99],"stratejik":[100],"\u00f6nem":[101],"ta\u015f\u0131maktad\u0131r.":[102],"kapsamda":[104],"ara\u015ft\u0131rman\u0131n":[105],"amac\u0131":[106],"banka":[107],"kullan\u0131c\u0131lar\u0131n\u0131n":[108],"kullan\u0131m":[111,151],"kolayl\u0131\u011f\u0131":[112],"teknoloji":[114,147,170],"bilgisinin":[115],"zek\u00e2y\u0131":[117],"niyeti":[119],"\u00fczerine":[120],"etkisini":[121],"tespit":[122,166],"etmek":[123],"etkide":[126],"fark\u0131ndal\u0131\u011f\u0131n\u0131n":[129],"rol\u00fcn\u00fcn":[130],"olup":[131],"olmad\u0131\u011f\u0131n\u0131":[132],"test":[133],"etmektir.":[134],"Ara\u015ft\u0131rma":[135,144],"nicel":[136],"olarak":[137],"tasarlanm\u0131\u015f":[138],"anket":[140],"tekni\u011finden":[141],"yararlan\u0131larak":[142],"ger\u00e7ekle\u015ftirilmi\u015ftir.":[143],"sonucunda":[145],"kat\u0131l\u0131mc\u0131lar\u0131n":[146,160],"bilgisi":[148],"alg\u0131lanan":[150],"kolayl\u0131\u011f\u0131,":[152],"fark\u0131ndal\u0131\u011f\u0131n\u0131":[155],"durumda":[159],"niyetini":[164],"g\u00fc\u00e7lendirdi\u011fi":[165],"edilmi\u015ftir.":[167],"Ayr\u0131ca":[168],"ara\u015ft\u0131rma,":[169],"e\u011fitiminin":[171],"sadece":[172],"aktar\u0131m\u0131":[175],"ile":[176],"s\u0131n\u0131rl\u0131":[177],"kalmamas\u0131":[178],"gerekti\u011fini,":[179],"bireylerin":[182],"teknolojilere":[184],"anlamland\u0131rma":[186],"fark\u0131ndal\u0131k":[188],"geli\u015ftirme":[189],"s\u00fcre\u00e7lerine":[190],"odaklanmas\u0131":[192],"gereklili\u011fini":[193],"ortaya":[194],"koyarak":[195],"alan\u0131nda":[197],"i\u00e7in":[199],"\u00f6neriler":[200],"sunmaktad\u0131r.":[201]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-06-26T00:00:00"}