{"id":"https://openalex.org/W54654452","doi":"https://doi.org/10.26021/5504","title":"Outputs and Performance Measures: A Case Study of Two New Zealand Public Sector Organisations","display_name":"Outputs and Performance Measures: A Case Study of Two New Zealand Public Sector Organisations","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W54654452","doi":"https://doi.org/10.26021/5504","mag":"54654452"},"language":"en","primary_location":{"id":"pmh:oai:ir.canterbury.ac.nz:10092/855","doi":null,"is_oa":false,"landing_page_url":"https://ir.canterbury.ac.nz/bitstreams/f16089cf-c158-48d0-8a2a-80e60e91e3c9/download","pdf_url":null,"source":{"id":"https://openalex.org/S4377196357","display_name":"UC Research Repository  (University of Canterbury)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185492890","host_organization_name":"University of Canterbury","host_organization_lineage":["https://openalex.org/I185492890"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Theses / Dissertations"},"volume":null,"type":"dissertation","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.26021/5504","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018827618","display_name":"Meaw-Fong Phang","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Phang, Meaw-Fong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5018827618"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector-performance-measurement","display_name":"public sector performance measurement","score":0.7979999780654907},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.503000020980835},{"id":"https://openalex.org/keywords/accountability","display_name":"accountability","score":0.4740000069141388},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.4830000102519989},{"id":"https://openalex.org/keywords/service-fragmentation","display_name":"service fragmentation","score":0.5640000104904175}],"concepts":[{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6359966397285461},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48780205845832825},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3372018337249756},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.23684772849082947},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.1579296588897705}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:ir.canterbury.ac.nz:10092/855","doi":null,"is_oa":false,"landing_page_url":"https://ir.canterbury.ac.nz/bitstreams/f16089cf-c158-48d0-8a2a-80e60e91e3c9/download","pdf_url":null,"source":{"id":"https://openalex.org/S4377196357","display_name":"UC Research Repository  (University of Canterbury)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185492890","host_organization_name":"University of Canterbury","host_organization_lineage":["https://openalex.org/I185492890"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Theses / Dissertations"},{"id":"doi:10.26021/5504","doi":"https://doi.org/10.26021/5504","is_oa":true,"landing_page_url":"https://doi.org/10.26021/5504","pdf_url":null,"source":{"id":"https://openalex.org/S4377196357","display_name":"UC Research Repository  (University of Canterbury)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185492890","host_organization_name":"University of Canterbury","host_organization_lineage":["https://openalex.org/I185492890"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dissertation"},{"id":"mag:54654452","doi":null,"is_oa":false,"landing_page_url":"https://ir.canterbury.ac.nz/handle/10092/855","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.26021/5504","doi":"https://doi.org/10.26021/5504","is_oa":true,"landing_page_url":"https://doi.org/10.26021/5504","pdf_url":null,"source":{"id":"https://openalex.org/S4377196357","display_name":"UC Research Repository  (University of Canterbury)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I185492890","host_organization_name":"University of Canterbury","host_organization_lineage":["https://openalex.org/I185492890"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dissertation"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W28303607","https://openalex.org/W53090814","https://openalex.org/W67930244","https://openalex.org/W190516547","https://openalex.org/W391213862","https://openalex.org/W577382449","https://openalex.org/W625657926","https://openalex.org/W1482797631","https://openalex.org/W1527311855","https://openalex.org/W1596722326","https://openalex.org/W1969052277","https://openalex.org/W1972286949","https://openalex.org/W1978840349","https://openalex.org/W1980406593","https://openalex.org/W1985704421","https://openalex.org/W1991915663","https://openalex.org/W1994761353","https://openalex.org/W2029210074","https://openalex.org/W2046815604","https://openalex.org/W2100229420","https://openalex.org/W2151847419","https://openalex.org/W2168794781","https://openalex.org/W3141551146"],"related_works":["https://openalex.org/W2080908065","https://openalex.org/W1970883628","https://openalex.org/W2011458825","https://openalex.org/W2576510384","https://openalex.org/W2963032412","https://openalex.org/W2890705108","https://openalex.org/W2949340821","https://openalex.org/W84725928","https://openalex.org/W7097609625","https://openalex.org/W4247640396"],"abstract_inverted_index":{"Measuring":[0],"performance":[1,90,108,175,189],"is":[2,9,123,212],"a":[3,59,155,191,194],"necessary":[4],"management":[5,162],"practice":[6],"if":[7],"action":[8],"to":[10,32,83,92,98,110,161,224,226,245],"result":[11],"in":[12,27,114,131,171,177,216],"desired":[13],"outcomes.":[14],"An":[15],"important":[16,118],"objective":[17],"of":[18,36,58,101,107,120,139,148,229,236],"the":[19,28,34,62,68,94,102,116,126,136,140,168,208,217,227,233,239],"New":[20,132],"Zealand":[21,133],"public":[22,37,54,69,103,151,179,230],"sector":[23,55,70],"reforms":[24,63],"that":[25,52,115,184,213,238],"started":[26],"late":[29],"1980s,":[30],"was":[31],"focus":[33],"attention":[35],"servants":[38],"on":[39,48,220],"clear":[40],"specified":[41],"results":[42,76,121],"rather":[43],"than":[44],"bureaucratic":[45],"procedures.":[46],"Based":[47],"an":[49,146],"implicit":[50],"assumption":[51],"all":[53,150],"organisations":[56],"are":[57,134],"production":[60],"nature,":[61],"promised":[64],"greater":[65,81],"efficiency":[66,100],"within":[67],"by":[71],"holding":[72],"managers":[73],"accountable":[74],"for":[75,142,190,241],"while":[77],"providing":[78],"them":[79],"with":[80,145],"freedom":[82],"allocate":[84],"resources.":[85],"Consequently,":[86],"outputs":[87,173,185,221],"became":[88],"key":[89],"measures":[91,176],"enhance":[93],"accountability":[95],"structure":[96],"and":[97,158,163,232],"improve":[99],"organizations.":[104],"The":[105,181],"development":[106],"measurements":[109],"date":[111],"appears":[112],"inadequate":[113],"most":[117,209],"component":[119],"outcomes":[122],"overlooked":[124],"from":[125],"measurement.":[127],"Currently":[128],"government":[129],"departments":[130,153],"implementing":[135],"early":[137],"stage":[138],"Management":[141,240],"Outcomes":[143,242],"initiative,":[144],"aim":[147],"ensuring":[149],"service":[152],"adopt":[154],"more":[156],"strategic":[157],"outcome-focused":[159],"approach":[160],"reporting.":[164],"This":[165],"thesis":[166],"studied":[167],"latest":[169],"developments":[170],"using":[172],"as":[174,197,215],"two":[178],"organisations.":[180],"findings":[182],"demonstrates":[183],"do":[186],"not":[187,201],"indicate":[188],"procedural":[192],"or":[193,205],"coping":[195],"organisation":[196],"output":[198],"information":[199],"may":[200],"be":[202],"relevant,":[203],"meaningful":[204],"useful.":[206],"However":[207],"significant":[210],"risk":[211],"just":[214],"past,":[218],"reliance":[219],"will":[222],"continue":[223],"lead":[225],"fragmentation":[228],"services":[231,237],"ineffective":[234],"delivery":[235],"initiative":[243],"aims":[244],"overcome.":[246]},"counts_by_year":[{"year":2015,"cited_by_count":2}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}
