{"id":"https://openalex.org/W7133242522","doi":"https://doi.org/10.3390/pharmacy14020038","title":"Impact of the COVID-19 Pandemic on Community Pharmacy Services in New Zealand: A Repeated Cross-Sectional Best\u2013Worst Scaling Analysis","display_name":"Impact of the COVID-19 Pandemic on Community Pharmacy Services in New Zealand: A Repeated Cross-Sectional Best\u2013Worst Scaling Analysis","publication_year":2026,"publication_date":"2026-03-02","ids":{"openalex":"https://openalex.org/W7133242522","doi":"https://doi.org/10.3390/pharmacy14020038","pmid":"https://pubmed.ncbi.nlm.nih.gov/41874046"},"language":"en","primary_location":{"id":"doi:10.3390/pharmacy14020038","doi":"https://doi.org/10.3390/pharmacy14020038","is_oa":true,"landing_page_url":"https://doi.org/10.3390/pharmacy14020038","pdf_url":"https://www.mdpi.com/2226-4787/14/2/38/pdf?version=1772434470","source":{"id":"https://openalex.org/S4210228566","display_name":"Pharmacy","issn_l":"2226-4787","issn":["2226-4787"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacy","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2226-4787/14/2/38/pdf?version=1772434470","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5127829486","display_name":"Sepideh Sharif","orcid":"https://orcid.org/0000-0002-3376-8169","observed_orcids":["https://orcid.org/0000-0002-3376-8169"]},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sepideh Sharif","raw_affiliation_strings":["Faculty of Health and Sciences, Curtin University, P.O. Box U1987, Perth, WA 6845, Australia"],"raw_orcid":"https://orcid.org/0000-0002-3376-8169","affiliations":[{"raw_affiliation_string":"Faculty of Health and Sciences, Curtin University, P.O. Box U1987, Perth, WA 6845, Australia","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113609785","display_name":"Carla M. Dillon","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I130438778","display_name":"Memorial University of Newfoundland","ror":"https://ror.org/04haebc03","country_code":"CA","type":"education","lineage":["https://openalex.org/I130438778"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Carla Dillon","raw_affiliation_strings":["School of Pharmacy, Memorial University of Newfoundland, 300 Prince Philip Drive, St. John\u2019s, NL A1B 3V6, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Pharmacy, Memorial University of Newfoundland, 300 Prince Philip Drive, St. John\u2019s, NL A1B 3V6, Canada","institution_ids":["https://openalex.org/I130438778"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111384391","display_name":"Shane Scahill","orcid":"https://orcid.org/0000-0001-5350-696X","observed_orcids":["https://orcid.org/0000-0001-5350-696X"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Shane Scahill","raw_affiliation_strings":["School of Pharmacy, University of Auckland, 85 Park Road, Grafton, Auckland 1023, New Zealand"],"raw_orcid":"https://orcid.org/0000-0001-5350-696X","affiliations":[{"raw_affiliation_string":"School of Pharmacy, University of Auckland, 85 Park Road, Grafton, Auckland 1023, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073136103","display_name":"Carlo A. Marra","orcid":"https://orcid.org/0000-0002-2625-2121","observed_orcids":["https://orcid.org/0000-0002-2625-2121"]},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Carlo Marra","raw_affiliation_strings":["Faculty of Health and Sciences, Curtin University, P.O. Box U1987, Perth, WA 6845, Australia"],"raw_orcid":"https://orcid.org/0000-0002-2625-2121","affiliations":[{"raw_affiliation_string":"Faculty of Health and Sciences, Curtin University, P.O. Box U1987, Perth, WA 6845, Australia","institution_ids":["https://openalex.org/I205640436"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5073136103"],"corresponding_institution_ids":["https://openalex.org/I205640436"],"apc_list":{"value":1800,"currency":"CHF","value_usd":2172},"apc_paid":{"value":1800,"currency":"CHF","value_usd":2172},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.12898799,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"14","issue":"2","first_page":"38","last_page":"38"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13970","display_name":"Pharmacy and Medical Practices","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3004","display_name":"Pharmacology"},"field":{"id":"https://openalex.org/fields/30","display_name":"Pharmacology, Toxicology and Pharmaceutics"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},"topics":[{"id":"https://openalex.org/T13970","display_name":"Pharmacy and Medical Practices","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3004","display_name":"Pharmacology"},"field":{"id":"https://openalex.org/fields/30","display_name":"Pharmacology, Toxicology and Pharmaceutics"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12847","display_name":"Healthcare Systems and Challenges","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.8769999742507935},{"id":"https://openalex.org/keywords/community-pharmacy-services","display_name":"community pharmacy services","score":0.8859999775886536},{"id":"https://openalex.org/keywords/vaccine-uptake","display_name":"vaccine uptake","score":0.6389999985694885},{"id":"https://openalex.org/keywords/prescription-filling","display_name":"prescription filling","score":0.5879999995231628},{"id":"https://openalex.org/keywords/telehealth-utilization","display_name":"telehealth utilization","score":0.6449999809265137},{"id":"https://openalex.org/keywords/willingness-to-pay","display_name":"willingness to pay","score":0.8600000143051147},{"id":"https://openalex.org/keywords/cost-barriers","display_name":"cost barriers","score":0.6159999966621399},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.5740000009536743},{"id":"https://openalex.org/keywords/primary-care-access","display_name":"primary care access","score":0.6859999895095825},{"id":"https://openalex.org/keywords/new-zealand","display_name":"New Zealand","score":0.8209999799728394}],"concepts":[{"id":"https://openalex.org/C104863432","wikidata":"https://www.wikidata.org/wiki/Q614304","display_name":"Pharmacy","level":2,"score":0.5907999873161316},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.51419997215271},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4772999882698059},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.44830000400543213},{"id":"https://openalex.org/C2994493120","wikidata":"https://www.wikidata.org/wiki/Q13107184","display_name":"Community pharmacy","level":3,"score":0.44760000705718994},{"id":"https://openalex.org/C2779457091","wikidata":"https://www.wikidata.org/wiki/Q105186","display_name":"Pharmacist","level":3,"score":0.446399986743927},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.4415999948978424},{"id":"https://openalex.org/C2426938","wikidata":"https://www.wikidata.org/wiki/Q3355478","display_name":"Medical prescription","level":2,"score":0.43459999561309814},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4332999885082245},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4318000078201294},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.3882000148296356},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37869998812675476},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3612000048160553},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.35030001401901245},{"id":"https://openalex.org/C151956035","wikidata":"https://www.wikidata.org/wiki/Q1132755","display_name":"Logistic regression","level":2,"score":0.3476000130176544},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.33550000190734863},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.32919999957084656},{"id":"https://openalex.org/C2781050511","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telehealth","level":4,"score":0.3237999975681305},{"id":"https://openalex.org/C2775951005","wikidata":"https://www.wikidata.org/wiki/Q3473024","display_name":"Community health","level":3,"score":0.30970001220703125},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.30730000138282776},{"id":"https://openalex.org/C2775936607","wikidata":"https://www.wikidata.org/wiki/Q466845","display_name":"Tracking (education)","level":2,"score":0.3043000102043152},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.29440000653266907},{"id":"https://openalex.org/C2778858636","wikidata":"https://www.wikidata.org/wiki/Q1643563","display_name":"Prescription drug","level":3,"score":0.2913999855518341},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2904999852180481},{"id":"https://openalex.org/C3018801149","wikidata":"https://www.wikidata.org/wiki/Q105186","display_name":"Community pharmacist","level":4,"score":0.27219998836517334},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.2694000005722046},{"id":"https://openalex.org/C2780877353","wikidata":"https://www.wikidata.org/wiki/Q2518253","display_name":"Health services research","level":3,"score":0.25999999046325684},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2583000063896179},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.2572000026702881},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.25290000438690186}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3390/pharmacy14020038","doi":"https://doi.org/10.3390/pharmacy14020038","is_oa":true,"landing_page_url":"https://doi.org/10.3390/pharmacy14020038","pdf_url":"https://www.mdpi.com/2226-4787/14/2/38/pdf?version=1772434470","source":{"id":"https://openalex.org/S4210228566","display_name":"Pharmacy","issn_l":"2226-4787","issn":["2226-4787"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacy","raw_type":"journal-article"},{"id":"pmid:41874046","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/41874046","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacy (Basel, Switzerland)","raw_type":"Journal Article"},{"id":"pmh:oai:pubmedcentral.nih.gov:13010611","doi":null,"is_oa":true,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/41874046/","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC13010611/pdf/pharmacy-14-00038.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pharmacy (Basel)","raw_type":"Text"},{"id":"pmh:oai:doaj.org/article:6d37342c49af4f788d34f1b251b94fb0","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6d37342c49af4f788d34f1b251b94fb0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pharmacy, Vol 14, Iss 2, p 38 (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/pharmacy14020038","doi":"https://doi.org/10.3390/pharmacy14020038","is_oa":true,"landing_page_url":"https://doi.org/10.3390/pharmacy14020038","pdf_url":"https://www.mdpi.com/2226-4787/14/2/38/pdf?version=1772434470","source":{"id":"https://openalex.org/S4210228566","display_name":"Pharmacy","issn_l":"2226-4787","issn":["2226-4787"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacy","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.9391000270843506,"display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/3","score":0.6232039928436279,"display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320310371","display_name":"University of Otago","ror":"https://ror.org/01jmxt844"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7133242522.pdf","grobid_xml":"https://content.openalex.org/works/W7133242522.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W1506095719","https://openalex.org/W2023741497","https://openalex.org/W2051663042","https://openalex.org/W2059902382","https://openalex.org/W2701164092","https://openalex.org/W2809602257","https://openalex.org/W2902946042","https://openalex.org/W2982517058","https://openalex.org/W3044411781","https://openalex.org/W3193686590","https://openalex.org/W4213368948","https://openalex.org/W4220858517","https://openalex.org/W4353094063","https://openalex.org/W4388269996","https://openalex.org/W4400578645","https://openalex.org/W4405552961"],"related_works":[],"abstract_inverted_index":{"INTRODUCTION:":[0],"This":[1],"repeated":[2],"cross-sectional":[3,30],"study":[4],"examined":[5],"community":[6],"pharmacies":[7,155],"in":[8,34,110,114,144,164],"Aotearoa":[9],"New":[10],"Zealand":[11],"and":[12,20,39,49,60,73,81,85,173,181],"the":[13,64,92],"services":[14,23,139],"they":[15],"provide,":[16],"including":[17],"retail,":[18],"dispensing,":[19],"expanded":[21,167],"scope":[22],"(e.g.,":[24],"minor":[25],"ailment":[26],"management).":[27],"METHODS:":[28],"Two":[29],"surveys":[31],"were":[32,100],"conducted":[33],"2021":[35,54],"(n":[36,41],"=":[37,42],"504)":[38],"2023":[40,65],"1000).":[43],"Both":[44],"assessed":[45],"demographics,":[46],"service":[47],"use,":[48,72],"perceptions":[50],"of":[51,125],"pharmacists.":[52],"The":[53,147,161],"survey":[55,66],"focused":[56],"on":[57,158],"trust,":[58],"approachability,":[59],"role":[61],"awareness,":[62],"while":[63,96,142],"added":[67],"willingness":[68],"to":[69,177,185],"pay,":[70],"telehealth":[71],"comparisons":[74],"with":[75,118],"other":[76],"health":[77,122,159],"professionals.":[78],"Best-Worst":[79],"Scaling":[80],"logistic":[82],"regression":[83],"quantified":[84],"compared":[86],"preferences.":[87],"RESULTS:":[88],"Prescription":[89],"filling":[90],"remained":[91,116,140],"most":[93],"preferred":[94],"service,":[95],"beauty":[97],"product":[98],"sales":[99],"least":[101],"preferred.":[102],"Preference":[103],"for":[104,137,150],"vaccination":[105,145],"declined,":[106],"indicating":[107],"post-pandemic":[108],"shifts":[109],"preventive":[111],"care.":[112],"Trust":[113],"pharmacists":[115,165],"high,":[117],"strong":[119],"comfort":[120],"discussing":[121],"needs.":[123],"Awareness":[124],"pharmacist":[126],"roles":[127],"improved":[128],"slightly,":[129],"though":[130],"cost":[131,179],"barriers":[132,180],"persisted.":[133],"CONCLUSIONS:":[134],"Consumer":[135],"priorities":[136],"prescription":[138],"stable,":[141],"interest":[143],"declined.":[146],"low":[148],"preference":[149],"non-clinical":[151],"retail":[152],"activities":[153],"suggests":[154],"should":[156],"focus":[157],"services.":[160],"high":[162],"trust":[163],"supports":[166],"clinical":[168],"roles,":[169],"but":[170],"targeted":[171],"policies":[172],"funding":[174],"are":[175],"needed":[176],"reduce":[178],"enhance":[182],"equitable":[183],"access":[184],"primary":[186],"healthcare.":[187]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2026-03-03T00:00:00"}