{"id":"https://openalex.org/W638484195","doi":null,"title":"Client and Agency: Working Class Responses to Casework","display_name":"Client and Agency: Working Class Responses to Casework","publication_year":2009,"publication_date":"2009-08-30","ids":{"openalex":"https://openalex.org/W638484195","mag":"638484195"},"language":"en","primary_location":{"id":"mag:638484195","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BB02719272","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023064529","display_name":"John Eleanor Mayer","orcid":"https://orcid.org/0000-0002-5849-2971","observed_orcids":["https://orcid.org/0000-0002-5849-2971"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John E. Mayer","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5849-2971","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041411704","display_name":"Noel Timms","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Noel Timms","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5111644206","display_name":"Patricia L. Daniel","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Patricia Daniel","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.07628524,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11028","display_name":"Social Work Education and Practice","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13624","display_name":"Social Sciences and Policies","score":0.025699999183416367,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11380","display_name":"Child Welfare and Adoption","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-perspective","display_name":"customer perspective","score":0.5889999866485596},{"id":"https://openalex.org/keywords/social-work-agencies","display_name":"social work agencies","score":0.6759999990463257},{"id":"https://openalex.org/keywords/household-welfare","display_name":"household welfare","score":0.5220000147819519},{"id":"https://openalex.org/keywords/consumer-opinions","display_name":"consumer opinions","score":0.4690000116825104},{"id":"https://openalex.org/keywords/customer-expectations","display_name":"customer expectations","score":0.4429999887943268},{"id":"https://openalex.org/keywords/client-worker-relationship","display_name":"client-worker relationship","score":0.6669999957084656},{"id":"https://openalex.org/keywords/social-work-practice","display_name":"social work practice","score":0.4169999957084656},{"id":"https://openalex.org/keywords/consumer-groups","display_name":"consumer groups","score":0.43299999833106995},{"id":"https://openalex.org/keywords/service-evaluation","display_name":"service evaluation","score":0.40799999237060547}],"concepts":[{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.7788809537887573},{"id":"https://openalex.org/C16920402","wikidata":"https://www.wikidata.org/wiki/Q205398","display_name":"Social work","level":2,"score":0.6213136315345764},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.5979137420654297},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5522468090057373},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4911772906780243},{"id":"https://openalex.org/C536738050","wikidata":"https://www.wikidata.org/wiki/Q3249071","display_name":"Social Welfare","level":2,"score":0.4905552268028259},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.46254441142082214},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.43533363938331604},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.435019314289093},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4271222949028015},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.27035772800445557},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.20682913064956665},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11217433214187622},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.10080936551094055},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0761326253414154},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:638484195","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BB02719272","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4251425407","https://openalex.org/W4255513327","https://openalex.org/W2288717671","https://openalex.org/W2905048167","https://openalex.org/W2263274715","https://openalex.org/W7120099998","https://openalex.org/W2801834882","https://openalex.org/W4253387405","https://openalex.org/W4237014911","https://openalex.org/W2905582392"],"abstract_inverted_index":{"It":[0,148,174],"is":[1,106,119,149],"a":[2,43,51,58,141,204],"startling":[3],"and":[4,16,30,84,96,99,145,156,171,186,200,223,227],"somewhat":[5],"disturbing":[6],"fact":[7],"that":[8,108],"social":[9,52,69,132,189,221],"work":[10,53,88,133,167,190],"researchers-as":[11],"well":[12],"as":[13],"research":[14],"psychiatrists":[15],"psychologists-have":[17],"rarely":[18],"explored":[19],"the":[20,24,27,35,47,62,68,72,94,102,111,124,135,177,209,220,224,228],"treatment":[21,225],"situation":[22],"from":[23,140],"standpoint":[25],"of":[26,40,46,61,64,76,101,113,122,126,131,137,143,183,188,203,211,219],"client.":[28],"Client":[29,199],"Agency,":[31],"first":[32],"published":[33],"in":[34,67,164],"1960s,":[36],"explores":[37],"by":[38],"means":[39],"free-flowing":[41],"interviews,":[42],"close-up":[44],"picture":[45],"client's":[48],"experiences":[49],"at":[50],"agency.":[54],"There":[55],"has":[56],"been":[57],"growing":[59],"awareness":[60],"importance":[63],"consumer":[65,77,114],"opinion":[66,118],"services":[70,191],"following":[71],"wide":[73],"spread":[74],"impact":[75],"groups,":[78],"particularly":[79],"those":[80],"concerned":[81],"with":[82,168],"educational":[83],"medical":[85],"services.":[86],"Social":[87],"agencies":[89],"have":[90],"hesitated,":[91],"uncertain":[92],"about":[93,159],"researchers":[95],"their":[97,127,217],"methods,":[98],"fearful":[100],"outcome.":[103],"But":[104],"it":[105,193],"desirable":[107],"they":[109,213,230,232],"incorporate":[110],"views":[112],"groups":[115],"because":[116,192],"client":[117],"one":[120],"way":[121],"checking":[123],"effectiveness":[125],"work.":[128],"The":[129],"practice":[130],"requires":[134],"application":[136],"knowledge":[138],"derived":[139],"variety":[142],"sources":[144],"academic":[146],"disciplines.":[147],"frequently":[150],"difficult":[151],"to":[152,176,215],"relate":[153],"conflicting":[154],"evidence":[155],"diverse":[157],"theories":[158],"human":[160],"behavior":[161],"for":[162,179],"use":[163],"day-to-":[165],"day":[166],"acutely":[169],"troubled":[170],"deprived":[172],"people.":[173],"points":[175],"need":[178],"more":[180],"extensive":[181],"studies":[182],"both":[184],"consumers":[185],"suppliers":[187],"raises":[194],"many":[195],"pertinent":[196],"questions.":[197],"In":[198],"Agency":[201],"clients":[202],"Family":[205],"Welfare":[206],"Association":[207],"discuss":[208],"kind":[210],"help":[212],"expect":[214],"receive,":[216],"impressions":[218],"worker":[222],"process,":[226],"ways":[229],"felt":[231],"were":[233],"helped":[234],"or":[235],"not":[236],"helped.":[237]},"counts_by_year":[],"updated_date":"2026-10-25T09:29:13.331239","created_date":"2016-06-24T00:00:00"}