{"id":"https://openalex.org/W609144018","doi":null,"title":"Implementing the measurement of modern service delivery mechanisms in a selected range of English councils.","display_name":"Implementing the measurement of modern service delivery mechanisms in a selected range of English councils.","publication_year":2010,"publication_date":"2010-07-01","ids":{"openalex":"https://openalex.org/W609144018","mag":"609144018"},"language":"en","primary_location":{"id":"pmh:oai:dora.dmu.ac.uk:2086/4936","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/bitstreams/c22891b6-d3fa-4874-b7af-290ea89b15cb/download","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009337301","display_name":"Michael James Phythian","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Michael James Phythian","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5009337301"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/local-government","display_name":"local government","score":0.7279999852180481},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.6380000114440918},{"id":"https://openalex.org/keywords/public-feedback","display_name":"citizen feedback","score":0.7289999723434448},{"id":"https://openalex.org/keywords/channel-migration","display_name":"channel migration","score":0.8629999756813049},{"id":"https://openalex.org/keywords/e-government-adoption","display_name":"e-government adoption","score":0.6710000038146973},{"id":"https://openalex.org/keywords/english-local-government","display_name":"English local government","score":0.5400000214576721}],"concepts":[{"id":"https://openalex.org/C45235069","wikidata":"https://www.wikidata.org/wiki/Q278425","display_name":"Table (database)","level":2,"score":0.6592144966125488},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6542786359786987},{"id":"https://openalex.org/C68476402","wikidata":"https://www.wikidata.org/wiki/Q1456936","display_name":"Table of contents","level":2,"score":0.5519397854804993},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.551032304763794},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5301528573036194},{"id":"https://openalex.org/C204323151","wikidata":"https://www.wikidata.org/wiki/Q905424","display_name":"Range (aeronautics)","level":2,"score":0.4910726547241211},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.45318788290023804},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.37624505162239075},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.34865641593933105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3361837863922119},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25548750162124634},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.19200140237808228},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.17885640263557434},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15782099962234497},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.13181406259536743},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06874710321426392},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.05229941010475159}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:dora.dmu.ac.uk:2086/4936","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/bitstreams/c22891b6-d3fa-4874-b7af-290ea89b15cb/download","pdf_url":null,"source":{"id":"https://openalex.org/S4306400394","display_name":"DMU Open Research Archive (De Montfort University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66943878","host_organization_name":"De Montfort University","host_organization_lineage":["https://openalex.org/I66943878"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},{"id":"mag:609144018","doi":null,"is_oa":false,"landing_page_url":"https://dora.dmu.ac.uk/bitstream/2086/4936/1/Phythian%20PHD%20Final%202011.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":246,"referenced_works":["https://openalex.org/W52156923","https://openalex.org/W54995665","https://openalex.org/W70541385","https://openalex.org/W79937781","https://openalex.org/W110760235","https://openalex.org/W127913437","https://openalex.org/W151194719","https://openalex.org/W151552436","https://openalex.org/W289122872","https://openalex.org/W308962229","https://openalex.org/W317417172","https://openalex.org/W318238187","https://openalex.org/W564733149","https://openalex.org/W579851527","https://openalex.org/W588152175","https://openalex.org/W593648004","https://openalex.org/W625169189","https://openalex.org/W626248716","https://openalex.org/W627610613","https://openalex.org/W656038164","https://openalex.org/W658151983","https://openalex.org/W658530028","https://openalex.org/W955183918","https://openalex.org/W1136090004","https://openalex.org/W1192510720","https://openalex.org/W1482712451","https://openalex.org/W1483100613","https://openalex.org/W1484685003","https://openalex.org/W1487599830","https://openalex.org/W1490480285","https://openalex.org/W1513309044","https://openalex.org/W1526202028","https://openalex.org/W1543085412","https://openalex.org/W1546358298","https://openalex.org/W1551683767","https://openalex.org/W1558007466","https://openalex.org/W1566103380","https://openalex.org/W1566447476","https://openalex.org/W1567950221","https://openalex.org/W1568966511","https://openalex.org/W1572158715","https://openalex.org/W1572553204","https://openalex.org/W1583269973","https://openalex.org/W1583673514","https://openalex.org/W1585784331","https://openalex.org/W1586288838","https://openalex.org/W1589382802","https://openalex.org/W1591469149","https://openalex.org/W1592714978","https://openalex.org/W1594146773","https://openalex.org/W1594181702","https://openalex.org/W1594321395","https://openalex.org/W1595129978","https://openalex.org/W1597894127","https://openalex.org/W1608013007","https://openalex.org/W1627879863","https://openalex.org/W1684920491","https://openalex.org/W1689771227","https://openalex.org/W1694796700","https://openalex.org/W1881997932","https://openalex.org/W1962048872","https://openalex.org/W1963877809","https://openalex.org/W1968001861","https://openalex.org/W1968856997","https://openalex.org/W1969313290","https://openalex.org/W1972705460","https://openalex.org/W1973103178","https://openalex.org/W1973209717","https://openalex.org/W1973263916","https://openalex.org/W1973904190","https://openalex.org/W1973911210","https://openalex.org/W1974898839","https://openalex.org/W1975528297","https://openalex.org/W1978027065","https://openalex.org/W1979242274","https://openalex.org/W1979352897","https://openalex.org/W1980488500","https://openalex.org/W1983664074","https://openalex.org/W1984200150","https://openalex.org/W1986026591","https://openalex.org/W1990392624","https://openalex.org/W1991616480","https://openalex.org/W1991950512","https://openalex.org/W1992216155","https://openalex.org/W1992809613","https://openalex.org/W1996634916","https://openalex.org/W1998682463","https://openalex.org/W1998753615","https://openalex.org/W1999138303","https://openalex.org/W2000049702","https://openalex.org/W2000735747","https://openalex.org/W2001141960","https://openalex.org/W2003047195","https://openalex.org/W2003845384","https://openalex.org/W2005868174","https://openalex.org/W2006021218","https://openalex.org/W2006231618","https://openalex.org/W2007973439","https://openalex.org/W2007982710","https://openalex.org/W2009504872","https://openalex.org/W2009526958","https://openalex.org/W2015742787","https://openalex.org/W2018872114","https://openalex.org/W2019746085","https://openalex.org/W2021343868","https://openalex.org/W2022727669","https://openalex.org/W2025536870","https://openalex.org/W2026368098","https://openalex.org/W2026418063","https://openalex.org/W2029946379","https://openalex.org/W2034879018","https://openalex.org/W2035827994","https://openalex.org/W2036910311","https://openalex.org/W2039130358","https://openalex.org/W2041239625","https://openalex.org/W2043426410","https://openalex.org/W2043622623","https://openalex.org/W2046706357","https://openalex.org/W2048036652","https://openalex.org/W2048975911","https://openalex.org/W2049588941","https://openalex.org/W2049779778","https://openalex.org/W2050116784","https://openalex.org/W2050360032","https://openalex.org/W2052471806","https://openalex.org/W2057012437","https://openalex.org/W2057301046","https://openalex.org/W2057459865","https://openalex.org/W2057678917","https://openalex.org/W2058033290","https://openalex.org/W2058068570","https://openalex.org/W2058737502","https://openalex.org/W2060088710","https://openalex.org/W2060417641","https://openalex.org/W2060567537","https://openalex.org/W2063063915","https://openalex.org/W2064734778","https://openalex.org/W2066013707","https://openalex.org/W2067404301","https://openalex.org/W2067575191","https://openalex.org/W2068617136","https://openalex.org/W2068729798","https://openalex.org/W2069734533","https://openalex.org/W2070428167","https://openalex.org/W2070774450","https://openalex.org/W2077201765","https://openalex.org/W2083981685","https://openalex.org/W2086575030","https://openalex.org/W2087852461","https://openalex.org/W2088759652","https://openalex.org/W2089314759","https://openalex.org/W2092585742","https://openalex.org/W2093705991","https://openalex.org/W2093879400","https://openalex.org/W2095640245","https://openalex.org/W2095743576","https://openalex.org/W2096099424","https://openalex.org/W2101174261","https://openalex.org/W2103155261","https://openalex.org/W2103271327","https://openalex.org/W2103358021","https://openalex.org/W2103968376","https://openalex.org/W2104449875","https://openalex.org/W2106466848","https://openalex.org/W2107246966","https://openalex.org/W2108183214","https://openalex.org/W2110619046","https://openalex.org/W2111053589","https://openalex.org/W2111365553","https://openalex.org/W2112442953","https://openalex.org/W2113130772","https://openalex.org/W2113298532","https://openalex.org/W2115083942","https://openalex.org/W2119040723","https://openalex.org/W2119299160","https://openalex.org/W2119897050","https://openalex.org/W2121123271","https://openalex.org/W2122024819","https://openalex.org/W2122574137","https://openalex.org/W2122911160","https://openalex.org/W2123465639","https://openalex.org/W2124049460","https://openalex.org/W2124713896","https://openalex.org/W2126682939","https://openalex.org/W2126789314","https://openalex.org/W2127148641","https://openalex.org/W2127447109","https://openalex.org/W2129086641","https://openalex.org/W2129823419","https://openalex.org/W2130006747","https://openalex.org/W2130021160","https://openalex.org/W2130229588","https://openalex.org/W2132241571","https://openalex.org/W2134828291","https://openalex.org/W2139301063","https://openalex.org/W2140026725","https://openalex.org/W2140150066","https://openalex.org/W2140394943","https://openalex.org/W2140720728","https://openalex.org/W2140890354","https://openalex.org/W2141147872","https://openalex.org/W2143837862","https://openalex.org/W2146252160","https://openalex.org/W2147190927","https://openalex.org/W2147701869","https://openalex.org/W2148277253","https://openalex.org/W2149178480","https://openalex.org/W2152739340","https://openalex.org/W2153222072","https://openalex.org/W2157008719","https://openalex.org/W2159387911","https://openalex.org/W2160696220","https://openalex.org/W2161149562","https://openalex.org/W2161299307","https://openalex.org/W2162713456","https://openalex.org/W2163639718","https://openalex.org/W2166073427","https://openalex.org/W2167592169","https://openalex.org/W2168068719","https://openalex.org/W2168351114","https://openalex.org/W2169941696","https://openalex.org/W2179777723","https://openalex.org/W2181820796","https://openalex.org/W2182831036","https://openalex.org/W2200959121","https://openalex.org/W2219270500","https://openalex.org/W2240377057","https://openalex.org/W2242025695","https://openalex.org/W2316635426","https://openalex.org/W2325462834","https://openalex.org/W2362939265","https://openalex.org/W2466209074","https://openalex.org/W2501408649","https://openalex.org/W2524468529","https://openalex.org/W2531617044","https://openalex.org/W2589985187","https://openalex.org/W2740219639","https://openalex.org/W2740554486","https://openalex.org/W2796784688","https://openalex.org/W2944432654","https://openalex.org/W2947476960","https://openalex.org/W2960455925","https://openalex.org/W3141734830","https://openalex.org/W3213708074","https://openalex.org/W4254128747","https://openalex.org/W4256453884"],"related_works":["https://openalex.org/W809448767","https://openalex.org/W4239986969","https://openalex.org/W7096733836","https://openalex.org/W2247389220","https://openalex.org/W2001125311","https://openalex.org/W2329139474","https://openalex.org/W2036730814","https://openalex.org/W2090623136","https://openalex.org/W7029897686","https://openalex.org/W3005259422"],"abstract_inverted_index":{"This":[0,121,222],"research":[1,29,98,132,138,144,155,187,211,223],"provides":[2],"the":[3,11,20,25,39,56,62,76,128,131,165,168,174,180,186,190,193,198,206,217,231,236,249],"first":[4],"thorough":[5],"investigation":[6],"into,":[7],"and":[8,16,22,52,66,71,88,117,152,157,176,219,238],"analysis":[9],"of,":[10],"literature":[12,23],"on":[13,31,84,179],"e-government":[14,80],"metrics":[15],"has":[17],"opened":[18],"up":[19],"topic":[21],"to":[24,37,115,146,153,172,201,214,227],"practitioner":[26,163,177,220],"community.":[27],"The":[28,159],"focuses":[30],"English":[32],"local":[33],"government,":[34,135],"in":[35,189,204,248],"response":[36],"what":[38],"researcher":[40,160],"had":[41,82,122],"experienced":[42],"as":[43],"haphazard":[44],"implementation":[45],"of":[46,58,64,130,192,208,240],"e-government.":[47],"Supplementary":[48],"explorations":[49],"included":[50],"official":[51],"unofficial":[53],"reasons":[54],"for":[55,79,93,235,245],"adoption":[57],"e-government,":[59,241],"along":[60],"with":[61],"role":[63],"politics":[65],"Politics":[67],"\u2013":[68],"local,":[69],"national":[70],"international.":[72],"Until":[73],"this":[74,97],"research,":[75],"main":[77],"focus":[78],"measurement":[81],"been":[83,124],"targets":[85],"or":[86],"large":[87],"complex":[89],"analyses":[90],"suitable":[91],"only":[92],"central":[94],"government.":[95],"Instead,":[96],"proposes":[99],"parsimonious":[100],"measurement.":[101],"Such":[102],"measurement,":[103],"reliant":[104],"upon":[105],"collating":[106],"citizen":[107],"feedback":[108],"across":[109,216],"delivery":[110,247],"channels,":[111],"will":[112,195,212],"assist":[113,118,202],"improvement":[114],"services":[116],"channel":[119],"migration.":[120],"never":[123],"examined":[125],"before.":[126],"Since":[127],"subject":[129],"was":[133,140],"electronic":[134,143],"an":[136],"action":[137],"methodology":[139],"employed,":[141],"using":[142],"instruments":[145,169],"deliver":[147],"surveys,":[148],"provide":[149],"survey":[150],"results":[151],"house":[154],"models":[156],"background.":[158],"is":[161,183],"a":[162],"within":[164],"field,":[166],"so":[167],"were":[170],"designed":[171],"cross-fertilize":[173],"academic":[175,218],"thinking":[178],"subject.":[181],"It":[182],"expected":[184],"that":[185],"tool,":[188],"form":[191],"weblog,":[194],"continue":[196,213],"(in":[197],"longer":[199],"term)":[200],"professionals":[203],"debating":[205],"use":[207,239],"metrics.":[209],"Ongoing":[210],"stretch":[215],"boundaries.":[221],"makes":[224],"original":[225],"contributions":[226],"knowledge":[228],"by":[229],"revealing":[230],"most":[232],"appropriate":[233],"mechanism":[234],"management":[237],"amongst":[242],"other":[243],"mechanisms":[244],"service":[246],"public":[250],"sector,":[251],"especially":[252],"considering":[253],"smaller":[254],"authorities.":[255]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}