{"id":"https://openalex.org/W7165128233","doi":"https://doi.org/10.29007/3xwl","title":"A Service Reference Model for Higher Education based on HERM, TBM, ITIL, and TOGAF","display_name":"A Service Reference Model for Higher Education based on HERM, TBM, ITIL, and TOGAF","publication_year":2026,"publication_date":"2026-06-18","ids":{"openalex":"https://openalex.org/W7165128233","doi":"https://doi.org/10.29007/3xwl"},"language":"en","primary_location":{"id":"doi:10.29007/3xwl","doi":"https://doi.org/10.29007/3xwl","is_oa":false,"landing_page_url":"https://doi.org/10.29007/3xwl","pdf_url":null,"source":{"id":"https://openalex.org/S4220651395","display_name":"EPiC series in computing","issn_l":"2398-7340","issn":["2398-7340"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EPiC Series in Computing","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067568629","display_name":"Markus von der Heyde","orcid":"https://orcid.org/0000-0002-6026-082X","observed_orcids":["https://orcid.org/0000-0002-6026-082X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Markus von der Heyde","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043866640","display_name":"Marte Nubdal","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marte Nubdal","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080755741","display_name":"Andreas Hartmann","orcid":"https://orcid.org/0000-0003-3753-5378","observed_orcids":["https://orcid.org/0000-0003-3753-5378"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andreas Hartmann","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082502590","display_name":"Sabina Rako","orcid":"https://orcid.org/0000-0002-8457-3089","observed_orcids":["https://orcid.org/0000-0002-8457-3089"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sabina Rako","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"109","issue":null,"first_page":"70","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.7200000286102295},{"id":"https://openalex.org/keywords/enterprise-architecture","display_name":"enterprise architecture","score":0.9660000205039978},{"id":"https://openalex.org/keywords/herm","display_name":"herm","score":0.7310000061988831},{"id":"https://openalex.org/keywords/itil-4","display_name":"ITIL 4","score":0.9319999814033508},{"id":"https://openalex.org/keywords/togaf","display_name":"TOGAF","score":1.0},{"id":"https://openalex.org/keywords/service-catalog","display_name":"service catalog","score":0.9120000004768372},{"id":"https://openalex.org/keywords/value-stream","display_name":"value stream","score":0.7860000133514404},{"id":"https://openalex.org/keywords/knowledge-life-cycle","display_name":"knowledge life cycle","score":0.949999988079071},{"id":"https://openalex.org/keywords/service-oriented-architecture","display_name":"service-oriented architecture","score":0.6129999756813049},{"id":"https://openalex.org/keywords/interoperability","display_name":"interoperability","score":0.6809999942779541},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.5509999990463257}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.6949999928474426},{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.6401000022888184},{"id":"https://openalex.org/C150189527","wikidata":"https://www.wikidata.org/wiki/Q356674","display_name":"Reference model","level":2,"score":0.6168000102043152},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5705999732017517},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5465999841690063},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5081999897956848},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4867999851703644},{"id":"https://openalex.org/C197947376","wikidata":"https://www.wikidata.org/wiki/Q5155608","display_name":"Comparability","level":2,"score":0.44679999351501465},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39890000224113464},{"id":"https://openalex.org/C153876917","wikidata":"https://www.wikidata.org/wiki/Q899704","display_name":"Traceability","level":2,"score":0.3894999921321869},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.3824000060558319},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3504999876022339},{"id":"https://openalex.org/C161526643","wikidata":"https://www.wikidata.org/wiki/Q738231","display_name":"The Open Group Architecture Framework","level":5,"score":0.3384999930858612},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.336899995803833},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.32359999418258667},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3179999887943268},{"id":"https://openalex.org/C10590034","wikidata":"https://www.wikidata.org/wiki/Q1048431","display_name":"Enterprise architecture","level":3,"score":0.30320000648498535},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.2980000078678131},{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.29670000076293945},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.28700000047683716},{"id":"https://openalex.org/C57041688","wikidata":"https://www.wikidata.org/wiki/Q220644","display_name":"Service-oriented architecture","level":3,"score":0.28439998626708984},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.2736000120639801},{"id":"https://openalex.org/C55356503","wikidata":"https://www.wikidata.org/wiki/Q2136675","display_name":"Reference architecture","level":4,"score":0.2671000063419342},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.26499998569488525},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.26499998569488525},{"id":"https://openalex.org/C138824270","wikidata":"https://www.wikidata.org/wiki/Q3318162","display_name":"Enterprise modelling","level":4,"score":0.2574000060558319}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.29007/3xwl","doi":"https://doi.org/10.29007/3xwl","is_oa":false,"landing_page_url":"https://doi.org/10.29007/3xwl","pdf_url":null,"source":{"id":"https://openalex.org/S4220651395","display_name":"EPiC series in computing","issn_l":"2398-7340","issn":["2398-7340"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EPiC Series in Computing","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8278999924659729,"display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2954298874","https://openalex.org/W7006260713","https://openalex.org/W7009520015","https://openalex.org/W7165119180","https://openalex.org/W2774859002","https://openalex.org/W4297906577","https://openalex.org/W6949391595","https://openalex.org/W3158748360","https://openalex.org/W6991146723","https://openalex.org/W1979559678"],"abstract_inverted_index":{"Enterprise":[0],"Architecture":[1],"(EA)":[2],"in":[3,74,80,135,169,171],"higher-education":[4,209],"institutions":[5,73,174,210],"increasingly":[6],"adopts":[7,116],"sector":[8,81,91],"reference":[9,95],"models":[10],"such":[11],"as":[12],"Higher":[13],"Education":[14],"Reference":[15,65,108],"Model":[16,66,109],"(HERM)":[17],"to":[18,52,129,142,148,175,211],"align":[19],"business":[20],"capabilities":[21,144],"with":[22,37,125],"supporting":[23],"data,":[24],"application,":[25],"and":[26,49,83,93,101,145,151,190,215],"technology":[27],"architectures,":[28],"creating":[29],"a":[30,63,106,117,122,159,177,192],"layered":[31],"view":[32],"that":[33,71,120],"connects":[34],"institutional":[35,136],"strategy":[36],"operational":[38],"implementation.":[39],"At":[40],"the":[41,164,183,205,217],"same":[42],"time,":[43],"HEI":[44],"service":[45,132,196,222],"catalogues":[46,78],"remain":[47],"technology-centric":[48],"insufficiently":[50],"connected":[51],"architectural":[53],"value":[54,127],"streams.":[55],"To":[56],"address":[57],"this":[58,60],"gap,":[59],"paper":[61],"proposes":[62],"Service":[64,107],"(SRM)":[67],"for":[68,105],"higher":[69,172],"education":[70,173],"guides":[72],"developing":[75],"EA-aligned,":[76],"service-oriented":[77],"grounded":[79],"practices":[82],"societal":[84],"values":[85],"creation.":[86],"Based":[87],"on":[88],"literature":[89],"synthesis,":[90],"artefacts,":[92],"established":[94],"frameworks":[96],"(HERM,":[97],"TBM,":[98],"ITIL":[99],"v4,":[100],"TOGAF),":[102],"guiding":[103],"principles":[104],"have":[110,176],"been":[111],"derived.":[112],"The":[113,138],"proposed":[114],"SRM":[115,139,181,206],"matrix":[118],"structure":[119],"combines":[121],"knowledge":[123],"lifecycle":[124],"mission-relevant":[126],"streams":[128],"define":[130],"outcome-oriented":[131],"groups":[133],"anchored":[134],"value.":[137],"is":[140],"mapped":[141],"HERM":[143],"external":[146],"taxonomies":[147],"ensure":[149],"traceability":[150],"comparability":[152],"across":[153,198,207],"institutions.":[154,199],"However,":[155],"it":[156],"could":[157],"provide":[158],"clearer":[160],"picture":[161],"of":[162,186,195,219],"how":[163],"model":[165],"can":[166],"be":[167],"applied":[168],"practice":[170],"greater":[178],"impact.":[179],"Ultimately,":[180],"supports":[182],"structured":[184],"organisation":[185],"services,":[187],"enhancing":[188],"interoperability":[189],"fostering":[191],"shared":[193],"understanding":[194],"offerings":[197],"Future":[200],"work":[201],"will":[202],"involve":[203],"implementing":[204],"EU":[208],"validate":[212],"its":[213],"transferability":[214],"support":[216],"development":[218],"shared,":[220],"sector-aligned":[221],"practices.":[223]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-06-19T00:00:00"}