{"id":"https://openalex.org/W657825620","doi":"https://doi.org/10.5860/choice.37-6347","title":"The brave new service strategy: aligning customer relationships, market strategies, and business structures","display_name":"The brave new service strategy: aligning customer relationships, market strategies, and business structures","publication_year":2000,"publication_date":"2000-07-01","ids":{"openalex":"https://openalex.org/W657825620","doi":"https://doi.org/10.5860/choice.37-6347","mag":"657825620"},"language":"en","primary_location":{"id":"doi:10.5860/choice.37-6347","doi":"https://doi.org/10.5860/choice.37-6347","is_oa":false,"landing_page_url":"https://doi.org/10.5860/choice.37-6347","pdf_url":null,"source":{"id":"https://openalex.org/S2764375719","display_name":"Choice Reviews Online","issn_l":"0009-4978","issn":["0009-4978","1523-8253","1943-5975"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310316146","host_organization_name":"Association of College and Research Libraries","host_organization_lineage":["https://openalex.org/P4310316146","https://openalex.org/P4310315903"],"host_organization_lineage_names":["Association of College and Research Libraries","American Library Association"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Choice Reviews Online","raw_type":"journal-article"},"volume":null,"type":"book-review","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"37","issue":"11","first_page":"37","last_page":"6347"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6201000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6201000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.36959999799728394,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-strategy","display_name":"service strategy","score":0.9490000009536743},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.9070000052452087},{"id":"https://openalex.org/keywords/market-strategy","display_name":"market strategy","score":0.8289999961853027},{"id":"https://openalex.org/keywords/corporate-structure","display_name":"corporate structure","score":0.8519999980926514},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.5740000009536743},{"id":"https://openalex.org/keywords/future-of-services","display_name":"future of services","score":0.7929999828338623}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.646632194519043},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5026602745056152},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4752380847930908},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44253861904144287}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5860/choice.37-6347","doi":"https://doi.org/10.5860/choice.37-6347","is_oa":false,"landing_page_url":"https://doi.org/10.5860/choice.37-6347","pdf_url":null,"source":{"id":"https://openalex.org/S2764375719","display_name":"Choice Reviews Online","issn_l":"0009-4978","issn":["0009-4978","1523-8253","1943-5975"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310316146","host_organization_name":"Association of College and Research Libraries","host_organization_lineage":["https://openalex.org/P4310316146","https://openalex.org/P4310315903"],"host_organization_lineage_names":["Association of College and Research Libraries","American Library Association"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Choice Reviews Online","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2081362550","https://openalex.org/W7100825837","https://openalex.org/W2006948423","https://openalex.org/W2172257994","https://openalex.org/W2109735751","https://openalex.org/W2482497309","https://openalex.org/W3023943619","https://openalex.org/W4248107117","https://openalex.org/W2599446660","https://openalex.org/W87404936"],"abstract_inverted_index":{"Service":[0],"businesses":[1],"-":[2,13,29],"where":[3,7],"we've":[4],"been":[5],"and":[6,11,34],"we're":[8],"going":[9],"encounters":[10,25,31],"relationships":[12],"understanding":[14],"the":[15,52],"difference":[16],"operating":[17],"a":[18,37],"service":[19,46,47],"business":[20,24,39],"starting":[21,36],"an":[22,49],"encounter":[23],"with":[26],"machines":[27],"pseudo-relationships":[28],"enhance":[30],"between":[32],"customer":[33],"organization":[35],"relationship":[38],"how":[40],"use":[41],"of":[42,54],"technology":[43],"is":[44],"changing":[45],"within":[48],"organization/between":[50],"organizations":[51],"future":[53],"service.":[55]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2016-06-24T00:00:00"}
