{"id":"https://openalex.org/W69768060","doi":null,"title":"Passenger experience in an airport: an activity-centred approach","display_name":"Passenger experience in an airport: an activity-centred approach","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W69768060","mag":"69768060"},"language":"en","primary_location":{"id":"pmh:oai:eprints.qut.edu.au:30226","doi":null,"is_oa":true,"landing_page_url":"http://www.iasdr2009.org/m11.asp","pdf_url":"https://eprints.qut.edu.au/30226/1/c30226.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Association of Societies of Design Research 2009 Proceedings: Design Rigor and Relevance","raw_type":"Chapter in Book, Report or Conference volume"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.qut.edu.au/30226/1/c30226.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067411540","display_name":"Vesna Popovi\u0107","orcid":"https://orcid.org/0000-0002-7552-8446","observed_orcids":["https://orcid.org/0000-0002-7552-8446"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vesna Popovi\u0107","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7552-8446","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039328003","display_name":"Ben Kraal","orcid":"https://orcid.org/0000-0001-8484-0637","observed_orcids":["https://orcid.org/0000-0001-8484-0637"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ben J. Kraal","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8484-0637","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5023637711","display_name":"Philip J. Kirk","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Philip J. Kirk","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.8768,"has_fulltext":true,"cited_by_count":49,"citation_normalized_percentile":{"value":0.94976922,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.4169999957084656,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.4169999957084656,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.09109999984502792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11489","display_name":"Air Traffic Management and Optimization","score":0.08950000256299973,"subfield":{"id":"https://openalex.org/subfields/2202","display_name":"Aerospace Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/passenger-experience","display_name":"passenger experience","score":0.9399999976158142},{"id":"https://openalex.org/keywords/airport-terminal","display_name":"airport terminal","score":0.6959999799728394},{"id":"https://openalex.org/keywords/airport-design","display_name":"airport design","score":0.6140000224113464},{"id":"https://openalex.org/keywords/passenger-traffic","display_name":"passenger flow","score":0.7710000276565552},{"id":"https://openalex.org/keywords/security-screening","display_name":"security screening","score":0.9359999895095825},{"id":"https://openalex.org/keywords/shared-activities","display_name":"shared activities","score":0.4230000078678131}],"concepts":[{"id":"https://openalex.org/C180646296","wikidata":"https://www.wikidata.org/wiki/Q1378517","display_name":"Airport security","level":2,"score":0.6337908506393433},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.521847128868103},{"id":"https://openalex.org/C2779679337","wikidata":"https://www.wikidata.org/wiki/Q644371","display_name":"International airport","level":2,"score":0.5186947584152222},{"id":"https://openalex.org/C179518139","wikidata":"https://www.wikidata.org/wiki/Q5140297","display_name":"Coding (social sciences)","level":2,"score":0.4407978653907776},{"id":"https://openalex.org/C74448152","wikidata":"https://www.wikidata.org/wiki/Q765633","display_name":"Aviation","level":2,"score":0.4365852177143097},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.40655821561813354},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3481824994087219},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33548352122306824},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.27702927589416504},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13961341977119446},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.qut.edu.au:30226","doi":null,"is_oa":true,"landing_page_url":"http://www.iasdr2009.org/m11.asp","pdf_url":"https://eprints.qut.edu.au/30226/1/c30226.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Association of Societies of Design Research 2009 Proceedings: Design Rigor and Relevance","raw_type":"Chapter in Book, Report or Conference volume"},{"id":"mag:69768060","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/30226/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.qut.edu.au:30226","doi":null,"is_oa":true,"landing_page_url":"http://www.iasdr2009.org/m11.asp","pdf_url":"https://eprints.qut.edu.au/30226/1/c30226.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Association of Societies of Design Research 2009 Proceedings: Design Rigor and Relevance","raw_type":"Chapter in Book, Report or Conference volume"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W69768060.pdf","grobid_xml":"https://content.openalex.org/works/W69768060.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W72676771","https://openalex.org/W2567599944","https://openalex.org/W202243591","https://openalex.org/W106844575","https://openalex.org/W317537863","https://openalex.org/W1584623981","https://openalex.org/W1985387857","https://openalex.org/W4411307328","https://openalex.org/W817689092","https://openalex.org/W612995473"],"abstract_inverted_index":{"An":[0],"airport":[1,96,103],"is":[2,54],"one":[3],"of":[4],"the":[5,44,50,91],"largest":[6],"and":[7,25,59,77,79],"most":[8],"complex":[9,76],"systems":[10],"in":[11,43],"modern":[12],"society.":[13],"Observational":[14],"field":[15],"studies":[16],"have":[17],"been":[18],"conducted":[19],"to":[20,93,98],"investigate":[21],"passenger":[22,58,73,100],"experiences":[23,42],"in,":[24],"interactions":[26],"within,":[27],"an":[28],"international":[29],"airport.":[30,45],"Based":[31],"on":[32,95],"these":[33],"studies,":[34],"this":[35,88],"paper":[36],"discusses":[37],"how":[38],"activities":[39,74],"mediate":[40],"people\u2019s":[41],"For":[46],"example,":[47],"moving":[48],"through":[49,102],"security":[51],"screening":[52],"process":[53],"discussed":[55],"from":[56],"both":[57],"staff":[60],"perspectives.":[61],"The":[62,69],"applied":[63],"coding":[64],"scheme":[65],"ensured":[66],"research":[67,89],"rigor.":[68],"findings":[70],"illustrate":[71],"that":[72],"are":[75],"shared,":[78],"only":[80],"partially":[81],"supported":[82],"by":[83],"current":[84],"terminal":[85],"design.":[86],"Thus,":[87],"has":[90],"potential":[92],"impact":[94],"design":[97],"facilitate":[99],"flow":[101],"precincts.":[104]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}