{"id":"https://openalex.org/W7127050006","doi":"https://doi.org/10.37341/interest.v15i1.576","title":"Relationship Between Satisfaction and Waiting Time in Primary Health Care Malang","display_name":"Relationship Between Satisfaction and Waiting Time in Primary Health Care Malang","publication_year":2026,"publication_date":"2026-02-02","ids":{"openalex":"https://openalex.org/W7127050006","doi":"https://doi.org/10.37341/interest.v15i1.576"},"language":"en","primary_location":{"id":"doi:10.37341/interest.v15i1.576","doi":"https://doi.org/10.37341/interest.v15i1.576","is_oa":true,"landing_page_url":"https://doi.org/10.37341/interest.v15i1.576","pdf_url":"https://jurnalinterest.com/index.php/int/article/download/576/288","source":{"id":"https://openalex.org/S4210176027","display_name":"Interest Jurnal Ilmu Kesehatan","issn_l":"2252-5432","issn":["2252-5432","2579-6135"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276430","host_organization_name":"Politeknik Kesehatan Kemenkes Surakarta","host_organization_lineage":["https://openalex.org/I4405276430"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interest : Jurnal Ilmu Kesehatan","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W7127050006"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnalinterest.com/index.php/int/article/download/576/288","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054804805","display_name":"Hartaty Sarma Sangkot","orcid":"https://orcid.org/0000-0002-5299-5340","observed_orcids":["https://orcid.org/0000-0002-5299-5340"]},"institutions":[{"id":"https://openalex.org/I4405274183","display_name":"Poltekkes Kemenkes Malang","ror":"https://ror.org/018am0q04","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274183"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hartaty Sarma Sangkot","raw_affiliation_strings":["Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-5299-5340","affiliations":[{"raw_affiliation_string":"Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia","institution_ids":["https://openalex.org/I4405274183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5124705756","display_name":"Amalia Yunan Putri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274183","display_name":"Poltekkes Kemenkes Malang","ror":"https://ror.org/018am0q04","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274183"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Amalia Yunan Putri","raw_affiliation_strings":["Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia","institution_ids":["https://openalex.org/I4405274183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111078840","display_name":"Achmad Zani Pitoyo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274183","display_name":"Poltekkes Kemenkes Malang","ror":"https://ror.org/018am0q04","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274183"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Achmad Zani Pitoyo","raw_affiliation_strings":["Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia","institution_ids":["https://openalex.org/I4405274183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027677104","display_name":"Endang Sri Dewi Hastuti Suryandari","orcid":"https://orcid.org/0000-0002-1915-0872","observed_orcids":["https://orcid.org/0000-0002-1915-0872"]},"institutions":[{"id":"https://openalex.org/I4405274183","display_name":"Poltekkes Kemenkes Malang","ror":"https://ror.org/018am0q04","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274183"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Endang Sri Dewi Hastuti Suryandari","raw_affiliation_strings":["Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-1915-0872","affiliations":[{"raw_affiliation_string":"Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia","institution_ids":["https://openalex.org/I4405274183"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060762397","display_name":"Avid Wijaya","orcid":"https://orcid.org/0000-0001-6326-1564","observed_orcids":["https://orcid.org/0000-0001-6326-1564"]},"institutions":[{"id":"https://openalex.org/I4405274183","display_name":"Poltekkes Kemenkes Malang","ror":"https://ror.org/018am0q04","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274183"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Avid Wijaya","raw_affiliation_strings":["Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia"],"raw_orcid":"https://orcid.org/0000-0001-6326-1564","affiliations":[{"raw_affiliation_string":"Department of Medical Record and Health Information, Poltekkes Kemenkes Malang, Indonesia","institution_ids":["https://openalex.org/I4405274183"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405274183"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.008999999612569809,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9810000061988831},{"id":"https://openalex.org/keywords/waiting-time","display_name":"waiting time","score":0.9869999885559082},{"id":"https://openalex.org/keywords/primary-care","display_name":"primary care","score":0.9649999737739563},{"id":"https://openalex.org/keywords/outpatient-registration","display_name":"outpatient registration","score":0.9940000176429749},{"id":"https://openalex.org/keywords/health-service-quality","display_name":"health service quality","score":0.722000002861023}],"concepts":[{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6521000266075134},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.6161999702453613},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4968999922275543},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4603999853134155},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4399000108242035},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4311000108718872},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.40139999985694885},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.39160001277923584},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.38749998807907104},{"id":"https://openalex.org/C2984752397","wikidata":"https://www.wikidata.org/wiki/Q3259956","display_name":"Primary care","level":2,"score":0.3864000141620636},{"id":"https://openalex.org/C163432668","wikidata":"https://www.wikidata.org/wiki/Q623543","display_name":"Primary health care","level":3,"score":0.3817000091075897},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.3817000091075897},{"id":"https://openalex.org/C3020110884","wikidata":"https://www.wikidata.org/wiki/Q695416","display_name":"Outpatient clinic","level":2,"score":0.35040000081062317},{"id":"https://openalex.org/C140779682","wikidata":"https://www.wikidata.org/wiki/Q210868","display_name":"Sampling (signal processing)","level":3,"score":0.34389999508857727},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3424000144004822},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.33799999952316284},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.33739998936653137},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.33320000767707825},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.3140999972820282},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.30709999799728394},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.3061000108718872},{"id":"https://openalex.org/C2988250419","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Consumer satisfaction","level":2,"score":0.2768999934196472},{"id":"https://openalex.org/C2994225220","wikidata":"https://www.wikidata.org/wiki/Q7960619","display_name":"Waiting list","level":3,"score":0.272599995136261},{"id":"https://openalex.org/C124306116","wikidata":"https://www.wikidata.org/wiki/Q2512965","display_name":"Ambulatory care","level":3,"score":0.2669999897480011},{"id":"https://openalex.org/C192489979","wikidata":"https://www.wikidata.org/wiki/Q1502997","display_name":"Systematic sampling","level":2,"score":0.2651999890804291}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37341/interest.v15i1.576","doi":"https://doi.org/10.37341/interest.v15i1.576","is_oa":true,"landing_page_url":"https://doi.org/10.37341/interest.v15i1.576","pdf_url":"https://jurnalinterest.com/index.php/int/article/download/576/288","source":{"id":"https://openalex.org/S4210176027","display_name":"Interest Jurnal Ilmu Kesehatan","issn_l":"2252-5432","issn":["2252-5432","2579-6135"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276430","host_organization_name":"Politeknik Kesehatan Kemenkes Surakarta","host_organization_lineage":["https://openalex.org/I4405276430"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interest : Jurnal Ilmu Kesehatan","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37341/interest.v15i1.576","doi":"https://doi.org/10.37341/interest.v15i1.576","is_oa":true,"landing_page_url":"https://doi.org/10.37341/interest.v15i1.576","pdf_url":"https://jurnalinterest.com/index.php/int/article/download/576/288","source":{"id":"https://openalex.org/S4210176027","display_name":"Interest Jurnal Ilmu Kesehatan","issn_l":"2252-5432","issn":["2252-5432","2579-6135"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276430","host_organization_name":"Politeknik Kesehatan Kemenkes Surakarta","host_organization_lineage":["https://openalex.org/I4405276430"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interest : Jurnal Ilmu Kesehatan","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7127050006.pdf","grobid_xml":"https://content.openalex.org/works/W7127050006.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W2996259956","https://openalex.org/W3157966351","https://openalex.org/W4280594074","https://openalex.org/W4384703011","https://openalex.org/W4387392925"],"related_works":["https://openalex.org/W7221081417","https://openalex.org/W4390061536","https://openalex.org/W4280594074","https://openalex.org/W3167711531","https://openalex.org/W3133710668","https://openalex.org/W4285365877","https://openalex.org/W4388810966","https://openalex.org/W7057662861","https://openalex.org/W7128201176","https://openalex.org/W4414705066"],"abstract_inverted_index":{"Background:":[0],"Patient":[1],"satisfaction":[2,50,142,168],"depends":[3],"on":[4],"the":[5,13,23,36,43,52,57,90,105,113,173,181,198,203,210],"quality":[6],"of":[7,56,93,140,207],"service,":[8],"service":[9],"waiting":[10,46,110,128,164,182,213],"time,":[11],"and":[12,48,127,153,166],"efforts":[14],"made":[15],"by":[16,185],"officers":[17],"to":[18,41],"fulfill":[19],"patient":[20,49,141,167,193,222],"desires":[21],"with":[22,35,70],"services":[24],"provided.":[25],"Waiting":[26],"time":[27,47,111,129,165,183],"that":[28,215],"is":[29,160,202],"too":[30],"long":[31],"will":[32],"cause":[33],"dissatisfaction":[34],"patient.":[37],"This":[38,64,195],"study":[39,65,78],"aims":[40],"analyze":[42],"relationship":[44,162],"between":[45,163],"in":[51,76],"outpatient":[53,170],"registration":[54,115,171],"section":[55,116],"Polowijen":[58,174,199],"Primary":[59],"Health":[60,200],"Care":[61],"(PHC).":[62],"Methods:":[63],"used":[66,104],"an":[67],"analytic":[68],"survey":[69],"a":[71],"cross-sectional":[72],"approach.":[73],"The":[74,85,96,109,138],"population":[75],"this":[77],"were":[79],"patients":[80,186],"during":[81],"August-October":[82],"6,214":[83],"people.":[84,95],"sample":[86],"was":[87,117,143],"calculated":[88],"using":[89],"slovin":[91],"formula":[92],"100":[94],"sampling":[97],"technique":[98],"uses":[99],"quota":[100],"sampling.":[101],"Data":[102],"analysis":[103],"Chi-Square":[106],"test.":[107],"Results:":[108],"at":[112,169,172],"PHC":[114,175],">":[118,187],"10":[119,131,135,188],"minutes":[120,132,189],"(not":[121],"ideal)":[122],"for":[123,134,209],"90":[124],"respondents":[125,136,148,155],"(90%)":[126],"\u2264":[130],"(ideal)":[133],"(10%).":[137],"level":[139],"as":[144,146],"many":[145],"66":[147],"(66%)":[149],"felt":[150,157],"very":[151],"satisfied":[152],"34":[154],"(34%)":[156],"satisfied.":[158],"There":[159],"no":[161],"(p-value":[176],"0.778).":[177],"Conclusion:":[178],"As":[179],"conclusion":[180],"obtained":[184],"does":[190],"not":[191,217,220],"affect":[192,221],"satisfaction.":[194,223],"happens":[196],"because":[197],"Center":[201],"only":[204],"health":[205],"facility":[206],"choice":[208],"patient,":[211],"so":[212],"times":[214],"are":[216],"ideal":[218],"do":[219]},"counts_by_year":[],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2026-02-03T00:00:00"}
