{"id":"https://openalex.org/W56279517","doi":null,"title":"Understanding the Success of Strategic IT/IS Benchmarking: Results from a Multiple-Case Study","display_name":"Understanding the Success of Strategic IT/IS Benchmarking: Results from a Multiple-Case Study","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W56279517","mag":"56279517"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:ecis2010-1109","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1109&context=ecis2010","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2010 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101749138","display_name":"Benjamin Mueller","orcid":"https://orcid.org/0000-0002-3464-3974","observed_orcids":["https://orcid.org/0000-0002-3464-3974"]},"institutions":[{"id":"https://openalex.org/I245794714","display_name":"Regent's University London","ror":"https://ror.org/04tvt8c73","country_code":"GB","type":"education","lineage":["https://openalex.org/I245794714"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Benjamin Mueller","raw_affiliation_strings":["Regent's University London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-3464-3974","affiliations":[{"raw_affiliation_string":"Regent's University London, London, United Kingdom","institution_ids":["https://openalex.org/I245794714"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048213587","display_name":"Frederik Ahlemann","orcid":"https://orcid.org/0000-0002-1569-0011","observed_orcids":["https://orcid.org/0000-0002-1569-0011"]},"institutions":[{"id":"https://openalex.org/I245794714","display_name":"Regent's University London","ror":"https://ror.org/04tvt8c73","country_code":"GB","type":"education","lineage":["https://openalex.org/I245794714"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Frederik Ahlemann","raw_affiliation_strings":["Regent's University London, London, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-1569-0011","affiliations":[{"raw_affiliation_string":"Regent's University London, London, United Kingdom","institution_ids":["https://openalex.org/I245794714"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056223268","display_name":"Katharina Roeder","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Katharina Roeder","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5233,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.89574418,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"138","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stakeholder-commitment","display_name":"stakeholder commitment","score":0.925000011920929},{"id":"https://openalex.org/keywords/participative-leadership","display_name":"democratic leadership","score":0.7540000081062317},{"id":"https://openalex.org/keywords/top-management-support","display_name":"top management support","score":0.8930000066757202},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.7329999804496765},{"id":"https://openalex.org/keywords/methodological-transparency","display_name":"methodological transparency","score":0.9869999885559082},{"id":"https://openalex.org/keywords/willingness-to-act","display_name":"willingness to act","score":0.847000002861023},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.6679999828338623}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9840320944786072},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5892148613929749},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.5579518675804138},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5281282067298889},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5196743607521057},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.48658740520477295},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.4730103313922882},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.43140336871147156},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.41567695140838623},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3404340147972107},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18662923574447632},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.16493439674377441},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10442176461219788},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:ecis2010-1109","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1109&context=ecis2010","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2010 Proceedings","raw_type":"text"},{"id":"mag:56279517","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1109&context=ecis2010","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W90414786","https://openalex.org/W220654019","https://openalex.org/W435179959","https://openalex.org/W949889890","https://openalex.org/W1480255171","https://openalex.org/W1518221500","https://openalex.org/W1525757005","https://openalex.org/W1527311855","https://openalex.org/W1581178771","https://openalex.org/W1593186263","https://openalex.org/W1601888353","https://openalex.org/W1607696742","https://openalex.org/W1915184941","https://openalex.org/W1963808116","https://openalex.org/W1975803550","https://openalex.org/W1978374798","https://openalex.org/W1983478509","https://openalex.org/W1996123186","https://openalex.org/W2016400120","https://openalex.org/W2017142135","https://openalex.org/W2019071599","https://openalex.org/W2019505445","https://openalex.org/W2021457122","https://openalex.org/W2026855940","https://openalex.org/W2028325977","https://openalex.org/W2039354463","https://openalex.org/W2061299638","https://openalex.org/W2061374982","https://openalex.org/W2067154614","https://openalex.org/W2075668827","https://openalex.org/W2085385704","https://openalex.org/W2087374250","https://openalex.org/W2106193782","https://openalex.org/W2112883198","https://openalex.org/W2115497642","https://openalex.org/W2135492276","https://openalex.org/W2136866774","https://openalex.org/W2142175015","https://openalex.org/W2148277253","https://openalex.org/W2154762950","https://openalex.org/W2164827649","https://openalex.org/W2167246238","https://openalex.org/W2582377764","https://openalex.org/W2591822416","https://openalex.org/W3146579044","https://openalex.org/W3151137435"],"related_works":["https://openalex.org/W7097066778","https://openalex.org/W6982665065","https://openalex.org/W2495075898","https://openalex.org/W2900289021","https://openalex.org/W2587954579","https://openalex.org/W2210846675","https://openalex.org/W2246213595","https://openalex.org/W2572912335","https://openalex.org/W4241682349","https://openalex.org/W2262079780"],"abstract_inverted_index":{"IT":[0,16],"organizations":[1],"use":[2,95],"strategic":[3,68,145],"IT/IS":[4,69,92],"benchmarking":[5,32,159,174],"to":[6,14,30,61,74,132,137],"assess":[7],"their":[8],"performance":[9,41],"and":[10,36,115,139,162,188],"identify":[11],"starting":[12],"points":[13],"improve":[15],"strategy,":[17],"processes,":[18,163],"or":[19],"operations.":[20],"However,":[21],"recent":[22],"studies":[23],"report":[24],"that":[25,108,157,179],"they":[26],"are":[27,119,148],"often":[28],"unable":[29],"translate":[31],"results":[33],"into":[34,84,143],"action":[35],"therefore":[37],"do":[38],"not":[39,45,170],"gain":[40],"improvements.":[42],"Research":[43],"has":[44,55],"yet":[46],"offered":[47],"explanations":[48],"for":[49,87,121,158,173],"this":[50,53],"discrepancy.":[51],"Consequently,":[52],"study":[54],"two":[56],"objectives:":[57],"First,":[58],"we":[59,72,177],"want":[60,73],"understand":[62],"what":[63],"factors":[64,80,149],"impact":[65],"a":[66,85,96,167,182,189,197],"successful":[67],"benchmarking.":[70,93,154],"Second,":[71],"determine":[75],"how":[76],"knowledge":[77],"of":[78,91,153,192],"these":[79],"can":[81],"be":[82],"translated":[83],"model":[86],"explaining":[88,150],"the":[89,140,144,151],"success":[90,152],"We":[94,106,155],"qualitative":[97],"research":[98],"design,":[99],"analyzing":[100],"three":[101],"cases":[102],"from":[103],"different":[104],"industries.":[105],"found":[107],"trust,":[109],"participatory":[110,198],"leadership":[111],"style,":[112],"methodological":[113,164],"transparency,":[114],"top":[116],"management":[117,128,186],"support":[118,187],"causal":[120],"stakeholder":[122,193],"commitment.":[123],"The":[124],"latter,":[125],"together":[126],"with":[127],"support,":[129],"generates":[130],"willingness":[131,136],"act.":[133],"In":[134],"turn,":[135],"act":[138],"benchmarking\u2019s":[141],"integration":[142],"planning":[146],"process":[147],"show":[156],"instruments,":[160],"databases,":[161],"excellence":[165],"is":[166],"necessary":[168],"but":[169],"sufficient":[171],"condition":[172],"success.":[175],"Therefore,":[176],"recommend":[178],"executives":[180],"establish":[181],"systemic":[183],"environment":[184],"assuring":[185],"high":[190],"level":[191],"participation":[194],"fostered":[195],"by":[196],"leadership.":[199]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
