{"id":"https://openalex.org/W58328530","doi":null,"title":"Factors Influencing Citizen Adoption of SMS-based e-Government Services","display_name":"Factors Influencing Citizen Adoption of SMS-based e-Government Services","publication_year":2010,"publication_date":"2010-03-01","ids":{"openalex":"https://openalex.org/W58328530","mag":"58328530"},"language":"en","primary_location":{"id":"pmh:oai:dspace.flinders.edu.au:2328/32161","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2328/32161","pdf_url":null,"source":{"id":"https://openalex.org/S4306401120","display_name":"Flinders Academic Commons (Flinders University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169541294","host_organization_name":"Flinders University","host_organization_lineage":["https://openalex.org/I169541294"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://ejeg.com/issue/download.html?idArticle=165","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Robert Goodwin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I169541294","display_name":"Flinders University","ror":"https://ror.org/01kpzv902","country_code":"AU","type":"education","lineage":["https://openalex.org/I169541294"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Robert Goodwin","raw_affiliation_strings":["Flinders University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Flinders University","institution_ids":["https://openalex.org/I169541294"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043367173","display_name":"Tony Dwi Susanto","orcid":"https://orcid.org/0000-0002-7075-9990","observed_orcids":["https://orcid.org/0000-0002-7075-9990"]},"institutions":[{"id":"https://openalex.org/I169541294","display_name":"Flinders University","ror":"https://ror.org/01kpzv902","country_code":"AU","type":"education","lineage":["https://openalex.org/I169541294"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Tony Dwi Susanto","raw_affiliation_strings":["Flinders University"],"raw_orcid":"https://orcid.org/0000-0002-7075-9990","affiliations":[{"raw_affiliation_string":"Flinders University","institution_ids":["https://openalex.org/I169541294"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I169541294"],"apc_list":null,"apc_paid":null,"fwci":39.5081,"has_fulltext":false,"cited_by_count":68,"citation_normalized_percentile":{"value":0.99587775,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"8","issue":"1","first_page":"55","last_page":"70"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9394999742507935,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9394999742507935,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.05909999832510948,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.6919999718666077},{"id":"https://openalex.org/keywords/citizen-adoption","display_name":"citizen adoption","score":0.8880000114440918},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9079999923706055},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9779999852180481},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.5889999866485596},{"id":"https://openalex.org/keywords/trust-in-government","display_name":"public trust in government","score":0.8999999761581421},{"id":"https://openalex.org/keywords/privacy-risks","display_name":"privacy risks","score":0.4690000116825104},{"id":"https://openalex.org/keywords/advertising-campaigns","display_name":"advertising campaigns","score":0.6110000014305115},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.5899999737739563}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.55308598279953},{"id":"https://openalex.org/C74558129","wikidata":"https://www.wikidata.org/wiki/Q43024","display_name":"Short Message Service","level":2,"score":0.5388955473899841},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5267524123191833},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.5011551380157471},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.49150311946868896},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.48120835423469543},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.441109836101532},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.4193783402442932},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.390643835067749},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17651838064193726},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10157838463783264},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:dspace.flinders.edu.au:2328/32161","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2328/32161","pdf_url":null,"source":{"id":"https://openalex.org/S4306401120","display_name":"Flinders Academic Commons (Flinders University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169541294","host_organization_name":"Flinders University","host_organization_lineage":["https://openalex.org/I169541294"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:fac.flinders.edu.au:2328/32161","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2328/32161","pdf_url":null,"source":{"id":"https://openalex.org/S4306401120","display_name":"Flinders Academic Commons (Flinders University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169541294","host_organization_name":"Flinders University","host_organization_lineage":["https://openalex.org/I169541294"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"mag:58328530","doi":null,"is_oa":true,"landing_page_url":"http://ejeg.com/issue/download.html?idArticle=165","pdf_url":null,"source":{"id":"https://openalex.org/S2739092604","display_name":"Electronic Journal of e-Government","issn_l":"1479-439X","issn":["1479-439X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320329","host_organization_name":"Academic Conferences and Publishing International","host_organization_lineage":["https://openalex.org/P4310320329"],"host_organization_lineage_names":["Academic Conferences and Publishing International"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Electronic Journal of e-Government","raw_type":null}],"best_oa_location":{"id":"mag:58328530","doi":null,"is_oa":true,"landing_page_url":"http://ejeg.com/issue/download.html?idArticle=165","pdf_url":null,"source":{"id":"https://openalex.org/S2739092604","display_name":"Electronic Journal of e-Government","issn_l":"1479-439X","issn":["1479-439X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320329","host_organization_name":"Academic Conferences and Publishing International","host_organization_lineage":["https://openalex.org/P4310320329"],"host_organization_lineage_names":["Academic Conferences and Publishing International"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Electronic Journal of e-Government","raw_type":null},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W38530067","https://openalex.org/W333365339","https://openalex.org/W1503436739","https://openalex.org/W1571620822","https://openalex.org/W1963499413","https://openalex.org/W1965608668","https://openalex.org/W1968476241","https://openalex.org/W1990513740","https://openalex.org/W2053914324","https://openalex.org/W2105945325","https://openalex.org/W2121311156","https://openalex.org/W2143299545","https://openalex.org/W2181532829","https://openalex.org/W2181926815","https://openalex.org/W2496333070"],"related_works":["https://openalex.org/W2021903738","https://openalex.org/W7095560326","https://openalex.org/W51560744","https://openalex.org/W2278499467","https://openalex.org/W7095576372","https://openalex.org/W2188030445","https://openalex.org/W38530067","https://openalex.org/W7024607882","https://openalex.org/W1983371291","https://openalex.org/W167553409"],"abstract_inverted_index":{"This":[0,213],"paper":[1],"identifies":[2],"the":[3,53,81,85,96,100,147,153,167,188,220],"factors":[4],"that":[5,24,34,44,216],"determine":[6],"citizens'":[7],"acceptance":[8,148],"of":[9,57,80,95,109,118,149,158,181],"SMS\u2011based":[10,41,101,137,150,247],"e\u2011government":[11,42,138,151,248],"services.":[12,189,232,249],"It":[13],"reports":[14],"on":[15],"a":[16,133],"web\u2011based":[17],"survey,":[18],"paper\u2011based":[19],"questionnaires,":[20],"and":[21,63,78,99,106,120,124,182,210,229],"phone\u2011call":[22],"interviews":[23],"collected":[25],"159":[26],"responses":[27],"from":[28],"25":[29],"countries.":[30],"The":[31,190],"results":[32],"indicate":[33],"there":[35],"are":[36,219],"fifteen":[37],"perceptions":[38],"toward":[39],"using":[40,128],"services":[43,168,218,234],"may":[45],"influence":[46,197],"citizens":[47,179],"to":[48,51,90,114,177,183,245],"use":[49],"or":[50,131],"reject":[52],"services:":[54],"perceived":[55,59,65,69,71,73,75,88,93,107,112,116,122,125],"ease":[56],"use;":[58],"efficiency":[60],"in":[61,84,104,127,169],"time":[62],"distance;":[64],"value":[66],"for":[67,166,241],"money;":[68,115],"usefulness;":[70],"responsiveness;":[72],"convenience;":[74],"relevance,":[76],"quality":[77,108],"reliability":[79,94],"information;":[82],"trust":[83,103],"SMS":[86,231],"technology;":[87],"risk":[89,113],"user":[91],"privacy;":[92],"mobile":[97],"network":[98],"system;":[102],"government":[105,211],"public":[110,208],"services;":[111],"availability":[117],"device":[119],"infrastructure;":[121],"compatibility;":[123],"self\u2011efficacy":[126],"SMS.":[129],"Whether":[130],"not":[132],"citizen":[134],"adopts":[135],"an":[136,237],"service":[139],"is":[140,174],"influenced":[141],"by":[142,225],"these":[143,159],"perceptions.":[144],"To":[145],"increase":[146],"services,":[152],"systems":[154],"should":[155,193],"address":[156],"all":[157,170],"belief":[160],"factors.":[161],"An":[162],"intensive":[163],"advertising":[164,191],"campaign":[165,192],"mass":[171],"media":[172],"channels":[173],"critically":[175],"important":[176],"make":[178],"aware":[180],"provide":[184],"detailed":[185],"knowledge":[186],"about":[187],"involve":[194],"people":[195,202],"who":[196,243],"individuals'":[198],"decision":[199],"making.":[200],"These":[201],"include":[203],"friends,":[204],"family,":[205],"teachers,":[206],"experts,":[207],"figures,":[209],"officials.":[212],"study":[214],"found":[215],"Notification":[217,233],"most":[221],"frequently":[222],"used":[223],"followed":[224],"Pull":[226],"SMS,":[227],"Listen,":[228],"Transaction":[230],"could":[235],"be":[236],"appropriate":[238],"starting":[239],"point":[240],"governments":[242],"want":[244],"establish":[246]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":14},{"year":2013,"cited_by_count":10},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}