{"id":"https://openalex.org/W582295604","doi":null,"title":"Operational techniques: a resource-based approach for the hospitality industry.","display_name":"Operational techniques: a resource-based approach for the hospitality industry.","publication_year":1994,"publication_date":"1994-01-01","ids":{"openalex":"https://openalex.org/W582295604","mag":"582295604"},"language":"en","primary_location":{"id":"mag:582295604","doi":null,"is_oa":false,"landing_page_url":"https://www.cabdirect.org/cabdirect/abstract/19951803089","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102057959","display_name":"Nicholas Johns","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nicholas Johns","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027929033","display_name":"Hadyn Ingram","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hadyn Ingram","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5002109244","display_name":"Darren Lee\u2010Ross","orcid":"https://orcid.org/0000-0003-3066-7108","observed_orcids":["https://orcid.org/0000-0003-3066-7108"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Darren Lee\u2010Ross","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-3066-7108","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.15561224,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.014600000344216824,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11530","display_name":"Business and Management Studies","score":0.01360000018030405,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality-operations","display_name":"hospitality operations","score":0.8460000157356262},{"id":"https://openalex.org/keywords/resource-based-view","display_name":"resource-based view","score":0.8100000023841858},{"id":"https://openalex.org/keywords/menu-planning","display_name":"meal planning","score":0.5730000138282776},{"id":"https://openalex.org/keywords/tariffs","display_name":"tariffs","score":0.7059999704360962},{"id":"https://openalex.org/keywords/service-production","display_name":"service production","score":0.5879999995231628},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.5529999732971191},{"id":"https://openalex.org/keywords/work-and-time","display_name":"time and work","score":0.675000011920929},{"id":"https://openalex.org/keywords/work-coordination","display_name":"work coordination","score":0.6489999890327454},{"id":"https://openalex.org/keywords/equipment-specifications","display_name":"equipment specifications","score":0.8529999852180481},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.7039999961853027},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/hygiene","display_name":"hygiene","score":0.9309999942779541},{"id":"https://openalex.org/keywords/health-and-safety","display_name":"health and safety","score":0.9940000176429749}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8028443455696106},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6350595355033875},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5796613693237305},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5766544342041016},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.511214017868042},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5107007622718811},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47850123047828674},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.472703218460083},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.46845316886901855},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.460627943277359},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.41820281744003296},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.40227311849594116},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3542550504207611},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32659268379211426},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.27069199085235596},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.16457071900367737},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09556758403778076},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:582295604","doi":null,"is_oa":false,"landing_page_url":"https://www.cabdirect.org/cabdirect/abstract/19951803089","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W612620534","https://openalex.org/W638529617","https://openalex.org/W583732494","https://openalex.org/W2337716378","https://openalex.org/W1981729971","https://openalex.org/W2976001281","https://openalex.org/W3144818253","https://openalex.org/W281584896","https://openalex.org/W3031810945","https://openalex.org/W2785770394"],"abstract_inverted_index":{"Part":[0,11,23,36,48],"1":[1],"Hospitality":[2],"systems:":[3],"introduction":[4],"to":[5],"systems":[6],"theory":[7],"hospitality":[8,16],"units":[9],"classifications.":[10],"2":[12],"Production":[13],"and":[14,19,29,34,42,58],"service:":[15],"cycle":[17],"menus":[18],"tariffs":[20],"product/concept":[21],"styles.":[22],"3":[24],"Human":[25],"factors:":[26,39,51],"roles,":[27],"functions":[28],"structures":[30],"employee":[31],"specification":[32],"time":[33],"work.":[35],"4":[37],"Technical":[38],"work":[40],"co-ordination":[41],"control":[43],"facilities":[44],"layout":[45],"equipment":[46],"spec.":[47],"5":[49],"Quality":[50],"product":[52],"quality":[53,55],"service":[54],"hygiene":[56],"health":[57],"safety.":[59]},"counts_by_year":[],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2016-06-24T00:00:00"}