{"id":"https://openalex.org/W629753120","doi":null,"title":"IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT ON FACULTY","display_name":"IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT ON FACULTY","publication_year":2013,"publication_date":"2013-06-11","ids":{"openalex":"https://openalex.org/W629753120","mag":"629753120"},"language":"en","primary_location":{"id":"mag:629753120","doi":null,"is_oa":false,"landing_page_url":"http://eprints.fri.uni-lj.si/2082/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030734989","display_name":"Goran Kova\u010di\u010d","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Goran Kova\u010di\u010d","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5030734989"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.8422999978065491,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.8422999978065491,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.1193000003695488,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9990000128746033},{"id":"https://openalex.org/keywords/crm-implementation","display_name":"CRM implementation","score":0.7559999823570251},{"id":"https://openalex.org/keywords/non-profit-educational-institutions","display_name":"non-profit educational institutions","score":0.9330000281333923},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.824999988079071},{"id":"https://openalex.org/keywords/business-process-standardization","display_name":"business process standardization","score":0.8399999737739563},{"id":"https://openalex.org/keywords/microsoft-dynamics-crm","display_name":"Microsoft Dynamics CRM","score":0.8889999985694885},{"id":"https://openalex.org/keywords/sugarcrm","display_name":"SugarCRM","score":0.8080000281333923}],"concepts":[{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.6496176719665527},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5538672804832458},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5157216191291809},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.4838079810142517},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.43607670068740845},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12852734327316284},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:629753120","doi":null,"is_oa":false,"landing_page_url":"http://eprints.fri.uni-lj.si/2082/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2170381648","https://openalex.org/W4400836798","https://openalex.org/W2793174213","https://openalex.org/W7161141717","https://openalex.org/W4398153800","https://openalex.org/W3087194138","https://openalex.org/W2795025818","https://openalex.org/W308344797","https://openalex.org/W74549494","https://openalex.org/W2095696193"],"abstract_inverted_index":{"Just":[0],"as":[1,33,62,64],"companies,":[2],"non-profit":[3,73],"educational":[4,74],"institutions":[5,40],"are":[6,30,41],"in":[7,34,43,156],"the":[8,21,35,44,66,77,139,148,157,168],"market":[9,15,19,45],"and":[10,23,27,81,111,120,138,161,180],"have":[11],"their":[12,28,56,129],"customers.":[13],"Their":[14],"is":[16,146],"not":[17,31,42],"a":[18,97,100,123,151],"from":[20],"commercial":[22],"business":[24,114,118],"oriented":[25],"organizations,":[26],"customers":[29,32,130],"conventional,":[36],"economic-market":[37],"sense.":[38],"Educational":[39],"only":[46],"to":[47,58,94,109,172],"increase":[48,59],"sales,":[49],"but":[50],"also":[51],"for":[52,65],"better":[53],"communication":[54],"with":[55],"customers,":[57],"customer":[60],"satisfaction,":[61],"well":[63],"achievement":[67],"of":[68,79,85,128,143,150,159,165],"other,":[69],"non-economic":[70],"objectives.\r\n\r\nAmong":[71],"these,":[72],"institutions,":[75],"belongs":[76],"Faculty":[78,158],"Computer":[80,160],"Information":[82,162],"Science,":[83,163],"University":[84,164],"Ljubljana,":[86,166],"where":[87,167],"they":[88,91,107,121],"decided":[89],"that":[90],"would":[92],"like":[93],"start":[95],"using":[96],"CRM":[98,179],"system,":[99],"Customer":[101,152],"Relationship":[102,153],"Management":[103,154],"system.\r\n\r\nWith":[104],"it\u2019s":[105],"help":[106],"want":[108,122],"optimize":[110],"standardize":[112],"specific":[113],"processes,":[115,119],"integrate":[116],"new":[117],"better,":[124],"more":[125],"unified":[126],"view":[127],"-":[131],"students,":[132],"professors,":[133],"partner":[134],"universities,":[135],"industry":[136],"partners":[137],"media.\r\n\r\nThe":[140],"main":[141],"thread":[142],"this":[144],"thesis":[145],"therefore":[147],"introduction":[149],"system":[155],"most":[169],"attention":[170],"goes":[171],"comparing":[173],"two":[174],"software":[175],"solutions,":[176],"Microsoft":[177],"Dynamics":[178],"Sugar":[181],"CRM.":[182]},"counts_by_year":[],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2016-06-24T00:00:00"}
