{"id":"https://openalex.org/W7119904041","doi":"https://doi.org/10.1016/j.jbusres.2026.115973","title":"Operational improvement in the digital era: Interplay between social capital and digital technology capabilities","display_name":"Operational improvement in the digital era: Interplay between social capital and digital technology capabilities","publication_year":2026,"publication_date":"2026-01-10","ids":{"openalex":"https://openalex.org/W7119904041","doi":"https://doi.org/10.1016/j.jbusres.2026.115973"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2026.115973","doi":"https://doi.org/10.1016/j.jbusres.2026.115973","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2026.115973","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031290903","display_name":"Lixu Li","orcid":"https://orcid.org/0000-0002-1927-0604","observed_orcids":["https://orcid.org/0000-0002-1927-0604"]},"institutions":[{"id":"https://openalex.org/I4210131919","display_name":"Xi'an University of Technology","ror":"https://ror.org/038avdt50","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210131919"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lixu Li","raw_affiliation_strings":["School of Economics and Management, Xi\u2019an University of Technology, Xi\u2019an 710054, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xi\u2019an University of Technology, Xi\u2019an 710054, China","institution_ids":["https://openalex.org/I4210131919"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067896810","display_name":"Yaoqi Liu","orcid":"https://orcid.org/0000-0001-6961-747X","observed_orcids":["https://orcid.org/0000-0001-6961-747X","https://orcid.org/0009-0004-3026-029X"]},"institutions":[{"id":"https://openalex.org/I4210131537","display_name":"MBS School of Business","ror":"https://ror.org/037tw3m02","country_code":"FR","type":"education","lineage":["https://openalex.org/I4210131537"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Yaoqi Liu","raw_affiliation_strings":["MBS School of Business, 2300 Avenue des Moulins, 34185 Montpellier, France"],"raw_orcid":"https://orcid.org/0000-0001-6961-747X","affiliations":[{"raw_affiliation_string":"MBS School of Business, 2300 Avenue des Moulins, 34185 Montpellier, France","institution_ids":["https://openalex.org/I4210131537"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5122601835","display_name":"Yong Jin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Yong Jin","raw_affiliation_strings":["Faculty of Business, the Hong Kong Polytechnic University, Kowloon, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, the Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089267897","display_name":"Jiang Nan","orcid":"https://orcid.org/0000-0002-8386-1687","observed_orcids":["https://orcid.org/0000-0002-8386-1687"]},"institutions":[{"id":"https://openalex.org/I4210131919","display_name":"Xi'an University of Technology","ror":"https://ror.org/038avdt50","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210131919"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Nan Jiang","raw_affiliation_strings":["School of Economics and Management, Xi\u2019an University of Technology, Xi\u2019an 710054, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xi\u2019an University of Technology, Xi\u2019an 710054, China","institution_ids":["https://openalex.org/I4210131919"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5122420271","display_name":"T.C.Edwin Cheng","orcid":"https://orcid.org/0000-0001-5127-6419","observed_orcids":["https://orcid.org/0000-0001-5127-6419"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"T.C.Edwin Cheng","raw_affiliation_strings":["Faculty of Business, the Hong Kong Polytechnic University, Kowloon, Hong Kong"],"raw_orcid":"https://orcid.org/0000-0001-5127-6419","affiliations":[{"raw_affiliation_string":"Faculty of Business, the Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5067896810"],"corresponding_institution_ids":["https://openalex.org/I4210131537"],"apc_list":{"value":4440,"currency":"USD","value_usd":4440},"apc_paid":null,"fwci":3.2153,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.86721718,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"206","issue":null,"first_page":"115973","last_page":"115973"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.8217999935150146,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.8217999935150146,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.02630000002682209,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.023399999365210533,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-capital","display_name":"social capital","score":0.9729999899864197},{"id":"https://openalex.org/keywords/digital-technology-capability","display_name":"digital technology capability","score":0.9980000257492065},{"id":"https://openalex.org/keywords/operational-performance","display_name":"operational performance","score":0.9980000257492065},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.8080000281333923},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.4580000042915344},{"id":"https://openalex.org/keywords/chinese-firms","display_name":"Chinese enterprises","score":0.5569999814033508},{"id":"https://openalex.org/keywords/fuzzy-set-qualitative-comparative-analysis","display_name":"fuzzy-set qualitative comparative analysis","score":0.8790000081062317}],"concepts":[{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.7706999778747559},{"id":"https://openalex.org/C2778496695","wikidata":"https://www.wikidata.org/wiki/Q254128","display_name":"Dilemma","level":2,"score":0.66839998960495},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.5824000239372253},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5436999797821045},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5175999999046326},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48069998621940613},{"id":"https://openalex.org/C83646750","wikidata":"https://www.wikidata.org/wiki/Q193893","display_name":"Capital (architecture)","level":2,"score":0.45570001006126404},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.37599998712539673},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.351500004529953},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3328000009059906},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.3246999979019165},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.3230000138282776},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.32019999623298645},{"id":"https://openalex.org/C2778964270","wikidata":"https://www.wikidata.org/wiki/Q7097774","display_name":"Operational efficiency","level":2,"score":0.31290000677108765},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2867000102996826},{"id":"https://openalex.org/C3018587665","wikidata":"https://www.wikidata.org/wiki/Q7268696","display_name":"Qualitative analysis","level":3,"score":0.28610000014305115},{"id":"https://openalex.org/C203043789","wikidata":"https://www.wikidata.org/wiki/Q138461","display_name":"Digital economy","level":2,"score":0.2667999863624573},{"id":"https://openalex.org/C187206662","wikidata":"https://www.wikidata.org/wiki/Q55607920","display_name":"Social dilemma","level":2,"score":0.2660999894142151},{"id":"https://openalex.org/C186314094","wikidata":"https://www.wikidata.org/wiki/Q25423384","display_name":"Social reproduction","level":3,"score":0.26570001244544983},{"id":"https://openalex.org/C57495647","wikidata":"https://www.wikidata.org/wiki/Q295385","display_name":"Economic capital","level":3,"score":0.26089999079704285},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2556000053882599}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.jbusres.2026.115973","doi":"https://doi.org/10.1016/j.jbusres.2026.115973","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2026.115973","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8970999717712402,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G1739731826","display_name":null,"funder_award_id":"72302183","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G5728853660","display_name":null,"funder_award_id":"72371252","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320322598","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W1985419904","https://openalex.org/W2018201949","https://openalex.org/W2026253256","https://openalex.org/W2056149633","https://openalex.org/W2066960909","https://openalex.org/W2106096361","https://openalex.org/W2120234343","https://openalex.org/W2155516490","https://openalex.org/W2163297822","https://openalex.org/W2279868888","https://openalex.org/W2406451388","https://openalex.org/W2586492350","https://openalex.org/W2763818049","https://openalex.org/W2790214358","https://openalex.org/W2791271995","https://openalex.org/W2940549837","https://openalex.org/W2947337027","https://openalex.org/W2960336148","https://openalex.org/W2979276681","https://openalex.org/W2979950909","https://openalex.org/W2990913944","https://openalex.org/W3016344597","https://openalex.org/W3016723493","https://openalex.org/W3112524593","https://openalex.org/W3128930109","https://openalex.org/W3138993818","https://openalex.org/W3173966202","https://openalex.org/W3185716662","https://openalex.org/W3197499304","https://openalex.org/W4200601124","https://openalex.org/W4214861923","https://openalex.org/W4243667233","https://openalex.org/W4281738121","https://openalex.org/W4281800272","https://openalex.org/W4283014150","https://openalex.org/W4283579892","https://openalex.org/W4286215745","https://openalex.org/W4293724465","https://openalex.org/W4296995463","https://openalex.org/W4313418865","https://openalex.org/W4316497066","https://openalex.org/W4321599671","https://openalex.org/W4323345811","https://openalex.org/W4381618739","https://openalex.org/W4384155980","https://openalex.org/W4386191907","https://openalex.org/W4388145443","https://openalex.org/W4388160895","https://openalex.org/W4388689180","https://openalex.org/W4388754231","https://openalex.org/W4388793727","https://openalex.org/W4389461381","https://openalex.org/W4389870953","https://openalex.org/W4389941670","https://openalex.org/W4390734724","https://openalex.org/W4391708028","https://openalex.org/W4392504538","https://openalex.org/W4399123843","https://openalex.org/W4400187223","https://openalex.org/W4401220587","https://openalex.org/W4401869488","https://openalex.org/W4402091969","https://openalex.org/W4402479258","https://openalex.org/W4402703334"],"related_works":["https://openalex.org/W6968206021","https://openalex.org/W6991610563","https://openalex.org/W7164673378","https://openalex.org/W4398248655","https://openalex.org/W4226197988","https://openalex.org/W7117121436","https://openalex.org/W4405441034","https://openalex.org/W2923681219","https://openalex.org/W4214861923","https://openalex.org/W7037429722"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2026-01-10T00:00:00"}
