{"id":"https://openalex.org/W54119554","doi":null,"title":"Competency Based Balanced Scorecard Model: an Integrative Perspective","display_name":"Competency Based Balanced Scorecard Model: an Integrative Perspective","publication_year":2008,"publication_date":"2008-02-06","ids":{"openalex":"https://openalex.org/W54119554","mag":"54119554"},"language":"en","primary_location":{"id":"mag:54119554","doi":null,"is_oa":false,"landing_page_url":"https://www.jstor.org/stable/info/27768169","pdf_url":null,"source":{"id":"https://openalex.org/S2764642258","display_name":"Indian journal of industrial relations","issn_l":"0019-5286","issn":["0019-5286"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Indian journal of industrial relations","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030229386","display_name":"Swati Agrawal","orcid":"https://orcid.org/0000-0002-2510-9956","observed_orcids":["https://orcid.org/0000-0002-2510-9956"]},"institutions":[{"id":"https://openalex.org/I26771391","display_name":"Jaipuria Institute of Management","ror":"https://ror.org/038dhfq97","country_code":"IN","type":"education","lineage":["https://openalex.org/I26771391"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Swati Agrawal","raw_affiliation_strings":["Jaipuria Institute of Management, Noida"],"raw_orcid":"https://orcid.org/0000-0002-2510-9956","affiliations":[{"raw_affiliation_string":"Jaipuria Institute of Management, Noida","institution_ids":["https://openalex.org/I26771391"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5030229386"],"corresponding_institution_ids":["https://openalex.org/I26771391"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"44","issue":"1","first_page":"24","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.4948999881744385,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.4948999881744385,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.40139999985694885,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12802","display_name":"Competency Development and Evaluation","score":0.05660000070929527,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.7350000143051147},{"id":"https://openalex.org/keywords/competency-framework","display_name":"competency framework","score":0.875},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.8460000157356262},{"id":"https://openalex.org/keywords/strategic-human-resource-management","display_name":"strategic human resource management","score":0.8560000061988831},{"id":"https://openalex.org/keywords/business-excellence","display_name":"business excellence","score":0.7440000176429749},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"performance measurement","score":0.5550000071525574},{"id":"https://openalex.org/keywords/intangible-assets","display_name":"intangible assets","score":0.6029999852180481},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.6850000023841858},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.4410000145435333},{"id":"https://openalex.org/keywords/performance-management-systems","display_name":"performance management systems","score":0.32899999618530273},{"id":"https://openalex.org/keywords/employee-competence","display_name":"employee competence","score":0.4410000145435333},{"id":"https://openalex.org/keywords/organizational-values","display_name":"organizational values","score":0.4519999921321869},{"id":"https://openalex.org/keywords/customer-delight","display_name":"customer delight","score":0.5289999842643738},{"id":"https://openalex.org/keywords/market-share","display_name":"market share","score":0.6850000023841858},{"id":"https://openalex.org/keywords/return-on-investment","display_name":"return on investment","score":0.8109999895095825},{"id":"https://openalex.org/keywords/global-competition","display_name":"global competition","score":0.515999972820282},{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.38499999046325684}],"concepts":[{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.6071953773498535},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5353276133537292},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.49583443999290466},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4912208914756775},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49027279019355774},{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.48531216382980347},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.47566312551498413},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.42891350388526917},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4206758141517639},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2830936014652252},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.17209792137145996},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:54119554","doi":null,"is_oa":false,"landing_page_url":"https://www.jstor.org/stable/info/27768169","pdf_url":null,"source":{"id":"https://openalex.org/S2764642258","display_name":"Indian journal of industrial relations","issn_l":"0019-5286","issn":["0019-5286"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Indian journal of industrial relations","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.5263000130653381,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1580880025","https://openalex.org/W2132912892","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W4252415313","https://openalex.org/W4321994164","https://openalex.org/W3015358382","https://openalex.org/W2189393157","https://openalex.org/W7028310317","https://openalex.org/W1536086903","https://openalex.org/W7100655804","https://openalex.org/W2183987545","https://openalex.org/W2743291264","https://openalex.org/W2085334591"],"abstract_inverted_index":{"In":[0,71],"the":[1,14,30,50,63,103,179,215,303,317,325,351,356,371,374,378,395,398,402,412,415,424,431,453,463,483,488,491,494,497,513,521,529,531,536,542,565],"current":[2],"globalization":[3],"induced":[4],"abrupt":[5],"changes":[6],"in":[7,36,58,149,236,264,316,493,541,551],"business":[8,34,68,85,262,428],"environment":[9],"human":[10,24,259,282],"resource":[11,25,260,283],"has":[12,106,305,349],"become":[13,350],"source":[15],"of":[16,38,52,62,102,129,151,172,266,360,376,417,426,433,456,490,582],"successful":[17],"corporate":[18,301],"strategy.":[19],"This":[20,250],"study":[21],"emphasizes":[22,423],"that":[23,166,205,219,253,332,535,562],"and":[26,44,83,97,124,145,158,175,182,261,268,271,295,322,339,341,370,405,458,496,519,570,576],"HR":[27,115,210,220,246,278],"practices":[28],"are":[29,76,380,471,486],"foundation":[31],"for":[32,66,80,242,355,397],"achieving":[33,67,84],"excellence":[35],"terms":[37,150,265],"ROI,":[39],"market":[40],"share,":[41],"employee":[42,125],"satisfaction":[43],"customer":[45,98],"delight.":[46],"The":[47,87,100,346,358,391,420,554],"paper":[48,251],"explains":[49],"implementation":[51,362,544],"Balanced":[53,289,310,313,326,347,392,421,498,555],"Scorecard":[54,290,311,314,327,348,393,422,499,556],"by":[55,93,177,320],"developing":[56],"competencies":[57],"relation":[59],"to":[60,111,133,140,190,223,234,244,280,335,365,382,400,446,452,462,474,503,528,571,580],"values":[61],"organization":[64,538,566],"necessary":[65],"excellence.":[69,86],"Introduction":[70],"today's":[72],"dynamic":[73],"world,":[74],"companies":[75],"adopting":[77],"newer":[78],"approaches":[79],"facing":[81],"competition":[82,144],"new":[88],"economic":[89,408],"paradigm":[90],"is":[91,163,230,239,255,328,363,547],"characterized":[92],"speed,":[94],"innovation,":[95],"quality":[96,156],"satisfaction.":[99],"essence":[101],"competitive":[104],"advantage":[105],"shifted":[107],"from":[108,300,430,567],"tangible":[109,267],"assets":[110],"intangible":[112,269],"ones.":[113],"Earlier":[114],"was":[116],"concerned":[117],"with":[118,142,207],"activities":[119],"such":[120],"as":[121,136,509],"payroll,":[122],"staffing":[123],"welfare":[126],"but":[127],"rules":[128],"game":[130],"have":[131,139],"started":[132],"change":[134,477],"completely":[135],"today":[137,165],"organizations":[138,334],"reckon":[141],"global":[143],"match":[146],"international":[147],"requirements":[148],"product":[152],"design,":[153],"process":[154,515],"technology,":[155],"standards":[157],"on":[159,194,288,368,440,482,525],"time":[160],"delivery.":[161],"It":[162,238,546],"said":[164],"endeavours":[167],"succeed":[168],"or":[169,476],"fail":[170],"because":[171],"people":[173,181],"involved":[174],"only":[176],"attracting":[178],"best":[180,187],"making":[183],"them":[184,343],"perform":[185],"their":[186,337],"will":[188],"lead":[189],"accomplish":[191],"deeds.":[192],"Based":[193,287,309],"various":[195],"studies":[196],"(Pfeffer":[197],"&":[198,292],"Jeffrey":[199],"1994)":[200],"it":[201,229,578],"can":[202,221,533],"be":[203],"concluded":[204],"firms":[206],"more":[208],"effective":[209],"management":[211,330,492,502],"systems":[212],"consistently":[213],"outperform":[214],"competition.":[216],"However,":[217],"evidence":[218],"contribute":[222],"a":[224,240,247,256,273,284,307,329,548],"firm's":[225,403,522],"success":[226,235,263,359],"doesn't":[227],"mean":[228],"now":[231],"effectively":[232],"contributing":[233],"business.":[237],"challenge":[241],"managers":[243,379,399,444,532],"make":[245,281],"strategic":[248,285,353,434],"asset.":[249,286],"justifies":[252],"there":[254],"connection":[257],"between":[258],"measures":[270,470],"establishes":[272],"framework":[274,298],"which":[275],"could":[276],"assist":[277],"professionals":[279],"(Kaplan":[291],"Norton":[293,323],"1996)":[294],"through":[296],"competency":[297],"evident":[299],"practices,":[302],"author":[304],"established":[306],"Competency":[308],"model.":[312],"Developed":[315],"early":[318],"1990's":[319],"Kaplan":[321],"(1992),":[324],"system":[331],"enables":[333],"clarify":[336],"vision":[338],"strategy":[340,369,543,552],"translate":[342,383],"into":[344,387],"action.":[345],"prominent":[352],"tool":[354,550],"management.":[357],"its":[361,366,418],"attributable":[364],"focus":[367],"future.":[372],"By":[373,511],"help":[375],"this":[377],"able":[381],"broad":[384],"mission":[385],"statements":[386],"tactical":[388],"action":[389],"plans.":[390],"paves":[394],"way":[396],"exploit":[401],"resources":[404],"ultimately":[406],"produce":[407],"results":[409],"while":[410],"directing":[411],"firm":[413],"towards":[414],"achievement":[416],"goals.":[419],"importance":[425],"measuring":[427],"performance":[429,457,523],"perspective":[432],"implementation,":[435],"rather":[436],"than":[437],"relying":[438],"solely":[439],"financial":[441,454],"results.":[442,468,479],"Senior":[443],"tend":[445],"pay":[447],"far":[448],"too":[449],"much":[450],"attention":[451,461],"dimensions":[455],"not":[459],"enough":[460],"driving":[464],"forces":[465],"behind":[466],"those":[467],"Financial":[469],"normally":[472],"designed":[473],"rectify":[475],"past":[478],"Performance":[480],"drivers":[481],"other":[484],"hand":[485],"within":[487],"control":[489],"present":[495],"methodology":[500],"encourages":[501],"look":[504],"at":[505,558],"these":[506,526,583],"leading":[507],"indicators":[508],"well.":[510],"specifying":[512],"important":[514],"measures,":[516],"assessing":[517],"them,":[518],"communicating":[520],"based":[524],"criteria":[527],"employees,":[530],"ensure":[534],"entire":[537],"participates":[539],"actively":[540],"process.":[545],"unifying":[549],"implementation.":[553],"(available":[557],"www.":[559],"baIancescorecard.org/bsc1.htm1)":[560],"suggests":[561],"we":[563],"view":[564],"four":[568],"perspectives,":[569],"develop":[572],"metrics,":[573],"collect":[574],"data":[575],"analyze":[577],"relative":[579],"each":[581],"perspectives.":[584],"\u2026":[585]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}