{"id":"https://openalex.org/W7123873571","doi":"https://doi.org/10.1109/ictbig68706.2025.11323616","title":"Customer Reviews for Sustainable Fashion Development: Case Study of Sejauh Mata Memandang","display_name":"Customer Reviews for Sustainable Fashion Development: Case Study of Sejauh Mata Memandang","publication_year":2025,"publication_date":"2025-12-12","ids":{"openalex":"https://openalex.org/W7123873571","doi":"https://doi.org/10.1109/ictbig68706.2025.11323616"},"language":"en","primary_location":{"id":"doi:10.1109/ictbig68706.2025.11323616","doi":"https://doi.org/10.1109/ictbig68706.2025.11323616","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ictbig68706.2025.11323616","pdf_url":null,"source":{"id":"https://openalex.org/S7407088252","display_name":"IEEE International Conference on ICT in Business Industry & Government (ICTBIG)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 IEEE 5th International Conference on ICT in Business Industry &amp;amp; Government (ICTBIG)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5122940794","display_name":"Baby Viola Barley Soeria Karta Legawa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Baby Viola Barley Soeria Karta Legawa","raw_affiliation_strings":["Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5122946754","display_name":"Jessica Cicilia Vega","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Jessica Cicilia Vega","raw_affiliation_strings":["Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5122950780","display_name":"Ribka Laura Immanuela Sagala","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ribka Laura Immanuela Sagala","raw_affiliation_strings":["Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Entrepreneurship Departement,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044378242","display_name":"Mulyani Karmagatri","orcid":"https://orcid.org/0000-0001-9730-1499","observed_orcids":["https://orcid.org/0000-0001-9730-1499"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mulyani Karmagatri","raw_affiliation_strings":["Bina Nusantara University,RIG SMEEI,Entrepreneurship Department,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,RIG SMEEI,Entrepreneurship Department,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":1.6954,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.76814022,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.37619999051094055,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.37619999051094055,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.2791000008583069,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.263700008392334,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sustainable-fashion","display_name":"sustainable fashion","score":0.7950000166893005},{"id":"https://openalex.org/keywords/customer-reviews","display_name":"customer reviews","score":0.8339999914169312},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"user-generated content","score":0.8960000276565552},{"id":"https://openalex.org/keywords/fashion-brands","display_name":"fashion brands","score":0.5540000200271606},{"id":"https://openalex.org/keywords/product-development","display_name":"product development","score":0.6759999990463257},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8259999752044678},{"id":"https://openalex.org/keywords/brand-engagement","display_name":"brand engagement","score":0.8460000157356262},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.7559999823570251},{"id":"https://openalex.org/keywords/service-speed","display_name":"service speed","score":0.6620000004768372},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.6620000004768372},{"id":"https://openalex.org/keywords/tokopedia","display_name":"Tokopedia","score":0.652999997138977},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.5630000233650208},{"id":"https://openalex.org/keywords/topic-modeling","display_name":"topic modeling","score":0.5910000205039978}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6191999912261963},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6061999797821045},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5594000220298767},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5139999985694885},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.4749000072479248},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.44110000133514404},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4307999908924103},{"id":"https://openalex.org/C500882744","wikidata":"https://www.wikidata.org/wiki/Q269236","display_name":"Latent Dirichlet allocation","level":3,"score":0.41609999537467957},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.39169999957084656},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.3702999949455261},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.3605000078678131},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3578999936580658},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.3440000116825104},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3287000060081482},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.3188000023365021},{"id":"https://openalex.org/C125308379","wikidata":"https://www.wikidata.org/wiki/Q363057","display_name":"Market segmentation","level":2,"score":0.3093000054359436},{"id":"https://openalex.org/C147101817","wikidata":"https://www.wikidata.org/wiki/Q13443840","display_name":"Product category","level":3,"score":0.30140000581741333},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.28600001335144043},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.2849000096321106},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.28040000796318054},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.26829999685287476},{"id":"https://openalex.org/C194304873","wikidata":"https://www.wikidata.org/wiki/Q1967338","display_name":"Product lifecycle","level":3,"score":0.2621999979019165},{"id":"https://openalex.org/C545102676","wikidata":"https://www.wikidata.org/wiki/Q1780667","display_name":"Product management","level":3,"score":0.2551000118255615},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.2547999918460846}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ictbig68706.2025.11323616","doi":"https://doi.org/10.1109/ictbig68706.2025.11323616","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ictbig68706.2025.11323616","pdf_url":null,"source":{"id":"https://openalex.org/S7407088252","display_name":"IEEE International Conference on ICT in Business Industry & Government (ICTBIG)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 IEEE 5th International Conference on ICT in Business Industry &amp;amp; Government (ICTBIG)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production","score":1.0}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320323076","display_name":"Binus University","ror":"https://ror.org/03zmf4s77"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W3113718331","https://openalex.org/W3175448678","https://openalex.org/W3184207188","https://openalex.org/W3190653706","https://openalex.org/W4212936440","https://openalex.org/W4221018359","https://openalex.org/W4221056004","https://openalex.org/W4285456735","https://openalex.org/W4297231309","https://openalex.org/W4297405369","https://openalex.org/W4313414186","https://openalex.org/W4364380789","https://openalex.org/W4366515249","https://openalex.org/W4367046588","https://openalex.org/W4378227218","https://openalex.org/W4378418425","https://openalex.org/W4378619455","https://openalex.org/W4382134326","https://openalex.org/W4383097906","https://openalex.org/W4386210896","https://openalex.org/W4386283566","https://openalex.org/W4386408663","https://openalex.org/W4386891836","https://openalex.org/W4388230536","https://openalex.org/W4388751537","https://openalex.org/W4388932165","https://openalex.org/W4389359374","https://openalex.org/W4391065449","https://openalex.org/W4391399151","https://openalex.org/W4391519072","https://openalex.org/W4392059986","https://openalex.org/W4392838740","https://openalex.org/W4399051370","https://openalex.org/W4399827684","https://openalex.org/W4402721316","https://openalex.org/W4409783227"],"related_works":["https://openalex.org/W7214052446","https://openalex.org/W4399827684","https://openalex.org/W7213950142","https://openalex.org/W4404520081","https://openalex.org/W7135419313","https://openalex.org/W7052563965","https://openalex.org/W4400174158","https://openalex.org/W7155212807","https://openalex.org/W7171073033","https://openalex.org/W7212243969"],"abstract_inverted_index":{"Sejauh":[0,56,164],"Mata":[1,57,165],"Memandang":[2,166],"is":[3],"a":[4,27],"local":[5],"fashion":[6,54,207],"brand":[7,55,70,177],"dedicated":[8],"to":[9,37,44,108,126,151,182,192],"sustainability":[10],"in":[11,30,48,143,156,205],"both":[12],"its":[13],"production":[14],"and":[15,67,72,75,83,114,179,186],"distribution":[16],"processes.":[17],"In":[18],"today's":[19],"rapidly":[20],"evolving":[21],"e-commerce":[22],"landscape,":[23],"customer":[24,42,77,99,129,157,187],"reviews":[25,130],"play":[26],"crucial":[28],"role":[29],"understanding":[31,194],"consumer":[32,197],"preferences.":[33],"This":[34,189],"study":[35,190],"aimed":[36],"analyze":[38],"consumer-generated":[39],"content,":[40],"specifically":[41],"reviews,":[43],"identify":[45],"key":[46],"factors":[47],"sustainable":[49],"product":[50,65,73,111,169,173],"development":[51,170],"for":[52],"the":[53,88,94,137,153,193,206],"Memandang,":[58],"which":[59,101],"identified":[60],"three":[61,89],"main":[62,154],"themes:":[63],"(1)":[64],"quality":[66],"appearance,":[68],"(2)":[69],"engagement":[71],"variety,":[74],"(3)":[76],"satisfaction":[78],"with":[79,140],"speed":[80,115],"of":[81,110,116,195],"service":[82,180],"material":[84],"quality.":[85],"Based":[86,159],"on":[87,98,160,199],"topics,":[90],"topic":[91],"2":[92],"obtained":[93],"highest":[95],"score,":[96],"focusing":[97],"satisfaction,":[100],"indicates":[102],"that":[103],"consumers":[104],"pay":[105],"close":[106],"attention":[107],"aspects":[109],"quality,":[112,174],"suitability,":[113],"service.":[117],"A":[118],"quantitative":[119],"approach":[120],"was":[121,149],"employed,":[122],"utilizing":[123],"web":[124],"scraping":[125],"collect":[127],"229":[128],"from":[131],"Tokopedia.":[132],"The":[133],"data":[134],"analysis":[135,162],"followed":[136],"CRISP-DM":[138],"methodology,":[139],"preprocessing":[141],"conducted":[142],"RapidMiner.":[144],"Latent":[145],"Dirichlet":[146],"Allocation":[147],"(LDA)":[148],"applied":[150],"categorize":[152],"topics":[155],"reviews.":[158],"sentiment":[161],"findings,":[163],"can":[167,202],"enhance":[168,183],"by":[171],"prioritizing":[172],"visual":[175],"appeal,":[176],"interaction,":[178],"efficiency":[181],"value":[184],"proposition":[185],"loyalty.":[188],"contributes":[191],"how":[196],"feedback":[198],"digital":[200],"platforms":[201],"inform":[203],"sustainability-driven":[204],"industry.":[208]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-01T11:40:01.658920","created_date":"2026-01-14T00:00:00"}
