{"id":"https://openalex.org/W67052912","doi":"https://doi.org/10.1007/978-3-322-91284-8_13","title":"Wirkung emotionaler Erlebnisse im Dienstleistungserstellungsprozess \u2014 eine konzeptionelle Analyse zur Integration kognitiver und emotionaler Bewertungsprozesse","display_name":"Wirkung emotionaler Erlebnisse im Dienstleistungserstellungsprozess \u2014 eine konzeptionelle Analyse zur Integration kognitiver und emotionaler Bewertungsprozesse","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W67052912","doi":"https://doi.org/10.1007/978-3-322-91284-8_13","mag":"67052912"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-322-91284-8_13","doi":"https://doi.org/10.1007/978-3-322-91284-8_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-91284-8_13","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Dienstleistungsmanagement Jahrbuch 2001","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2916214878","display_name":"Dienstleistungsmanagement Jahrbuch 2001"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028400329","display_name":"Martin Benkenstein","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4665924","display_name":"University of Rostock","ror":"https://ror.org/03zdwsf69","country_code":"DE","type":"education","lineage":["https://openalex.org/I4665924"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Benkenstein","raw_affiliation_strings":["Instituts f\u00fcr Marketing und Innovationsmanagement und Zentrums f\u00fcr Dienstleistungs- und Intermediationsforschung, Universit\u00e4t Rostock, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituts f\u00fcr Marketing und Innovationsmanagement und Zentrums f\u00fcr Dienstleistungs- und Intermediationsforschung, Universit\u00e4t Rostock, Deutschland","institution_ids":["https://openalex.org/I4665924"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033704012","display_name":"Dirk Forberger","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4665924","display_name":"University of Rostock","ror":"https://ror.org/03zdwsf69","country_code":"DE","type":"education","lineage":["https://openalex.org/I4665924"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dirk Forberger","raw_affiliation_strings":["Zentrum f\u00fcr Dienstleistungs- und Intermediationsforschung, Universit\u00e4t Rostock, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Zentrum f\u00fcr Dienstleistungs- und Intermediationsforschung, Universit\u00e4t Rostock, Deutschland","institution_ids":["https://openalex.org/I4665924"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4665924"],"apc_list":null,"apc_paid":null,"fwci":2.1866,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.8638195,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"319","last_page":"339"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7143999934196472,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7143999934196472,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.11400000005960464,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.06459999829530716,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-experience","display_name":"emotional experience","score":0.847000002861023},{"id":"https://openalex.org/keywords/service-design-process","display_name":"service design process","score":0.7250000238418579},{"id":"https://openalex.org/keywords/experiential-consumption","display_name":"experiential consumption","score":0.7120000123977661},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.6539999842643738},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.5339999794960022}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4948393702507019},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.38832125067710876},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.23332229256629944}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-322-91284-8_13","doi":"https://doi.org/10.1007/978-3-322-91284-8_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-91284-8_13","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Dienstleistungsmanagement Jahrbuch 2001","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W564686776","https://openalex.org/W567938215","https://openalex.org/W617828515","https://openalex.org/W637576910","https://openalex.org/W658146409","https://openalex.org/W1483679835","https://openalex.org/W1554834668","https://openalex.org/W1586460061","https://openalex.org/W1599294071","https://openalex.org/W1601984963","https://openalex.org/W1682208745","https://openalex.org/W1993208043","https://openalex.org/W2001511962","https://openalex.org/W2005349638","https://openalex.org/W2009814132","https://openalex.org/W2024126006","https://openalex.org/W2026368098","https://openalex.org/W2042276900","https://openalex.org/W2090210851","https://openalex.org/W2095756354","https://openalex.org/W2101369668","https://openalex.org/W2322174668","https://openalex.org/W2322233365","https://openalex.org/W2413542048","https://openalex.org/W2479678850","https://openalex.org/W2486220496","https://openalex.org/W2498034228","https://openalex.org/W3014121630","https://openalex.org/W4205744802","https://openalex.org/W4232752673","https://openalex.org/W4233184839","https://openalex.org/W4245231053","https://openalex.org/W6815413646","https://openalex.org/W6822772922"],"related_works":["https://openalex.org/W4245559921","https://openalex.org/W1569194775","https://openalex.org/W4248489303","https://openalex.org/W2743373857","https://openalex.org/W197055743","https://openalex.org/W7000067045","https://openalex.org/W2480089935","https://openalex.org/W611576965","https://openalex.org/W4240526644","https://openalex.org/W4239864418"],"abstract_inverted_index":{"Die":[0],"Industrienationen":[1],"\u2014":[2,8],"und":[3],"darunter":[4],"insbesondere":[5],"die":[6,37],"westlichen":[7],"vollziehen":[9],"einen":[10],"tief":[11],"greifenden":[12],"Ver\u00e4nderungsprozess,":[13],"der":[14,58],"s\u00e4mtliche":[15],"gesellschaftlichen":[16],"Bereiche":[17],"betrifft":[18],"(Weinberg":[19],"1995,":[20],"Sp.":[21],"607f.;":[22],"Gensicke":[23],"1996).":[24],"Mit":[25],"Blick":[26],"auf":[27],"das":[28,54],"Konsumverhalten":[29],"breiter":[30],"Bev\u00f6lkerungsschichten":[31],"wird":[32],"dabei":[33],"auch":[34,56],"immer":[35],"wieder":[36],"Erlebnisorientierung":[38,43],"beim":[39,50],"Konsum":[40],"hervorgehoben.":[41],"Diese":[42],"ist":[44],"als":[45],"Bed\u00fcrfnis":[46],"nach":[47,60],"emotionaler":[48],"Anregung":[49],"Individuum":[51],"zu":[52],"verstehen,":[53],"sich":[55],"in":[57],"Suche":[59],"emotionalen":[61],"Konsumerlebnissen":[62],"niederschl\u00e4gt":[63],"(Kroeber-Riel":[64],"1986,":[65],"S.":[66],"1139).":[67]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}