{"id":"https://openalex.org/W6981763673","doi":null,"title":"Exploring the factors influencing users\u2019 intention to switch MIM application: A push, pull, mooring framework perspective : Master thesis","display_name":"Exploring the factors influencing users\u2019 intention to switch MIM application: A push, pull, mooring framework perspective : Master thesis","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W6981763673"},"language":"en","primary_location":{"id":"pmh:oai:DiVA.org:lnu-106035","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-106035","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bachelorThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-106035","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Lamartine, Andres Felipe","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Lamartine, Andres Felipe","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.019500000402331352,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-instant-messaging","display_name":"mobile instant messaging","score":0.996999979019165},{"id":"https://openalex.org/keywords/push-pull-mooring-model","display_name":"push-pull-mooring framework","score":0.8149999976158142},{"id":"https://openalex.org/keywords/inertia","display_name":"inertia","score":0.6759999990463257},{"id":"https://openalex.org/keywords/alternative-attractiveness","display_name":"alternative attractiveness","score":0.7170000076293945},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.9990000128746033},{"id":"https://openalex.org/keywords/user-dissatisfaction","display_name":"user dissatisfaction","score":0.7799999713897705},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.765999972820282},{"id":"https://openalex.org/keywords/information-privacy-concerns","display_name":"data privacy concerns","score":0.9190000295639038},{"id":"https://openalex.org/keywords/affective-commitment","display_name":"affective commitment","score":0.8989999890327454},{"id":"https://openalex.org/keywords/habit","display_name":"habit","score":0.7979999780654907},{"id":"https://openalex.org/keywords/switching-costs","display_name":"switching costs","score":0.7900000214576721},{"id":"https://openalex.org/keywords/subjective-norms","display_name":"subjective norms","score":0.8259999752044678},{"id":"https://openalex.org/keywords/whatsapp","display_name":"WhatsApp","score":0.7170000076293945},{"id":"https://openalex.org/keywords/facebook-messenger","display_name":"Facebook Messenger","score":0.9599999785423279}],"concepts":[{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.7120000123977661},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.586899995803833},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5845000147819519},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5805000066757202},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5468000173568726},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44209998846054077},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.44179999828338623},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.44040000438690186},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4124999940395355},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.361299991607666},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.3560999929904938},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.3513999879360199},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3472999930381775},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.33660000562667847},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32019999623298645},{"id":"https://openalex.org/C2780102126","wikidata":"https://www.wikidata.org/wiki/Q10928179","display_name":"Online and offline","level":2,"score":0.3019999861717224},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30149999260902405},{"id":"https://openalex.org/C994952","wikidata":"https://www.wikidata.org/wiki/Q17145637","display_name":"Mooring","level":2,"score":0.299699991941452},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.2962000072002411},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.29249998927116394},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2827000021934509},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2818000018596649},{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.27950000762939453},{"id":"https://openalex.org/C180652500","wikidata":"https://www.wikidata.org/wiki/Q1351910","display_name":"Push technology","level":2,"score":0.27889999747276306},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.2599000036716461},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.2572000026702881},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.25690001249313354}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:DiVA.org:lnu-106035","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-106035","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bachelorThesis"}],"best_oa_location":{"id":"pmh:oai:DiVA.org:lnu-106035","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-106035","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bachelorThesis"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2625500910","https://openalex.org/W2953899361","https://openalex.org/W2463575208","https://openalex.org/W2345803170","https://openalex.org/W2963750683","https://openalex.org/W4414121551","https://openalex.org/W2914784216","https://openalex.org/W4236599915","https://openalex.org/W3184106605","https://openalex.org/W3037005487"],"abstract_inverted_index":{"The":[0,116,134,261],"increased":[1],"penetration":[2],"of":[3,52,64,99,114,137,213],"smartphones":[4],"and":[5,7,46,58,124,132,178,186,208,216,281,299],"cheap":[6],"easy":[8],"access":[9],"to":[10,70,96,223,243,247,254,264,304,313,327,343],"the":[11,25,53,87,106,112,163,214,229,249,256,267,277,294,307,318,321,332],"internethave":[12],"made":[13],"mobile":[14,26],"instant":[15,27],"messaging":[16,28],"(MIM)":[17,29],"services":[18,44],"really":[19],"popular,":[20],"rapidly":[21],"evolving,and":[22],"mass-adopted.":[23],"Today":[24],"market":[30],"is":[31,81],"dominated":[32],"bythe":[33],"social":[34,179,272],"media":[35],"giant":[36],"Facebook":[37],"which":[38,140,336],"with":[39],"its":[40],"two":[41],"major":[42],"MIM":[43,233,289,345],"FacebookMessenger":[45],"WhatsApp,":[47],"owns":[48],"about":[49],"80":[50],"percent":[51],"whole":[54],"market.":[55],"However":[56],"asmore":[57],"more":[59,62],"people":[60,68],"become":[61],"aware":[63],"their":[65],"online":[66,245],"privacy,":[67],"seem":[69,263],"beleaving":[71],"platforms":[72],"such":[73],"as":[74,181,190,194,274,276,338],"WhatsApp":[75],"for":[76,89],"other":[77,319],"platforms.":[78],"But":[79],"why":[80],"this":[82,90,221,259],"happening":[83],"andwhat":[84],"could":[85],"be":[86],"reasons":[88],"switching":[91,102,126,291,310,347],"behavior?":[92],"This":[93,173,235],"paper":[94],"aims":[95],"extend":[97],"theunderstanding":[98],"consumer":[100],"service":[101,167],"behavior":[103],"by":[104],"using":[105,165],"Push,":[107],"pull,":[108],"mooring(PPM)":[109],"framework":[110,118,135],"in":[111,128,199,220,241,252],"context":[113],"MIM.":[115],"PPM":[117],"has":[119,201],"been":[120],"acknowledgedto":[121],"help":[122],"explain":[123],"predict":[125],"behaviors":[127],"various":[129],"offline":[130],"contexts":[131],"onlinecontexts.":[133],"consists":[136],"pull":[138,215,268],"factors":[139,142,150,160,192,279],"are":[141,171],"that":[143,151,161,266],"attract":[144],"users":[145,153,164,346],"toan":[146],"alternative":[147,176,270],"service,":[148],"push":[149,191,217,278,322],"drive":[152],"away":[154],"from":[155],"an":[156],"incumbent":[157],"service,and":[158],"mooring":[159,196,340],"keep":[162],"a":[166,195,225,238,284,288,329,339],"even":[168],"though":[169],"there":[170],"betteralternatives.":[172],"study":[174,222,236],"used":[175,237],"attractiveness":[177],"influence":[180,273],"pullfactors,":[182],"dissatisfaction,":[183],"low":[184,324],"trust,":[185],"information":[187,282],"privacy":[188],"concerns":[189],"andinertia":[193],"factor.":[197],"Inertia":[198],"turn":[200],"four":[202],"components;":[203],"affective":[204,296],"commitment,switching":[205],"costs,":[206],"habit,":[207,298],"unfavorable":[209,300],"subjective":[210,301],"norm.":[211],"All":[212],"factorswere":[218],"hypothesized":[219],"have":[224],"positive":[226],"impact":[227],"on":[228,287],"user's":[230],"intention":[231,292],"toswitch":[232],"providers.":[234],"non-probability":[239],"sample":[240],"order":[242,253],"distributean":[244],"survey":[246],"collect":[248],"necessary":[250],"data":[251],"test":[255],"hypotheses":[257],"formulatedin":[258],"study.":[260],"results":[262],"indicate":[265],"factors,":[269],"attractiveness,and":[271],"well":[275],"dissatisfaction":[280],"privacyhave":[283],"significant":[285],"effect":[286],"user\u2019s":[290],"while":[293],"inertiacomponents":[295],"commitment,":[297],"norm":[302],"aresignificant":[303],"inertia.":[305],"However,":[306],"inertia":[308],"component":[309],"cost":[311],"fails":[312],"accomplishthe":[314],"same":[315,333],"result.":[316],"On":[317],"hand,":[320],"factor":[323],"trust":[325],"failed":[326],"give":[328],"significantresult.":[330],"At":[331],"time":[334],"inertia,":[335],"acts":[337],"factor,":[341],"seems":[342],"negativelyaffect":[344],"intention.":[348]},"counts_by_year":[],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2025-10-10T00:00:00"}