{"id":"https://openalex.org/W645048620","doi":null,"title":"BOUNDLESS WORK: Emotional Labour and Emotional Exhaustion in Interactive Service Work","display_name":"BOUNDLESS WORK: Emotional Labour and Emotional Exhaustion in Interactive Service Work","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W645048620","mag":"645048620"},"language":"en","primary_location":{"id":"pmh:oai:ntnuopen.ntnu.no:11250/268090","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11250/268090","pdf_url":"http://hdl.handle.net/11250/268090","source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11250/268090","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056170013","display_name":"Ulla Forseth","orcid":"https://orcid.org/0000-0002-6727-4474","observed_orcids":["https://orcid.org/0000-0002-6727-4474"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ulla Forseth","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6727-4474","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5056170013"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":20,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.9869999885559082},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.9990000128746033},{"id":"https://openalex.org/keywords/interactive-service-work","display_name":"interactive service work","score":0.972000002861023},{"id":"https://openalex.org/keywords/service-sector-employment","display_name":"service sector employment","score":0.5950000286102295},{"id":"https://openalex.org/keywords/emotional-work","display_name":"emotional work","score":0.4230000078678131}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.8788125514984131},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.7766740322113037},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6702631115913391},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5104352831840515},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4900280237197876},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3477722406387329},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3411860466003418},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.33800220489501953},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2417992651462555},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18601343035697937},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.10636544227600098},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08292537927627563},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.06583791971206665}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:ntnuopen.ntnu.no:11250/268090","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11250/268090","pdf_url":"http://hdl.handle.net/11250/268090","source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},{"id":"mag:645048620","doi":null,"is_oa":false,"landing_page_url":"https://ntnuopen.ntnu.no/ntnu-xmlui/handle/11250/268090","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:ntnuopen.ntnu.no:11250/268090","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11250/268090","pdf_url":"http://hdl.handle.net/11250/268090","source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.4000000059604645}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W645048620.pdf","grobid_xml":"https://content.openalex.org/works/W645048620.grobid-xml"},"referenced_works_count":187,"referenced_works":["https://openalex.org/W84968370","https://openalex.org/W154749201","https://openalex.org/W166320964","https://openalex.org/W170150128","https://openalex.org/W178703854","https://openalex.org/W202346731","https://openalex.org/W358315567","https://openalex.org/W565083777","https://openalex.org/W566156319","https://openalex.org/W576918382","https://openalex.org/W579815024","https://openalex.org/W583583424","https://openalex.org/W596332277","https://openalex.org/W601846557","https://openalex.org/W608096998","https://openalex.org/W615942840","https://openalex.org/W616730330","https://openalex.org/W618842376","https://openalex.org/W623631677","https://openalex.org/W633718758","https://openalex.org/W653840270","https://openalex.org/W1483279312","https://openalex.org/W1488078419","https://openalex.org/W1490676200","https://openalex.org/W1496351033","https://openalex.org/W1512015804","https://openalex.org/W1524882653","https://openalex.org/W1541515907","https://openalex.org/W1566447278","https://openalex.org/W1572119554","https://openalex.org/W1577773636","https://openalex.org/W1582770597","https://openalex.org/W1588647349","https://openalex.org/W1591022516","https://openalex.org/W1591511583","https://openalex.org/W1592721132","https://openalex.org/W1603088519","https://openalex.org/W1605991455","https://openalex.org/W1688915732","https://openalex.org/W1902097327","https://openalex.org/W1919026880","https://openalex.org/W1964069952","https://openalex.org/W1966549206","https://openalex.org/W1968059489","https://openalex.org/W1968485673","https://openalex.org/W1968629566","https://openalex.org/W1969453545","https://openalex.org/W1972436487","https://openalex.org/W1972946376","https://openalex.org/W1976958562","https://openalex.org/W1977355724","https://openalex.org/W1983990142","https://openalex.org/W1986026894","https://openalex.org/W1986175266","https://openalex.org/W1987154081","https://openalex.org/W1990199118","https://openalex.org/W1990286931","https://openalex.org/W1994743485","https://openalex.org/W1995574158","https://openalex.org/W1997470043","https://openalex.org/W2001105655","https://openalex.org/W2006561278","https://openalex.org/W2006948423","https://openalex.org/W2011978323","https://openalex.org/W2012312957","https://openalex.org/W2013021752","https://openalex.org/W2014135516","https://openalex.org/W2016005402","https://openalex.org/W2018828252","https://openalex.org/W2019414879","https://openalex.org/W2019822506","https://openalex.org/W2019997871","https://openalex.org/W2021731758","https://openalex.org/W2024614569","https://openalex.org/W2026329655","https://openalex.org/W2026808795","https://openalex.org/W2027553719","https://openalex.org/W2030441354","https://openalex.org/W2030638771","https://openalex.org/W2035336034","https://openalex.org/W2035982357","https://openalex.org/W2036571917","https://openalex.org/W2036853232","https://openalex.org/W2037511097","https://openalex.org/W2038261552","https://openalex.org/W2038608488","https://openalex.org/W2042022821","https://openalex.org/W2042623444","https://openalex.org/W2042853878","https://openalex.org/W2044950274","https://openalex.org/W2046365139","https://openalex.org/W2046713907","https://openalex.org/W2046753579","https://openalex.org/W2047616682","https://openalex.org/W2047798852","https://openalex.org/W2047873637","https://openalex.org/W2053301887","https://openalex.org/W2054533800","https://openalex.org/W2056963055","https://openalex.org/W2062247099","https://openalex.org/W2064024260","https://openalex.org/W2064280987","https://openalex.org/W2066302793","https://openalex.org/W2066546328","https://openalex.org/W2067589470","https://openalex.org/W2069096442","https://openalex.org/W2070504353","https://openalex.org/W2070796031","https://openalex.org/W2071262771","https://openalex.org/W2079618736","https://openalex.org/W2080132265","https://openalex.org/W2080790939","https://openalex.org/W2081726498","https://openalex.org/W2082541313","https://openalex.org/W2082695308","https://openalex.org/W2084097921","https://openalex.org/W2086324430","https://openalex.org/W2089362769","https://openalex.org/W2093221574","https://openalex.org/W2093745972","https://openalex.org/W2103177132","https://openalex.org/W2104018553","https://openalex.org/W2104932994","https://openalex.org/W2106467596","https://openalex.org/W2107580560","https://openalex.org/W2108347508","https://openalex.org/W2114060912","https://openalex.org/W2115162451","https://openalex.org/W2116198378","https://openalex.org/W2128252363","https://openalex.org/W2134242468","https://openalex.org/W2134392234","https://openalex.org/W2135691596","https://openalex.org/W2136304350","https://openalex.org/W2136634237","https://openalex.org/W2137240809","https://openalex.org/W2138291225","https://openalex.org/W2138548316","https://openalex.org/W2139142884","https://openalex.org/W2144816256","https://openalex.org/W2146113274","https://openalex.org/W2148643743","https://openalex.org/W2156428347","https://openalex.org/W2157057634","https://openalex.org/W2157122373","https://openalex.org/W2158403055","https://openalex.org/W2159015392","https://openalex.org/W2160044825","https://openalex.org/W2160330485","https://openalex.org/W2166307729","https://openalex.org/W2171148471","https://openalex.org/W2314319048","https://openalex.org/W2318540015","https://openalex.org/W2321327093","https://openalex.org/W2322926261","https://openalex.org/W2323236851","https://openalex.org/W2325115932","https://openalex.org/W2341004386","https://openalex.org/W2463592630","https://openalex.org/W2467062981","https://openalex.org/W2471954999","https://openalex.org/W2486450701","https://openalex.org/W2494441765","https://openalex.org/W2512792101","https://openalex.org/W2571172251","https://openalex.org/W2585529309","https://openalex.org/W2728768191","https://openalex.org/W2745616710","https://openalex.org/W2762960386","https://openalex.org/W2802486913","https://openalex.org/W2903687831","https://openalex.org/W2905821330","https://openalex.org/W2908280852","https://openalex.org/W2969744821","https://openalex.org/W2979602983","https://openalex.org/W2985646897","https://openalex.org/W3100359454","https://openalex.org/W3109252881","https://openalex.org/W3142492581","https://openalex.org/W3143477090","https://openalex.org/W3162704636","https://openalex.org/W3209720292","https://openalex.org/W4240860573","https://openalex.org/W4243211108","https://openalex.org/W4249662837","https://openalex.org/W4292081210","https://openalex.org/W4302545419"],"related_works":["https://openalex.org/W2524501104","https://openalex.org/W2942119093","https://openalex.org/W1534645536","https://openalex.org/W2975220484","https://openalex.org/W2972541240","https://openalex.org/W1993626259","https://openalex.org/W3207126910","https://openalex.org/W2150527935","https://openalex.org/W6996837279","https://openalex.org/W7213555558"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}