{"id":"https://openalex.org/W7051799440","doi":null,"title":"Quality and Impact in E-Government","display_name":"Quality and Impact in E-Government","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W7051799440"},"language":"en","primary_location":{"id":"pmh:oai:real.mtak.hu:82811","doi":null,"is_oa":true,"landing_page_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","pdf_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","source":{"id":"https://openalex.org/S4306400081","display_name":"Repository of the Academy's Library (Library of the Hungarian Academy of Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210140733","host_organization_name":"Library and Information Centre of the Hungarian Academy of Sciences","host_organization_lineage":["https://openalex.org/I4210140733"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"},"volume":null,"type":"book-chapter","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000755169","display_name":"Anna Orb\u00e1n","orcid":"https://orcid.org/0000-0002-7271-1421","observed_orcids":["https://orcid.org/0000-0002-7271-1421"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Orb\u00e1n, Anna","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5000755169"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.81431645,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.9750000238418579},{"id":"https://openalex.org/keywords/delone-and-mclean-model","display_name":"DeLone and McLean model","score":0.9480000138282776},{"id":"https://openalex.org/keywords/higher-education-enrollment","display_name":"higher education enrollment","score":0.9399999976158142},{"id":"https://openalex.org/keywords/public-administration","display_name":"public administration","score":0.8050000071525574},{"id":"https://openalex.org/keywords/information-systems-quality","display_name":"information system quality","score":0.7429999709129333},{"id":"https://openalex.org/keywords/user-centered-design","display_name":"user-centered design","score":0.5979999899864197},{"id":"https://openalex.org/keywords/citizen-perspective","display_name":"citizen perspective","score":0.3970000147819519},{"id":"https://openalex.org/keywords/hungary","display_name":"Hungary","score":0.46799999475479126},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.48100000619888306},{"id":"https://openalex.org/keywords/user-attitudes","display_name":"user attitudes","score":0.5049999952316284},{"id":"https://openalex.org/keywords/digital-democracy","display_name":"digital democracy","score":0.5270000100135803}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.33239999413490295},{"id":"https://openalex.org/C144251240","wikidata":"https://www.wikidata.org/wiki/Q7068229","display_name":"Nucleofection","level":4,"score":0.2653000056743622},{"id":"https://openalex.org/C106131492","wikidata":"https://www.wikidata.org/wiki/Q3072260","display_name":"Filter (signal processing)","level":2,"score":0.25999999046325684},{"id":"https://openalex.org/C188198153","wikidata":"https://www.wikidata.org/wiki/Q1613840","display_name":"Limiting","level":2,"score":0.2298000007867813},{"id":"https://openalex.org/C126042441","wikidata":"https://www.wikidata.org/wiki/Q1324888","display_name":"Frame (networking)","level":2,"score":0.22429999709129333},{"id":"https://openalex.org/C2778283623","wikidata":"https://www.wikidata.org/wiki/Q18032200","display_name":"TSG101","level":5,"score":0.21879999339580536},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.21789999306201935},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.21060000360012054},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.2094999998807907},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.2079000025987625}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:real.mtak.hu:82811","doi":null,"is_oa":true,"landing_page_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","pdf_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","source":{"id":"https://openalex.org/S4306400081","display_name":"Repository of the Academy's Library (Library of the Hungarian Academy of Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210140733","host_organization_name":"Library and Information Centre of the Hungarian Academy of Sciences","host_organization_lineage":["https://openalex.org/I4210140733"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":{"id":"pmh:oai:real.mtak.hu:82811","doi":null,"is_oa":true,"landing_page_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","pdf_url":"http://real.mtak.hu/82811/7/5_PDFsam_2016_Quality_and_Impact_in_E_Government_NISPAcee_CD_u.pdf","source":{"id":"https://openalex.org/S4306400081","display_name":"Repository of the Academy's Library (Library of the Hungarian Academy of Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210140733","host_organization_name":"Library and Information Centre of the Hungarian Academy of Sciences","host_organization_lineage":["https://openalex.org/I4210140733"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7051799440.pdf","grobid_xml":"https://content.openalex.org/works/W7051799440.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3111994624","https://openalex.org/W2035731507","https://openalex.org/W7117975826","https://openalex.org/W2103418443","https://openalex.org/W7217954028","https://openalex.org/W990156660","https://openalex.org/W4399263275","https://openalex.org/W7038389986","https://openalex.org/W4367725294","https://openalex.org/W67131847"],"abstract_inverted_index":{"After":[0],"three":[1,190],"decades":[2],"of":[3,23,46,59,78,84,111,132,141,153,160,168,189,223,242,248,281,304,337,343,358,380,400],"research":[4,206],"on":[5,30,179,220,264,309],"e-government,":[6],"it":[7,33],"is":[8,34,40,94,187,196,238,361],"now":[9],"\\ntimely":[10],"to":[11,52,80,173,199,295],"reflect":[12],"how":[13,107,297],"we":[14],"can":[15,115,327,366],"measure":[16],"and":[17,21,43,74,97,148,228,293,312],"benchmark":[18],"the":[19,44,57,90,95,108,130,133,139,150,158,161,175,209,213,221,256,270,279,283,324,335,341,362,364,371,376,398,401],"\\nefficiency":[20],"effectiveness":[22],"information":[24,60,85,306,338,350],"systems":[25,61,351],"in":[26,121,138,183,212,330,333,352,385],"public":[27,142,331,353,386],"\\nadministration.":[28,143,354],"Based":[29],"related":[31],"literature":[32],"evident":[35],"that":[36,323],"\\nthe":[37,82,246],"theoretical":[38,200,356],"background":[39],"extremely":[41],"diverse":[42],"\\napplication":[45],"theories":[47],"by":[48,245],"e-government":[49,267,393],"researchers":[50,368],"appears":[51],"\\nbe":[53],"very":[54],"different.":[55],"\\nAssessing":[56],"quality":[58,311,399],"generally":[62],"remains":[63],"a":[64,76,119,125,239,265,381],"\\nchallenging":[65],"task":[66],"for":[67,275,347,391],"IS":[68,135,163,257,406],"researchers.":[69],"Professionals":[70],"have":[71,105,128],"\\ndifferent":[72],"perspectives":[73],"use":[75,247],"variety":[77],"methods":[79,207,285],"evaluate":[81],"success":[83,136,151,164,258,303,342,407],"systems.":[86],"In":[87,278],"academic":[88],"circles":[89],"most":[91,377],"\\nwidespread":[92],"method":[93],"DeLone":[96],"McLean":[98],"(D&M)":[99],"Information":[100],"\\nSystems":[101],"Success":[102,216],"Model.":[103],"Scientists":[104],"demonstrated":[106],"six":[109],"\\ndimensions":[110],"this":[112,359],"updated":[113],"model":[114,137,326],"be":[116,328],"used":[117],"as":[118],"framework":[120],"\\ne-commerce.":[122],"Unfortunately,":[123],"only":[124],"few":[126],"studies":[127],"tested":[129],"\\nadaptability":[131],"D&M":[134,162],"area":[140],"\\nThis":[144],"study":[145,186,262,360],"will":[146],"identify":[147],"analyse":[149],"factors":[152,314,403],"e-":[154,224],"\\ngovernment.":[155],"To":[156,388],"examine":[157],"validity":[159],"model,":[165,408],"\\na":[166],"sample":[167],"400":[169],"users":[170],"were":[171,286],"asked":[172],"assess":[174],"e-enrolment":[176,409],"\\nsystem":[177],"based":[178,254],"their":[180],"personal":[181],"experience":[182],"Hungary.":[184],"\\nThe":[185,235,302,355],"composed":[188],"main":[191],"parts.":[192],"The":[193,202,250,319],"first":[194],"part":[195,237],"an":[197,305],"\\nintroduction":[198],"foundations.":[201],"second":[203],"one":[204],"\\ndescribes":[205],"with":[208],"model\u2019s":[210],"variables":[211,299],"E-":[214],"\\ngovernment":[215,225],"Metrics":[217],"table":[218],"focus":[219],"objectives":[222],"(e.g.":[226],"efficient":[227],"effective":[229],"services,":[230],"improved":[231],"\\ndemocracy,":[232],"user-friendly":[233],"approaches).":[234],"third":[236],"quantitative":[240],"approach":[241],"data":[243,289],"collection":[244],"questionnaires.":[249],"questionnaire":[251],"was":[252],"designed":[253],"\\non":[255],"model.":[259],"This":[260],"empirical":[261],"focuses":[263],"\\nsingle":[266],"service,":[268],"namely":[269],"online":[271],"enrolment":[272],"system":[273,307,345,384],"\\ndesigned":[274],"higher":[276],"education.":[277],"process":[280],"analysis,":[282,290],"\\nfollowing":[284],"used:":[287],"descriptive":[288],"factor":[291],"\\nanalysis":[292],"correlation":[294],"test":[296],"strongly":[298],"are":[300],"\\nrelated.":[301],"depends":[308],"its":[310],"\\nother":[313],"(for":[315],"example":[316],"user":[317],"attitude).":[318],"overall":[320],"results":[321],"\\nshow":[322],"proposed":[325],"beneficial":[329],"\\nadministration":[332],"evaluating":[334],"implementation":[336],"\\nsystems.":[339],"Measuring":[340],"such":[344],"useful":[346],"\\ndeveloping":[348],"user-centred":[349],"conclusion":[357],"following:":[363],"\\nmodel":[365],"help":[367],"understand":[369],"from":[370],"citizens\u2019":[372],"point":[373],"\\nof":[374],"view":[375],"important":[378],"characteristics":[379],"successful":[382],"\\ninformation":[383],"administration.":[387],"motivate":[389],"\\ncitizens":[390],"using":[392],"solutions":[394],"practitioners":[395],"must":[396],"\\nimprove":[397],"key":[402],"identified.":[404],"\\nKeywords:":[405],"system,":[410],"performance":[411]},"counts_by_year":[],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2025-10-10T00:00:00"}