{"id":"https://openalex.org/W654984875","doi":null,"title":"GETTING A HANDLE","display_name":"GETTING A HANDLE","publication_year":1994,"publication_date":"1994-03-01","ids":{"openalex":"https://openalex.org/W654984875","mag":"654984875"},"language":"en","primary_location":{"id":"mag:654984875","doi":null,"is_oa":false,"landing_page_url":"https://trid.trb.org/view/546695","pdf_url":null,"source":{"id":"https://openalex.org/S2765040591","display_name":"Airline business","issn_l":"0268-7615","issn":["0268-7615"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Airline business","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049168145","display_name":"Alie Doorten","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Alie Doorten","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5049168145"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1151,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.81832278,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.010300000198185444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ground-handling","display_name":"ground handling","score":0.7099999785423279},{"id":"https://openalex.org/keywords/airline-operations","display_name":"airline operations","score":0.3840000033378601},{"id":"https://openalex.org/keywords/customer-competition","display_name":"customer competition","score":0.5519999861717224},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.4959999918937683}],"concepts":[{"id":"https://openalex.org/C2780364048","wikidata":"https://www.wikidata.org/wiki/Q204028","display_name":"Subtitle","level":2,"score":0.5465221405029297},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5462864637374878},{"id":"https://openalex.org/C178802073","wikidata":"https://www.wikidata.org/wiki/Q8421","display_name":"Aeronautics","level":1,"score":0.41267532110214233},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39363494515419006},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3922201991081238},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.37125682830810547},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32001954317092896},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3116756081581116},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28876274824142456},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:654984875","doi":null,"is_oa":false,"landing_page_url":"https://trid.trb.org/view/546695","pdf_url":null,"source":{"id":"https://openalex.org/S2765040591","display_name":"Airline business","issn_l":"0268-7615","issn":["0268-7615"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Airline business","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3166016131","https://openalex.org/W639480493","https://openalex.org/W3159830427","https://openalex.org/W591643354","https://openalex.org/W1902371045","https://openalex.org/W633149797","https://openalex.org/W2587789091","https://openalex.org/W4234514985","https://openalex.org/W4319240740","https://openalex.org/W2595894877"],"abstract_inverted_index":{"SUBTITLE:":[0],"AIRLINES":[1],"NEED":[2],"A":[3],"CHOICE":[4],"OF":[5,12],"QUALITY":[6],"GROUND":[7],"HANDLING":[8],"PRODUCTS":[9],"AS":[10],"PART":[11],"THE":[13],"BATTLE":[14],"TO":[15],"WIN":[16],"CUSTOMERS...":[17]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}