{"id":"https://openalex.org/W577110655","doi":null,"title":"At the Intersections of Dialogue, Social Media, and Crisis Communication: A Case Study of Consolidated Edison's Communicative Response to Superstorm Sandy","display_name":"At the Intersections of Dialogue, Social Media, and Crisis Communication: A Case Study of Consolidated Edison's Communicative Response to Superstorm Sandy","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W577110655","mag":"577110655"},"language":"en","primary_location":{"id":"pmh:oai:thekeep.eiu.edu:theses-2300","doi":null,"is_oa":true,"landing_page_url":"https://thekeep.eiu.edu/theses/1300","pdf_url":null,"source":{"id":"https://openalex.org/S2738785026","display_name":"Journal of Collective Bargaining in the Academy","issn_l":"1941-8043","issn":["1941-8043"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310316535","host_organization_name":"National Center for the Study of Collective Bargaining in Higher Education and the Professions","host_organization_lineage":["https://openalex.org/P4310316535"],"host_organization_lineage_names":["National Center for the Study of Collective Bargaining in Higher Education and the Professions"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Masters Theses","raw_type":"text"},"parent_works":[],"lineage":["https://openalex.org/W577110655"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://thekeep.eiu.edu/theses/1300","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089218637","display_name":"Nathan Furstenau","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nathan Furstenau","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5089218637"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.9430000185966492},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.6330000162124634},{"id":"https://openalex.org/keywords/twitter","display_name":"Twitter","score":0.8169999718666077},{"id":"https://openalex.org/keywords/dialogue","display_name":"dialogue","score":0.45500001311302185},{"id":"https://openalex.org/keywords/consolidated-edison","display_name":"Consolidated Edison","score":0.796999990940094},{"id":"https://openalex.org/keywords/superstorm-sandy","display_name":"Superstorm Sandy","score":0.9959999918937683},{"id":"https://openalex.org/keywords/stakeholder-communication","display_name":"stakeholder communication","score":0.7860000133514404},{"id":"https://openalex.org/keywords/public-relations","display_name":"public relations","score":0.6510000228881836},{"id":"https://openalex.org/keywords/organizational-crisis-response","display_name":"organizational crisis response","score":0.5220000147819519}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.5425700545310974},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5095832347869873},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.39702895283699036},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.35217395424842834},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.28870129585266113},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:thekeep.eiu.edu:theses-2300","doi":null,"is_oa":true,"landing_page_url":"https://thekeep.eiu.edu/theses/1300","pdf_url":null,"source":{"id":"https://openalex.org/S2738785026","display_name":"Journal of Collective Bargaining in the Academy","issn_l":"1941-8043","issn":["1941-8043"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310316535","host_organization_name":"National Center for the Study of Collective Bargaining in Higher Education and the Professions","host_organization_lineage":["https://openalex.org/P4310316535"],"host_organization_lineage_names":["National Center for the Study of Collective Bargaining in Higher Education and the Professions"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Masters Theses","raw_type":"text"},{"id":"mag:577110655","doi":null,"is_oa":false,"landing_page_url":"https://thekeep.eiu.edu/theses/1300/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:thekeep.eiu.edu:theses-2300","doi":null,"is_oa":true,"landing_page_url":"https://thekeep.eiu.edu/theses/1300","pdf_url":null,"source":{"id":"https://openalex.org/S2738785026","display_name":"Journal of Collective Bargaining in the Academy","issn_l":"1941-8043","issn":["1941-8043"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310316535","host_organization_name":"National Center for the Study of Collective Bargaining in Higher Education and the Professions","host_organization_lineage":["https://openalex.org/P4310316535"],"host_organization_lineage_names":["National Center for the Study of Collective Bargaining in Higher Education and the Professions"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Masters Theses","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2580037318","https://openalex.org/W3211215466","https://openalex.org/W6949338762","https://openalex.org/W6943817998","https://openalex.org/W2967282279","https://openalex.org/W2063525498","https://openalex.org/W2340643446","https://openalex.org/W2887204156","https://openalex.org/W3195309447","https://openalex.org/W3037978348"],"abstract_inverted_index":{"Crisis":[0],"is":[1,38],"constantly":[2],"lurking":[3],"in":[4],"the":[5,30,40,62,71,91],"shadows":[6],"for":[7,97],"organizations,":[8],"and":[9,32,43,76,80,94,100,105],"leaders":[10],"must":[11],"be":[12],"prepared":[13],"to":[14,56],"respond":[15],"when":[16],"it":[17],"strikes.":[18],"Traditional":[19],"organization-stakeholder":[20],"communication":[21,102],"models":[22],"have":[23],"largely":[24],"relied":[25],"on":[26,69],"one-way":[27],"frameworks,":[28],"but":[29],"advent":[31],"widespread":[33],"adoption":[34],"of":[35,74],"social":[36],"media":[37],"changing":[39],"way":[41],"organizations":[42],"stakeholders":[44,60,89],"interact.":[45],"This":[46],"project":[47],"explores":[48],"how":[49,70],"one":[50],"organization,":[51],"Consolidated":[52],"Edison,":[53],"utilized":[54],"Twitter":[55],"communicate":[57],"dialogically":[58],"with":[59],"during":[61],"2012":[63],"Superstorm":[64],"Sandy":[65],"crisis.":[66,92],"Analysis":[67],"focuses":[68],"organization's":[72],"use":[73],"dialogue":[75],"Sturges'":[77],"(1994)":[78],"instructing":[79],"adjusting":[81],"information":[82],"tactics":[83],"helped":[84],"mitigate":[85],"negative":[86],"backlash":[87],"from":[88],"throughout":[90],"Theoretical":[93],"practical":[95],"implications":[96],"public":[98],"relations":[99],"crisis":[101],"are":[103,109],"discussed,":[104],"future":[106],"research":[107],"directions":[108],"presented.":[110]},"counts_by_year":[],"updated_date":"2026-09-11T09:22:31.653822","created_date":"2016-06-24T00:00:00"}
