{"id":"https://openalex.org/W615939128","doi":null,"title":"Quality Management: Creating and Sustaining Organizational Effectiveness","display_name":"Quality Management: Creating and Sustaining Organizational Effectiveness","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W615939128","mag":"615939128"},"language":"en","primary_location":{"id":"mag:615939128","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA88662987","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076345849","display_name":"Donna Summers","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Donna Summers","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5076345849"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9609,"has_fulltext":false,"cited_by_count":49,"citation_normalized_percentile":{"value":0.87650412,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.8535000085830688,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.8535000085830688,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.1298000067472458,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.004800000227987766,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.9980000257492065},{"id":"https://openalex.org/keywords/organizational-effectiveness","display_name":"organizational effectiveness","score":0.9990000128746033},{"id":"https://openalex.org/keywords/quality-systems","display_name":"quality systems","score":0.8889999985694885},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9959999918937683},{"id":"https://openalex.org/keywords/organizational-leadership","display_name":"organizational leadership","score":0.9850000143051147},{"id":"https://openalex.org/keywords/strategic-planning","display_name":"strategic planning","score":1.0},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.9710000157356262},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":1.0},{"id":"https://openalex.org/keywords/benchmarking","display_name":"benchmarking","score":0.8379999995231628},{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.9660000205039978},{"id":"https://openalex.org/keywords/lean-tools","display_name":"lean tools","score":0.8709999918937683},{"id":"https://openalex.org/keywords/problem-solving-tools","display_name":"problem-solving tools","score":0.8610000014305115},{"id":"https://openalex.org/keywords/project-management","display_name":"project management","score":0.9800000190734863},{"id":"https://openalex.org/keywords/malcolm-baldrige-national-quality-award","display_name":"Malcolm Baldrige National Quality Award","score":0.9620000123977661},{"id":"https://openalex.org/keywords/control-charts","display_name":"control charts","score":0.6179999709129333}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.7215687036514282},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.5159490704536438},{"id":"https://openalex.org/C61122496","wikidata":"https://www.wikidata.org/wiki/Q1124595","display_name":"Bar chart","level":2,"score":0.5145939588546753},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5127013921737671},{"id":"https://openalex.org/C190812933","wikidata":"https://www.wikidata.org/wiki/Q28923","display_name":"Chart","level":2,"score":0.5097238421440125},{"id":"https://openalex.org/C159319019","wikidata":"https://www.wikidata.org/wiki/Q852602","display_name":"Organizational chart","level":2,"score":0.4968710243701935},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.48418548703193665},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4463801681995392},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.4240208864212036},{"id":"https://openalex.org/C108363010","wikidata":"https://www.wikidata.org/wiki/Q7102014","display_name":"Organizational effectiveness","level":2,"score":0.41061365604400635},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4054531157016754},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3564711809158325},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3522711992263794},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.35227054357528687},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33841997385025024},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.2135210931301117},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.19608759880065918},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13033226132392883},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10056933760643005},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.06857720017433167},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:615939128","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA88662987","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1603944775","https://openalex.org/W1566142583","https://openalex.org/W3127335427","https://openalex.org/W1597272187","https://openalex.org/W7153739157","https://openalex.org/W1585024075","https://openalex.org/W63539605","https://openalex.org/W2951425249","https://openalex.org/W1518383871","https://openalex.org/W2954946842"],"abstract_inverted_index":{"1.":[0,58],"Organizational":[1,4,15,34],"Effectiveness.":[2],"2.":[3,62],"Philosophy.":[5],"3.":[6,69],"Quality":[7,73],"Systems.":[8],"4.":[9,78],"Creating":[10],"a":[11],"Customer":[12],"Focus.":[13],"5.":[14,83],"Leadership.":[16],"6.":[17],"Strategic":[18],"Planning.":[19],"7.":[20],"Human":[21],"Resource":[22],"Development":[23],"and":[24,44,49,64],"Management.":[25,40,53],"8.":[26],"Managing":[27],"the":[28],"Supply":[29],"Chain":[30],"9.":[31],"Measures":[32],"of":[33],"Success.":[35],"10.":[36],"Benchmarking.":[37],"11.":[38],"Process":[39],"12.":[41],"Lean":[42],"Tools":[43,48],"Techniques":[45],"13.":[46],"Problem-solving":[47],"Techniques.":[50],"14.":[51],"Project":[52],"15.":[54],"Business":[55],"Results.":[56],"Appendix":[57,61,68,77,82,86],"Z":[59],"Tables.":[60],"X-bar":[63],"R":[65],"chart":[66],"factors.":[67],"Malcolm":[70],"Baldrige":[71],"National":[72],"Award":[74],"Assignment":[75],"Guidelines.":[76],"Websites":[79],"for":[80],"Quality.":[81],"Attribute":[84],"Charts.":[85],"A:":[87],"Data":[88],"Sheets.":[89]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":9},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}