{"id":"https://openalex.org/W7119660941","doi":"https://doi.org/10.1145/3787586.3787589","title":"Conversation Design: The Evolving Paradigm in Technical and Professional Communication","display_name":"Conversation Design: The Evolving Paradigm in Technical and Professional Communication","publication_year":2025,"publication_date":"2025-12-01","ids":{"openalex":"https://openalex.org/W7119660941","doi":"https://doi.org/10.1145/3787586.3787589"},"language":"en","primary_location":{"id":"doi:10.1145/3787586.3787589","doi":"https://doi.org/10.1145/3787586.3787589","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3787586.3787589","pdf_url":null,"source":{"id":"https://openalex.org/S4210230198","display_name":"Communication Design Quarterly","issn_l":"2166-1642","issn":["2166-1642","2166-1200"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communication Design Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070655837","display_name":"Nadya Shalamova","orcid":"https://orcid.org/0000-0002-8187-1785","observed_orcids":["https://orcid.org/0000-0002-8187-1785"]},"institutions":[{"id":"https://openalex.org/I50702494","display_name":"Milwaukee School of Engineering","ror":"https://ror.org/04h7cfr36","country_code":"US","type":"education","lineage":["https://openalex.org/I50702494"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nadya Shalamova","raw_affiliation_strings":["Milwaukee School of Engineering"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Milwaukee School of Engineering","institution_ids":["https://openalex.org/I50702494"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008707160","display_name":"Gustav Verhulsdonck","orcid":"https://orcid.org/0000-0002-8062-3202","observed_orcids":["https://orcid.org/0000-0002-8062-3202"]},"institutions":[{"id":"https://openalex.org/I1629065","display_name":"Central Michigan University","ror":"https://ror.org/02xawj266","country_code":"US","type":"education","lineage":["https://openalex.org/I1629065"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gustav Verhulsdonck","raw_affiliation_strings":["Central Michigan University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Central Michigan University","institution_ids":["https://openalex.org/I1629065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6985,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.86839905,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"13","issue":"4","first_page":"19","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.4426000118255615,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.4426000118255615,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.1136000007390976,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.08219999819993973,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversational-design","display_name":"conversational design","score":0.9269999861717224},{"id":"https://openalex.org/keywords/technical-and-professional-communication","display_name":"technical and professional communication","score":0.9480000138282776},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.796999990940094},{"id":"https://openalex.org/keywords/curriculum-integration","display_name":"curriculum integration","score":0.6970000267028809},{"id":"https://openalex.org/keywords/conversational-interfaces","display_name":"conversational interfaces","score":0.7929999828338623},{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9980000257492065},{"id":"https://openalex.org/keywords/voice-assistants","display_name":"voice assistants","score":0.9990000128746033},{"id":"https://openalex.org/keywords/human-centered-interaction","display_name":"human-centered interaction","score":0.6499999761581421},{"id":"https://openalex.org/keywords/rhetorical-theory","display_name":"rhetorical theory","score":0.4480000138282776},{"id":"https://openalex.org/keywords/teaching-methods","display_name":"teaching methods","score":0.8230000138282776}],"concepts":[{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.840399980545044},{"id":"https://openalex.org/C192562157","wikidata":"https://www.wikidata.org/wiki/Q316694","display_name":"Rhetorical question","level":2,"score":0.6793000102043152},{"id":"https://openalex.org/C2781419009","wikidata":"https://www.wikidata.org/wiki/Q17153102","display_name":"Professional communication","level":2,"score":0.6686999797821045},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6503000259399414},{"id":"https://openalex.org/C64364511","wikidata":"https://www.wikidata.org/wiki/Q1132530","display_name":"Technical communication","level":2,"score":0.6190000176429749},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.5523999929428101},{"id":"https://openalex.org/C2780829048","wikidata":"https://www.wikidata.org/wiki/Q1624720","display_name":"Conversation analysis","level":3,"score":0.5116000175476074},{"id":"https://openalex.org/C47177190","wikidata":"https://www.wikidata.org/wiki/Q207137","display_name":"Curriculum","level":2,"score":0.5033000111579895},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40130001306533813},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3774000108242035},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3718000054359436},{"id":"https://openalex.org/C51067260","wikidata":"https://www.wikidata.org/wiki/Q828812","display_name":"Professional development","level":2,"score":0.35589998960494995},{"id":"https://openalex.org/C64543145","wikidata":"https://www.wikidata.org/wiki/Q162942","display_name":"Intersection (aeronautics)","level":2,"score":0.3425999879837036},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.3425999879837036},{"id":"https://openalex.org/C168725872","wikidata":"https://www.wikidata.org/wiki/Q991663","display_name":"Sophistication","level":2,"score":0.3061000108718872},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.2865999937057495},{"id":"https://openalex.org/C98545295","wikidata":"https://www.wikidata.org/wiki/Q1193158","display_name":"Technical writing","level":3,"score":0.28519999980926514},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.27160000801086426},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.2694999873638153},{"id":"https://openalex.org/C175815440","wikidata":"https://www.wikidata.org/wiki/Q4115749","display_name":"Business communication","level":2,"score":0.26409998536109924}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3787586.3787589","doi":"https://doi.org/10.1145/3787586.3787589","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3787586.3787589","pdf_url":null,"source":{"id":"https://openalex.org/S4210230198","display_name":"Communication Design Quarterly","issn_l":"2166-1642","issn":["2166-1642","2166-1200"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communication Design Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.9235000014305115}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6177523136138916}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W1978099531","https://openalex.org/W2028843083","https://openalex.org/W2036344273","https://openalex.org/W2061404642","https://openalex.org/W2068687198","https://openalex.org/W2149305514","https://openalex.org/W2315357382","https://openalex.org/W2407096849","https://openalex.org/W2433671408","https://openalex.org/W2558528729","https://openalex.org/W2635153012","https://openalex.org/W2773523097","https://openalex.org/W2889877402","https://openalex.org/W2913849230","https://openalex.org/W2919213596","https://openalex.org/W2942671448","https://openalex.org/W2979906316","https://openalex.org/W3103891289","https://openalex.org/W3199812860","https://openalex.org/W3213448597","https://openalex.org/W4205186450","https://openalex.org/W4220690973","https://openalex.org/W4235073904","https://openalex.org/W4236079348","https://openalex.org/W4282559157","https://openalex.org/W4285553096","https://openalex.org/W4295210883","https://openalex.org/W4319287582","https://openalex.org/W4328051263","https://openalex.org/W4365388135","https://openalex.org/W4366597599","https://openalex.org/W4385221481","https://openalex.org/W4385582092","https://openalex.org/W4387345017","https://openalex.org/W4387546244","https://openalex.org/W4387546395","https://openalex.org/W4388160611","https://openalex.org/W4388218512","https://openalex.org/W4388284104","https://openalex.org/W4388462014","https://openalex.org/W4388579612","https://openalex.org/W4388579615","https://openalex.org/W4388996926","https://openalex.org/W4389113453","https://openalex.org/W4394624198","https://openalex.org/W4398162187","https://openalex.org/W4400200917","https://openalex.org/W4401210496","https://openalex.org/W4406454629"],"related_works":[],"abstract_inverted_index":{"As":[0],"Technical":[1],"and":[2,17,36,48,61,74,90],"Professional":[3],"Communication":[4],"(TPC)":[5],"adopts":[6],"User":[7],"Experience":[8],"(UX)":[9],"methods,":[10],"gaps":[11],"persist":[12],"in":[13,58],"integrating":[14],"UX-specific":[15],"knowledge":[16],"practices":[18],"into":[19,65],"curricula.":[20],"This":[21],"article":[22,79],"advocates":[23],"for":[24,44,70],"Conversation":[25],"Design":[26],"(CxD)":[27],"as":[28,96],"a":[29,92,97],"crucial":[30],"yet":[31],"overlooked":[32],"intersection":[33],"of":[34],"TPC":[35,66],"UX.":[37],"CxD":[38,64],"focuses":[39],"on":[40],"creating":[41],"human-centered":[42],"interactions":[43],"chatbots,":[45],"voice":[46],"assistants":[47],"other":[49],"conversational":[50],"interfaces,":[51],"aligning":[52],"well":[53],"with":[54],"TPC's":[55],"rhetorical":[56],"foundations":[57],"audience,":[59],"purpose,":[60],"context.":[62],"Integrating":[63],"curricula":[67],"equips":[68],"students":[69],"emerging":[71],"industry":[72],"demands":[73],"drives":[75],"academic":[76],"innovation.":[77],"The":[78],"defines":[80],"CxD,":[81],"examines":[82],"its":[83],"relevance":[84],"to":[85],"TPC,":[86],"offers":[87],"instructional":[88],"strategies,":[89],"presents":[91],"course-based":[93],"case":[94],"study":[95],"curricular":[98],"model.":[99]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2026-01-10T00:00:00"}