{"id":"https://openalex.org/W7127092004","doi":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","title":"AN\u00c1LISE DO AEROPORTO DE GUARULHOS: impacto das pesquisas de satisfa\u00e7\u00e3o na rentabilidade n\u00e3o aeron\u00e1utica dos aeroportos","display_name":"AN\u00c1LISE DO AEROPORTO DE GUARULHOS: impacto das pesquisas de satisfa\u00e7\u00e3o na rentabilidade n\u00e3o aeron\u00e1utica dos aeroportos","publication_year":2026,"publication_date":"2026-02-02","ids":{"openalex":"https://openalex.org/W7127092004","doi":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077"},"language":"pt","primary_location":{"id":"doi:10.69609/1516-2893.2026.v32.n1.a4077","doi":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","is_oa":true,"landing_page_url":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","pdf_url":"https://periodicos.unitau.br/exatas/article/download/4077/2535","source":{"id":"https://openalex.org/S2764845062","display_name":"Revista Ci\u00eancias Exatas","issn_l":"1516-2893","issn":["1516-2893"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312499","host_organization_name":"Universidade de Taubat\u00e9","host_organization_lineage":["https://openalex.org/P4310312499"],"host_organization_lineage_names":["Universidade de Taubat\u00e9"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Ci\u00eancias Exatas","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://periodicos.unitau.br/exatas/article/download/4077/2535","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5124788625","display_name":"Gabriel Martins Gazaneo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]},{"id":"https://openalex.org/I4405263356","display_name":"FATEC S\u00e3o Jos\u00e9 dos Campos","ror":"https://ror.org/05qt8jw47","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gabriel Martins Gazaneo","raw_affiliation_strings":["FATEC S\u00e3o Jos\u00e9 dos Campos/SP"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FATEC S\u00e3o Jos\u00e9 dos Campos/SP","institution_ids":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042254994","display_name":"Marcus Vin\u00edcius do Nascimento","orcid":"https://orcid.org/0000-0001-7283-6016","observed_orcids":["https://orcid.org/0000-0001-7283-6016"]},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]},{"id":"https://openalex.org/I4405263356","display_name":"FATEC S\u00e3o Jos\u00e9 dos Campos","ror":"https://ror.org/05qt8jw47","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Marcus Vinicius do Nascimento","raw_affiliation_strings":["FATEC S\u00e3o Jos\u00e9 dos Campos/SP"],"raw_orcid":"https://orcid.org/0000-0001-7283-6016","affiliations":[{"raw_affiliation_string":"FATEC S\u00e3o Jos\u00e9 dos Campos/SP","institution_ids":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027573643","display_name":"Luiz Antonio Tozi","orcid":"https://orcid.org/0000-0002-4269-1204","observed_orcids":["https://orcid.org/0000-0002-4269-1204"]},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]},{"id":"https://openalex.org/I4405263356","display_name":"FATEC S\u00e3o Jos\u00e9 dos Campos","ror":"https://ror.org/05qt8jw47","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luiz Antonio Tozi","raw_affiliation_strings":["FATEC S\u00e3o Jos\u00e9 dos Campos/SP"],"raw_orcid":"https://orcid.org/0000-0002-4269-1204","affiliations":[{"raw_affiliation_string":"FATEC S\u00e3o Jos\u00e9 dos Campos/SP","institution_ids":["https://openalex.org/I3131263933","https://openalex.org/I4405263356"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"32","issue":"1","first_page":"1","last_page":"1"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11489","display_name":"Air Traffic Management and Optimization","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/2202","display_name":"Aerospace Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.9800000190734863},{"id":"https://openalex.org/keywords/airport-financial-performance","display_name":"airport financial performance","score":0.5860000252723694},{"id":"https://openalex.org/keywords/post-pandemic-behavior","display_name":"post-pandemic behavior","score":0.6589999794960022},{"id":"https://openalex.org/keywords/predictive-modeling","display_name":"predictive modeling","score":0.5619999766349792},{"id":"https://openalex.org/keywords/m5p-decision-tree","display_name":"M5P decision tree","score":0.8339999914169312},{"id":"https://openalex.org/keywords/principal-component-analysis","display_name":"principal component analysis","score":0.5960000157356262}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.39469999074935913},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2978000044822693},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.28600001335144043},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26269999146461487},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.25209999084472656},{"id":"https://openalex.org/C188198153","wikidata":"https://www.wikidata.org/wiki/Q1613840","display_name":"Limiting","level":2,"score":0.24809999763965607},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.21439999341964722},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.21199999749660492},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.20469999313354492},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.19509999454021454}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.69609/1516-2893.2026.v32.n1.a4077","doi":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","is_oa":true,"landing_page_url":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","pdf_url":"https://periodicos.unitau.br/exatas/article/download/4077/2535","source":{"id":"https://openalex.org/S2764845062","display_name":"Revista Ci\u00eancias Exatas","issn_l":"1516-2893","issn":["1516-2893"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312499","host_organization_name":"Universidade de Taubat\u00e9","host_organization_lineage":["https://openalex.org/P4310312499"],"host_organization_lineage_names":["Universidade de Taubat\u00e9"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Ci\u00eancias Exatas","raw_type":"journal-article"},{"id":"pmh:oai:periodicos.unitau.br/ojs:article/4077","doi":null,"is_oa":true,"landing_page_url":"https://periodicos.unitau.br/exatas/article/view/4077","pdf_url":null,"source":{"id":"https://openalex.org/S2764845062","display_name":"Revista Ci\u00eancias Exatas","issn_l":"1516-2893","issn":["1516-2893"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312499","host_organization_name":"Universidade de Taubat\u00e9","host_organization_lineage":["https://openalex.org/P4310312499"],"host_organization_lineage_names":["Universidade de Taubat\u00e9"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1516-2893","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.69609/1516-2893.2026.v32.n1.a4077","doi":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","is_oa":true,"landing_page_url":"https://doi.org/10.69609/1516-2893.2026.v32.n1.a4077","pdf_url":"https://periodicos.unitau.br/exatas/article/download/4077/2535","source":{"id":"https://openalex.org/S2764845062","display_name":"Revista Ci\u00eancias Exatas","issn_l":"1516-2893","issn":["1516-2893"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312499","host_organization_name":"Universidade de Taubat\u00e9","host_organization_lineage":["https://openalex.org/P4310312499"],"host_organization_lineage_names":["Universidade de Taubat\u00e9"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Ci\u00eancias Exatas","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/11","score":0.47999998927116394,"display_name":"Sustainable cities and communities"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7127092004.pdf","grobid_xml":"https://content.openalex.org/works/W7127092004.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W4405358794","https://openalex.org/W4405598616","https://openalex.org/W4405805065","https://openalex.org/W4415293097","https://openalex.org/W7077056137"],"related_works":["https://openalex.org/W4281256251","https://openalex.org/W2781424119","https://openalex.org/W4409701965","https://openalex.org/W6996203049","https://openalex.org/W2943568361","https://openalex.org/W2972601771","https://openalex.org/W4242511819","https://openalex.org/W1750671290","https://openalex.org/W2563427105","https://openalex.org/W3083805630"],"abstract_inverted_index":{"O":[0],"trabalho":[1],"apresenta":[2],"um":[3],"estudo":[4],"de":[5,13,15,21,28,35,58,66,71,78,80,85,95,130,168],"caso":[6],"com":[7,83],"\u00eanfase":[8],"em":[9,40],"analisar":[10],"o":[11,76,114,121,160,166],"n\u00edvel":[12],"satisfa\u00e7\u00e3o":[14],"passageiros":[16],"que":[17,159],"influenciam":[18],"a":[19,126,138,143,152],"margem":[20],"renda":[22],"n\u00e3o":[23,46],"aeron\u00e1utica":[24],"do":[25,111,117,123,140],"Aeroporto":[26],"Internacional":[27],"Guarulhos.":[29],"A":[30],"pesquisa":[31],"realizada":[32],"no":[33],"per\u00edodo":[34],"2014":[36],"at\u00e9":[37],"2024,":[38],"dividido":[39],"dados":[41],"trimestrais":[42],"tanto":[43],"das":[44,49],"receitas":[45],"aeron\u00e1uticas":[47],"quanto":[48],"notas":[50],"e":[51,61,75,89,113,125,142,165],"crit\u00e9rios":[52],"avaliados.":[53],"As":[54],"t\u00e9cnicas":[55],"utilizadas":[56],"foram":[57],"an\u00e1lise":[59,70],"estat\u00edstica":[60],"intelig\u00eancia":[62],"artificial,":[63],"como":[64,87,120],"correla\u00e7\u00e3o":[65],"Pearson,":[67],"regress\u00e3o":[68],"linear,":[69],"componentes":[72],"principais":[73],"(PCA)":[74],"modelo":[77],"\u00e1rvore":[79],"decis\u00e3o":[81],"M5P,":[82],"apoio":[84],"ferramentas":[86],"Python":[88],"Weka,":[90],"para":[91],"identificar":[92],"os":[93],"fatores":[94],"maior":[96],"impacto":[97,133],"sobre":[98],"as":[99],"receitas.":[100],"Os":[101],"resultados":[102],"demonstraram":[103],"correla\u00e7\u00f5es":[104],"significativas":[105],"entre":[106],"determinados":[107],"aspectos":[108],"da":[109,128],"experi\u00eancia":[110],"passageiro":[112],"desempenho":[115],"financeiro":[116],"aeroporto.":[118],"Fatores":[119],"custo-benef\u00edcio":[122],"estacionamento":[124],"confiabilidade":[127],"inspe\u00e7\u00e3o":[129],"seguran\u00e7a":[131],"apresentaram":[132],"positivo":[134],"nas":[135,172],"receitas,":[136],"enquanto":[137],"qualidade":[139],"wi-fi":[141],"limpeza":[144],"dos":[145,163],"sanit\u00e1rios":[146],"mostraram":[147],"influ\u00eancia":[148],"negativa,":[149],"possivelmente":[150],"devido":[151],"ru\u00eddos":[153],"ou":[154],"mudan\u00e7as":[155],"comportamentais":[156],"p\u00f3s-pandemia.":[157],"Conclui-se":[158],"monitoramento":[161],"recorrente":[162],"servi\u00e7os":[164],"uso":[167],"modelos":[169],"preditivos":[170],"auxiliam":[171],"decis\u00f5es":[173],"estrat\u00e9gicas.":[174]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-02-03T00:00:00"}
