{"id":"https://openalex.org/W66164111","doi":null,"title":"SECONDARY CRISIS COMMUNICATION ON SOCIAL MEDIA: THE ROLE OF CORPORATE RESPONSE AND SOCIAL INFLUENCE IN PRODUCT-HARM CRISIS","display_name":"SECONDARY CRISIS COMMUNICATION ON SOCIAL MEDIA: THE ROLE OF CORPORATE RESPONSE AND SOCIAL INFLUENCE IN PRODUCT-HARM CRISIS","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W66164111","mag":"66164111"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2014-1298","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1298&context=pacis2014","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2014 Proceedings","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032806908","display_name":"Gongbing Bi","orcid":"https://orcid.org/0000-0003-3656-7618","observed_orcids":["https://orcid.org/0000-0003-3656-7618","https://orcid.org/0000-0002-3835-0597","https://orcid.org/0000-0002-4671-8603","https://orcid.org/0000-0002-7182-685X"]},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bi, Gongbing","raw_affiliation_strings":["University of Science and Technology of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Science and Technology of China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008377199","display_name":"Bowen Zheng","orcid":"https://orcid.org/0000-0001-5761-8176","observed_orcids":["https://orcid.org/0000-0001-5761-8176"]},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zheng, Bowen","raw_affiliation_strings":["University of Science and Technology of China, Hefei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076568562","display_name":"Hefu Liu","orcid":"https://orcid.org/0000-0003-3854-7821","observed_orcids":["https://orcid.org/0000-0003-3854-7821"]},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liu, Hefu","raw_affiliation_strings":["University of Science and Technology of China, Hefei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I126520041"],"apc_list":null,"apc_paid":null,"fwci":0.982,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.84596535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9779999852180481,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9779999852180481,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.017799999564886093,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product-harm-crisis","display_name":"product-harm crisis","score":0.7429999709129333},{"id":"https://openalex.org/keywords/corporate-crisis-response","display_name":"corporate crisis response","score":0.9890000224113464},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.8180000185966492},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.7540000081062317},{"id":"https://openalex.org/keywords/purchase-intention","display_name":"purchase intention","score":0.8679999709129333},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.38100001215934753},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7210000157356262},{"id":"https://openalex.org/keywords/social-influence-theory","display_name":"social influence theory","score":0.5920000076293945}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.7850948572158813},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7150381803512573},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.7146319150924683},{"id":"https://openalex.org/C2987285537","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Crisis response","level":2,"score":0.6282036304473877},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5726186633110046},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5524687170982361},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.45862171053886414},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.43589285016059875},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35850393772125244},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.31717878580093384},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20828521251678467},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16467761993408203},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1579113006591797},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:aisel.aisnet.org:pacis2014-1298","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1298&context=pacis2014","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2014 Proceedings","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W106639504","https://openalex.org/W1557547282","https://openalex.org/W1603102051","https://openalex.org/W1603489068","https://openalex.org/W1638501542","https://openalex.org/W1946047058","https://openalex.org/W1963549000","https://openalex.org/W1970553891","https://openalex.org/W1973512904","https://openalex.org/W1975890178","https://openalex.org/W1976108396","https://openalex.org/W1977333805","https://openalex.org/W1984144713","https://openalex.org/W1984542832","https://openalex.org/W1985170303","https://openalex.org/W1994611553","https://openalex.org/W1996434400","https://openalex.org/W2010587115","https://openalex.org/W2012782355","https://openalex.org/W2012855146","https://openalex.org/W2024442924","https://openalex.org/W2029637601","https://openalex.org/W2041963608","https://openalex.org/W2043100548","https://openalex.org/W2043255238","https://openalex.org/W2045735271","https://openalex.org/W2054790590","https://openalex.org/W2055063910","https://openalex.org/W2055644671","https://openalex.org/W2056133622","https://openalex.org/W2057045305","https://openalex.org/W2064683297","https://openalex.org/W2075302922","https://openalex.org/W2076087456","https://openalex.org/W2081053894","https://openalex.org/W2083994545","https://openalex.org/W2087484936","https://openalex.org/W2093425966","https://openalex.org/W2093598301","https://openalex.org/W2093827333","https://openalex.org/W2099556653","https://openalex.org/W2100088735","https://openalex.org/W2106595660","https://openalex.org/W2110969141","https://openalex.org/W2115232205","https://openalex.org/W2124368351","https://openalex.org/W2127402677","https://openalex.org/W2143890173","https://openalex.org/W2145925763","https://openalex.org/W2148174543","https://openalex.org/W2155184328","https://openalex.org/W2161518290","https://openalex.org/W2164552585","https://openalex.org/W2167325287","https://openalex.org/W2331045486","https://openalex.org/W2790265410","https://openalex.org/W2800464335","https://openalex.org/W3122481978","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W3044597929","https://openalex.org/W2161518290","https://openalex.org/W6946129328","https://openalex.org/W7133371118","https://openalex.org/W2885813182","https://openalex.org/W2959677078","https://openalex.org/W2352398783","https://openalex.org/W2895291332","https://openalex.org/W1994611553","https://openalex.org/W7220681469"],"abstract_inverted_index":{"Because":[0],"of":[1,5,85,132],"a":[2,16,51],"large":[3],"number":[4],"customers":[6],"using":[7],"social":[8,13,70,86,94,122,135],"media,":[9],"firms":[10],"have":[11],"embraced":[12],"media":[14,71,123],"as":[15],"useful":[17],"communication":[18,63],"tool":[19],"during":[20],"product-harm":[21],"crises.":[22],"However,":[23],"current":[24],"knowledge":[25],"on":[26,44,93,116],"the":[27,76,82,89,113,121,129,138],"relationships":[28,91],"between":[29],"corporate":[30,56,102],"crisis":[31,35,57,62,103,109],"response,":[32],"customer":[33,38,60,107,117],"secondary":[34,61,108],"communication,":[36,110],"and":[37,64,145],"purchase":[39,67,118],"intention":[40,68,119],"remains":[41],"limited.":[42],"Based":[43],"an":[45],"economic":[46],"view,":[47],"this":[48,79],"study":[49,80],"proposes":[50],"model":[52],"to":[53,75],"examine":[54],"how":[55],"response":[58,104],"affects":[59],"finally":[65],"influence":[66,87,95,136],"in":[69,88,120,137],"context.":[72,124],"In":[73],"addition":[74],"direct":[77],"effects,":[78],"investigates":[81],"moderating":[83,130],"effect":[84],"above":[90,139],"based":[92],"theory.":[96],"The":[97,125],"empirical":[98],"results":[99],"show":[100],"that":[101],"could":[105],"decrease":[106],"thus":[111],"lessening":[112],"negative":[114],"impact":[115],"findings":[126],"further":[127],"confirm":[128],"role":[131],"customers\u2019":[133],"perceived":[134],"relationships.":[140],"We":[141],"conclude":[142],"with":[143],"implications":[144],"suggestions":[146],"for":[147],"future":[148],"research.":[149]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
