{"id":"https://openalex.org/W596113587","doi":null,"title":"Credence Services: Content, credibility, and usefulness of online reviews","display_name":"Credence Services: Content, credibility, and usefulness of online reviews","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W596113587","mag":"596113587"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.1009.3260","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.1009.3260","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article%3D1223%26context%3Dicis2014","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086021218","display_name":"Shannon Lantzy","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I66946132","display_name":"University of Maryland, College Park","ror":"https://ror.org/047s2c258","country_code":"US","type":"education","lineage":["https://openalex.org/I66946132"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shannon Lantzy","raw_affiliation_strings":["University of Maryland, College Park, College Park, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Maryland, College Park, College Park, United States","institution_ids":["https://openalex.org/I66946132"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029288846","display_name":"Kate Stewart","orcid":"https://orcid.org/0000-0001-8676-6565","observed_orcids":["https://orcid.org/0000-0001-8676-6565","https://orcid.org/0000-0003-1560-8329"]},"institutions":[{"id":"https://openalex.org/I66946132","display_name":"University of Maryland, College Park","ror":"https://ror.org/047s2c258","country_code":"US","type":"education","lineage":["https://openalex.org/I66946132"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kate Stewart","raw_affiliation_strings":["University of Maryland, College Park, College Park, United States"],"raw_orcid":"https://orcid.org/0000-0001-8676-6565","affiliations":[{"raw_affiliation_string":"University of Maryland, College Park, College Park, United States","institution_ids":["https://openalex.org/I66946132"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026807972","display_name":"Rebecca Hamilton","orcid":"https://orcid.org/0000-0002-5443-8353","observed_orcids":["https://orcid.org/0000-0002-5443-8353","https://orcid.org/0000-0002-8171-5723"]},"institutions":[{"id":"https://openalex.org/I66946132","display_name":"University of Maryland, College Park","ror":"https://ror.org/047s2c258","country_code":"US","type":"education","lineage":["https://openalex.org/I66946132"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rebecca Hamilton","raw_affiliation_strings":["University of Maryland, College Park, College Park, United States"],"raw_orcid":"https://orcid.org/0000-0002-5443-8353","affiliations":[{"raw_affiliation_string":"University of Maryland, College Park, College Park, United States","institution_ids":["https://openalex.org/I66946132"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I66946132"],"apc_list":null,"apc_paid":null,"fwci":2.3771,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.90761825,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/credence-goods","display_name":"credence goods","score":0.8180000185966492},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.9629999995231628},{"id":"https://openalex.org/keywords/review-credibility","display_name":"review credibility","score":0.6890000104904175},{"id":"https://openalex.org/keywords/experience-goods","display_name":"experience goods","score":0.5690000057220459},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.7239999771118164},{"id":"https://openalex.org/keywords/review-content","display_name":"review content","score":0.31200000643730164},{"id":"https://openalex.org/keywords/argument-structure","display_name":"argument structure","score":0.42500001192092896}],"concepts":[{"id":"https://openalex.org/C2779513410","wikidata":"https://www.wikidata.org/wiki/Q25351567","display_name":"Credence","level":2,"score":0.9634691476821899},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.7354509234428406},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5163477659225464},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5017540454864502},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.49426960945129395},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4288646876811981},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3842228353023529},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3237071931362152},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22738975286483765},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.114285409450531},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11223182082176208},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.1009.3260","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.1009.3260","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article%3D1223%26context%3Dicis2014","raw_type":"text"},{"id":"pmh:oai:aisel.aisnet.org:icis2014-1223","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/icis2014/proceedings/ServiceScience/2","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2014 Proceedings","raw_type":"text"},{"id":"mag:596113587","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1223&context=icis2014","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W178696637","https://openalex.org/W1482134408","https://openalex.org/W1492078564","https://openalex.org/W1553967627","https://openalex.org/W1590306037","https://openalex.org/W1997210479","https://openalex.org/W1999912876","https://openalex.org/W2020292712","https://openalex.org/W2022467844","https://openalex.org/W2032013243","https://openalex.org/W2036388272","https://openalex.org/W2038404411","https://openalex.org/W2064062304","https://openalex.org/W2067579751","https://openalex.org/W2079944618","https://openalex.org/W2084399600","https://openalex.org/W2085756167","https://openalex.org/W2086888884","https://openalex.org/W2088953989","https://openalex.org/W2097235580","https://openalex.org/W2115710051","https://openalex.org/W2118110394","https://openalex.org/W2119585125","https://openalex.org/W2126589862","https://openalex.org/W2127797624","https://openalex.org/W2135476713","https://openalex.org/W2153194202","https://openalex.org/W2171340883","https://openalex.org/W2272818164","https://openalex.org/W2324925384","https://openalex.org/W2415712657","https://openalex.org/W2418220615","https://openalex.org/W2890770461","https://openalex.org/W3025000845","https://openalex.org/W3123091093","https://openalex.org/W3125200106","https://openalex.org/W3141714916"],"related_works":["https://openalex.org/W2463875328","https://openalex.org/W3091863285","https://openalex.org/W2296401144","https://openalex.org/W3006117121","https://openalex.org/W1787341662","https://openalex.org/W3169346483","https://openalex.org/W7199343878","https://openalex.org/W1569724216","https://openalex.org/W3043106080","https://openalex.org/W3116928696"],"abstract_inverted_index":{"Credence":[0],"products":[1],"are":[2,92],"those":[3,78],"whose":[4],"quality":[5],"is":[6,26,44],"difficult":[7,27],"or":[8],"impossible":[9],"for":[10,56],"consumers":[11],"to":[12,28,95,146],"assess,":[13],"even":[14,38],"after":[15,39],"consuming":[16],"the":[17,30,47,64,120,144],"product":[18],"(Darby":[19],"&":[20],"Karni,":[21],"1973).":[22],"For":[23],"example,":[24],"it":[25],"assess":[29],"technical":[31],"skill":[32],"and":[33,50,66,115,138],"knowledge":[34],"of":[35,53,68,72,79,89,101,109,122,140],"a":[36,40],"physician":[37],"visit.":[41],"This":[42],"research":[43],"focused":[45],"on":[46],"content,":[48],"structure":[49,67,114,137],"consumer":[51,107],"perceptions":[52,108],"online":[54,70,87],"reviews":[55,71,88,100,130],"credence":[57,73,90,123],"services.":[58,103],"We":[59,84,104],"start":[60],"by":[61],"examining":[62],"how":[63],"content":[65],"real":[69],"services":[74,81,91],"systematically":[75],"differs":[76],"from":[77],"experience":[80,102,141],"(Nelson,":[82],"1970).":[83],"find":[85],"that":[86],"more":[93,134],"likely":[94],"contain":[96],"unsupported":[97],"claims":[98,124],"than":[99],"experimentally":[105],"examine":[106],"reviews,":[110],"varying":[111],"both":[112],"their":[113],"content.":[116],"Consumers":[117],"rationally":[118],"discount":[119],"credibility":[121],"when":[125],"presented":[126],"with":[127],"short,":[128],"simple":[129],"but":[131],"we":[132],"expect":[133],"complex":[135],"argument":[136],"inclusion":[139],"attributes":[142],"in":[143],"review":[145],"attenuate":[147],"this":[148],"effect.":[149]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2016-06-24T00:00:00"}
