{"id":"https://openalex.org/W629758667","doi":null,"title":"ROLE AND CONSEQUENCES OF EMOTIONAL LABOR IN THE WORKPLACE","display_name":"ROLE AND CONSEQUENCES OF EMOTIONAL LABOR IN THE WORKPLACE","publication_year":2014,"publication_date":"2014-06-01","ids":{"openalex":"https://openalex.org/W629758667","mag":"629758667"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:cmj:seapas:y:2014:i:4:p:675-682","doi":null,"is_oa":false,"landing_page_url":"http://seaopenresearch.eu/Journals/articles/SPAS_4_80.pdf","pdf_url":"http://seaopenresearch.eu/Journals/articles/SPAS_4_80.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doaj.org/article/6e270215c8a546f799d72b06f67db149","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084662339","display_name":"Andreea Fortuna \u0218chiopu","orcid":"https://orcid.org/0000-0002-6524-0190","observed_orcids":["https://orcid.org/0000-0002-6524-0190"]},"institutions":[{"id":"https://openalex.org/I88491126","display_name":"Bucharest University of Economic Studies","ror":"https://ror.org/04yvncj21","country_code":"RO","type":"education","lineage":["https://openalex.org/I88491126"]}],"countries":["RO"],"is_corresponding":true,"raw_author_name":"Andreea Fortuna SCHIOPU","raw_affiliation_strings":["\n        Bucharest University of Economic Studies\n"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\n        Bucharest University of Economic Studies\n","institution_ids":["https://openalex.org/I88491126"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5084662339"],"corresponding_institution_ids":["https://openalex.org/I88491126"],"apc_list":null,"apc_paid":null,"fwci":1.6195,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.86826179,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":1.0},{"id":"https://openalex.org/keywords/emotional-dissonance","display_name":"emotional dissonance","score":0.9610000252723694},{"id":"https://openalex.org/keywords/emotion-regulation-strategies","display_name":"emotion regulation strategies","score":0.9819999933242798},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.8289999961853027},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.7730000019073486},{"id":"https://openalex.org/keywords/burnout","display_name":"burnout","score":0.9779999852180481},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":0.7549999952316284},{"id":"https://openalex.org/keywords/role-recognition","display_name":"role identification","score":0.6990000009536743},{"id":"https://openalex.org/keywords/emotions-in-the-workplace","display_name":"workplace emotions","score":0.7229999899864197}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.7813421487808228},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5289803743362427},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.43896180391311646},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4091472625732422},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.40266069769859314},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.22338765859603882},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.1740771234035492},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.14023110270500183}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:cmj:seapas:y:2014:i:4:p:675-682","doi":null,"is_oa":false,"landing_page_url":"http://seaopenresearch.eu/Journals/articles/SPAS_4_80.pdf","pdf_url":"http://seaopenresearch.eu/Journals/articles/SPAS_4_80.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:6e270215c8a546f799d72b06f67db149","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6e270215c8a546f799d72b06f67db149","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SEA: Practical Application of Science, Vol II, Iss 4 (2/2014), Pp 675-682 (2014)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:doaj.org/article:6e270215c8a546f799d72b06f67db149","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/6e270215c8a546f799d72b06f67db149","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SEA: Practical Application of Science, Vol II, Iss 4 (2/2014), Pp 675-682 (2014)","raw_type":"article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.9211000204086304,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1490676200","https://openalex.org/W1964299562","https://openalex.org/W1981202460","https://openalex.org/W2009677365","https://openalex.org/W2015520420","https://openalex.org/W2021853426","https://openalex.org/W2022472850","https://openalex.org/W2026329655","https://openalex.org/W2037598946","https://openalex.org/W2055567177","https://openalex.org/W2055582888","https://openalex.org/W2073531922","https://openalex.org/W2136506957","https://openalex.org/W2138291225","https://openalex.org/W2157057634","https://openalex.org/W2167440618","https://openalex.org/W2324035184"],"related_works":["https://openalex.org/W6985356622","https://openalex.org/W2541344140","https://openalex.org/W6888752754","https://openalex.org/W95306555","https://openalex.org/W143210423","https://openalex.org/W2022472850","https://openalex.org/W2058874768","https://openalex.org/W7098928571","https://openalex.org/W2610611437","https://openalex.org/W2157057634"],"abstract_inverted_index":{"The":[0],"use":[1],"of":[2,37,58,74,107,124],"emotions":[3],"in":[4,17,23,77],"the":[5,24,27,35,56,72,78,85,113,130],"workplace":[6],"has":[7],"begun":[8],"to":[9,33,39,47,54,64,70,84,111],"be":[10,34],"increasingly":[11],"studied":[12],"by":[13],"theorists":[14],"and":[15,61,69,88,109,115,126],"researchers":[16],"organizational":[18],"behavior.":[19],"One":[20],"essential":[21],"construct":[22],"literature":[25],"is":[26,31],"emotional":[28,52,59,62,75,86,100],"labor":[29,60,76,87],"which":[30],"perceived":[32],"management":[36],"feelings":[38,123],"express":[40],"organizationally":[41],"desired":[42],"emotions.":[43],"This":[44],"article":[45],"aims":[46],"review":[48],"existing":[49],"perspectives":[50],"on":[51],"labor,":[53],"differentiate":[55],"concepts":[57],"dissonance,":[63],"analyze":[65],"emotion":[66],"regulation":[67],"strategies,":[68],"discuss":[71],"consequences":[73],"workplace.":[79],"These":[80],"clarifications":[81],"with":[82,129],"regard":[83],"its":[89],"mechanisms":[90],"can":[91],"help":[92],"manage":[93],"their":[94,117],"associated":[95],"negative":[96],"outcomes":[97,120],"(such":[98,121],"as":[99,122],"exhaustion,":[101],"lower":[102],"job":[103],"satisfaction,":[104],"higher":[105],"levels":[106],"burnout,":[108],"intentions":[110],"quit":[112],"job)":[114],"sustain":[116],"possible":[118],"positive":[119],"accomplishment":[125],"enhanced":[127],"identification":[128],"work":[131],"role).":[132]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}