{"id":"https://openalex.org/W7016971887","doi":null,"title":"An Action-Systems Level Examination of Emergent Service Innovation within Multi-unit Service Organisations","display_name":"An Action-Systems Level Examination of Emergent Service Innovation within Multi-unit Service Organisations","publication_year":2024,"publication_date":"2024-07-01","ids":{"openalex":"https://openalex.org/W7016971887"},"language":"en","primary_location":{"id":"pmh:oai:www.open-access.bcu.ac.uk:15887","doi":null,"is_oa":true,"landing_page_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","pdf_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","source":{"id":"https://openalex.org/S4306402654","display_name":"BCU Open Access Repository (Birmingham City University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12870472","host_organization_name":"Birmingham City University","host_organization_lineage":["https://openalex.org/I12870472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Morris, Barny","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I12870472","display_name":"Birmingham City University","ror":"https://ror.org/00t67pt25","country_code":"GB","type":"education","lineage":["https://openalex.org/I12870472"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Morris, Barny","raw_affiliation_strings":["Awarded by Birmingham City University Faculty of Business , Law and Social Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Awarded by Birmingham City University Faculty of Business , Law and Social Sciences","institution_ids":["https://openalex.org/I12870472"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I12870472"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.6991999745368958,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.6991999745368958,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.13220000267028809,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11466","display_name":"Innovative Education and Learning Practices","score":0.056299999356269836,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.9750000238418579},{"id":"https://openalex.org/keywords/adaptive-practices","display_name":"adaptive practices","score":0.734000027179718},{"id":"https://openalex.org/keywords/service-customisation","display_name":"service customisation","score":0.6959999799728394},{"id":"https://openalex.org/keywords/service-standardization","display_name":"service standardization","score":0.9980000257492065},{"id":"https://openalex.org/keywords/activity-systems","display_name":"activity systems","score":0.6600000262260437},{"id":"https://openalex.org/keywords/cultural-historical-activity-theory","display_name":"cultural-historical activity theory","score":0.8619999885559082},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.6539999842643738},{"id":"https://openalex.org/keywords/informal-learning","display_name":"informal learning","score":0.6470000147819519},{"id":"https://openalex.org/keywords/hospitality","display_name":"hospitality","score":0.36399999260902405},{"id":"https://openalex.org/keywords/innovation-matrix","display_name":"innovation matrix","score":0.550000011920929},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.4560000002384186},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.8209999799728394},{"id":"https://openalex.org/keywords/contingency-theory","display_name":"contingency theory","score":0.3149999976158142}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5784000158309937},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5527999997138977},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5443000197410583},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.48649999499320984},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.4661000072956085},{"id":"https://openalex.org/C100609095","wikidata":"https://www.wikidata.org/wiki/Q1335050","display_name":"Embodied cognition","level":2,"score":0.4503999948501587},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.424699991941452},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4194999933242798},{"id":"https://openalex.org/C2775917145","wikidata":"https://www.wikidata.org/wiki/Q4680750","display_name":"Adaptive management","level":2,"score":0.4099999964237213},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.3716999888420105},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.32659998536109924},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.31310001015663147},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.31200000643730164},{"id":"https://openalex.org/C63108463","wikidata":"https://www.wikidata.org/wiki/Q581233","display_name":"Complex adaptive system","level":2,"score":0.3095000088214874},{"id":"https://openalex.org/C50335755","wikidata":"https://www.wikidata.org/wiki/Q483247","display_name":"Phenomenon","level":2,"score":0.3012000024318695},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.3003000020980835},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.29660001397132874},{"id":"https://openalex.org/C2778849394","wikidata":"https://www.wikidata.org/wiki/Q5155633","display_name":"Comparative case","level":2,"score":0.29260000586509705},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.29190000891685486},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.27410000562667847},{"id":"https://openalex.org/C59050026","wikidata":"https://www.wikidata.org/wiki/Q5048330","display_name":"Case analysis","level":2,"score":0.27379998564720154},{"id":"https://openalex.org/C167393769","wikidata":"https://www.wikidata.org/wiki/Q4680768","display_name":"Adaptive strategies","level":2,"score":0.27230000495910645},{"id":"https://openalex.org/C106033793","wikidata":"https://www.wikidata.org/wiki/Q457332","display_name":"Ambidexterity","level":2,"score":0.2703999876976013},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.2655999958515167},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.2551000118255615},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2547999918460846},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.2540000081062317},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2533000111579895},{"id":"https://openalex.org/C2776280689","wikidata":"https://www.wikidata.org/wiki/Q936635","display_name":"Community of practice","level":2,"score":0.251800000667572},{"id":"https://openalex.org/C3018905339","wikidata":"https://www.wikidata.org/wiki/Q155207","display_name":"Case study research","level":2,"score":0.25110000371932983}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:www.open-access.bcu.ac.uk:15887","doi":null,"is_oa":true,"landing_page_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","pdf_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","source":{"id":"https://openalex.org/S4306402654","display_name":"BCU Open Access Repository (Birmingham City University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12870472","host_organization_name":"Birmingham City University","host_organization_lineage":["https://openalex.org/I12870472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"}],"best_oa_location":{"id":"pmh:oai:www.open-access.bcu.ac.uk:15887","doi":null,"is_oa":true,"landing_page_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","pdf_url":"https://www.open-access.bcu.ac.uk/15887/1/Barny%20Morris%20PhD%20Thesis%20published_Final%20version_Submitted%20Dec%202022_Final%20Award%20Jul%202024.pdf","source":{"id":"https://openalex.org/S4306402654","display_name":"BCU Open Access Repository (Birmingham City University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12870472","host_organization_name":"Birmingham City University","host_organization_lineage":["https://openalex.org/I12870472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7016971887.pdf","grobid_xml":"https://content.openalex.org/works/W7016971887.grobid-xml"},"referenced_works_count":308,"referenced_works":["https://openalex.org/W2372929","https://openalex.org/W89736880","https://openalex.org/W92833329","https://openalex.org/W299056949","https://openalex.org/W348227563","https://openalex.org/W567547407","https://openalex.org/W601673479","https://openalex.org/W906674188","https://openalex.org/W1151472747","https://openalex.org/W1445614959","https://openalex.org/W1476090930","https://openalex.org/W1494701429","https://openalex.org/W1497752819","https://openalex.org/W1515587369","https://openalex.org/W1517731149","https://openalex.org/W1523173178","https://openalex.org/W1525360602","https://openalex.org/W1533791506","https://openalex.org/W1551653989","https://openalex.org/W1557850728","https://openalex.org/W1561264389","https://openalex.org/W1565948934","https://openalex.org/W1570737061","https://openalex.org/W1574152835","https://openalex.org/W1660708404","https://openalex.org/W1693420498","https://openalex.org/W1733443997","https://openalex.org/W1742644490","https://openalex.org/W1768640214","https://openalex.org/W1814213537","https://openalex.org/W1848914145","https://openalex.org/W1864257922","https://openalex.org/W1902981516","https://openalex.org/W1927388750","https://openalex.org/W1930795089","https://openalex.org/W1964561824","https://openalex.org/W1965600442","https://openalex.org/W1965757155","https://openalex.org/W1966170796","https://openalex.org/W1969857637","https://openalex.org/W1970289200","https://openalex.org/W1972097117","https://openalex.org/W1973980643","https://openalex.org/W1978343804","https://openalex.org/W1978693696","https://openalex.org/W1979292735","https://openalex.org/W1981742050","https://openalex.org/W1985252535","https://openalex.org/W1986312252","https://openalex.org/W1986958410","https://openalex.org/W1987168022","https://openalex.org/W1987636907","https://openalex.org/W1988013511","https://openalex.org/W1988674822","https://openalex.org/W1989638330","https://openalex.org/W1990205638","https://openalex.org/W1990368066","https://openalex.org/W1990574136","https://openalex.org/W1990682182","https://openalex.org/W1993023795","https://openalex.org/W1993326409","https://openalex.org/W1993618129","https://openalex.org/W1994990850","https://openalex.org/W1997649086","https://openalex.org/W1999622435","https://openalex.org/W1999948905","https://openalex.org/W2001214538","https://openalex.org/W2002159629","https://openalex.org/W2004494790","https://openalex.org/W2005099774","https://openalex.org/W2005537099","https://openalex.org/W2007285809","https://openalex.org/W2007860651","https://openalex.org/W2011289285","https://openalex.org/W2012214512","https://openalex.org/W2013938820","https://openalex.org/W2014790003","https://openalex.org/W2015525410","https://openalex.org/W2016359458","https://openalex.org/W2016540947","https://openalex.org/W2018411381","https://openalex.org/W2018514036","https://openalex.org/W2020186540","https://openalex.org/W2020818412","https://openalex.org/W2022944876","https://openalex.org/W2022986827","https://openalex.org/W2025579080","https://openalex.org/W2025749551","https://openalex.org/W2027982066","https://openalex.org/W2030037189","https://openalex.org/W2031491489","https://openalex.org/W2033665096","https://openalex.org/W2034525283","https://openalex.org/W2036787811","https://openalex.org/W2037021691","https://openalex.org/W2038631200","https://openalex.org/W2038900621","https://openalex.org/W2042666885","https://openalex.org/W2043568779","https://openalex.org/W2046553909","https://openalex.org/W2046961245","https://openalex.org/W2047610390","https://openalex.org/W2048203158","https://openalex.org/W2048722918","https://openalex.org/W2049124404","https://openalex.org/W2049334014","https://openalex.org/W2050123202","https://openalex.org/W2050406213","https://openalex.org/W2050698050","https://openalex.org/W2051969599","https://openalex.org/W2052322366","https://openalex.org/W2054259124","https://openalex.org/W2055112475","https://openalex.org/W2055403666","https://openalex.org/W2056926626","https://openalex.org/W2057445718","https://openalex.org/W2059851681","https://openalex.org/W2065205701","https://openalex.org/W2066843525","https://openalex.org/W2068687205","https://openalex.org/W2068899020","https://openalex.org/W2070537211","https://openalex.org/W2071207719","https://openalex.org/W2072504274","https://openalex.org/W2075252876","https://openalex.org/W2075616186","https://openalex.org/W2075704808","https://openalex.org/W2077563345","https://openalex.org/W2081217319","https://openalex.org/W2081944422","https://openalex.org/W2083449279","https://openalex.org/W2084014727","https://openalex.org/W2084714371","https://openalex.org/W2084735543","https://openalex.org/W2089672499","https://openalex.org/W2091604548","https://openalex.org/W2093684259","https://openalex.org/W2094796715","https://openalex.org/W2095561982","https://openalex.org/W2097127003","https://openalex.org/W2098272467","https://openalex.org/W2098579733","https://openalex.org/W2099306491","https://openalex.org/W2100027291","https://openalex.org/W2100511452","https://openalex.org/W2101566909","https://openalex.org/W2104647749","https://openalex.org/W2104859803","https://openalex.org/W2106292780","https://openalex.org/W2108114881","https://openalex.org/W2109317889","https://openalex.org/W2109638841","https://openalex.org/W2111023775","https://openalex.org/W2114459721","https://openalex.org/W2114738292","https://openalex.org/W2114739796","https://openalex.org/W2115519090","https://openalex.org/W2117290866","https://openalex.org/W2117775033","https://openalex.org/W2118453969","https://openalex.org/W2118908845","https://openalex.org/W2119708986","https://openalex.org/W2121649960","https://openalex.org/W2122273925","https://openalex.org/W2122652278","https://openalex.org/W2123788784","https://openalex.org/W2124513302","https://openalex.org/W2124525489","https://openalex.org/W2124535352","https://openalex.org/W2124758073","https://openalex.org/W2126057707","https://openalex.org/W2126249958","https://openalex.org/W2126906755","https://openalex.org/W2127465540","https://openalex.org/W2128847913","https://openalex.org/W2132454116","https://openalex.org/W2132790752","https://openalex.org/W2133185026","https://openalex.org/W2133880275","https://openalex.org/W2134230545","https://openalex.org/W2135526934","https://openalex.org/W2136360803","https://openalex.org/W2137794990","https://openalex.org/W2138288944","https://openalex.org/W2138817364","https://openalex.org/W2139275397","https://openalex.org/W2139894798","https://openalex.org/W2140497364","https://openalex.org/W2144131607","https://openalex.org/W2144696435","https://openalex.org/W2145793489","https://openalex.org/W2146405258","https://openalex.org/W2147226379","https://openalex.org/W2148963467","https://openalex.org/W2150374398","https://openalex.org/W2150587481","https://openalex.org/W2151517224","https://openalex.org/W2156281730","https://openalex.org/W2157125979","https://openalex.org/W2157994057","https://openalex.org/W2159649423","https://openalex.org/W2160237691","https://openalex.org/W2160356486","https://openalex.org/W2164032126","https://openalex.org/W2164405127","https://openalex.org/W2164580927","https://openalex.org/W2164722651","https://openalex.org/W2165289403","https://openalex.org/W2167246238","https://openalex.org/W2167703577","https://openalex.org/W2171856764","https://openalex.org/W2171933098","https://openalex.org/W2186267719","https://openalex.org/W2196033967","https://openalex.org/W2240963366","https://openalex.org/W2254839874","https://openalex.org/W2274547353","https://openalex.org/W2279438569","https://openalex.org/W2284745710","https://openalex.org/W2288281658","https://openalex.org/W2337135216","https://openalex.org/W2414200799","https://openalex.org/W2419180990","https://openalex.org/W2462850519","https://openalex.org/W2479592514","https://openalex.org/W2512919398","https://openalex.org/W2535226124","https://openalex.org/W2537040210","https://openalex.org/W2552344291","https://openalex.org/W2560840202","https://openalex.org/W2569151004","https://openalex.org/W2618058357","https://openalex.org/W2738241474","https://openalex.org/W2755359835","https://openalex.org/W2758577057","https://openalex.org/W2765298635","https://openalex.org/W2778549268","https://openalex.org/W2779724740","https://openalex.org/W2782563105","https://openalex.org/W2783211703","https://openalex.org/W2786542897","https://openalex.org/W2787454254","https://openalex.org/W2788172819","https://openalex.org/W2789632279","https://openalex.org/W2792573712","https://openalex.org/W2792873092","https://openalex.org/W2796367677","https://openalex.org/W2806885496","https://openalex.org/W2807021958","https://openalex.org/W2810753450","https://openalex.org/W2891843341","https://openalex.org/W2895636994","https://openalex.org/W2896946267","https://openalex.org/W2897771125","https://openalex.org/W2901600301","https://openalex.org/W2903096416","https://openalex.org/W2904729129","https://openalex.org/W2911694851","https://openalex.org/W2913259476","https://openalex.org/W2922871842","https://openalex.org/W2930327792","https://openalex.org/W2935268960","https://openalex.org/W2940472049","https://openalex.org/W2941698494","https://openalex.org/W2949483361","https://openalex.org/W2955581667","https://openalex.org/W2963385816","https://openalex.org/W2965978598","https://openalex.org/W2972609830","https://openalex.org/W2973510089","https://openalex.org/W2990755191","https://openalex.org/W3004889207","https://openalex.org/W3011443804","https://openalex.org/W3036803033","https://openalex.org/W3044751788","https://openalex.org/W3046218888","https://openalex.org/W3080820004","https://openalex.org/W3083276053","https://openalex.org/W3083400020","https://openalex.org/W3095435038","https://openalex.org/W3106987904","https://openalex.org/W3120909150","https://openalex.org/W3124269743","https://openalex.org/W3124536214","https://openalex.org/W3129771597","https://openalex.org/W3130612863","https://openalex.org/W3158273088","https://openalex.org/W3158860632","https://openalex.org/W3161585869","https://openalex.org/W3193252844","https://openalex.org/W3201305913","https://openalex.org/W3214159867","https://openalex.org/W4205686704","https://openalex.org/W4214742721","https://openalex.org/W4214888212","https://openalex.org/W4230766156","https://openalex.org/W4241896213","https://openalex.org/W4247276882","https://openalex.org/W4252991490","https://openalex.org/W4254086842","https://openalex.org/W4281750091","https://openalex.org/W4284892885","https://openalex.org/W4293257157","https://openalex.org/W4293775850","https://openalex.org/W4297217483","https://openalex.org/W4299917344","https://openalex.org/W4301880707","https://openalex.org/W4312713956"],"related_works":["https://openalex.org/W3206985501","https://openalex.org/W2291674764","https://openalex.org/W2564720193","https://openalex.org/W2025106330","https://openalex.org/W3023463426","https://openalex.org/W2732567040","https://openalex.org/W1932708514","https://openalex.org/W2168448827","https://openalex.org/W2796781864","https://openalex.org/W3053913392"],"abstract_inverted_index":{"This":[0,161],"thesis":[1,87,162,367,433],"investigates":[2],"the":[3,11,26,42,66,80,91,133,139,150,201,220,235,244,293,315,337,370],"adaptive":[4,76,94,153,173,282,361,380,425],"and":[5,68,96,110,146,154,164,174,189,208,241,243,268,288,306,332,348,398,400,414,418],"innovative":[6,108,127,155,175,251,360,429],"practices":[7,77,271,274,342],"required":[8],"to":[9,41,78,82,107,120,122,129,148,170,249,292,363,369,412,421,427,435,441],"solve":[10],"management":[12,55],"problem":[13,295],"of":[14,25,37,44,59,71,93,152,183,192,317,372],"balancing":[15,300],"service":[16,20,81,279,324,338,375],"customisation":[17],"simultaneously":[18],"with":[19,56,75,226,272,309],"standardisation,":[21],"in":[22,132,212,255,327,382],"a":[23,32,72,158,181,193,278,386,405,410,423,437],"variant":[24],"public":[27],"house":[28],"or":[29,358],"\u2018pub\u2019,":[30],"comprising":[31],"nationally":[33],"dispersed":[34,53],"multi-site":[35,49,419],"chain":[36],"community":[38],"eateries.":[39],"Due":[40],"characteristics":[43],"this":[45,124,432],"inter-organisational":[46],"form":[47],"(or":[48],"structure)":[50],"that":[51,354],"includes":[52],"site-level":[54,117],"large":[57],"numbers":[58],"front-line":[60],"employees,":[61],"each":[62],"site":[63,102,178,215,222,320,417],"must":[64],"balance":[65],"routine":[67,270,387],"repetitive":[69],"operationalisation":[70],"standardised":[73],"brand":[74,203],"tailor":[79],"meet":[83],"local":[84,134],"needs.":[85],"The":[86,312,402],"asks:":[88],"What":[89],"is":[90],"phenomenon":[92],"practice":[95,156,176,252,283,362,383],"how":[97,263],"does":[98],"it":[99,105],"emerge":[100],"at":[101,177],"level?":[103],"Does":[104],"lead":[106],"outcomes,":[109],"if":[111],"so,":[112],"how?":[113],"And":[114],"what":[115],"do":[116,121],"managers":[118,420],"need":[119],"develop":[123,422],"as":[125,234,275,285,344,385],"an":[126,166,224,256,264],"capability":[128,381,390,426],"remain":[130],"competitive":[131],"market?":[135],"Existing":[136],"contributions":[137],"from":[138],"literature":[140],"are":[141],"fragmented,":[142],"not":[143],"sector":[144],"specific":[145],"fail":[147],"reflect":[149],"complexity":[151],"leaving":[157],"research":[159,261,403,439],"gap.":[160],"establishes":[163],"operationalises":[165],"activity":[167,236,265,443],"level":[168,230,321],"perspective":[169],"capture":[171],"emerging":[172],"level,":[179],"using":[180],"combination":[182],"Cultural":[184],"Historical":[185],"Activity":[186],"Theory":[187],"(CHAT)":[188],"grounded":[190],"analysis":[191],"case":[194],"study.":[195],"Two":[196],"different":[197],"geographical":[198],"sites":[199],"delivering":[200],"same":[202],"were":[204,232],"investigated":[205],"generating":[206],"interview":[207],"observation":[209],"data":[210,245],"analysed":[211],"NVivo.":[213],"One":[214],"was":[216,223,246],"purpose":[217],"built":[218],"whilst":[219],"second":[221],"acquisition":[225],"legacy":[227],"issues.":[228],"Site":[229],"situations":[231],"modelled,":[233],"system":[237,266],"transitioned":[238],"between":[239],"calm":[240],"chaos,":[242],"further":[247,406],"interrogated":[248],"identify":[250],"adaptations":[253,326],"embodied":[254],"Innovation":[257],"Matrix.":[258],"\\n":[259,365],"\\nThe":[260],"surfaced":[262],"assembles":[267],"mobilises":[269],"contingent":[273],"participants":[276],"delivered":[277],"experience.":[280],"Innovative":[281],"evidenced":[284],"both":[286,416],"temporary":[287],"permanent":[289],"coping":[290],"responses":[291],"evolving":[294],"space,":[296],"focused":[297],"primarily":[298],"on":[299],"productive":[301],"capacity,":[302,308],"supported":[303],"by":[304,378,392,408],"agency":[305],"social":[307],"customer":[310],"requirements.":[311],"study":[313],"confirms":[314],"role":[316],"contingent,":[318],"situated":[319],"informal":[322,373,396],"practice-based":[323,374],"innovation":[325,376],"mitigating":[328],"embedded":[329],"tensions,":[330],"contradictions,":[331],"inherent":[333],"systemic":[334],"failures":[335],"within":[336,445],"operation.":[339],"As":[340],"such":[341],"appear":[343],"simultaneous":[345],"fluid,":[346],"flexible":[347],"rigid":[349],"structures":[350],"encompassing":[351],"loose-tight":[352],"activities":[353],"recursively":[355],"either":[356],"enable":[357],"disable":[359],"occur.":[364],"\\nThis":[366],"contributes":[368,434],"development":[371],"theory":[377],"defining":[379],"terms":[384],"based":[388],"dynamic":[389,424],"impacted":[391],"socialisation,":[393],"staff":[394],"retention,":[395],"learning":[397],"mastery,":[399],"leadership.":[401],"makes":[404],"contribution":[407],"proposing":[409],"framework":[411],"support":[413],"guide":[415],"produce":[428],"outcomes.":[430],"Finally,":[431],"developing":[436],"novel":[438],"methodology":[440],"investigate":[442],"systems":[444],"hospitality":[446],"service-based":[447],"contexts.":[448]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2025-10-10T00:00:00"}