{"id":"https://openalex.org/W561286853","doi":null,"title":"The Customer Experience in Online Product Communities","display_name":"The Customer Experience in Online Product Communities","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W561286853","mag":"561286853"},"language":"en","primary_location":{"id":"pmh:oai:DiVA.org:hig-16064","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16064","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16064","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013682325","display_name":"Sofia Palm","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sofia Palm","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5016480657","display_name":"Rasmus Lundborg","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rasmus Lundborg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.8192999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.8192999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.12520000338554382,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0210999995470047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":1.0},{"id":"https://openalex.org/keywords/online-communities","display_name":"online communities","score":0.8130000233650208},{"id":"https://openalex.org/keywords/experiential-marketing","display_name":"experiential marketing","score":0.8600000143051147},{"id":"https://openalex.org/keywords/user-engagement","display_name":"user engagement","score":0.38499999046325684}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5983802676200867},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5887173414230347},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5024721622467041},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4603222906589508},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.4580290913581848},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4421735107898712},{"id":"https://openalex.org/C512170562","wikidata":"https://www.wikidata.org/wiki/Q173799","display_name":"Entertainment","level":2,"score":0.44165724515914917},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4306621849536896},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4304933547973633},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.42705416679382324},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4064328372478485},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40459221601486206},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3993828594684601},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3756364583969116},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3517678380012512},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2614290714263916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13528460264205933},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12100914120674133},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11110460758209229},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09589114785194397},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0896470844745636},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:DiVA.org:hig-16064","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16064","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},{"id":"mag:561286853","doi":null,"is_oa":false,"landing_page_url":"http://hig.diva-portal.org/smash/get/diva2:688916/FULLTEXT01.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:DiVA.org:hig-16064","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16064","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W158044045","https://openalex.org/W416502445","https://openalex.org/W628274323","https://openalex.org/W1487663098","https://openalex.org/W1522875177","https://openalex.org/W1523349167","https://openalex.org/W1529060346","https://openalex.org/W1546777109","https://openalex.org/W1584883541","https://openalex.org/W1975694814","https://openalex.org/W1978081297","https://openalex.org/W1979276636","https://openalex.org/W1980085292","https://openalex.org/W1983680950","https://openalex.org/W1983895294","https://openalex.org/W1987364024","https://openalex.org/W1993879187","https://openalex.org/W1994373531","https://openalex.org/W1998846714","https://openalex.org/W2009655125","https://openalex.org/W2024941239","https://openalex.org/W2024990688","https://openalex.org/W2029723879","https://openalex.org/W2036984743","https://openalex.org/W2040148252","https://openalex.org/W2041967743","https://openalex.org/W2045721947","https://openalex.org/W2047031485","https://openalex.org/W2053283629","https://openalex.org/W2053441572","https://openalex.org/W2057363637","https://openalex.org/W2082213477","https://openalex.org/W2082420525","https://openalex.org/W2086247890","https://openalex.org/W2093505263","https://openalex.org/W2109091500","https://openalex.org/W2116339812","https://openalex.org/W2116600072","https://openalex.org/W2117356399","https://openalex.org/W2117514442","https://openalex.org/W2127557844","https://openalex.org/W2129830692","https://openalex.org/W2131162081","https://openalex.org/W2144336601","https://openalex.org/W2153134053","https://openalex.org/W2159775157","https://openalex.org/W2159981385","https://openalex.org/W2163020995","https://openalex.org/W2612451886","https://openalex.org/W3122316302","https://openalex.org/W4249532312"],"related_works":["https://openalex.org/W1995548275","https://openalex.org/W2082420525","https://openalex.org/W2046550758","https://openalex.org/W1722631825","https://openalex.org/W2234124612","https://openalex.org/W4282823685","https://openalex.org/W7057495092","https://openalex.org/W2040361882","https://openalex.org/W7024071093","https://openalex.org/W3158137137"],"abstract_inverted_index":{"Syfte:":[0],"Syftet":[1],"med":[2,51,139],"denna":[3,134,172,177,216],"studie":[4,135,187],"\u00e4r":[5,68,95,115,124,176],"att":[6,32,78,102,159,169,203],"unders\u00f6ka":[7],"hur":[8,163],"kundens":[9],"upplevelse":[10],"formas":[11,87],"i":[12,82,109,141,160,171,199,215,221],"kontexten":[13],"online":[14,56,83,142,200,243],"product":[15,57,84,143,244],"community,":[16],"utifr\u00e5n":[17],"ett":[18],"multidimensionellt":[19],"perspektiv":[20],"p\u00e5":[21,101,137],"kundupplevelsen.":[22],"Metod:":[23],"Med":[24],"bakgrund":[25],"mot":[26],"studiens":[27],"syfte":[28],"var":[29],"det":[30,103,155,175,181],"passande":[31],"anv\u00e4nda":[33],"en":[34,41,64,205,227],"kvalitativ":[35],"metod.":[36],"Detta":[37],"fenomen":[38],"studerades":[39],"genom":[40,63],"flerfallsstudie":[42],"som":[43,67,145,149,179,212],"den":[44,89,122,189],"\u00f6vergripande":[45],"unders\u00f6kningsdesignen.":[46],"Semi-strukturerade":[47],"intervjuer":[48,138],"har":[49,60],"genomf\u00f6rts":[50],"respondenter":[52],"fr\u00e5n":[53],"tre":[54,222],"olika":[55],"communities.":[58,111,245],"Materialet":[59],"sedan":[61,220],"analyserat":[62],"abduktiv":[65],"analysmetod":[66],"inspirerad":[69],"av":[70,88,107,157],"grounded":[71],"theory.":[72],"Resultat":[73],"&":[74],"slutsats:":[75],"Studien":[76,224],"visar":[77],"kundupplevelsen":[79,214],"f\u00f6r":[80,202,230],"medlemmar":[81,140,153,167],"communities":[85,144,201],"fr\u00e4mst":[86],"pragmatiska":[90,233],"dimensionen,":[91],"inneh\u00e5ll":[92],"och":[93,118,127,151,194,218,234],"funktionalitet":[94],"d\u00e4rmed":[96],"centralt.":[97],"Resultatet":[98],"tyder":[99],"\u00e4ven":[100],"finns":[104],"tv\u00e5":[105],"grupper":[106],"anv\u00e4ndare":[108],"dessa":[110],"Den":[112],"ena":[113],"gruppen":[114],"mer":[116,125,235],"passiv":[117],"pragmatiskt":[119],"inriktad":[120],"medan":[121],"andra":[123],"aktiv":[126],"n\u00f6jesinriktad.":[128],"F\u00f6rslag":[129],"till":[130,226],"vidare":[131],"forskning:":[132],"D\u00e5":[133],"bygger":[136],"b\u00e5de":[146],"kan":[147,154],"ses":[148],"aktiva":[150,166],"passiva":[152],"vara":[156],"intresse":[158],"framtiden":[161],"studera":[162],"de":[164],"mest":[165],"upplever":[168],"delta":[170],"kontext,":[173],"d\u00e5":[174],"k\u00e4rna":[178],"genererar":[180],"st\u00f6rsta":[182],"inneh\u00e5llet.":[183],"Uppsatsens":[184],"bidrag:":[185],"Denna":[186],"sammanf\u00f6r":[188],"tidigare":[190],"forskningen":[191],"om":[192,197],"kundupplevelse":[193,198],"senare":[195],"forskning":[196],"skapa":[204],"f\u00f6rklarande":[206],"modell.":[207],"Modellen":[208],"beskriver":[209],"vilka":[210],"dimension":[211],"formar":[213],"kontext":[217],"testas":[219],"case.":[223],"bidrar":[225],"\u00f6kad":[228],"f\u00f6rst\u00e5else":[229],"skillnaden":[231],"mellan":[232],"n\u00f6jesinriktade":[236],"anv\u00e4ndare.":[237],"Nyckelord:":[238],"Customer":[239],"experience,":[240],"experiental":[241],"marketing,":[242]},"counts_by_year":[],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2016-06-24T00:00:00"}
