{"id":"https://openalex.org/W7119255554","doi":null,"title":"A institucionaliza\u00e7\u00e3o de pr\u00e1ticas, ferramentas e processos na gest\u00e3o de servi\u00e7os e opera\u00e7\u00f5es no turismo: um estudo em museus de Juiz de Fora","display_name":"A institucionaliza\u00e7\u00e3o de pr\u00e1ticas, ferramentas e processos na gest\u00e3o de servi\u00e7os e opera\u00e7\u00f5es no turismo: um estudo em museus de Juiz de Fora","publication_year":2024,"publication_date":"2024-02-23","ids":{"openalex":"https://openalex.org/W7119255554"},"language":"pt","primary_location":{"id":"pmh:oai:hermes.cpd.ufjf.br:ufjf/16704","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.ufjf.br/jspui/handle/ufjf/16704","pdf_url":"https://repositorio.ufjf.br/jspui/bitstream/ufjf/16704/1/raphaelladelimaalvarengatone.pdf","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:UFJF","raw_type":"info:eu-repo/semantics/masterThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://repositorio.ufjf.br/jspui/bitstream/ufjf/16704/1/raphaelladelimaalvarengatone.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048901656","display_name":"Raphaella de Lima Alvarenga Tone","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Tone, Raphaella de Lima Alvarenga","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5048901656"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.6958000063896179,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.6958000063896179,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.12269999831914902,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.062300000339746475,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/museum-management","display_name":"museum management","score":0.7590000033378601},{"id":"https://openalex.org/keywords/institutional-theory","display_name":"institutional theory","score":0.7310000061988831},{"id":"https://openalex.org/keywords/museum-operations","display_name":"museum operations","score":0.3529999852180481},{"id":"https://openalex.org/keywords/tourism-management","display_name":"tourism management","score":0.4860000014305115},{"id":"https://openalex.org/keywords/museum-visitor-perception","display_name":"museum visitor perception","score":0.3479999899864197},{"id":"https://openalex.org/keywords/museum-staff-training","display_name":"museum staff training","score":0.3100000023841858}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.38100001215934753},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.33899998664855957},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.30140000581741333},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.29919999837875366},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24650000035762787},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.23430000245571136},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.21819999814033508},{"id":"https://openalex.org/C2778355321","wikidata":"https://www.wikidata.org/wiki/Q17079427","display_name":"Identity (music)","level":2,"score":0.21529999375343323},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.20579999685287476},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.20200000703334808}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:hermes.cpd.ufjf.br:ufjf/16704","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.ufjf.br/jspui/handle/ufjf/16704","pdf_url":"https://repositorio.ufjf.br/jspui/bitstream/ufjf/16704/1/raphaelladelimaalvarengatone.pdf","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:UFJF","raw_type":"info:eu-repo/semantics/masterThesis"}],"best_oa_location":{"id":"pmh:oai:hermes.cpd.ufjf.br:ufjf/16704","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.ufjf.br/jspui/handle/ufjf/16704","pdf_url":"https://repositorio.ufjf.br/jspui/bitstream/ufjf/16704/1/raphaelladelimaalvarengatone.pdf","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:UFJF","raw_type":"info:eu-repo/semantics/masterThesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7119255554.pdf","grobid_xml":"https://content.openalex.org/works/W7119255554.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3122110858","https://openalex.org/W2802547893","https://openalex.org/W1746001635","https://openalex.org/W7015458665","https://openalex.org/W7072075659","https://openalex.org/W6941190686","https://openalex.org/W7039659899","https://openalex.org/W7014999424","https://openalex.org/W1865105673","https://openalex.org/W7120642319"],"abstract_inverted_index":{"O":[0],"turismo":[1,386],"\u00e9":[2,24,99,141],"um":[3,100,121,147,195,203,218,239,256,294,368,374],"fen\u00f4meno":[4],"complexo":[5],"e":[6,34,49,54,63,67,112,146,182,202,215,224,252,266,298,314,335,350,373,378],"\u00edmpar":[7],"para":[8,26,185,197,217,292,308,382],"fomentar":[9],"muitas":[10],"economias":[11],"globalmente.":[12],"Seu":[13],"desenvolvimento,":[14],"assim":[15,128],"como":[16,43,85,129,356],"o":[17,27,57,155,187,232,243,259,272],"dos":[18,91,97,122,200,270,329,362],"atores":[19,377],"de":[20,39,45,87,107,151,157,161,165,167,172,183,211,241,282,311,325,327,343,358,366,376],"sua":[21,137],"cadeia":[22,48],"produtiva,":[23],"essencial":[25],"processo":[28],"produtivo":[29],"ser":[30],"adequado":[31],"ao":[32,35,105],"cen\u00e1rio":[33,300],"p\u00fablico-alvo.":[36],"A":[37,345],"gest\u00e3o":[38,162,212,242,297,326,361],"opera\u00e7\u00f5es":[40,328],"surge,":[41],"justamente,":[42],"forma":[44,86,357],"tornar":[46],"a":[47,72,76,89,95,109,136,174,276,309,360,364,383],"os":[50,249,268,280,290,304],"processos":[51],"mais":[52,213,338,371,380],"eficazes":[53],"eficientes,":[55],"deixando":[56],"produto":[58],"com":[59,258,267,289],"maior":[60],"valor":[61],"agregado":[62],"diminuindo":[64],"poss\u00edveis":[65,170],"gastos":[66],"recursos":[68,312],"n\u00e3o":[69,245,263],"essenciais.":[70],"J\u00e1":[71],"Teoria":[73],"Institucional":[74],"coloca":[75],"parte":[77],"estrutural":[78],"socialmente":[79],"constru\u00edda":[80],"no":[81],"contexto":[82],"da":[83,189,205,264,296,301,331,352],"institui\u00e7\u00e3o":[84],"complementar":[88],"an\u00e1lise":[90,222],"processos.":[92],"Desta":[93],"forma,":[94],"combina\u00e7\u00e3o":[96],"estudos":[98],"diferencial":[101],"na":[102,114,387],"gest\u00e3o,":[103,138,175],"devido":[104],"fato":[106],"conciliar":[108],"perspectiva":[110],"funcional":[111],"anal\u00edtica":[113],"compreens\u00e3o":[115],"das":[116],"organiza\u00e7\u00f5es.":[117],"Os":[118],"museus":[119,164,204,230,281,330],"s\u00e3o":[120,333],"componentes":[123],"do":[124,149,299,347,385],"sistema":[125,348],"tur\u00edstico":[126],"e,":[127],"esse":[130],"sistema,":[131],"merecem":[132],"uma":[133,178,221],"aten\u00e7\u00e3o":[134],"quanto":[135],"visto":[139],"que":[140,233,236,273,322],"poss\u00edvel":[142],"identificar":[143,198],"lacunas":[144],"operacionais":[145],"subaproveitamento":[148],"potencial":[150],"institui\u00e7\u00f5es":[152],"museol\u00f3gicas.":[153],"Com":[154],"objetivo":[156,188],"diagnosticar":[158],"as":[159,323],"pr\u00e1ticas":[160,324],"em":[163,228,247],"Juiz":[166],"Fora,":[168],"identificando":[169],"formas":[171],"potencializar":[173,359],"foi":[176,193,319,354],"realizada":[177],"pesquisa":[179],"documental,":[180],"lexical":[181,225],"campo":[184],"atingir":[186],"pesquisa.":[190],"Assim,":[191],"primeiramente":[192],"realizado":[194,255],"estudo":[196],"quais":[199],"vinte":[201],"cidade":[206,332],"possu\u00edam":[207],"plano":[208],"museol\u00f3gico,":[209],"instrumento":[210,240],"completo":[214,251],"ideal":[216],"museu.":[219],"Depois,":[220],"documental":[223],"foram":[226],"feitas":[227],"quatro":[229],"selecionados,":[231],"possibilitou":[234,274],"perceber":[235],"mesmo":[237,244],"detendo":[238],"era":[246],"todos":[248],"casos":[250,337],"atualizado.":[253],"Foi":[254],"question\u00e1rio":[257],"p\u00fablico":[260],"(moradores":[261],"ou":[262],"cidade)":[265],"funcion\u00e1rios":[269],"museus,":[271,363],"entender":[275],"atual":[277],"percep\u00e7\u00e3o":[278],"sobre":[279],"diferentes":[283],"\u00e2ngulos.":[284],"Foram":[285],"tamb\u00e9m":[286],"realizadas":[287],"entrevistas":[288],"gestores":[291],"compreender":[293],"pouco":[295],"institui\u00e7\u00e3o,":[302],"dentre":[303],"resultados":[305],"cabe":[306],"destaque":[307],"escassez":[310],"financeiros":[313],"humanos":[315],"apontada.":[316],"Ao":[317],"final":[318,370],"permitido":[320],"inferir":[321],"incipientes":[334],"nos":[336],"avan\u00e7ados":[339],"ainda":[340],"h\u00e1":[341],"espa\u00e7o":[342],"melhoria.":[344],"aplica\u00e7\u00e3o":[346],"Planejamento":[349],"Controle":[351],"Produ\u00e7\u00e3o":[353],"apontada":[355],"fim":[365],"conseguir":[367],"visitante/cliente":[369],"satisfeito":[372],"conjunto":[375],"fatores":[379],"favor\u00e1veis":[381],"execu\u00e7\u00e3o":[384],"cidade.":[388]},"counts_by_year":[],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2026-01-08T00:00:00"}
