{"id":"https://openalex.org/W7124216865","doi":"https://doi.org/10.51867/aqssr.3.1.5","title":"A TQM-centered framework for improving student satisfaction in higher education institutions in Zambia","display_name":"A TQM-centered framework for improving student satisfaction in higher education institutions in Zambia","publication_year":2026,"publication_date":"2026-01-13","ids":{"openalex":"https://openalex.org/W7124216865","doi":"https://doi.org/10.51867/aqssr.3.1.5"},"language":"en","primary_location":{"id":"doi:10.51867/aqssr.3.1.5","doi":"https://doi.org/10.51867/aqssr.3.1.5","is_oa":true,"landing_page_url":"https://doi.org/10.51867/aqssr.3.1.5","pdf_url":"https://quarterlyreview.net/ojs/index.php/aqssr/article/download/293/209","source":{"id":"https://openalex.org/S5407043160","display_name":"African Quarterly Social Science Review","issn_l":"3006-3493","issn":["3006-3493"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jpps-2"],"host_organization":"https://openalex.org/I4405259950","host_organization_name":"AJER Publishing","host_organization_lineage":["https://openalex.org/I4405259950"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"African Quarterly Social Science Review","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://quarterlyreview.net/ojs/index.php/aqssr/article/download/293/209","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048559467","display_name":"Evans Mwenda","orcid":"https://orcid.org/0009-0002-8405-6855","observed_orcids":["https://orcid.org/0009-0002-8405-6855"]},"institutions":[{"id":"https://openalex.org/I33278361","display_name":"University of Zambia","ror":"https://ror.org/03gh19d69","country_code":"ZM","type":"education","lineage":["https://openalex.org/I33278361"]}],"countries":["ZM"],"is_corresponding":false,"raw_author_name":"Evans Mwenda","raw_affiliation_strings":["Institute of Distance Education, University of Zambia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Distance Education, University of Zambia","institution_ids":["https://openalex.org/I33278361"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107990886","display_name":"Bupe Getrude Mwanza","orcid":"https://orcid.org/0000-0002-7456-5181","observed_orcids":["https://orcid.org/0000-0002-7456-5181"]},"institutions":[{"id":"https://openalex.org/I33278361","display_name":"University of Zambia","ror":"https://ror.org/03gh19d69","country_code":"ZM","type":"education","lineage":["https://openalex.org/I33278361"]}],"countries":["ZM"],"is_corresponding":false,"raw_author_name":"Bupe Getrude Mutono Mwanza","raw_affiliation_strings":["Institute of Distance Education, University of Zambia"],"raw_orcid":"https://orcid.org/0000-0001-5728-994X","affiliations":[{"raw_affiliation_string":"Institute of Distance Education, University of Zambia","institution_ids":["https://openalex.org/I33278361"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5123025435","display_name":"Clement Kasenge","orcid":"https://orcid.org/0009-0001-0427-0249","observed_orcids":["https://orcid.org/0009-0001-0427-0249"]},"institutions":[{"id":"https://openalex.org/I33278361","display_name":"University of Zambia","ror":"https://ror.org/03gh19d69","country_code":"ZM","type":"education","lineage":["https://openalex.org/I33278361"]}],"countries":["ZM"],"is_corresponding":false,"raw_author_name":"Clement Kasenge","raw_affiliation_strings":["Institute of Distance Education, University of Zambia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Distance Education, University of Zambia","institution_ids":["https://openalex.org/I33278361"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I33278361"],"apc_list":null,"apc_paid":null,"fwci":3.1429,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.86464442,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"3","issue":"1","first_page":"57","last_page":"67"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.33889999985694885,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.33889999985694885,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.23819999396800995,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10546","display_name":"Higher Education Governance and Development","score":0.10329999774694443,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9380000233650208},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/quality-assurance-in-higher-education","display_name":"higher education quality assurance","score":0.8289999961853027},{"id":"https://openalex.org/keywords/proactive-leadership","display_name":"proactive leadership","score":0.625},{"id":"https://openalex.org/keywords/participatory-decision-making","display_name":"participatory decision-making","score":0.9879999756813049},{"id":"https://openalex.org/keywords/student-centered-learning","display_name":"student-centered learning","score":0.6660000085830688},{"id":"https://openalex.org/keywords/resistance-to-change","display_name":"resistance to change","score":0.9559999704360962},{"id":"https://openalex.org/keywords/resource-constraints","display_name":"resource constraints","score":0.6539999842643738},{"id":"https://openalex.org/keywords/quality-standards","display_name":"quality standards","score":0.550000011920929},{"id":"https://openalex.org/keywords/institutional-governance","display_name":"institutional governance","score":0.671999990940094},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.8610000014305115}],"concepts":[{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.724399983882904},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.6011999845504761},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.588100016117096},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.5324000120162964},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.46860000491142273},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4424000084400177},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4036000072956085},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.37950000166893005},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37720000743865967},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.3700000047683716},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.36570000648498535},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.3521000146865845},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3352000117301941},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.32910001277923584},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.3160000145435333},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3140000104904175},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3012000024318695},{"id":"https://openalex.org/C156393514","wikidata":"https://www.wikidata.org/wiki/Q6934800","display_name":"Multimethodology","level":2,"score":0.2985999882221222},{"id":"https://openalex.org/C80245801","wikidata":"https://www.wikidata.org/wiki/Q1477475","display_name":"Semi-structured interview","level":3,"score":0.29319998621940613},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.2831999957561493},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.2815999984741211},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.26429998874664307},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.2639000117778778},{"id":"https://openalex.org/C140988679","wikidata":"https://www.wikidata.org/wiki/Q7140444","display_name":"Participatory action research","level":2,"score":0.2565000057220459},{"id":"https://openalex.org/C87858587","wikidata":"https://www.wikidata.org/wiki/Q730675","display_name":"Quantitative research","level":2,"score":0.2563999891281128},{"id":"https://openalex.org/C29202148","wikidata":"https://www.wikidata.org/wiki/Q287260","display_name":"Resource allocation","level":2,"score":0.2524000108242035}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.51867/aqssr.3.1.5","doi":"https://doi.org/10.51867/aqssr.3.1.5","is_oa":true,"landing_page_url":"https://doi.org/10.51867/aqssr.3.1.5","pdf_url":"https://quarterlyreview.net/ojs/index.php/aqssr/article/download/293/209","source":{"id":"https://openalex.org/S5407043160","display_name":"African Quarterly Social Science Review","issn_l":"3006-3493","issn":["3006-3493"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jpps-2"],"host_organization":"https://openalex.org/I4405259950","host_organization_name":"AJER Publishing","host_organization_lineage":["https://openalex.org/I4405259950"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"African Quarterly Social Science Review","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.51867/aqssr.3.1.5","doi":"https://doi.org/10.51867/aqssr.3.1.5","is_oa":true,"landing_page_url":"https://doi.org/10.51867/aqssr.3.1.5","pdf_url":"https://quarterlyreview.net/ojs/index.php/aqssr/article/download/293/209","source":{"id":"https://openalex.org/S5407043160","display_name":"African Quarterly Social Science Review","issn_l":"3006-3493","issn":["3006-3493"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jpps-2"],"host_organization":"https://openalex.org/I4405259950","host_organization_name":"AJER Publishing","host_organization_lineage":["https://openalex.org/I4405259950"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"African Quarterly Social Science Review","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.975600004196167,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7124216865.pdf","grobid_xml":"https://content.openalex.org/works/W7124216865.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W2012726875","https://openalex.org/W2622904814","https://openalex.org/W2913543657","https://openalex.org/W2913866185","https://openalex.org/W3041738425","https://openalex.org/W3095576413","https://openalex.org/W3135645945","https://openalex.org/W3148036973","https://openalex.org/W3161922596","https://openalex.org/W4280599122","https://openalex.org/W4281760524","https://openalex.org/W4312459573","https://openalex.org/W4318476317","https://openalex.org/W4401049992","https://openalex.org/W4404601996","https://openalex.org/W4415472164"],"related_works":["https://openalex.org/W7203776593","https://openalex.org/W7130513641","https://openalex.org/W3207980166","https://openalex.org/W205327125","https://openalex.org/W7148681761","https://openalex.org/W2997316576","https://openalex.org/W4283772772","https://openalex.org/W7152484558","https://openalex.org/W7172528801","https://openalex.org/W3039170994"],"abstract_inverted_index":{"The":[0,26,38,157,184],"study":[1,27,31,158,185],"aimed":[2],"to":[3,148,174],"examine":[4],"the":[5,54,86,99,115,127],"application":[6],"of":[7,56,85,213,217],"Total":[8],"Quality":[9],"Management":[10],"principles":[11],"in":[12,177,180],"selected":[13],"Zambian":[14],"higher":[15,76,181],"education":[16,77,182],"institutions":[17],"and":[18,32,46,65,83,92,95,141,152,170,210,227,233],"propose":[19],"a":[20,29,63,161,211],"framework":[21,164],"for":[22,40,49,114],"improving":[23],"student":[24,178],"satisfaction.":[25],"employed":[28],"mixed-method":[30],"used":[33],"an":[34,175],"explanatory":[35],"sequential":[36],"design.":[37],"population":[39],"quantitative":[41,106],"data":[42,59,67,104,107,125],"comprised":[43],"795":[44],"students":[45],"16":[47],"participants":[48,74],"qualitative":[50,66,124],"data,":[51],"based":[52],"on":[53],"principle":[55],"saturation.":[57],"Quantitative":[58],"was":[60,108,129],"collected":[61],"through":[62,68,206],"questionnaire":[64],"semi-structured":[69],"interview":[70],"guides":[71],"from":[72,75,98,126],"14":[73],"institutions,":[78,196],"comprising":[79],"quality":[80,191,223],"assurance":[81],"officers":[82],"one":[84],"following:":[87],"university":[88],"leadership,":[89,138],"administrative":[90],"staff,":[91],"faculty":[93],"members,":[94],"2":[96],"representatives":[97],"Higher":[100],"Education":[101],"Authority.":[102],"For":[103],"analysis,":[105],"analyzed":[109,130],"using":[110,131],"SPSS":[111],"(Statistical":[112],"Package":[113],"Social":[116],"Sciences)":[117],"version":[118],"26.0,":[119],"employing":[120],"descriptive":[121],"statistics,":[122],"while":[123,146,197],"interviews":[128],"thematic":[132],"analysis.":[133],"Findings":[134],"show":[135],"that":[136,160,187,193],"proactive":[137],"participatory":[139],"decision-making,":[140],"student-centered":[142],"approaches":[143],"enhance":[144],"satisfaction,":[145],"resistance":[147],"change,":[149],"resource":[150,207],"limitations,":[151],"inadequate":[153],"training":[154],"constrain":[155],"implementation.":[156],"concludes":[159],"context-sensitive":[162],"TQM":[163,219],"can":[165],"significantly":[166],"improve":[167],"academic":[168],"quality,":[169],"this":[171],"will":[172,194],"lead":[173],"improvement":[176],"satisfaction":[179],"institutions.":[183],"recommends":[186],"regulatory":[188],"bodies":[189],"put":[190],"standards":[192],"guide":[195],"institutional":[198,231],"leadership":[199],"translates":[200],"these":[201],"requirements":[202],"into":[203],"internal":[204],"strategies":[205],"allocation,":[208],"policies,":[209],"culture":[212],"quality.":[214],"Effective":[215],"implementation":[216],"core":[218],"pillars\u2014stakeholder":[220],"engagement,":[221],"governance,":[222],"assurance,":[224],"continuous":[225],"improvement,":[226],"adequate":[228],"support":[229],"systems\u2014strengthens":[230],"performance":[232],"service":[234],"delivery.":[235]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-01-15T00:00:00"}
