{"id":"https://openalex.org/W57244503","doi":null,"title":"Customer Centric Development of Radically New Products - A European Case","display_name":"Customer Centric Development of Radically New Products - A European Case","publication_year":2004,"publication_date":"2004-08-01","ids":{"openalex":"https://openalex.org/W57244503","mag":"57244503"},"language":"en","primary_location":{"id":"pmh:oai:www.alexandria.unisg.ch:16207","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/16207/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"volume":null,"type":"conference-paper","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/amcis2004/338","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051227682","display_name":"Torsten L. Brodt","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Torsten Brodt","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5047780355","display_name":"Mark Heitmann","orcid":"https://orcid.org/0000-0002-0883-6860","observed_orcids":["https://orcid.org/0000-0002-0883-6860"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mark Heitmann","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9304,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.82152589,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"338","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5907999873161316,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5907999873161316,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.10740000009536743,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.04580000042915344,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/radical-innovation","display_name":"radical innovation","score":0.7689999938011169},{"id":"https://openalex.org/keywords/customer-integration","display_name":"customer integration","score":0.5759999752044678},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.871999979019165},{"id":"https://openalex.org/keywords/service-characteristics","display_name":"service attributes","score":0.4699999988079071},{"id":"https://openalex.org/keywords/self-confidence","display_name":"self-confidence","score":0.6679999828338623},{"id":"https://openalex.org/keywords/social-integration","display_name":"social integration","score":1.0},{"id":"https://openalex.org/keywords/price-sensitivity","display_name":"price sensitivity","score":0.593999981880188},{"id":"https://openalex.org/keywords/mobile-data-services","display_name":"mobile data services","score":0.5410000085830688},{"id":"https://openalex.org/keywords/switzerland","display_name":"Switzerland","score":0.5289999842643738},{"id":"https://openalex.org/keywords/israel","display_name":"Israel","score":1.0}],"concepts":[{"id":"https://openalex.org/C2778054375","wikidata":"https://www.wikidata.org/wiki/Q203973","display_name":"Conjoint analysis","level":3,"score":0.5583930611610413},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5426644682884216},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5047887563705444},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.4725496470928192},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.4364292323589325},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4342309832572937},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.42741304636001587},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4017506241798401},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38833099603652954},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.15681400895118713},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:oai:www.alexandria.unisg.ch:16207","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/16207/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:aisel.aisnet.org:amcis2004-1914","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2004/338","pdf_url":"http://aisel.aisnet.org/amcis2004/338","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2004 Proceedings","raw_type":"text"},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/67584","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/67584","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"mag:57244503","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/amcis2004/338/","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2004-1914","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2004/338","pdf_url":"http://aisel.aisnet.org/amcis2004/338","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2004 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W57244503.pdf","grobid_xml":"https://content.openalex.org/works/W57244503.grobid-xml"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W1538378025","https://openalex.org/W1970111269","https://openalex.org/W1973454790","https://openalex.org/W1984695681","https://openalex.org/W1990789191","https://openalex.org/W2007716633","https://openalex.org/W2018073696","https://openalex.org/W2056775433","https://openalex.org/W2061535594","https://openalex.org/W2075904323","https://openalex.org/W2080334910","https://openalex.org/W2111964893","https://openalex.org/W2122149124","https://openalex.org/W2131267266","https://openalex.org/W2135874135","https://openalex.org/W2234908998","https://openalex.org/W2334450933","https://openalex.org/W2512001423","https://openalex.org/W2897155054","https://openalex.org/W3011157256"],"related_works":["https://openalex.org/W4248018190","https://openalex.org/W2166225652","https://openalex.org/W2279199187","https://openalex.org/W2232667326","https://openalex.org/W1977755700","https://openalex.org/W1922572402","https://openalex.org/W2491514349","https://openalex.org/W2549490684","https://openalex.org/W2008244789","https://openalex.org/W2267951693"],"abstract_inverted_index":{"Due":[0],"to":[1,12,83,100,142],"a":[2,41,71,144],"significant":[3],"cost":[4],"advantage,":[5],"mobile":[6,17,25,87,119],"multicasting":[7,39],"technology":[8,34],"bears":[9],"the":[10,84,101],"potential":[11],"achieve":[13],"extensive":[14],"diffusion":[15],"of":[16,23,60,80,86,103,118],"rich":[18],"media":[19],"applications.As":[20],"weak":[21],"performance":[22],"previous":[24],"data":[26],"services":[27],"suggests,":[28],"past":[29],"developments":[30],"have":[31],"focused":[32],"on":[33,46],"and":[35,62,68,95,109,126,129,138],"missed":[36],"customer":[37,73],"preferences.Mobile":[38],"represents":[40],"radical":[42],"innovation.Currently,":[43],"little":[44],"research":[45,82],"consumer":[47],"behavior":[48],"exists":[49],"regarding":[50],"such":[51],"services.The":[52],"paper":[53],"addresses":[54],"this":[55],"gap":[56],"by":[57],"presenting":[58],"results":[59],"qualitative":[61],"quantitative":[63],"surveys":[64],"conducted":[65],"in":[66],"Switzerland":[67],"Israel.It":[69],"provides":[70],"continuous":[72],"integration":[74,111],"approach":[75],"that":[76],"applies":[77],"established":[78],"methods":[79],"market":[81],"creation":[85],"services.Means-end":[88],"chain":[89],"analysis":[90,97],"reveals":[91],"consumers'":[92],"cognitive":[93],"reasoning":[94],"conjoint":[96],"drills":[98],"down":[99],"importance":[102],"service":[104],"attributes.Desire":[105],"for":[106,116,123],"self":[107],"confidence":[108],"social":[110],"are":[112],"identified":[113],"key":[114],"motivators":[115],"consumption":[117],"media.Services":[120],"should":[121],"aim":[122],"technological":[124],"perfection":[125],"deliver":[127],"actual":[128],"entertaining":[130],"content.Interestingly,":[131],"consumers":[132],"appreciate":[133],"reduced":[134],"but":[135],"tailored":[136],"contents":[137],"price":[139],"appears":[140],"not":[141],"be":[143],"superseding":[145],"criterion.":[146]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}