{"id":"https://openalex.org/W7128946669","doi":"https://doi.org/10.17358/jabm.12.1.283","title":"Organizational Cynicism and Job Satisfaction among Air Traffic Controllers: The Roles of Spiritual Organization, Organizational Commitment, and Turnover Intention","display_name":"Organizational Cynicism and Job Satisfaction among Air Traffic Controllers: The Roles of Spiritual Organization, Organizational Commitment, and Turnover Intention","publication_year":2026,"publication_date":"2026-01-31","ids":{"openalex":"https://openalex.org/W7128946669","doi":"https://doi.org/10.17358/jabm.12.1.283"},"language":"en","primary_location":{"id":"doi:10.17358/jabm.12.1.283","doi":"https://doi.org/10.17358/jabm.12.1.283","is_oa":true,"landing_page_url":"https://doi.org/10.17358/jabm.12.1.283","pdf_url":"https://journal.ipb.ac.id/jabm/article/download/71653/32688","source":{"id":"https://openalex.org/S4210228179","display_name":"Jurnal Aplikasi Bisnis dan Manajemen","issn_l":"2460-7819","issn":["2460-7819","2528-5149"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314920","host_organization_name":"Bogor Institute of Agriculture","host_organization_lineage":["https://openalex.org/P4310314920"],"host_organization_lineage_names":["Bogor Institute of Agriculture"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Aplikasi Bisnis dan Manajemen","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://journal.ipb.ac.id/jabm/article/download/71653/32688","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085938924","display_name":"Mochamad Soelton","orcid":"https://orcid.org/0000-0003-1055-4085","observed_orcids":["https://orcid.org/0000-0003-1055-4085"]},"institutions":[{"id":"https://openalex.org/I177671886","display_name":"Mercu Buana University","ror":"https://ror.org/00qjgk605","country_code":"ID","type":"education","lineage":["https://openalex.org/I177671886"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mochamad Soelton","raw_affiliation_strings":["Management Department, Faculty of Economics and Business, Mercu Buana University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Economics and Business, Mercu Buana University","institution_ids":["https://openalex.org/I177671886"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117126217","display_name":"Janet Apta Adristy","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I177671886","display_name":"Mercu Buana University","ror":"https://ror.org/00qjgk605","country_code":"ID","type":"education","lineage":["https://openalex.org/I177671886"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Janet Apta Adristy","raw_affiliation_strings":["Management Department, Faculty of Economics and Business, Mercu Buana University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Economics and Business, Mercu Buana University","institution_ids":["https://openalex.org/I177671886"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5124381858","display_name":"Arif Zulkarnain","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Arif Zulkarnain","raw_affiliation_strings":["Hotel Management Department, Faculty of Digital Communication and Hotel & Tourism, Bina Nusantara University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hotel Management Department, Faculty of Digital Communication and Hotel & Tourism, Bina Nusantara University","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034844624","display_name":"Subur Karyatun","orcid":"https://orcid.org/0000-0002-3483-0657","observed_orcids":["https://orcid.org/0000-0002-3483-0657"]},"institutions":[{"id":"https://openalex.org/I65490261","display_name":"Nasional University","ror":"https://ror.org/00fn3pa80","country_code":"ID","type":"education","lineage":["https://openalex.org/I65490261"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Subur Karyatun","raw_affiliation_strings":["Management Department, Faculty of Economics and Business, Nasional University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Economics and Business, Nasional University","institution_ids":["https://openalex.org/I65490261"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058355776","display_name":"Yanto Ramli","orcid":"https://orcid.org/0000-0002-6476-7994","observed_orcids":["https://orcid.org/0000-0002-6476-7994"]},"institutions":[{"id":"https://openalex.org/I177671886","display_name":"Mercu Buana University","ror":"https://ror.org/00qjgk605","country_code":"ID","type":"education","lineage":["https://openalex.org/I177671886"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yanto Ramli","raw_affiliation_strings":["Management Department, Faculty of Economics and Business, Mercu Buana University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Economics and Business, Mercu Buana University","institution_ids":["https://openalex.org/I177671886"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069045271","display_name":"Irfan Noviandy Aulia","orcid":"https://orcid.org/0000-0003-3584-7802","observed_orcids":["https://orcid.org/0000-0003-3584-7802"]},"institutions":[{"id":"https://openalex.org/I177671886","display_name":"Mercu Buana University","ror":"https://ror.org/00qjgk605","country_code":"ID","type":"education","lineage":["https://openalex.org/I177671886"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Irfan Noviandy Aulia","raw_affiliation_strings":["Management Department, Faculty of Economics and Business, Mercu Buana University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Department, Faculty of Economics and Business, Mercu Buana University","institution_ids":["https://openalex.org/I177671886"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040794475","display_name":"Mohammed Hokroh","orcid":"https://orcid.org/0000-0002-2584-5128","observed_orcids":["https://orcid.org/0000-0002-2584-5128"]},"institutions":[{"id":"https://openalex.org/I4210143841","display_name":"Saudi Aramco (Saudi Arabia)","ror":"https://ror.org/03ypap427","country_code":"SA","type":"company","lineage":["https://openalex.org/I4210143841"]},{"id":"https://openalex.org/I62856769","display_name":"Saudi Aramco (United States)","ror":"https://ror.org/035n7q728","country_code":"US","type":"company","lineage":["https://openalex.org/I4210143841","https://openalex.org/I62856769"]}],"countries":["SA","US"],"is_corresponding":false,"raw_author_name":"Mohammed Hokroh","raw_affiliation_strings":["Management Information Systems, Manager at Saudi Aramco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Information Systems, Manager at Saudi Aramco","institution_ids":["https://openalex.org/I4210143841","https://openalex.org/I62856769"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1500000,"currency":"IDR","value_usd":98},"apc_paid":{"value":1500000,"currency":"IDR","value_usd":98},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.05569175,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":"1","first_page":"283","last_page":"283"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6304000020027161,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6304000020027161,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12393","display_name":"Workplace Spirituality and Leadership","score":0.3122999966144562,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.05590000003576279,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-cynicism","display_name":"organizational cynicism","score":1.0},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/air-traffic-controllers","display_name":"air traffic controllers","score":0.9300000071525574},{"id":"https://openalex.org/keywords/spiritual-organizations","display_name":"spiritual organizations","score":0.9940000176429749},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":1.0},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":1.0},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6299999952316284},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.949999988079071},{"id":"https://openalex.org/keywords/high-pressure-work-environments","display_name":"high-pressure work environments","score":0.7229999899864197},{"id":"https://openalex.org/keywords/safety-critical-organizations","display_name":"safety-critical organizations","score":0.8539999723434448},{"id":"https://openalex.org/keywords/aviation-personnel","display_name":"aviation personnel","score":0.4659999907016754}],"concepts":[{"id":"https://openalex.org/C2779114464","wikidata":"https://www.wikidata.org/wiki/Q245781","display_name":"Cynicism","level":3,"score":0.878000020980835},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.7511000037193298},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6840999722480774},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.6111000180244446},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5684999823570251},{"id":"https://openalex.org/C149055747","wikidata":"https://www.wikidata.org/wiki/Q4688889","display_name":"Affective events theory","level":5,"score":0.5457000136375427},{"id":"https://openalex.org/C166961238","wikidata":"https://www.wikidata.org/wiki/Q221395","display_name":"Air traffic control","level":2,"score":0.4745999872684479},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.41850000619888306},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.37310001254081726},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.352400004863739},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.34209999442100525},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.31459999084472656},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.3125},{"id":"https://openalex.org/C185654502","wikidata":"https://www.wikidata.org/wiki/Q831922","display_name":"Organisation climate","level":2,"score":0.3070000112056732},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.30570000410079956},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.30480000376701355},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.30169999599456787},{"id":"https://openalex.org/C2778915428","wikidata":"https://www.wikidata.org/wiki/Q7166983","display_name":"Perceived organizational support","level":3,"score":0.28859999775886536},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.2856000065803528},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.28049999475479126},{"id":"https://openalex.org/C39214371","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational behavior","level":2,"score":0.2793000042438507},{"id":"https://openalex.org/C2908850654","wikidata":"https://www.wikidata.org/wiki/Q862632","display_name":"Air traffic controller","level":3,"score":0.2728999853134155},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.2700999975204468},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.26669999957084656},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.2653999924659729},{"id":"https://openalex.org/C2779359184","wikidata":"https://www.wikidata.org/wiki/Q7102023","display_name":"Organizational justice","level":3,"score":0.25859999656677246},{"id":"https://openalex.org/C3020063835","wikidata":"https://www.wikidata.org/wiki/Q1910318","display_name":"Turnover intention","level":3,"score":0.257099986076355}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.17358/jabm.12.1.283","doi":"https://doi.org/10.17358/jabm.12.1.283","is_oa":true,"landing_page_url":"https://doi.org/10.17358/jabm.12.1.283","pdf_url":"https://journal.ipb.ac.id/jabm/article/download/71653/32688","source":{"id":"https://openalex.org/S4210228179","display_name":"Jurnal Aplikasi Bisnis dan Manajemen","issn_l":"2460-7819","issn":["2460-7819","2528-5149"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314920","host_organization_name":"Bogor Institute of Agriculture","host_organization_lineage":["https://openalex.org/P4310314920"],"host_organization_lineage_names":["Bogor Institute of Agriculture"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Aplikasi Bisnis dan Manajemen","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.17358/jabm.12.1.283","doi":"https://doi.org/10.17358/jabm.12.1.283","is_oa":true,"landing_page_url":"https://doi.org/10.17358/jabm.12.1.283","pdf_url":"https://journal.ipb.ac.id/jabm/article/download/71653/32688","source":{"id":"https://openalex.org/S4210228179","display_name":"Jurnal Aplikasi Bisnis dan Manajemen","issn_l":"2460-7819","issn":["2460-7819","2528-5149"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314920","host_organization_name":"Bogor Institute of Agriculture","host_organization_lineage":["https://openalex.org/P4310314920"],"host_organization_lineage_names":["Bogor Institute of Agriculture"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Aplikasi Bisnis dan Manajemen","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7257999777793884}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7128946669.pdf","grobid_xml":"https://content.openalex.org/works/W7128946669.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W3007036179","https://openalex.org/W3016922635","https://openalex.org/W3035532218","https://openalex.org/W3040294320","https://openalex.org/W3090410495","https://openalex.org/W4403259410"],"related_works":["https://openalex.org/W4409396699","https://openalex.org/W3174677875","https://openalex.org/W2909014086","https://openalex.org/W2978305498","https://openalex.org/W2896687302","https://openalex.org/W2110997198","https://openalex.org/W2043314963","https://openalex.org/W3111430281","https://openalex.org/W2998087800","https://openalex.org/W4416231138"],"abstract_inverted_index":{"Background:":[0],"Air":[1,104],"Traffic":[2,105],"Controllers":[3],"(ATCs)":[4],"occupy":[5],"one":[6],"of":[7,59,71,81,103,175,183,226,275],"the":[8,13,47,54,68,78,100,165,180,227,232,251,262,279],"most":[9],"critical":[10],"roles":[11,70,155],"in":[12,156,189,250,266,278],"aviation":[14,280],"industry,":[15],"characterized":[16],"by":[17,206,235],"high":[18],"work":[19],"pressure,":[20],"intense":[21],"responsibility,":[22],"and":[23,42,56,74,77,121,147,167,178,191,210,222,243,256,269],"zero-tolerance":[24],"for":[25],"error.":[26],"Such":[27],"demanding":[28],"conditions":[29],"may":[30],"foster":[31],"organizational":[32,60,75,134,148,204,223,244,254,287,291],"cynicism,":[33,288],"which":[34],"can":[35],"undermine":[36],"employees\u2019":[37],"psychological":[38,264],"well-being,":[39],"job":[40,63,142,176,220,257],"satisfaction,":[41,64],"intention":[43,83,295],"to":[44,52,152,172,201,217],"remain":[45],"with":[46],"organization.Purpose:":[48],"This":[49,87,229],"study":[50,88,230],"aims":[51],"examine":[53],"direct":[55],"indirect":[57],"effects":[58],"cynicism":[61,135,205,255],"on":[62,141],"as":[65,67,195,239,246],"well":[66],"mediating":[69,241],"Spiritual":[72,145,237],"Organization":[73,146,238],"commitment,":[76,292],"moderating":[79,248],"role":[80],"turnover":[82],"among":[84],"ATC":[85],"employees.Design/methodology/approach:":[86],"employs":[89],"a":[90,94,137,240,247,271],"quantitative":[91],"approach":[92],"using":[93,123],"survey":[95],"method.":[96],"The":[97,130,259],"sample":[98],"comprises":[99],"entire":[101],"population":[102],"Controller":[106],"employees":[107],"at":[108],"Soekarno\u2013Hatta":[109],"International":[110],"Airport,":[111],"totaling":[112],"129":[113],"respondents.":[114],"Data":[115],"were":[116],"collected":[117],"through":[118],"structured":[119],"questionnaires":[120],"analyzed":[122],"Partial":[124],"Least":[125],"Squares\u2013Structural":[126],"Equation":[127],"Modeling":[128],"(PLS-SEM).Findings/Results:":[129],"results":[131],"indicate":[132],"that":[133],"has":[136],"significant":[138],"negative":[139,159],"effect":[140],"satisfaction.":[143,258],"However,":[144],"commitment":[149,170,245],"are":[150,215],"found":[151],"play":[153],"important":[154],"mitigating":[157],"this":[158],"effect.":[160],"Strengthening":[161],"spiritual":[162,289],"values":[163],"within":[164],"organization":[166],"fostering":[168],"employee":[169,219,276],"contribute":[171],"higher":[173],"levels":[174],"satisfaction":[177,221],"reduce":[179,203],"detrimental":[181],"impact":[182],"cynicism.Conclusion:":[184],"Organizations,":[185],"particularly":[186],"those":[187],"operating":[188],"high-risk":[190],"high-pressure":[192],"environments":[193],"such":[194],"air":[196,284],"traffic":[197,285],"control":[198],"services,":[199],"need":[200],"proactively":[202],"enhancing":[207],"transparency,":[208],"fairness,":[209],"effective":[211],"communication.":[212],"These":[213],"efforts":[214],"essential":[216],"improve":[218],"sustainability.Originality/value":[224],"(State":[225],"art):":[228],"extends":[231],"existing":[233],"literature":[234],"integrating":[236],"variable":[242],"mechanism":[249],"relationship":[252],"between":[253],"findings":[260],"highlight":[261],"complex":[263],"dynamics":[265],"safety-critical":[267],"organizations":[268],"offer":[270],"more":[272],"comprehensive":[273],"understanding":[274],"attitudes":[277],"navigation":[281],"context.":[282],"Keywords:":[283],"controller,":[286],"organization,":[290],"turn":[293],"over":[294]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-02-16T00:00:00"}
