{"id":"https://openalex.org/W625006333","doi":null,"title":"Measuring success in dental practice using patient feedback - a feasibility study","display_name":"Measuring success in dental practice using patient feedback - a feasibility study","publication_year":2011,"publication_date":"2011-07-01","ids":{"openalex":"https://openalex.org/W625006333","mag":"625006333"},"language":"en","primary_location":{"id":"pmh:oai:etheses.bham.ac.uk:1288","doi":null,"is_oa":false,"landing_page_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","pdf_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","source":{"id":"https://openalex.org/S4306402357","display_name":"University of Birmingham Institutional Research Archive (University of Birmingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79619799","host_organization_name":"University of Birmingham","host_organization_lineage":["https://openalex.org/I79619799"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112392287","display_name":"Michael Busby","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Michael Clive Busby","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5112392287"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11539","display_name":"Survey Methodology and Nonresponse","score":0.004600000102072954,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10368","display_name":"Dental Health and Care Utilization","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/3500","display_name":"General Dentistry"},"field":{"id":"https://openalex.org/fields/35","display_name":"Dentistry"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-feedback","display_name":"patient feedback","score":0.949999988079071},{"id":"https://openalex.org/keywords/dental-practice","display_name":"dental practice","score":0.7139999866485596},{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"interactive voice response","score":0.8849999904632568},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.6949999928474426},{"id":"https://openalex.org/keywords/patient-communication","display_name":"patient communication","score":0.7570000290870667},{"id":"https://openalex.org/keywords/value-for-money","display_name":"value for money","score":0.921999990940094},{"id":"https://openalex.org/keywords/paper-based-surveys","display_name":"paper-based surveys","score":0.5690000057220459},{"id":"https://openalex.org/keywords/practice-licensing","display_name":"practice licensing","score":0.5979999899864197},{"id":"https://openalex.org/keywords/feasibility","display_name":"feasibility","score":0.5740000009536743}],"concepts":[{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.5508249402046204},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5109668970108032},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.487959086894989},{"id":"https://openalex.org/C2776034101","wikidata":"https://www.wikidata.org/wiki/Q1509347","display_name":"Commission","level":2,"score":0.45137467980384827},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.44567418098449707},{"id":"https://openalex.org/C190812933","wikidata":"https://www.wikidata.org/wiki/Q28923","display_name":"Chart","level":2,"score":0.4307589828968048},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4241597056388855},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.3743753731250763},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3508044481277466},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.21817737817764282},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19002464413642883},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10126379132270813},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:etheses.bham.ac.uk:1288","doi":null,"is_oa":false,"landing_page_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","pdf_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","source":{"id":"https://openalex.org/S4306402357","display_name":"University of Birmingham Institutional Research Archive (University of Birmingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79619799","host_organization_name":"University of Birmingham","host_organization_lineage":["https://openalex.org/I79619799"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"pmh:oai:uilis.unsyiah.ac.id:42520","doi":null,"is_oa":true,"landing_page_url":"http://uilis.unsyiah.ac.id/opentheses/items/show/42520","pdf_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","source":{"id":"https://openalex.org/S4377196378","display_name":"UPT. Syiah Kuala University Library (Syiah Kuala University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187494767","host_organization_name":"Universitas Syiah Kuala","host_organization_lineage":["https://openalex.org/I187494767"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:625006333","doi":null,"is_oa":false,"landing_page_url":"http://etheses.bham.ac.uk/1288/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:uilis.unsyiah.ac.id:42520","doi":null,"is_oa":true,"landing_page_url":"http://uilis.unsyiah.ac.id/opentheses/items/show/42520","pdf_url":"http://etheses.bham.ac.uk/1288/1/Busby_MPhil_11.pdf","source":{"id":"https://openalex.org/S4377196378","display_name":"UPT. Syiah Kuala University Library (Syiah Kuala University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187494767","host_organization_name":"Universitas Syiah Kuala","host_organization_lineage":["https://openalex.org/I187494767"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[{"score":0.8999999761581421,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W625006333.pdf","grobid_xml":"https://content.openalex.org/works/W625006333.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W6152568","https://openalex.org/W151407195","https://openalex.org/W1685226204","https://openalex.org/W1981893620","https://openalex.org/W2000526252","https://openalex.org/W2012503436","https://openalex.org/W2047542320","https://openalex.org/W2068629498","https://openalex.org/W2084816153","https://openalex.org/W2111746211","https://openalex.org/W2128747629","https://openalex.org/W2334586393","https://openalex.org/W2405841414"],"related_works":["https://openalex.org/W2085642951","https://openalex.org/W2077592366","https://openalex.org/W2097134719","https://openalex.org/W59532954","https://openalex.org/W4233758416","https://openalex.org/W2395152790","https://openalex.org/W4415482859","https://openalex.org/W2419369044","https://openalex.org/W4382677465","https://openalex.org/W2949554839"],"abstract_inverted_index":{"Patient":[0],"feedback":[1,126],"was":[2,18],"elicited":[3],"from":[4],"seven":[5,52],"volunteer":[6],"practices":[7,97],"using":[8,99,163],"Interactive":[9],"Voice":[10],"Response":[11],"(IVR)":[12],"methodology.":[13],"A":[14,151],"concise":[15],"question":[16,112],"set":[17],"designed":[19],"to":[20,32,39,80,96,110,114,123,140,146,162],"cover":[21],"aspects":[22,43],"of":[23,44,62,69,107,130,137,153,170,188],"care,":[24],"which":[25,36],"the":[26,89,115,128,131,157,164,168,174,182,186],"literature":[27],"suggested":[28],"were":[29,48,71,78,86,94,121,159],"most":[30],"important":[31,42],"patients.":[33],"Three":[34],"questions":[35,53],"allowed":[37],"patients":[38],"self":[40],"assess":[41],"their":[45,105,125],"oral":[46],"health":[47],"included.":[49],"The":[50,135],"remaining":[51],"covered":[54],"practice":[55,179],"cleanliness,":[56],"competence,":[57],"communication":[58],"and":[59,75,178],"patient":[60],"perceptions":[61],"value":[63,129],"for":[64],"money.":[65],"Only":[66],"three":[67],"grades":[68],"response":[70],"permitted:":[72],"\u2018ideal\u2019,":[73],"\u2018acceptable\u2019":[74],"\u2018unacceptable\u2019.":[76],"Patients":[77],"invited":[79],"participate":[81],"by":[82,88,133,173,181],"letter.":[83],"These":[84],"letters":[85],"distributed":[87],"participating":[90,155],"practices.":[91],"Survey":[92],"results":[93],"presented":[95],"primarily":[98],"a":[100],"bar":[101],"chart":[102],"showing":[103],"only":[104],"percentage":[106],"\u2018ideal\u2019":[108],"responses":[109],"each":[111],"compared":[113,145],"whole":[116],"group":[117],"average.":[118],"Practice":[119],"representatives":[120],"asked":[122],"give":[124],"on":[127],"instrument":[132,165],"telephone.":[134],"use":[136],"IVR":[138],"failed":[139],"demonstrate":[141],"any":[142],"benefits":[143],"when":[144],"traditional":[147],"paper":[148],"based":[149],"surveys.":[150],"majority":[152],"dentists":[154],"in":[156],"trial":[158],"favourably":[160],"disposed":[161],"however.":[166],"With":[167],"proximity":[169],"dentist":[171],"revalidation":[172],"General":[175],"Dental":[176],"Council":[177],"licensing":[180],"Care":[183],"Quality":[184],"Commission":[185],"development":[187],"instruments":[189],"like":[190],"this":[191],"may":[192],"be":[193],"timely.":[194]},"counts_by_year":[{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-09-25T08:18:29.962427","created_date":"2016-06-24T00:00:00"}
