{"id":"https://openalex.org/W609293058","doi":null,"title":"Zintegrowane systemy zarz\u0105dzania ERP APS - ocena efektywno\u015bci wdro\u017cenia w warunkach niepewno\u015bci","display_name":"Zintegrowane systemy zarz\u0105dzania ERP APS - ocena efektywno\u015bci wdro\u017cenia w warunkach niepewno\u015bci","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W609293058","mag":"609293058"},"language":"pl","primary_location":{"id":"mag:609293058","doi":null,"is_oa":false,"landing_page_url":"https://econpapers.repec.org/article/mgtyoumng/v_3a9_3ay_3a2014_3ai_3a2_3ap_3a155-168.htm","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Management Science","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017975853","display_name":"L. Wa\u017cna","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I46305939","display_name":"University of Zielona G\u00f3ra","ror":"https://ror.org/04fzm7v55","country_code":"PL","type":"education","lineage":["https://openalex.org/I46305939"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"L. Wa\u017cna","raw_affiliation_strings":["Uniwersytet Zielonog\u00f3rski, Wydzia\u0142 Zarz\u0105dzania, 65-246 Zielona G\u00f3ra, ul. Podg\u00f3rna 50"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Uniwersytet Zielonog\u00f3rski, Wydzia\u0142 Zarz\u0105dzania, 65-246 Zielona G\u00f3ra, ul. Podg\u00f3rna 50","institution_ids":["https://openalex.org/I46305939"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004411576","display_name":"Paul-Dieter Kluge","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I46305939","display_name":"University of Zielona G\u00f3ra","ror":"https://ror.org/04fzm7v55","country_code":"PL","type":"education","lineage":["https://openalex.org/I46305939"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Paul-Dieter Kluge","raw_affiliation_strings":["Uniwersytet Zielonog\u00f3rski, Wydzia\u0142 Zarz\u0105dzania, 65-246 Zielona G\u00f3ra, ul. Podg\u00f3rna 50"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Uniwersytet Zielonog\u00f3rski, Wydzia\u0142 Zarz\u0105dzania, 65-246 Zielona G\u00f3ra, ul. Podg\u00f3rna 50","institution_ids":["https://openalex.org/I46305939"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I46305939"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"9","issue":"2","first_page":"155","last_page":"163"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7095000147819519,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7095000147819519,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.24740000069141388,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.006300000008195639,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/integrated-management-system","display_name":"integrated management system","score":0.6949999928474426},{"id":"https://openalex.org/keywords/erp","display_name":"ERP","score":0.6449999809265137},{"id":"https://openalex.org/keywords/aps","display_name":"APS","score":0.871999979019165},{"id":"https://openalex.org/keywords/implementation-effectiveness","display_name":"implementation effectiveness","score":0.8009999990463257},{"id":"https://openalex.org/keywords/uncertainty","display_name":"uncertainty","score":0.8100000023841858},{"id":"https://openalex.org/keywords/prospect-theory","display_name":"prospect theory","score":0.8090000152587891},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9869999885559082},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/auto-insurance","display_name":"automobile insurance","score":0.9290000200271606}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.8377841711044312},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6605892181396484},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6559404134750366},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5283777713775635},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5256434679031372},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5122848749160767},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4912258982658386},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.44292402267456055},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4061577022075653},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.06543335318565369},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:609293058","doi":null,"is_oa":false,"landing_page_url":"https://econpapers.repec.org/article/mgtyoumng/v_3a9_3ay_3a2014_3ai_3a2_3ap_3a155-168.htm","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Management Science","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W969404783","https://openalex.org/W1559310482","https://openalex.org/W1689771227","https://openalex.org/W1832381054","https://openalex.org/W1972557675","https://openalex.org/W1979432935","https://openalex.org/W1979522819","https://openalex.org/W1983225075","https://openalex.org/W1983364918","https://openalex.org/W1987595265","https://openalex.org/W1991623719","https://openalex.org/W2027362948","https://openalex.org/W2028809046","https://openalex.org/W2032134152","https://openalex.org/W2060855982","https://openalex.org/W2063986913","https://openalex.org/W2090014697","https://openalex.org/W2099358844","https://openalex.org/W2103361998","https://openalex.org/W2103379473","https://openalex.org/W2133469585","https://openalex.org/W2138411682","https://openalex.org/W2329179919","https://openalex.org/W2611897969","https://openalex.org/W2618779644"],"related_works":["https://openalex.org/W7051890064","https://openalex.org/W6973815386","https://openalex.org/W2384400712","https://openalex.org/W2984058328","https://openalex.org/W2803997763","https://openalex.org/W7008981763","https://openalex.org/W2132867491","https://openalex.org/W2229586781","https://openalex.org/W2617564229","https://openalex.org/W3200077463"],"abstract_inverted_index":{"The":[0,24,47,89],"aim":[1],"of":[2,15,45],"this":[3],"paper":[4],"is":[5,27,34,50,67],"to":[6,28,38,51],"make":[7],"a":[8,12,72],"scientific":[9],"contribution":[10],"for":[11],"better":[13],"understanding":[14],"the":[16,19,31,53,62,65,86],"relationship":[17,54,66,75],"between":[18,55,76],"Prospect":[20],"Theory":[21],"and":[22,42,58,69,79],"SERVQUAL.":[23],"first":[25],"objective":[26,49],"analyse":[29],"whether":[30],"SERVQUAL":[32],"scale":[33,37],"an":[35],"appropriate":[36],"quantify":[39],"service":[40,56,77],"quality":[41,57,78],"customer":[43,59,80],"satisfaction":[44,81],"automobile-insurances.":[46],"second":[48],"discuss":[52],"satisfaction.":[60],"With":[61],"prospect":[63,87],"theory,":[64],"explained":[68,84],"described.":[70],"Only":[71],"negative":[73],"asymmetric":[74],"can":[82],"be":[83],"by":[85],"theory.":[88],"proposed":[90],"diminishing":[91],"sensitivity":[92],"lacks":[93],"sufficient":[94],"significant":[95],"empirical":[96],"evidence.":[97]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2016-06-24T00:00:00"}