{"id":"https://openalex.org/W7133565249","doi":"https://doi.org/10.1108/jkm-09-2025-1398","title":"Digital transformation: the role of generative AI in the evolution of knowledge management systems","display_name":"Digital transformation: the role of generative AI in the evolution of knowledge management systems","publication_year":2026,"publication_date":"2026-03-04","ids":{"openalex":"https://openalex.org/W7133565249","doi":"https://doi.org/10.1108/jkm-09-2025-1398"},"language":"en","primary_location":{"id":"doi:10.1108/jkm-09-2025-1398","doi":"https://doi.org/10.1108/jkm-09-2025-1398","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jkm-09-2025-1398","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118809315","display_name":"Aline Luiza Brusco Pletsch","orcid":"https://orcid.org/0000-0003-3637-7187","observed_orcids":["https://orcid.org/0000-0003-3637-7187"]},"institutions":[{"id":"https://openalex.org/I3130004620","display_name":"Universidade Federal da Fronteira Sul","ror":"https://ror.org/03z9wm572","country_code":"BR","type":"education","lineage":["https://openalex.org/I3130004620"]},{"id":"https://openalex.org/I4210131097","display_name":"Universidade do Oeste de Santa Catarina","ror":"https://ror.org/03a6a0a65","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210131097"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Aline Luiza Brusco Pletsch","raw_affiliation_strings":["Universidade do Oeste de Santa Catarina , Chapec\u00f3, , and Universidade Federal da Fronteira Sul, Chapeco, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-3637-7187","affiliations":[{"raw_affiliation_string":"Universidade do Oeste de Santa Catarina , Chapec\u00f3, , and Universidade Federal da Fronteira Sul, Chapeco, Brazil","institution_ids":["https://openalex.org/I3130004620","https://openalex.org/I4210131097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075653051","display_name":"Graciele Tonial","orcid":"https://orcid.org/0000-0001-5137-035X","observed_orcids":["https://orcid.org/0000-0001-5137-035X"]},"institutions":[{"id":"https://openalex.org/I4210131097","display_name":"Universidade do Oeste de Santa Catarina","ror":"https://ror.org/03a6a0a65","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210131097"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Graciele Tonial","raw_affiliation_strings":["Universidade do Oeste de Santa Catarina , Chapec\u00f3,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade do Oeste de Santa Catarina , Chapec\u00f3,","institution_ids":["https://openalex.org/I4210131097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004722717","display_name":"Florinda Matos","orcid":"https://orcid.org/0000-0002-9306-7313","observed_orcids":["https://orcid.org/0000-0002-9306-7313"]},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]},{"id":"https://openalex.org/I4405254599","display_name":"Centro de Estudos sobre a Mudan\u00e7a Socioecon\u00f3mica e o Territ\u00f3rio","ror":"https://ror.org/020a03t90","country_code":"PT","type":"facility","lineage":["https://openalex.org/I110026055","https://openalex.org/I4405254599"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Florinda Matos","raw_affiliation_strings":["ISCTE \u2013 Instituto Universitario de Lisboa Centro de Estudos Sobre a Mudan\u00e7a Socioecon\u00f3mica e o Territ\u00f3rio (DIN\u00c2MIA\u2019CET), , Lisbon,"],"raw_orcid":"https://orcid.org/0000-0002-9306-7313","affiliations":[{"raw_affiliation_string":"ISCTE \u2013 Instituto Universitario de Lisboa Centro de Estudos Sobre a Mudan\u00e7a Socioecon\u00f3mica e o Territ\u00f3rio (DIN\u00c2MIA\u2019CET), , Lisbon,","institution_ids":["https://openalex.org/I110026055","https://openalex.org/I4405254599"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039626451","display_name":"Leani Lauermann Koch","orcid":"https://orcid.org/0000-0002-0038-2075","observed_orcids":["https://orcid.org/0000-0002-0038-2075"]},"institutions":[{"id":"https://openalex.org/I4210131097","display_name":"Universidade do Oeste de Santa Catarina","ror":"https://ror.org/03a6a0a65","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210131097"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Leani Lauermann Koch","raw_affiliation_strings":["Universidade do Oeste de Santa Catarina , Chapec\u00f3,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade do Oeste de Santa Catarina , Chapec\u00f3,","institution_ids":["https://openalex.org/I4210131097"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":36.3194,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.99791801,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"30","issue":"9","first_page":"3147","last_page":"3173"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.4675000011920929,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.39750000834465027,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.039400000125169754,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/generative-ai","display_name":"generative AI","score":0.9769999980926514},{"id":"https://openalex.org/keywords/organizational-knowledge-management","display_name":"organizational knowledge management","score":0.8429999947547913},{"id":"https://openalex.org/keywords/absorptive-capacity","display_name":"absorptive capacity","score":0.9869999885559082},{"id":"https://openalex.org/keywords/knowledge-assimilation","display_name":"knowledge assimilation","score":0.8339999914169312},{"id":"https://openalex.org/keywords/knowledge-production","display_name":"knowledge production","score":0.5870000123977661},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"knowledge sharing","score":0.7400000095367432},{"id":"https://openalex.org/keywords/knowledge-application","display_name":"knowledge application","score":0.656000018119812},{"id":"https://openalex.org/keywords/recognition-of-knowledge","display_name":"knowledge recognition","score":0.46700000762939453},{"id":"https://openalex.org/keywords/knowledge-acquisition","display_name":"knowledge acquisition","score":0.43700000643730164},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.7300000190734863},{"id":"https://openalex.org/keywords/ai-adoption-factors","display_name":"AI adoption factors","score":0.4970000088214874},{"id":"https://openalex.org/keywords/knowledge-management-systems","display_name":"knowledge management systems","score":0.5879999995231628}],"concepts":[{"id":"https://openalex.org/C2777724570","wikidata":"https://www.wikidata.org/wiki/Q4669907","display_name":"Absorptive capacity","level":2,"score":0.8223999738693237},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.802299976348877},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.5956000089645386},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5874000191688538},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.5649999976158142},{"id":"https://openalex.org/C56289545","wikidata":"https://www.wikidata.org/wiki/Q6423376","display_name":"Knowledge integration","level":3,"score":0.4666999876499176},{"id":"https://openalex.org/C84685590","wikidata":"https://www.wikidata.org/wiki/Q1540472","display_name":"Knowledge engineering","level":2,"score":0.44339999556541443},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.43849998712539673},{"id":"https://openalex.org/C191628500","wikidata":"https://www.wikidata.org/wiki/Q6423404","display_name":"Knowledge value chain","level":3,"score":0.37540000677108765},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.37049999833106995},{"id":"https://openalex.org/C2777220311","wikidata":"https://www.wikidata.org/wiki/Q6423340","display_name":"Knowledge acquisition","level":2,"score":0.3594000041484833},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.34950000047683716},{"id":"https://openalex.org/C2986750623","wikidata":"https://www.wikidata.org/wiki/Q830170","display_name":"Knowledge creation","level":3,"score":0.33219999074935913},{"id":"https://openalex.org/C4554734","wikidata":"https://www.wikidata.org/wiki/Q593744","display_name":"Knowledge base","level":2,"score":0.32249999046325684},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.32010000944137573},{"id":"https://openalex.org/C2776960227","wikidata":"https://www.wikidata.org/wiki/Q2586354","display_name":"Knowledge transfer","level":2,"score":0.3167000114917755},{"id":"https://openalex.org/C83867959","wikidata":"https://www.wikidata.org/wiki/Q371467","display_name":"Scopus","level":3,"score":0.3149999976158142},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.3125999867916107},{"id":"https://openalex.org/C2780712339","wikidata":"https://www.wikidata.org/wiki/Q5165204","display_name":"Contextualization","level":3,"score":0.30730000138282776},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.29760000109672546},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.29440000653266907},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2775000035762787},{"id":"https://openalex.org/C186528591","wikidata":"https://www.wikidata.org/wiki/Q619544","display_name":"Body of knowledge","level":2,"score":0.27300000190734863},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2556999921798706},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.25369998812675476}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jkm-09-2025-1398","doi":"https://doi.org/10.1108/jkm-09-2025-1398","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jkm-09-2025-1398","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W2083881740","https://openalex.org/W2093497333","https://openalex.org/W2099201647","https://openalex.org/W2108795964","https://openalex.org/W2119652992","https://openalex.org/W2138288944","https://openalex.org/W2149604183","https://openalex.org/W2291105470","https://openalex.org/W2579005719","https://openalex.org/W2580408412","https://openalex.org/W2945307985","https://openalex.org/W3035423599","https://openalex.org/W4241953757","https://openalex.org/W4304150377","https://openalex.org/W4366228214","https://openalex.org/W4380611290","https://openalex.org/W4396885220","https://openalex.org/W4398205601","https://openalex.org/W4398765869","https://openalex.org/W4399035759","https://openalex.org/W4400020864","https://openalex.org/W4400112230","https://openalex.org/W4401221383","https://openalex.org/W4401518309","https://openalex.org/W4403479902","https://openalex.org/W4403929903","https://openalex.org/W4404505681","https://openalex.org/W4404887651","https://openalex.org/W4409413369"],"related_works":["https://openalex.org/W4415899617","https://openalex.org/W7165120824","https://openalex.org/W7128488851","https://openalex.org/W4402244064","https://openalex.org/W4390491274","https://openalex.org/W7171660845","https://openalex.org/W4396885220","https://openalex.org/W7080047080","https://openalex.org/W7204266920","https://openalex.org/W7170085815"],"abstract_inverted_index":{"Purpose":[0],"Generative":[1],"artificial":[2],"intelligence":[3],"(GenAI)":[4],"constitutes":[5],"an":[6],"emerging":[7,185],"domain":[8],"with":[9,89,115,157,165],"potential":[10],"implications":[11],"for":[12,106],"organisational":[13],"knowledge":[14,45,49,87,143,162,217],"management":[15,50,88],"(KM).":[16],"Whilst":[17],"the":[18,32,53,71,120,179,214],"absorptive":[19,56,84],"capacity":[20,57,85],"(ACAP)":[21],"framework":[22],"is":[23,29],"well-established,":[24],"understanding":[25],"of":[26,55,75,95,101,181,196,216],"how":[27],"GenAI":[28,47,91],"applied":[30],"to":[31,83],"processes":[33],"within":[34],"its":[35],"dimensions":[36,54],"remains":[37],"fragmented.":[38],"This":[39],"study":[40,171],"mapped":[41],"and":[42,62,73,86,129,132,142,161],"synthesised":[43],"existing":[44,116],"about":[46],"in":[48,159,167,184,211],"processes,":[51],"considering":[52],"(recognition,":[58],"acquisition,":[59],"assimilation,":[60],"transformation":[61],"application).":[63],"Design/methodology/approach":[64],"A":[65,93],"systematic":[66],"review":[67],"was":[68],"conducted":[69],"using":[70],"Scopus":[72],"Web":[74],"Science":[76],"databases.":[77],"The":[78,149,170],"strategy":[79],"combined":[80],"terms":[81],"related":[82],"specific":[90],"descriptors.":[92],"total":[94],"126":[96],"articles":[97],"were":[98,104],"initially":[99],"identified,":[100],"which":[102],"13":[103],"selected":[105],"final":[107],"analysis.":[108],"Findings":[109],"Four":[110],"thematic":[111],"groups":[112],"emerged:":[113],"integration":[114],"systems":[117],"(31%),":[118,125],"as":[119],"principal":[121],"theme;":[122],"adoption":[123],"factors":[124],"focusing":[126],"on":[127,187],"recognition":[128,160],"application;":[130],"sharing":[131],"application":[133],"(23%),":[134],"characterised":[135],"by":[136,177],"high":[137],"centrality":[138],"but":[139],"low":[140],"density;":[141],"creation":[144],"(15%),":[145],"a":[146,173],"specialised":[147],"area.":[148],"analysis":[150],"identified":[151],"asymmetric":[152],"development":[153,215],"across":[154],"ACAP":[155,208],"dimensions,":[156],"concentration":[158],"application,":[163],"contrasting":[164],"gaps":[166],"assimilation.":[168],"Originality/value":[169],"offers":[172],"preliminary":[174],"theoretical":[175],"contribution":[176],"identifying":[178],"pattern":[180],"dimensional":[182],"asymmetry":[183],"literature":[186],"GenAI-mediated":[188],"ACAP,":[189],"wherein":[190],"technological":[191],"democratisation":[192],"may":[193,206],"challenge":[194],"assumptions":[195],"traditional":[197],"KM":[198],"theories.":[199],"For":[200],"practice,":[201],"evidence":[202],"suggests":[203],"that":[204],"organisations":[205],"consider":[207],"readiness":[209],"assessment":[210],"implementation,":[212],"prioritising":[213],"assimilation":[218],"capabilities":[219],"through":[220],"structured":[221],"validation":[222],"protocols.":[223]},"counts_by_year":[{"year":2026,"cited_by_count":11}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2026-03-05T00:00:00"}
