{"id":"https://openalex.org/W60080757","doi":null,"title":"Spreading the word: A social-psychological exploration of word-of-mouth traveller information in the digital age","display_name":"Spreading the word: A social-psychological exploration of word-of-mouth traveller information in the digital age","publication_year":2011,"publication_date":"2011-12-01","ids":{"openalex":"https://openalex.org/W60080757","mag":"60080757"},"language":"en","primary_location":{"id":"pmh:hdl:10068/1002258","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10068/1002258","pdf_url":null,"source":{"id":"https://openalex.org/S4377196900","display_name":"OpenGrey (Institut de l'Information Scientifique et Technique)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1295345811","host_organization_name":"Institut de l'Information Scientifique et Technique","host_organization_lineage":["https://openalex.org/I1295345811"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"U - Thesis"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://eprints.uwe.ac.uk/16434/","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063227650","display_name":"Caroline Bartle","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Caroline Bartle","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5063227650"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.6445000171661377,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.6445000171661377,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.25119999051094055,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.017799999564886093,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-word-of-mouth","display_name":"electronic word of mouth","score":0.7689999938011169},{"id":"https://openalex.org/keywords/passenger-information","display_name":"passenger information","score":0.6779999732971191},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.5080000162124634},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"trustworthiness","score":0.7570000290870667},{"id":"https://openalex.org/keywords/social-closeness","display_name":"social proximity","score":0.7300000190734863},{"id":"https://openalex.org/keywords/group-identification","display_name":"group identification","score":0.9110000133514404},{"id":"https://openalex.org/keywords/social-norms","display_name":"social norms","score":0.7390000224113464},{"id":"https://openalex.org/keywords/local-knowledge","display_name":"local knowledge","score":0.6629999876022339},{"id":"https://openalex.org/keywords/mode-choice","display_name":"mode choice","score":0.5699999928474426},{"id":"https://openalex.org/keywords/travel-decision-making","display_name":"travel decision-making","score":0.42399999499320984},{"id":"https://openalex.org/keywords/trip-planning","display_name":"trip planning","score":0.4020000100135803}],"concepts":[{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.624709963798523},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5026435852050781},{"id":"https://openalex.org/C2776933542","wikidata":"https://www.wikidata.org/wiki/Q18418842","display_name":"Information behavior","level":2,"score":0.4676862359046936},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4611717760562897},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4262901246547699},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4233679175376892},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.41450995206832886},{"id":"https://openalex.org/C2776636917","wikidata":"https://www.wikidata.org/wiki/Q3772297","display_name":"Information seeking","level":2,"score":0.41008085012435913},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37061750888824463},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3524200916290283},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.329316109418869},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3070347011089325},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2503201365470886},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16708257794380188},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:hdl:10068/1002258","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10068/1002258","pdf_url":null,"source":{"id":"https://openalex.org/S4377196900","display_name":"OpenGrey (Institut de l'Information Scientifique et Technique)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1295345811","host_organization_name":"Institut de l'Information Scientifique et Technique","host_organization_lineage":["https://openalex.org/I1295345811"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"U - Thesis"},{"id":"pmh:oai:eprints.uwe.ac.uk:16434","doi":null,"is_oa":true,"landing_page_url":"http://eprints.uwe.ac.uk/16434/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401464","display_name":"UWE Research Repository (UWE Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I178535277","host_organization_name":"University of the West of England","host_organization_lineage":["https://openalex.org/I178535277"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"pmh:oai:uwe-repository.worktribe.com:957130","doi":null,"is_oa":true,"landing_page_url":"https://uwe-repository.worktribe.com/output/957130","pdf_url":null,"source":{"id":"https://openalex.org/S4306401464","display_name":"UWE Research Repository (UWE Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I178535277","host_organization_name":"University of the West of England","host_organization_lineage":["https://openalex.org/I178535277"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:60080757","doi":null,"is_oa":false,"landing_page_url":"http://eprints.uwe.ac.uk/16434/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.uwe.ac.uk:16434","doi":null,"is_oa":true,"landing_page_url":"http://eprints.uwe.ac.uk/16434/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401464","display_name":"UWE Research Repository (UWE Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I178535277","host_organization_name":"University of the West of England","host_organization_lineage":["https://openalex.org/I178535277"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/10","score":0.4099999964237213,"display_name":"Reduced inequalities"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":108,"referenced_works":["https://openalex.org/W157683391","https://openalex.org/W605236334","https://openalex.org/W658855744","https://openalex.org/W855045596","https://openalex.org/W1491087240","https://openalex.org/W1495883907","https://openalex.org/W1535091054","https://openalex.org/W1536103245","https://openalex.org/W1541719647","https://openalex.org/W1543298773","https://openalex.org/W1550621568","https://openalex.org/W1556763981","https://openalex.org/W1556808170","https://openalex.org/W1570677346","https://openalex.org/W1572121282","https://openalex.org/W1580702990","https://openalex.org/W1582243584","https://openalex.org/W1589275176","https://openalex.org/W1597033704","https://openalex.org/W1656851898","https://openalex.org/W1799750435","https://openalex.org/W1839297350","https://openalex.org/W1978493498","https://openalex.org/W1980332117","https://openalex.org/W1981018178","https://openalex.org/W1986357892","https://openalex.org/W1986903447","https://openalex.org/W1989966069","https://openalex.org/W1993325457","https://openalex.org/W1994735268","https://openalex.org/W1999459133","https://openalex.org/W2000117884","https://openalex.org/W2000317699","https://openalex.org/W2000538199","https://openalex.org/W2001208895","https://openalex.org/W2008912329","https://openalex.org/W2009562921","https://openalex.org/W2010761788","https://openalex.org/W2012718448","https://openalex.org/W2017734252","https://openalex.org/W2018766480","https://openalex.org/W2020889250","https://openalex.org/W2022467844","https://openalex.org/W2023495176","https://openalex.org/W2025611698","https://openalex.org/W2031574607","https://openalex.org/W2037887985","https://openalex.org/W2038631615","https://openalex.org/W2041963608","https://openalex.org/W2044950274","https://openalex.org/W2045991108","https://openalex.org/W2047318098","https://openalex.org/W2053009626","https://openalex.org/W2054979928","https://openalex.org/W2056144694","https://openalex.org/W2056500710","https://openalex.org/W2059503205","https://openalex.org/W2068019880","https://openalex.org/W2069641282","https://openalex.org/W2071321226","https://openalex.org/W2077397552","https://openalex.org/W2078811641","https://openalex.org/W2079041580","https://openalex.org/W2079400681","https://openalex.org/W2083030076","https://openalex.org/W2093151539","https://openalex.org/W2095934102","https://openalex.org/W2096498742","https://openalex.org/W2098572648","https://openalex.org/W2100678446","https://openalex.org/W2109245740","https://openalex.org/W2109370178","https://openalex.org/W2109469951","https://openalex.org/W2110161496","https://openalex.org/W2110665505","https://openalex.org/W2110950192","https://openalex.org/W2116339812","https://openalex.org/W2116405655","https://openalex.org/W2119866237","https://openalex.org/W2123134399","https://openalex.org/W2123454140","https://openalex.org/W2125219252","https://openalex.org/W2129935722","https://openalex.org/W2130229910","https://openalex.org/W2137564937","https://openalex.org/W2140173168","https://openalex.org/W2147264455","https://openalex.org/W2153251859","https://openalex.org/W2163256700","https://openalex.org/W2170375182","https://openalex.org/W2170480462","https://openalex.org/W2171602877","https://openalex.org/W2175873029","https://openalex.org/W2198829320","https://openalex.org/W2249841514","https://openalex.org/W2253545183","https://openalex.org/W2258526587","https://openalex.org/W2329395632","https://openalex.org/W2335841795","https://openalex.org/W2466284888","https://openalex.org/W2494317813","https://openalex.org/W2619731159","https://openalex.org/W2622777720","https://openalex.org/W2771827516","https://openalex.org/W2975678123","https://openalex.org/W3000517295","https://openalex.org/W3121424256","https://openalex.org/W3162099472"],"related_works":["https://openalex.org/W2781142523","https://openalex.org/W3036158860","https://openalex.org/W2301842136","https://openalex.org/W2972053939","https://openalex.org/W4256699184","https://openalex.org/W6885013352","https://openalex.org/W4236667749","https://openalex.org/W2137837724","https://openalex.org/W1998239432","https://openalex.org/W2941811702"],"abstract_inverted_index":{"The":[0,163,204],"use":[1,233],"of":[2,25,74,103,117,123,133,148,155,158,165,172,179,193,200,231,234,241,244,247,309,361,406,431,439,450,501,515,532,540,553,584,591,630],"\u2018formal\u2019":[3],"travel":[4,20,139,236,254,355,375,393,469,486],"information":[5,78,83,106,135,174,202,248,321,376,411,424,566,592],"pertaining":[6],"to":[7,59,97,176,271,314,319,329,347,380,481,537,563,580,623],"costs,":[8],"routes,":[9],"journey":[10,89],"times,":[11],"or":[12,28,340,472],"real-time":[13],"transport":[14,365,639],"disruptions,":[15],"and":[16,53,141,160,222,252,256,275,306,326,384,386,422,447,465,479,511,542,559],"its":[17,142],"role":[18,132,318,524],"in":[19,57,71,100,114,145,208,322,367,391,453,457,461,474,498,528,601,604],"behaviour":[21,140,159,497,544],"(for":[22,356],"example,":[23,357],"choice":[24],"mode,":[26,558],"route":[27,339],"departure":[29,341],"time)":[30],"has":[31,65,94],"been":[32,66,95],"widely":[33,611],"studied,":[34],"but":[35,91,343],"little":[36],"is":[37],"known":[38],"about":[39,354],"the":[40,72,101,111,115,131,146,169,183,190,232,242,261,285,323,359,388,440,459,490,499,513,516,523,570,574,581,597,621,625],"part":[41],"played":[42,527],"by":[43,298,506],"'informal'":[44],"information,":[45,151,616],"shared":[46,419],"through":[47,84,107,267,415,476],"word-of-mouth":[48,134,235,268,477],"amongst":[49,545],"friends,":[50],"family,":[51],"colleagues":[52],"other":[54,423],"social":[55,170,303,463,466,605],"networks,":[56],"relation":[58],"everyday":[60,138],"travel.":[61],"Furthermore,":[62],"considerable":[63],"investment":[64],"made":[67],"over":[68,428],"recent":[69],"decades":[70],"development":[73],"sophisticated":[75],"'advanced":[76],"traveller":[77,150,173,201,410,615],"systems',":[79],"delivering":[80],"formal,":[81],"top-down":[82],"media":[85,606],"such":[86,301,631],"as":[87,119,302,374,555,637],"online":[88,149],"planners,":[90],"less":[92,345],"attention":[93],"paid":[96],"parallel":[98],"developments":[99,603],"diffusion":[102,136],"bottom-up,":[104],"user-generated":[105],"'electronic":[108],"word-of-mouth'":[109],"on":[110,125,249,284,335,485,489,565],"internet":[112],"(acknowledged":[113],"field":[116,147],"marketing":[118],"a":[120,153,214,316,332,363,403,429,437,530,556,638],"growing":[121],"source":[122],"influence":[124,243,262,334,495],"consumer":[126],"behaviour).":[127],"This":[128,434],"thesis":[129],"examines":[130],"within":[137,152,443,569],"emerging":[143],"applications":[144],"framework":[154],"social-psychological":[156,166,258,299],"theories":[157],"decision":[161,324],"theory.":[162],"exploration":[164,449],"factors":[167,300],"underlying":[168,260],"transfer":[171],"led":[175,579],"an":[177,229,407,444,448],"expansion":[178],"existing":[180],"theory,":[181],"whilst":[182,370],"research":[184,205,598],"also":[185],"generated":[186],"practical":[187],"recommendations":[188,595],"for":[189],"wider":[191],"incorporation":[192,583],"\u2018social":[194],"design":[195],"features\u2019":[196],"into":[197,588],"certain":[198],"forms":[199],"system.":[203],"was":[206,269,276,282,312,327,344,402,522],"undertaken":[207],"two":[209],"empirical":[210],"phases,":[211],"both":[212,436,549],"employing":[213],"qualitative":[215,404],"methodology.":[216],"In":[217],"Phase":[218,399,575],"1":[219,576],"(exploratory),":[220],"interviews":[221],"focus":[223],"groups":[224],"were":[225,492],"used":[226],"to:":[227,494],"generate":[228],"account":[230],"information;":[237],"explore":[238],"participants\u201f":[239,496],"perceptions":[240],"this":[245,578],"form":[246,500],"their":[250,635],"own":[251],"others'":[253],"behaviour;":[255],"identify":[257],"mechanisms":[259],"process.":[263],"'Local":[264],"knowledge'":[265],"obtained":[266],"found":[270,313,493],"be":[272,296,381,397,608],"highly":[273],"valued,":[274],"deemed":[277],"trustworthy":[278],"primarily":[279],"because":[280],"it":[281],"based":[283],"informant's":[286],"direct":[287,333],"experience":[288,360,514],"(an":[289],"instrumental-reasoned":[290],"explanation).":[291],"However,":[292],"perceived":[293,373,626],"trustworthiness":[294],"could":[295],"improved":[297],"proximity,":[304],"group-identification":[305],"accepted":[307],"norms":[308,464],"behaviour.":[310,487],"Word-of-mouth":[311],"play":[315],"complementary":[317],"formal":[320],"process,":[325],"reported":[328],"have":[330],"had":[331],"trip":[336],"details":[337],"(e.g.":[338],"time),":[342],"likely":[346],"affect":[348],"modal":[349],"choice.":[350],"More":[351],"general":[352,368],"interactions":[353],"appraising":[358],"using":[362,502],"particular":[364],"mode":[366],"conversation),":[369],"not":[371],"necessarily":[372],"per":[377],"se,":[378],"appeared":[379],"influencing":[382],"beliefs":[383],"attitudes,":[385],"shaping":[387],"psychological":[389],"context":[390],"which":[392,416,462,525,548,602],"choices":[394],"might":[395,607],"later":[396],"made.":[398],"2":[400],"(applications)":[401],"case-study":[405],"innovative,":[408],"web-based":[409],"system,":[412],"entitled":[413],"Cycology,":[414],"23":[417],"participants":[418],"cycle":[420,503,517],"routes":[421,504],"with":[425,573,612,620],"one":[426],"another":[427],"period":[430],"six":[432],"weeks.":[433],"allowed":[435],"validation":[438],"earlier":[441],"findings":[442,452],"applied":[445],"context,":[446],"some":[451],"greater":[454],"depth":[455],"-":[456],"particular,":[458],"ways":[460,600],"identities":[467],"around":[468],"are":[470],"established":[471,589],"reinforced":[473,550],"peer-groups":[475],"interactions,":[478],"help":[480],"explain":[482],"interpersonal":[483],"influences":[484],"Interactions":[488],"website":[491],"suggested":[505],"others;":[507],"strengthen":[508],"pro-cycling":[509],"attitudes;":[510],"enhance":[512,624],"commute.":[518],"A":[519],"key":[520],"finding":[521],"Cycology":[526],"building":[529],"sense":[531],"\u2018community\u2019":[533],"(group":[534],"identification),":[535],"linked":[536],"high":[538],"levels":[539],"trust":[541],"pro-social":[543],"group":[546],"members,":[547],"positive":[551],"views":[552],"cycling":[554],"commuter":[557],"increased":[560],"people\u201fs":[561],"propensity":[562],"act":[564],"from":[567,596],"others":[568],"group.":[571],"Together":[572],"findings,":[577],"proposed":[582],"additional":[585],"'social":[586],"factors'":[587],"models":[590],"use.":[593],"Practical":[594],"concerned":[599],"combined":[609],"more":[610],"online,":[613],"map-based":[614],"particularly":[617],"route-planning":[618],"tools,":[619],"potential":[622],"reliability":[627],"(and":[628],"influence)":[629],"systems,":[632],"and,":[633],"consequently,":[634],"effectiveness":[636],"policy":[640],"tool.":[641]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
